Browse Author

Jake Womack

Succeeding at home with CounterPath

With the added measures many organisations are taking in order to enable their employees to work from home, one critical aspect seems to have been overlooked: how do employees maximise productivity and efficiency while working from home?

We’d like to take a look at a few simple steps we can all take to make working from home more successful. Here are our top 8 tips:

1. Set up a comfortable work station

Working from home involves more than setting up a desk and a computer. Take the time to think critically about what you, in particular, need at your work station (it varies person to person) to maximise your daily productivity. Maybe it’s a specific headset like the Snom A100m, an external mouse, a favourite, comfy chair. Whatever it might be, keep the things you use most often close to you, to avoid unnecessary interruptions to your workflow.

2. Take frequent breaks

Vast amounts of research shows that being sedentary for too long is bad for your health. Whether it’s alternating between sitting and standing, taking a break to load the dishwasher or do a few pushups, prioritise physical activity throughout your work day.

Going for a walk in nature can revitalise your senses, clear your mind and allow you to return to work feeling refreshed. It’s better for you in the long run and can help break up the monotony of sitting at your desk.

3. Set office hours and avoid distractions

Depending on where you and the rest of your team are located, chances are you might be dealing with different timezone. For this reason, it’s a good idea to set your office hours and let people know when they can expect you to be available and when they can’t.

Furthermore, it’s a good idea to make necessary calls during regular business hours, when the majority of your team is available, saving administrative tasks for later in the day.

Avoiding unnecessary distractions is also key to being productive while working from home. Although it might seem counter intuitive, multi-tasking isn’t as efficient as most people think. Ultimately, it’s better to focus on one task at a time to accomplish your goals.

4. Invest in a superior Unified Communications (UC) solution

CounterPath’s Bria Enterprise softphone solutions streamlines work communications and lets users easily connect, communicate, and collaborate. Bria includes features such as HD voice and video calling support calling, when integrated with a business’ call server (PBX) or VoIP service.

A Bria Enterprise solution enables your teams to take their business number with them, regardless of where they are and which device they are using, and also provides additional tools to easily share a presentation on their screen, and meet face to face on video calls.

5. Check in with direct reports or managers regularly

Just because you aren’t in the same office doesn’t mean you can’t be present with one another. Maintaining a good corporate culture is all about checking in often. This is a great way to show support and encourage accountability. This can be done through email, team messaging, and voice and video conferencing.

Video conferencing, in particular, is an effective and easy way to add a personal touch to your daily communications. Since the majority of human communication involves nonverbal cues, video can help avoid potential miscommunications.

Just because you aren’t in the same office doesn’t mean you can’t be present with one another. Developing a good corporate culture is all about checking in often. This is a great way to show support and encourage accountability. This can be done through email, messaging, and voice and video conferencing. Video conferencing, in particular, is an effective and easy way to add a personal touch to your daily communications. Since the majority of human communication involves nonverbal cues, video can help avoid potential miscommunications.

In order to help businesses seeking video conferencing and teleworking solutions during the COVID-19 outbreak, Bria Enterprise can support video conferencing and virtual meeting room services in its Business Bundle package.

6. Add a second monitor to your workstation

Adding a second screen is particularly useful when collaborating on a document and simultaneously hosting a video conference or screen sharing session. Two screens allows you to look at multiple documents or windows without constantly going back and forth between them, saving both time and energy.

7. Prioritise deliverables

When teams can’t physically be in the same space, a shift in perspective must occur in order to measure success. Focusing on goals, deliverable and quality of work output must become paramount when assessing remote workers’ performance. Staying productive is while working remotely is crucial to maintaining business continuity, especially during uncertain times. Making sure your employees know exactly what their daily deliverables are and holding them accountable will ensure remote working success for all involved.

8. Sit near a window with a nice view

Working near a window that overlooks a view is another pro tip. When you’re taking breaks from staring at your screen, it’s ideal if you have something visually appealing to look at instead of a blank wall.

Apart from offering a view of something else, sitting near a window has added benefits because it invites more light into your work space. A well-lit room is crucial if you’re working from home and frequently hosting video conferences. Studies have shown that not getting enough sunlight exposure can decrease your serotonin levels, leading to a higher risk of developing major depression. So when you’re setting up your work area, find a place that is close to a window that lets in plenty of natural light.

These are undoubtedly unprecedented times for us all, but we are here to support you and with many items available for next day delivery, you and your customers can be up and running in no time.

Get in touch today!

Making isolation not feel so isolated

With remote working comes a certain solitude, while the world is more connected than ever we still crave human interaction. With Video IP phones from the likes of Yealink, Polycom, Panasonic and Cisco, you are able to offer your clients a complete solution to better stay in contact with their workers. Making isolation not feel so isolated.

Discover IP Video Phones with ProVu

Find out more

Yealink VP59 Video Desk Phone
Completing the recently launched T5 series, the VP59 is Yealink’s flagship smart video phone. Operating on the Android 7.1 system, the VP59 provides cutting-edge capabilities at an affordable price point*.

Tell me more

Yealink T58V
A simple to use smart media phone that provides an enriched HD audio and video calling experience for business professionals. Featuring a large 7″ adjustable colour touch screen communicating with your team couldn’t be easier.

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Cisco 8845 Multi platform
Featuring a large 5″ high resolution colour display, as well as wideband audio for crystal clear voice communications. The 8845 features a 720p HD video camera for two-way video calling.

Explore our entire range

*The VP59 also comes as a native teams device, contact a member of the ProVu team to find out more.

Remote Working? Try Teams

Over the past few weeks with remote working being at the fore front of most companies minds, Teams devices offer a solution to the growing challenge that companies will face in the coming months. The ability to have staff remotely work from anywhere and still contribute to the day to day running of the business, will soon be a must-have.

Keep connected

With Microsoft Teams, users are able to keep in contact with all of their team members via a virtual work space, and instantly go from a group chat to a video conference with the touch of a button. Making communication easy and accessible for everyone, whether that be 10 or 10,000 with Microsoft Teams they can all meet in one place. For an even simpler solution, Yealink‘s T series with integrated touchscreen can help to keep your team connected.

T55A-TEAMS

  • 4.3″ colour touch screen
  • Supports Office 365 and based on Android OS
  • Microsoft Teams-tailored user interface
  • Enables users to join Skype for Business directly

T58A-TEAMS

  • 7″ colour touch screen
  • Built-in Bluetooth for headsets and mobile pairing
  • Operates on Android OS
  • Video phone ready with the option to connect the CAM50 HD video camera

VP59-TEAMS

  • 7″ colour touch screen
  • Built-in Bluetooth for headsets and mobile pairing
  • Operates on Android OS
  • Yealink’s Flagship Video Phone

 

Unique to you

With Teams you can access, share and edit Microsoft Office files in real time all from your device. Allowing for advanced collaboration between your team from anywhere. You even have the option to add Microsoft and third-party apps & services to build a custom interface unique to the user.

Clear and reliable audio

What better way to discuss business than with clear and reliable audio. Many of EPOS | Sennheiser‘s headset and personal speakers are Teams compatible, helping to create the perfect solution.

Circle series

  • Choose between monaural and binaural wearing styles
  • Voice Clarity for wideband audio with Noise-cancelling microphone
  • ActiveGard® technology for hearing protection against acoustic shock
  • Two years manufacturers warranty

PRESENCE

  • Choice of three wearing styles
  • Bluetooth® Version 4.0 and Multi device connectivity
  • Voice Clarity for wideband audio
  • Extended battery life with up to 8 hours talk time
  • Two years manufacturers warranty

DW Series

  • Wide choice of wearing styles with extra soft ear pad(s)
  • Wireless DECT connectivity
    up to 180m (55m in typical office)
  • Dual connectivity for connection to desk and softphones
  • Two years manufacturers warranty

For assistance with equipping your Microsoft Teams solutions contact our specialists today.

Contact our specialists today!

Snom to the rescue with USB headset offer!

As the weeks roll on with no end in sight of these difficult times, more and more employees are making the change to work from home. With this, the demand for USB headsets has become much higher making them hard to come by.

Thanks to Snom, we have managed to secure new stock of their A100M-USB headsets which they are kindly offering at a reduced price to help our partners throughout the current climate. The A100M-USB offers a wide array of features, specialising in a light-weight design and deluxe comfortablity.

Snom A100M-USB

  • Compatible with the entire Snom desk phone range, computers and laptops with USB connection.
  • 1m cable with clip
  • Passive noise cancelling microphone
  • Superior wideband sound thanks to optimised speaker tuning
  • Ultra lightweight with Leatherette ear cushions

To purchase the A100M USB headsets, simply visit our online ordering portal, ProSys and search for the following product code: snomA100M-USB. Orders can also be placed over the phone on 01484 840048 or email contact@provu.co.uk

Order Now!

6 Essentials for Remote Working

With an estimated 20 million people in the UK set to be working from home, we are here to support you in ensuring these workers are set up as soon as possible. Together with the resilient cloud solutions now available, we can ensure comms efficiency is maintained across all businesses.

While everyone’s set up will differ, we’ve put together what we think are the most important product sets to keep in mind when assessing your customers’ needs.

PSU/PoE Injector/ Switch

Power Supplies

For those utilising a VoIP phone outside of the office, additional power supplies, PoE injectors or switches may be needed for devices to function, get in touch to discuss what is needed for your solution.

Softphones & Licenses

Softphones & Licenses

Both CounterPath and 3CX offer apps and remote working functionalities as part of their offering. For easy collaboration and conferencing, these licenses can be a fast resolution for those who don’t already have cloud/hosted services in place.

Headsets

Headsets

Whether being used with a desk phone or computer/laptop, headsets help to ensure call quality is of optimum clarity. Available with a range of connectivity, we have USB, Bluetooth and long range DECT headsets readily available.

Personal Speakers

Personal Speaker Phones

Products such as the Konftel Ego, Yealink CP900 and Sennheiser | EPOS Speakerphones are excellent personal devices. Simply connect to a compatible desk phone, computer or mobile device to join a conference call with optimal audio and voice quality.

Desk Phones

Desk Phones

Many users are accustomed to using a desk phone, maintaining the same set up at home can be a great way to create some level of normality to workers who are new to home working.

We have the ability to provision the majority of the desk phones we supply, these devices can then be remotely managed from your desk.

WiFi & Cordless phones

WiFi & DECT Phones

For those who don’t have the ability to connect a phone via a network cable, we also have a range of WiFi and DECT handsets available. Users have the option to select either cordless or desktop models to suit their preferred method of working.

With many items now in stock and available for fast delivery, simply contact our team today to discuss your home working requirements.

Contact our specialists today!

3CXcape your office

Working remotely with 3CX

As thousands of employees across the globe connect remotely to their work place every day, the current climate has enlightened employers and employees to the capabilities of remote working, or what I prefer to call them, Digital Nomads. The ability to work remotely is no longer a nice-to-have but rather a must-have for any business communication strategy. We’re here to help support you in developing the right solution for your partners and their businesses.

The world is now more connected than ever with the introduction of virtual work spaces and social media. Consequently many businesses are now looking towards solutions to allow employees to work productively from home. With 3CX’s Unified Communications tools, you too can guarantee day-to-day operations can continue to be met, even out of office.

Unified Comms

To maintain operations, users need to access all the same data as they would being in the office. By unifying phone calls, video conferencing, SMS, email and Live Chat, users of 3CX can share and access data from one centralised location, enabling teams to collaborate in real time. Regardless of your company size, 3CX’s unified comms solution helps to improve collaboration, boost productivity, increase mobility and enhance the customer experience.

With 3CX, users are able to access the following features as standard.

  • See the status of your colleagues
  • Instant chat
  • Live website chat
  • Web client
  • Smart phone apps
  • Web conferencing (number of seats available dependent on license type)

Interoperability

In addition to utilising 3CX as a softphone, the solution allows for a broad range of interoperable products such as; Snom, Fanvil, Yealink, EPOS/Sennheiser. Allowing users to be able to make use of phone systems and its features on their preferred device, which of course can still be used in a home office.

With support for integration with many of the world’s leading platforms and CRM systems including MS Exchange, Salesforce, Microsoft Outlook, Office 365 and Zendesk, 3CX can also link inbound calls with customer records to maximise agent productivity.

Why 3CX?

So why are we championing 3CX as our remote working solution? 3CX offers a solution that will keep everyone connected to employees and clients no matter where they are. Not only can you get a full-featured web conferencing solution, but a system that is reliable.

3CX offer a robust solution and have recently addressed a common issue that is present in most webRTC-based products which caused problems with headsets and audio.

To find out more and for advice on how to utilise 3CX’s remote workspace, speak to one of our 3CX experts today.

Stay up to date with how you can benefit from remote working by liking, following and subscribing to our social media.

Name a more iconic duo…

An iconic duo…

Reliable, user friendly and competitively priced, Fanvil and 3CX go hand in hand giving resellers a complete Unified Communications solution out of the box. Resellers can now compete on price with low cost hardware, while still offering customers a high quality communication solution. Guaranteeing advanced integration and full interoperability between 3CX systems, all Fanvil IP phones feature full colour screens, PoE and gigabit connection.

Both Fanvil and 3CX vigorously test firmware on the latest version of 3CX systems to ensure full interoperability and automatically configure with 3CX phone systems.

Remote working with 3CX

Contingency planning in the workplace couldn’t be more important in the current climate. While offering interoperability with a broad range of hardware, 3CX also provides access to a variety of remote working tools helping to ensure day-to-day operations can continue as normal. With 3CX, users can use their office extension on their mobile, join WebMeetings and utilise the chat function to maintain contact regardless of their physical location.


X3U

X4U
 
X5U

X6U

X7

X7C

X210

Contact one of our Fanvil experts today to see how a 3CX and Fanvil solution can add value to your customers.

Contact our specialists today!

Teams for your Team

Take advantage of Microsoft Teams certified Yealink devices with ProVu. Connect at the touch of a button and streamline your communication with Yealink’s carefully curated range of products.

I’m sure by now that you have heard of Microsoft Teams, everywhere I go it is Teams, Teams, Teams. Even now while I write this there is an advert on spotify for Microsoft Teams. But what is Teams and why is it so great?

What is Microsoft Teams?

Microsoft Teams is Microsofts chat based workspace in Office 365. The idea is that it offers users the ability to bring their ‘Team’ together in one space and connect their work environments to easily collaborate and achieve more. The main functionality is to create a more open digital environment that makes work visible and accessible across the team to keep everyone connected.

What can it do for me?

Microsoft Teams has a whole host of features that will benefit any modern workspace:

  • Persistent & threaded chat
  • Integrated Skype for voice & Video conferences
  • Personal customisation of your digital workspace
  • Access to Office 365 with Word, Excel, Powerpoint and more
  • Provides notifications and updates from third-party services like Twitter & GitHub
  • High security and protection

Where can I get access to Teams?

Thanksto our expert technical team, we are able to provision all compatible devices for Teams use. What’s more, we can even upgrade selected existing hardware to support your Teams integration.

T55A-TEAMS

T56A-TEAMS

T58A-TEAMS

  • 4.3″ touch screen
  • Supports Office 365 and based on Android OS
  • Microsoft Teams-tailored user interface
  • Enables users to join Skype for business directly
  • 7″ colour touch screen
  • Built in Bluetooth for headsets and mobile pairing
  • Operates on Android OS
  • 27 one-touch DSS keys, 8 feature keys and supports up to 16 SIP accounts
  • 7″ colour touch screen
  • Video phone ready with optional CAM50 HD video camera
  • 27 one-touch DSS keys, 8 feature keys and supports up to 16 SIP accounts

VP59-TEAMS*

CP960-TEAMS
  • 8″ colour touch screen
  • Supports up to 16 SIP accounts
  • Features a 2 mega-pixel adjustable camera
  • Built in 3 microphone array
  • Integrated WiFi/Bluetooth
  • 20-foot range & 360 degree voice pickup

MVC300 Teams*

MVC500 Teams*

MVC800 Teams*

  • 4K HD resolution camera
  • 8″ touch screen MTouch console
  • Multi port MShare HDMI Ingest
  • Premium HD Voice CP900 Speakerphone
  • One-touch conferencing
  • 5x optical zoom 1080p UVC50 USB PTZ Camera
  • 8″ touch screen MTouch console
  • Multi port MShare HDMI Ingest
  • Available with wired or wireless microphones
  • 12x optical zoom 1080p UVC80 USB PTZ Camera
  • 8″ touch screen MTouch console
  • Multi port MShare HDMI Ingest
  • VCM34 Array Microphone + MSpeaker

*Items available on special order only. Please note, this may lead to extended lead times.

Contact our specialists today!

Plug & Play DrayTek Routers

Did you know you can now purchase the entire range of DrayTek Routers from ProVu? With a range of services specifically developed to simplify the delivery and ongoing management of routers, you couldn’t be in better hands when it comes to your router deployments.


Key Benefits include:

Ship routers ready to plug & play with our TR-069 router provisioning
Remotely manage your router deployment through ProSys for FREE*
Save yourself valuable time & money with online access to the full list of available router settings through ProSys
Reduce delivery time – we can ship your orders direct to your customers with your branding

Find out more about Plug & Play Routers

NFR Offer – Try out Router Provisioning & Management for FREE!

Why not try out our router provisioning and management services? We’re offering you the opportunity to experience our services for yourself at a special NFR price, simply get in touch to place your order and we’ll provision, manage and train you on how to use these tools for free**!

*Free router management available for one year per provisioned router. Router provisioning costs £4.00 per router and must be applied at point of ordering.

**NFR offer available on selected DrayTek Routers, offer is limited to one per company and is available to companies who have not yet purchased a router with provisioning.

Fanvil, Putting the H in Hospitality

Specifically designed with the hospitality sector in mind, Fanvil’s H series brings a new offering to the IP phone market. With deployments throughout the world, the H series offers excellent voice quality and simple installation with full compatibility with 3CX’s award winning platform. Explore why the H series deserves a place in your portfolio.

H2


Designed as the entry level of hotel phones, the H2 offers a compact IP phone with support for fast Ethernet connection and easy installation. With the added bonus of being wall mountable, the H2 offers a simple to use phone, ideal for hotel corridors and accommodation amenities.

Explore the H2

H3


Positioned as the mid-level device of the H series, the H3 is a user friendly IP phone with printable front plate allowing for custom logos and information to be added such as concierge and reception extensions.

Explore the H3

H5


At the high-end of Fanvil’s H series, the H5 offers a user friendly interface with a 3.5″ colour screen which can be programmed to display personalised images with offers to hotel guests. As the most advanced model in the H range, the H5 offers a whole host of functions at an attractive price point.

Explore the H5

x210 & x210i


A high-end enterprise IP phone, the x210/i provides an excellent option for hotel receptions. With two 3.5″ colour side displays, contact can be easily maintained with all departments. For additional functionality users can opt for the x210i which comes equipped with a gooseneck microphone, ideal for making broadcast announcements and as a two-way intercom.

Explore the X210i

Now in stock, Fanvil’s H series are now available for next day delivery direct to site. To discuss your requirements with a member of the ProVu Team please call 01484 840048 or email contact@provu.co.uk