31/03: SARK meets PIKA
Article published by Maarten Kronenburg from Pika technologies. View the original article
Find out more about the SARK 500
"Sometimes I enter the office of a customer and just FEEL it - something's brewing. A few weeks ago I was in the office of Provu in Northern England (www.provu.co.uk), and "that atmosphere" was in the air. Laptop computers were installed when I came in, the PIKA WARP Appliance fired up – it wasn't going to be a meeting around a table with a firm agenda.
Provu sells software called SARK. The people from Provu had a demo ready for me of their SARK software running on the PIKA WARP Appliance. The Provu people have spent a fair bit of time on the subject which explains why they were excited. Their software is available in various configurations of course and the smallest one is now almost converted to the PIKA WAR Appliance. And I was blown away; the feature set of their software is very, very broad, the software is responsive, the screens look good, wow, very, very professional.
But what I liked best is the remote management facility that the SARK PBX offers. The unit can be accessed by a control room for a sanity check, performance measurement and more. But you can also click through to every IP device connected to the PBX and do the same thing. This is what I call "Controlled Devices"!
So if ever you don't want to spend the (wo)man-years on developing software at this level of sophistication you're in good hands at Provu."
Find out more about the SARK 500
31/03: Call Wait Times
ProVu have setup some call handling statistics on our own PBX. We've helped resellers install many such systems, but not actually pointed the technology at ourselves before.
The results are that the average waiting time to talk to a human at ProVu is 5.1 Seconds.
And the Longest anybody has waited to talk to a human is 9 seconds.
So, ring 01484 840048 and you can be sure you will be talking to a real human within 9 seconds, even in the worst case.
We think our call answering times are just another of the ProVu special advantages.
The results are that the average waiting time to talk to a human at ProVu is 5.1 Seconds.
And the Longest anybody has waited to talk to a human is 9 seconds.
So, ring 01484 840048 and you can be sure you will be talking to a real human within 9 seconds, even in the worst case.
We think our call answering times are just another of the ProVu special advantages.
Recently we have added lots of new items to our product portfolio but have also had to say goodbye to some old ones too.
A lot of the items do not have a direct replacement from the manufacturers, so here is a guide to our recommended replacements:
As these are not direct replacements some of the features may vary. Please check out the product information pages to make sure the items have all the features you need.
* Please note the snom M9 handset is not fully compatible with the snom M3 base and vice versa
A lot of the items do not have a direct replacement from the manufacturers, so here is a guide to our recommended replacements:
As these are not direct replacements some of the features may vary. Please check out the product information pages to make sure the items have all the features you need.
* Please note the snom M9 handset is not fully compatible with the snom M3 base and vice versa
10/03: Gigaset compatibility table
We have added a compatibility table for Gigaset DECT IP products.
It includes the recently end-of-life products as well as the newly released ones so you can see what works with what.
http://www.provu.co.uk/gigaset-compatibility.html
It includes the recently end-of-life products as well as the newly released ones so you can see what works with what.
http://www.provu.co.uk/gigaset-compatibility.html
08/03: UCExpo Update
It is the UCExpo show at Olympia today and tomorrow.
Darren, Ian and Tim will be visiting the show and generally around and about.
If you want to meet up then just get in touch.
Darren, Ian and Tim will be visiting the show and generally around and about.
If you want to meet up then just get in touch.
07/03: Aastra Wireless Headset
I have been testing Aastra 67xx series phones with Jabra GN9120 wireless handset for last couple of weeks and can only say one thing about it "awesome".
Using this cable allow to answer and terminate telephone calls using the headset, while being away from the desk. Incoming calls are also signalled in the headset earpiece. And you can easily transfer the call from the handset to headset or other way round by just pressing single button.
GO MOBILE WITH AASTRA DHSG CABLE!
For more information about the product click here
Using this cable allow to answer and terminate telephone calls using the headset, while being away from the desk. Incoming calls are also signalled in the headset earpiece. And you can easily transfer the call from the handset to headset or other way round by just pressing single button.
GO MOBILE WITH AASTRA DHSG CABLE!
For more information about the product click here
The snom 821 is now approved for use with Microsoft OCS 2007 RC2. This joins their other approved phone, the snom 300.
The snom 821 OCS edition will be on display from March 8-9 at UCEXPO in London, United Kingdom (Booth 717).
Read more from snom Channel UK: snom 821 Executive Phone Achieves Microsoft Office Communications Server Qualification in Microsoft’s Compatible Device Program
The snom 821 OCS edition will be on display from March 8-9 at UCEXPO in London, United Kingdom (Booth 717).
Read more from snom Channel UK: snom 821 Executive Phone Achieves Microsoft Office Communications Server Qualification in Microsoft’s Compatible Device Program
We've heard a few reports of VoIP fraud from hackers extracting SIP details from phones.
Problems usually from a combination of very old phone firmware, on a public IP address (no firewall) and no password on the web interface.
ProVu can help arrange this for customers who take our ProSys managed phone service.
If in any doubt please get in touch.
Problems usually from a combination of very old phone firmware, on a public IP address (no firewall) and no password on the web interface.
Tips
- Put password on web interfaces
- Upgrade old phone firmware. We suggest any Snom older than version 7.3.14 or Yealink older than version 60 is upgraded.
ProVu can help arrange this for customers who take our ProSys managed phone service.
If in any doubt please get in touch.
