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Martyn’s Law: What It Means for Businesses and How MSPs Can Help

The Terrorism (Protection of Premises) Act 2025, more commonly known as Martyn’s Law is set to change how organisations across the UK think about public safety, preparedness and incident response.

Developed following the 2017 Manchester Arena attack, the legislation has been designed to improve how public premises and events prepare for and respond to potential terrorist incidents. While the law is not expected to come into force until April 2027, many organisations are already starting to ask an important question:

“If an incident happened tomorrow, would we actually be prepared?”

That’s exactly what Martyn’s Law is aiming to address.

In this guide, we’ll take a look at:

  • What Martyn’s Law is
  • Which organisations may be affected
  • The responsibilities businesses may need to consider
  • How MSPs and resellers can help organisations improve preparedness and resilience

So, What Actually Is Martyn’s Law?

At its core, Martyn’s Law is about helping organisations become better prepared.

The legislation focuses on improving protective security and ensuring businesses have practical procedures in place should a terrorist incident occur. That doesn’t just mean physical security measures either, it also includes communication, staff awareness, incident response and operational resilience.

Importantly, the legislation is not telling organisations they need to buy one specific product or replace all of their existing systems. Instead, it encourages businesses to think about how they would respond during a real-world emergency.

For example:

  • How would staff communicate during an incident?
  • Could messages reach people quickly across a site?
  • Would teams know what actions to take?
  • Are current systems reliable enough to support emergency procedures?

The overall goal is preparedness, not unnecessary complexity.


Understanding the Different Tiers

Martyn’s Law separates premises into two categories based on the number of people expected to be on site at the same time.

Standard Tier Premises

A premises may fall into the Standard Tier if it is reasonable to expect 200 or more people, including staff to be present at the same time.

Example Premises Include:
  • Restaurants and bars
  • Retail stores
  • Libraries
  • Community venues
  • Smaller entertainment spaces
  • Schools
Standard Tier Expectations:
  • Notify the Security Industry Authority (SIA)
  • Have procedures in place for:
    • Evacuation
    • Lockdown situations
    • Moving people to safety
    • Communicating with people during an incident

Enhanced Tier Premises

Enhanced Tier requirements apply to larger venues or events where 800 or more people may reasonably be expected to be present at the same time.

Example Premises include:
  • Stadiums and arenas
  • Large entertainment venues
  • Universities
  • Major transport hubs
  • Large corporate campuses
In Addition to the Standard Tier Expectations:
  • The same standard tier expectations (as above)
  • Documented security procedures
  • Preparedness planning
  • Reducing vulnerabilities
  • Providing information to the SIA when required

In short, the larger the venue and the greater the potential risk, the greater the responsibility to demonstrate preparedness.


Who Could Be Affected?

One of the biggest misconceptions around Martyn’s Law is that it only applies to major venues or stadiums.

In reality, the scope is much broader and could affect a wide range of public-facing organisations across the UK.

Potentially affected sectors include:

Hospitality & Leisure

  • Bars and pubs
  • Restaurants
  • Visitor attractions
  • Museums and galleries
  • Sports grounds
  • Stadiums

Education & Childcare

  • Schools
  • Colleges
  • Universities
  • Childcare settings

Transport & Public Services

  • Bus stations
  • Railway stations
  • Healthcare facilities
  • Public authorities

Commercial & Industrial Premises

  • Corporate offices
  • Shared workspaces
  • Manufacturing sites
  • Warehouses

Events & Entertainment

  • Outdoor ticketed events
  • Restricted-access events
  • Entertainment venues

That sounds like a huge list; because it is. But it’s important to remember the intention behind the legislation is to improve public safety and preparedness, not to create unnecessary bureaucracy.


Where MSPs and Resellers Fit In

For many organisations, Martyn’s Law may initially sound like a facilities or physical security issue.

But in reality, preparedness relies heavily on technology too.

If an incident takes place, organisations need to be able to:

  • Communicate quickly
  • Reach staff and visitors clearly
  • Coordinate decision making
  • Support lockdown or evacuation procedures
  • Keep critical systems operational

That’s where MSPs and resellers can provide genuine value.

The most important conversations shouldn’t start with products; they should start with how a customer is planning to approach the Act.

Questions like:

  • How would emergency communications work today?
  • Are current systems resilient enough?
  • Could alerts reach the right people quickly?
  • Are different technologies working together effectively?
  • Is there a clear response process in place?

From there, organisations can begin identifying where improvements may be needed.

Martyn's Law Areas of Support
  • Emergency communication systems
  • Access control and lockdown integrations
  • Paging and alerting technologies
  • Audio and visual notification systems
  • Business continuity planning
  • Network resilience for critical systems

Products from Algo and 2N provide powerful IP-based communication solutions that integrate directly into existing network infrastructure, helping organisations modernise emergency notification and Access Control capabilities without requiring entirely separate systems.

Algo’s SIP-based devices are particularly effective for emergency alerting and mass notification environments because they are designed to work across existing VoIP and UC platforms. Audio speakers, paging and visual alerters can be useful to complement access control deployments by automating audio notifications during lockdown events.

2N products can help organisations create secure, network-connected emergency communication points throughout buildings and external areas with their intercom and access control range.

With switches, UPS devices and SIM back-up connectivity with anvil, we can also help you to ensure a resilient connection as part of a compliance continuity plan.

By integrating these technologies into existing systems, MSPs can help customers improve incident response times while maintaining operational visibility.

These technologies can support:

  • Controlled entry to sensitive areas
  • Automated lockdown scenarios
  • Visitor verification procedures
  • Secure after-hours access
  • Audit trails for compliance and investigations
  • Triggering site-wide announcements when a lockdown is initiated
  • Broadcasting evacuation instructions by zone
  • Integrating with access control events and security platforms
  • Providing audible alerts alongside visual warning systems

The real objective isn’t simply compliance; it’s helping organisations become more prepared, more resilient and better equipped to respond during high-pressure situations.


What Happens if Businesses Don’t Comply?

While the final implementation date is still to be confirmed, the obligations within Martyn’s Law will become enforceable once the legislation comes into effect.

Serious or repeated non-compliance could result in:

  • Monetary penalties
  • Restriction notices
  • Criminal offences in certain circumstances

Because of this, many organisations are already beginning to review their procedures and assess where potential gaps may exist.


Useful Resources

The UK Government and ProtectUK have provided a range of useful guidance and resources to help organisations better understand the legislation.

Useful official resources include:


Final Thoughts

Martyn’s Law is ultimately about encouraging organisations to think ahead, strengthen preparedness and improve public safety.

While physical security is naturally part of that conversation, technology, communication and operational resilience all play a major role too.

For MSPs and resellers, this presents an opportunity to support customers in a practical and meaningful way, helping them understand the challenges, assess their readiness and build confidence in their response procedures long before the legislation comes into force.

Looking for advice on how to approach a project in preparation of Martyn’s Law? Our expert Technical Team are here to help. Simply call 01484 840048 to discuss your customers’ requirements.

Don’t promise security, prove it

Cyber threats won’t wait, and IP-based access control is firmly in the spotlight. We want to make it easy for you to protect your customers’ 2N deployments and give auditors the confidence they expect.

What secure looks like with 2N

2N take security seriously, from development to disclosure. They follow the Axis Security Development Model, are transparent about vulnerabilities through the CVE Programme, and meet key regulations and standards including NIS2, the Radio Equipment Directive, the UK PSTI Act and ISO 27001. That foundation means you can build systems that are secure by design and easier to maintain.

Five actions to harden every 2N install

1. Eliminate default and weak credentials
Set unique, strong admin passwords on all devices and portals. Disable any unused accounts. PSTI rules require it, and it closes the easiest door for attackers.
2. Patch on a planned cadence
Keep intercoms, readers and management software up to date. Schedule maintenance windows and log firmware versions so you are never part of the 60% of breaches caused by unpatched vulnerabilities.
3. Lock down the network path
Segment 2N devices on dedicated VLANs, restrict inbound traffic, and enable HTTPS/TLS for management. Only expose what you must, never to the open internet.
4. Configure securely from the start
Apply hardened configuration profiles for 2N devices. Disable unused services, set certificate-based access where possible and back up configs to a secure location for audit trails.
5. Prove it with documentation
Record versions, settings, password policy and update history. This satisfies NIS2 incident-readiness and gives your customers evidence that security is managed, not assumed.

Book a 15 minute security review

How ProVu can help

  • Pre-config and staging: we can ship 2N devices with hardened settings agreed with you.
  • Advanced replacement services: minimise downtime with like-for-like replacements if a device develops a fault. We’ll fast-track the swap, handle the RMA, and keep your project moving while the original unit is assessed.
  • Remote installation: we partner with a trusted third-party installation team, so you can complete 2N installs without deploying your own team.
  • Escalation: direct access to our technical team for design reviews and complex installations.

If you would like a quick review of an upcoming project, reach out to us on 01484 840048 or via email at contact@provu.co.uk.

Business Continuity, Common Pushbacks

Business continuity isn’t a buzzword; it’s your everyday safety net. If the lights go out or the line dips, a blip never becomes a breakdown. With rock-solid 4G backup, the to keep power flowing, and our to push settings and updates in one click, so teams carry on as normal. Simple to sell, easy to manage.

When power blips or the line drops, your customer stops trading. Calls are missed, payments fail, staff get stuck. You need something you can sell, set up fast, and trust.

Three common pushbacks, answered

“We already have 4G.”

  • A dongle keeps one laptop online. A dual-WAN 4G router with vM2M (powered by Anvil) switches the whole site to the strongest UK mobile network. Tills, phones and access control stay up. Add Fixed IP if you need inbound access or a VPN.

“Power is the issue, not internet.”

  • Agreed. The Mylion ML1202AC Mini UPS sits behind the ONT or router as a smart 12 V adapter with a LiFePO₄ battery. Typical runtimes are hours, covering Ofcom’s 1-hour minimum, so equipment keeps running.

“We cannot manage 300 devices.”

  • You can with the ProVu ACS Server. One place to roll out settings, push changes, schedule firmware and run checks, for ten devices or ten thousand.

Quick comparison

Option Failover quality Power continuity Remote management Effort
Do nothing None None None High
DIY SIM + power bank Manual, unreliable Uncertain None Medium
ProVu continuity stack Automatic, strongest-signal 4G UPS with hours of runtime UK-hosted ACS Low


Need some help? Get in touch

Find out more

Business Continuity, Made Simple

Business continuity isn’t a buzzword; it’s your everyday safety net. If the lights go out or the line dips, a blip never becomes a breakdown. Keep your customers connected, whatever happens. ProVu brings it together: vM2M (powered by Anvil) for rock-solid 4G backup, the Mylion ML1202AC Mini UPS to keep power flowing, and our ACS Server to push settings and updates in a click, so teams carry on as normal. Simple to sell, easy to manage.


Your customer-friendly continuity stack

1) Keep the power on (UPS).

Pop a Mylion ML1202AC behind the ONT/router (and other critical kit). It acts as a smart 12 V adapter and battery, with LiFePO₄ chemistry and typical runtimes of a few hours depending on load, easily covering Ofcom’s 1-hour minimum.

2) Keep the internet up (4G failover).

Fit a vM2M SIM in a dual-WAN/4G router so the site can switch to the strongest available UK network when fixed broadband fails. Need inbound management or VPN? Choose Fixed-IP.

3) Keep control (ProVu ACS Server).

Our UK-hosted TR-069 ACS gives you one secure place to auto-provision, push changes instantly, schedule firmware/bulk updates, run diagnostics, and keep estates tidy. Whether it’s ten devices or ten thousand.


What ACS unlocks

  • Click-to-provision: Push APNs, QoS and failover timers to routers in seconds; adopt any TR-069-enabled device with templated profiles.
  • Real-time fixes: Pull live parameters, run diagnostics, and resolve issues without rolling a truck.
  • Safer by design: Enforce HTTPS/TLS and certificate best practice for device ↔ ACS sessions.
  • Made for scale: Multi-tenancy for resellers/end-customers, reporting for signal/uptime/firmware, and scheduled tasks for tidy, repeatable ops.

Pricing starts from £0.25 per device/month with volume discounts.


A 5-step checklist you can sell with every order

UPS the edge: Router/ONT (and any ATA/phone, access control, telecare). Aim for ≥60 minutes runtime as standard as per Ofcom guidance.
Add 4G failover: vM2M SIM + health checks; prioritise voice and payments during failover.
Template it in ACS: One profile for APN, DNS, QoS, timers; schedule firmware in waves.
Power-down drill: 15-minute test, confirm 999 calls work and failover is seamless; log the results.
Leave a one-pager: What stays online, how to reach support, and how to spot failover.

Meet the Solutions

Package power + connectivity + control on every order. Here’s what each component does and where it shines.

vM2M (powered by Anvil) — 4G continuity SIMs

Unsteered, multi-network IoT SIMs that attach to the strongest available UK signal, with optional Fixed IP for inbound management and VPNs.

Best for: Keeping sites online when fixed broadband fails; remote access to routers and critical devices; simple pooled data across multi-site estates.

  • Strongest-signal failover across major UK networks
  • Fixed IP option for stable firewall rules and VPNs
  • Portal alerts and usage monitoring for proactive care

Explore the Solution


Mylion ML1202AC Mini UPS — backup power that fits anywhere

A compact 12 V adapter + battery with LiFePO₄ chemistry that keeps edge devices powered through short outages.

Best for: Routers/ONTs, ATAs/VoIP phones, door entry, PDQs and small IoT endpoints where an hour-plus backup is the baseline.

  • Seamless switchover when mains drops
  • Typical runtime of a few hours (load-dependent)
  • Low-touch install; maintenance-free design

Explore the Solution


ProVu ACS Server — zero-touch control at scale

A UK-hosted TR-069 ACS that lets you auto-provision, push changes, schedule firmware and run diagnostics from one secure place.

Best for: Fast rollouts, consistent configs across fleets, and proactive support without truck rolls.

  • Click-to-provision APNs, QoS and failover timers
  • Multi-tenancy for resellers/end customers
  • Reporting, alerts and staged firmware waves

Explore the Solution


4G Routers — the failover workhorse

Business-ready routers (dual-WAN + 4G) pre-staged by ProVu.

Explore the Solution


Why ProVu?

Because continuity is a service, not a box. We combine the solutions and all of the wrap around services that go with it into one easy to manage package. So you quote faster, deploy cleaner, and reduce support noise.

Need some help? Get in touch

Stop Promising Security, Prove it!

Here’s the reality. Your customers aren’t buying acronyms; they’re buying the calm certainty that Monday won’t start with a portal outage and a CEO on the warpath. In UK telecoms right now, evidence beats promises and that’s where you win.

So why now?

  • Ransomware is testing carriers in public – After a recent UK teleco firm’s data breach made headlines and boardrooms nervous. The lesson isn’t panic; it’s pace; patch faster, configure tighter, and make sure even areas you think no one uses are covered by some security.
  • Regulators want proof – Ofcom is forcing tougher anti-spoofing measures, and DSIT’s just opened a consultation to update the Telecoms Security Code of Practice. Expect more scrutiny of segmentation, firmware, and access control, plus audit trails.
  • AI is shrinking the patch-to-exploit window – NCSC’s outlook to 2027 is blunt: attackers will scale up exploitation of known flaws. Basics, done brilliantly, beat silver bullets.

What to do now

Get secure with Drayteks Security Support Q&A Webinar

Bring real problems, and get answers you can implement the same day. Register today, and join DrayTek for their Live Security Support: Q&A on Thu 18 Sept 2025, (10:00–11:00 BST). From VLANs and SSID isolation to vulnerability management, firewalls, and filtering, get specific answers you can implement the same day. Who better to learn best practices from than DrayTek’s Head of Technical Services & Product, Alex Shuker, and DrayTek Solution Architect, Doris Vincent.

Register for DrayTek’s Q & A

Stay Ofcom-Compliant and Cyber-Resilient with the Mylion ML1202AC Mini UPS

Meet Ofcom’s July 2022 guidance with a simple fix: the Mylion ML1202AC Mini UPS keeps routers, modems and VoIP phones powered during a cut so landline-dependent users can still reach 999. It’s a smart AC adapter and battery backup in one with automatic switchover, certified LiFePO4 cells, FR-ABS fire-retardant casing and 2,000+ cycles for safe, long-term use. Keeping edge devices online also strengthens cyber security by preventing abrupt shutdowns and preserving VPNs, logs and updates.

Explore the Mylion ML1202AC

Harden Your Security Against Cyber Attacks with 2N

Download 2N’s Cybersecurity Hardening Guide. Practical, installer-friendly steps that close human-error gaps and give customers and auditors the evidence they expect.

Packed with the kind of practical steps that will actually keep your network secure – because no one wants to explain to their boss why they left a device exposed to the entire internet.

Download the 2N hardening guide


And if you are at a loss on what your project might need, get in touch with our expert technical team on 01484 840048 or via email at contact@provu.co.uk.

Missed the 2N Webinar Mini Series?

No worries, you can now catch up on-demand on our YouTube channel!

Our mini-series explores how 2N solutions fit perfectly into different sectors, from education and residential to secure offices and manufacturing.

Webinar Series Schedule:

Each session is short, focused, and packed with valuable insights. Ideal for understanding how 2N’s advanced intercom and access control solutions can open new doors for your customers.

Harden Your Security Against Cyber Attacks

Let’s cut to the chase. Cybersecurity isn’t just about clever engineers writing impenetrable code – it’s about people. People like you, your colleagues, and your customers. Because no matter how secure a product is out of the box, human error, laziness, and bad habits will always be the biggest risk.

At 2N, they take cybersecurity seriously. Creating their devices with industry-best practices to minimise vulnerabilities. But security isn’t a one-and-done deal. It’s a constant battle, and it needs everyone in the chain – vendors, installers, end-users – to play their part.

Here’s the kicker

That’s why 2N have put together the 2N Hardening Guide. It’s packed with the kind of practical steps that will actually keep your network secure – because no one wants to explain to their boss why they left a device exposed to the entire internet.

What to Expect:

1. How to configure your 2N devices securely
If your customers are still using ‘12345’, it’s time to change.
2. Firmware Updates:
Get your customers on a patching schedule and stay one step ahead of the hackers.
3. Secure Communication Protocols:
Ensure safe communication between devices.
4. Encryption:
Protect what matters, no exceptions.
5. Disabling Unnecessary Services:
Trim the fat; fewer services, fewer vulnerabilities.
6. Network Segmentation:
Keep critical devices isolated, so one breach doesn’t take down the whole operation.

Don’t be the weak link. Download the guide now and lock down your security like a pro.

Get your hands on the guide here

Discover 2N’s Secure Device Range

Access Unit 2.0 IP One IP Style IP Safety

Explore the Range!

3CX Monthly Drop-In Session – V20 Update

We are pleased to announce our next 3CX Drop-In session on the newly released V20 of 3CX, scheduled for Thursday, 8th February. This session is designed to provide vital insights into the recent changes and the future roadmap of 3CX in 2024.

Join Jason Pryke, our Senior Technical Sales Executive, who will lead the discussion on the functionalities and enhancements encompassed in the new 3CX version 20. This is a unique opportunity to gain expert advice on optimising your systems in readiness for the update.

Key Agenda: V20 Update

  • API Improvements
  • Reporting Improvements
  • Transcription Improvements
  • Troubleshooting
  • 2FA
  • 3CX Roadmap
  • Q&A

This session will equip you with the necessary knowledge and strategies to embrace the future of 3CX effectively and how you can benefit from the latest improvements.

Find Out More & Register


Let us know what you’d like to hear about!

Got a topic you’d like to learn more about? Let us know! These drop-in sessions are an opportunity for you to access the information you need. Simply complete our topic suggestion form to help shape the focus of our future sessions*.

We hope to see you online soon!

Make a Topic Suggestion

View the Drop-In Schedule


Getting started with 3CX and want to save more?

Get a 5% discount on any Snom or Fanvil handsets when purchased with a new or renewed license with ProVu! Find out more about our one-stop shop for 3CX.

Find out more

Looking to find the best hardware option for your 3CX installations? Our team are on hand to help you with your fulfilments. Speak with a member of our team today to make the most of our one-stop shop. Call us on: 01484 840048 or email contact@provu.co.uk.

Are You Ready? Prepare for the switch off with Snom

Ask yourself the question: are you ready to make the switch off a simple transition for your customers?

We’re all aware of the changes that are coming, but how can you ensure you also benefit from the opportunities out there?

Having access to the right product sets and services couldn’t be more important as we head towards the biggest change to the UK telecoms network in our lifetimes. Established in 1997, Snom are pioneers of the VoIP phone. Based in Berlin, they’re switch off survivors. Having already experienced the transition in Germany back in 2016, they are ready and equipped to support a smooth transition within the UK.

Get Switch Off Ready with Snom


Why Make Snom Your Switch Off Partner?

1. Flexibility
There will be no one-size fits all approach when it comes to facilitating the switch off. Business and users requirements differ which is why it’s important to have flexibility in your product offering. Snom offer the best of both worlds with intuitive VoIP, DECT and NEW hospitality solutions.
2. Personalisation
To some partners, personalisation is a deal breaker. You could be working with a large corporation who want to brand their own devices, or perhaps you’d like to add your own logo to add a personal touch to your services. With Snom, you can easily make your devices your own with short lead times and low minimum orders, you can brand your devices for FREE!
3. Financing
With Snom as a Service, financing larger projects is simple. At a time when businesses are already feeling the squeeze from increased costs, a flexible rental model could offer a financial relief to those who need to upgrade in preparation for the switch off.

The Latest Snom Devices

M500 DECT Solution
Perfect for Small Businesses, Home workers & Hospitality Applications
Hospitality Phones
A New Range, Designed for the Hospitality Industry
Find out more

Find out more

Switch Off With Snom

Discover the latest Snom devices and support at the ProVu Partner day on 29th November in London. Register today to secure your free spot!

Save Your Spot!


Now, ask yourself the question: are you ready to make the switch off a simple transition for your customers and maximise the opportunities available to you? Snom and ProVu can help to ensure you have access to the products, support and services you require in the lead up to 2025 and beyond. Contact the ProVu team today on 01484 840048 or email contact@provu.co.uk to discuss the best Snom product for your application.

Your Switch Off Checklist

It’s estimated that around 33%* of businesses are still using ISDN as their underlying communications infrastructure. Collectively, the Channel has a big job to do. With our range of products and services, we’re here to ensure a smooth transition with minimal disruption for your customers, enabling you to maximise the opportunities that are available.

We’ve put together a switch off checklist to cover all bases when it comes to helping customers navigate the switch off.

Customer Types:

Budget Conscious/Committed to existing systems: Eager to Upgrade:
Whether there’s a reluctance to upgrade, complex cabling or budget constraints, the following product lines could be the key to these customers:

The switch off poses the perfect opportunity to upgrade outdated systems. We offer a range of solutions for those looking to explore different options:

The Cross-Sell

But that’s not all! For all types of customers, there are some crucial considerations that they may not have thought about when deciding how to proceed with the switch-off:

Routers and APs

Do they have the necessary hardware to support the new VoIP devices and ensure comprehensive coverage?

UPS Devices

Are their critical systems adequately protected and capable of functioning during power outages or emergencies?

IP Alerting

Have they considered the need for an IP alerting system to replace their existing one? Many overlook the connection between their phone lines and alerting systems.

Access Control & Intercoms

If they haven’t updated these systems recently, they may soon find them becoming obsolete with the switch-off.

With our range of technical services and support, these items can become a simple cross-sell – we can even arrange the installation for you. Or why not let us train your team or provide remote installation support. We’ve got everything you need to seize the opportunities that the switch-off will bring, ensuring a smooth transition for both you and your customers.

Explore all our services


Register Today for our upcoming Partner Day

Register today for your free place at our upcoming partner day on 29th November when we will be sharing more details of how we can support you in making the switch off a success for your business.Claim your free ticket today to enjoy a jam-packed day with:

  • Insightful Presentations
  • Vendor representatives on hand to answer your questions
  • A showcase of our sponsor’s latest devices
  • ProVu colleagues on hand to take you through our full range of services
  • Drinks reception and virtual clay pigeon shooting

All expertly crafted to prepare you for the biggest shake-up in the public phone network.

Claim your free place today!

Whatever your requirements are, we’ve got your back. Call us on 01484 840048 or email contact@provu.co.uk to discuss how we can support you in maximising your opportunities in the lead up to the switch off and beyond.

*Data source taken from Computer Weekly.