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Provisioning

Plug & Play Routers from ProVu

Ship routers ready to plug & play with ProVu!

Thanks to our TR-069 Router Provisioning & Management you can save time and money by shipping routers direct to your customers ready to work automatically out-of-the-box!


How it works…

Key Benefits Include:

Save time & money by removing the need for an engineer to configure routers on site.
Remotely edit device settings at a time that is convenient for you and your customers.
Avoid additional shipping charges by having items delivered direct to site ready to work out-of-the-box.

Try it out for FREE!

Try our Router Provisioning and Management for free on your first provisioned router. We’ll work with you to create your own personalised provisioning template free of charge and have you up and running in no time. You’ll then have the flexibility to apply your template to router orders as and when you like. Call us on 01484 840048 or email contact@provu.co.uk to get started.

Find out more about Plug & Play Routers

Adding IP Phone configuration details to orders

Our ProSys provisioning service enables resellers to add device-specific configuration settings while placing orders, offering a true plug-and-play service for their end-users.

As part of our continued drive to improve our online reseller portal, ProSys, we have recently made improvements to the user interface to enhance the user experience – now making it easier than ever to add device configuration details in ProSys.

How to add IP Phone configuration details in ProSys

1) The first step is to add the product to your basket. There are a couple of ways to add hardware to your basket:

You can go to the ‘Price List and stock information’ page, find the product you want to add and click on the button to add it to your basket. This will take you to the order page.

Or you can go straight to the ordering page using the button on the ProSys home page.

In the order form start typing the name of the product in the ‘Choose Product’ text box,  for example ‘Snom D715’. As soon as you start typing, the search results will start displaying a list of products with the nearest match. Simply click on the correct product you want to order to add it to the basket.

3) When you have your items in the basket, click on the button to take you to the configuration settings page.

4) On the configuration page, you will see fields like SIPUser, SIPPass and option to add up to 2 accounts to each phone. The majority of installations will only require Account A fields to be completed, but you can add a 2nd SIP account to the device if needed.

Before adding any details, please make sure you familiarise yourself with the terms on the configuration page. Find below a table which explains each setting and what should be added.

Label Setting meaning
SIPUser Extension number
SIPPass Extension password
SIPProxy Registration/Proxy server URL/IP
outboundProxy Outbound proxy (if any)
SIPPort Phone local SIP listening port
SIPDisplay Display name to appear on the phone screen
SIPIdle Idle screen name
setting_server URL/IP address to redirect the phone to another configuration server

For the majority of installations, you can safely ignore SIPPort and setting_server fields, if in doubt please get in touch.

We can also work with you to create custom configuration templates which can contain common settings such as country tones, dial plan, time server and language etc, these details can be applied to all your devices. Please speak to our sales team if you would like more information.

Tell us what you think
We’d love your feedback! Feedback helps us to make our systems even better for you and we would be very grateful for any comments, problems and suggestions you have on how we could improve ProSys in the future to best suit your needs. Login and send us your feedback or give us a call.

If you do not have a login or have forgotten your password you are able to request a new one here.

DrayTek Router Provisioning with ProVu

Did you know we can ship DrayTek routers direct to your customers complete with your branding ready to work automatically out-of-the-box? Thanks to our router provisioning service, we can provide you with the tools to simplify and reduce the cost of your router deployments.

Say Goodbye to…

Manually configuring your customer’s routers.
Doubling up on delivery costs – no need to ship items from your offices.
Ineffective management of deployed routers.

 

And Say Hello to…

A better customer experience with fast deployment, automatic provisioning and remote management.

Call us today on 01484 840048 to create your own unique provisioning template.

Getting Started with Router Provisioning

Important Panasonic Provisioning Notification

Important Panasonic Provisioning Notification

We have been informed by Panasonic that phones manufactured in mid-2017 have a problem with the embedded client certificate.

Affected devices are all TGP600/HDV series manufactured from July to November 2017. The issue is that the certificate loaded into the device at the point of manufacture only lasts for one year instead of the usual thirty. This affects provisioning systems which secure connections by validating a device’s client certificate. As a result of this, at some point in July 2018, these devices will start to fail to provision if client verification is being used.

The fix is to upgrade the firmware of the device to the following versions (or newer):

Model Name Firmware Version Download Link
KX-TGP600 06.021
KX-HDV130 06.121
KX-HDV230 06.121
KX-HDV330 06.021
KX-HDV430 06.021

For customers using our provisioning platform, please contact us to organise upgrades of your phones. We can handle this automatically for you, but will require your consent to do so – phones will not be automatically upgraded.

For customers using other provisioning systems, please get in touch with whoever manages the system to organise the upgrades. If they require assistance, we are happy to help.

Panasonic has also provided a website for checking your phones.

We would like to apologise on behalf of Panasonic for any inconvenience this may cause. If you have any questions, please don’t hesitate to get in touch, you can call us on 01484 840048 or email support@provu.co.uk.

Introducing our new Router Provisioning Service

We’ve added a new feature to ProSys! Thanks to our latest developments, we are now able to offer a router provisioning service on our new TR-069 provisioning platform, enabling you to ship routers directly to your customers’ site ready to work out-of-the-box.

Enjoy your first provisioning on us!

Our new service is so good, we’d like you to try it for free*! From now until the end of September 2017 we’re offering free provisioning when you purchase any of our routers. We’ll work with you to create your individual provisioning template free of charge – meaning you’ll be up and running for all of your future orders. To get started call us on 01484 840048 or email contact@provu.co.uk.

*Please note: Free provisioning is only available between selected dates and is limited to 1 per company. To qualify, your company must not have used router provisioning before. Router and delivery are chargeable.

6 Facts about ProSys Provisioning

ITSPA recently published a revised version of their recommendations for provisioning security – having been offering our own provisioning service for over 13 years, this is something we know a lot about. In-fact we often work with many of the world’s leading manufacturers and industry regulators to ensure their hardware provisioning capabilities are meeting industry standards and provide a secure provisioning method. But what makes our provisioning different from the rest – here’s 6 facts about ProSys Provisioning.

1. Our provisioning platform is not limited to select vendors or devices, we can provision an array of hardware from a variety of manufacturers – see our full list of provisionable devices here.

2. Our provisioning platform is developed in-house by our development team, they’re experts in the field of secure automatic provisioning.

3. Where possible, we use the recommended protocol, ‘HTTPS with factory installed client certificates’ as outlined in ITSPA’s latest guidelines and we have been doing so for years!

4. We make provisioning simple – our pricing structure is based on your requirements per device, meaning you only pay for what you need.

5. Providing it’s compatible, our provisioning server will accept adoptions, so if you have hardware deployed and registered to another server, we can help you to move it over to ours.

6. Post deployment, you can utilise our Management tool to take care of your provisioned items from the comfort of your own desk – read more about ProSys Management here.

Zero-touch provisioning offers many benefits to ITSP and reseller partners. With just a few details, we can ship hardware direct to your end-user customer ready to work out-of-the-box for next day delivery – saving you both time and money. More details on our provisioning services can be seen here. To see ITSPA’s revised guidelines, download ‘Recommendations for Device Provisioning Security (Version 2)’.

ITSPA updated recommendations for provisioning security

 

 

ITSPA has recently released a new guidance paper surrounding remote provisioning of phones and other SIP devices. This new document shares best common practices among ITSPA members to help ensure their provisioning infrastructure is secure.

ITSPA Chair Eli Katz stated

This is an excellent update to the existing guidance and should be considered a starting point rather than a complete solution. This is just a part of ITSPA’s ongoing work in tackling cyber-crime and fraud as well as driving up best practice within the membership. We must ensure the industry is one step ahead in the security battle.

Download: Recommendations for Device Provisioning Security (Version 2)

For a list of ITSPA Best Current Practice (BCP) documents visit: http://www.itspa.org.uk/members/best-practice-documents/