How to firmware upgrade on polycom phones

  1. Obtain the IP address of the phone as it’s booting up, or by going to Menu > Status > Network > TCP/IP Parameters.
  2. Enter the IP address into a web browser. The phone has to be on the same local network as the computer in order for this to work.
  3. If your phone asks for a password, the default password is 456.
  4. Hover your mouse over the Utilities Menu and select Software Upgrade.
  5. Verify that the Server Type is set to Polycom Hosted Server and then select Check For Updates.

Note: If there is no available firmwares then your phone is on the latest version.

If you have anymore questions please email