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Stock Shortages? We’ve Got Your Back

Don’t Suffer in silence! While the ongoing global components shortage continues to impact the availability of certain stock lines, our expert team is on hand to help recommend the best alternatives for a fast turnaround.

We have been working closely with our Vendor partners to minimise disruption as best we can and continue bringing you the very best products. While we continue to hold good stock levels for many products, our team are on hand to help you source the best alternatives available should stock levels be low. Who knows you may find a product that works better for you than what you originally asked for! Our team has an extensive knowledge of all of our products and can direct you to alternative options, some of which you may never have thought about before.

Here to Help You

Online Training
Access comprehensive online training from our award winning technical support team on leading brands such as 3CX, Sangoma, 2N, Snom and Gigaset.
Pre & Post Sales support
Speak to our knowledgeable sales team for both pre and post sales support and make sure you are getting the very best products for your customers.
ProSys
Sign up and join ProSys, our online portal where you can keep track of all your orders, check stock availability and pricing, as well as set up device provisioning.

Whatever your requirements, we’ve got your back.

To speak with a member of our Sales Team please call 01484 840048 or email contact@provu.co.uk.

ProVu Celebrate Channel Champions Awards Win

Last week marked our first physical event in over 16 months. Members of our team were estatic to head down to London to attend the Channel Champions Awards where we were named Technical Support & Engineering Team of the Year!

Our Technical Team have always played a pivotal role in our business. The level of support we provide and the knowledge our team share is second to none. We couldn’t be more proud to have won such a prestigious award and see our Technical Team finally recieve the recognition they deserve.

ProVu’s Tech Team receive the Channel Champions Award

But what is it that makes our Technical Team one of our greatest assets?

  •  We thoroughly test every product we supply before it goes on sale, this enables us to provide an excellent level of support and iron out any potential problems we identify before it becomes a problem for our partners.
  • We work closely with many of our vendor partners. This enables us to provide feedback on future product developments and to also quickly resolve any issues which may need to be rectified by the manufacturer themselves.
  • Pre-staged set ups; this service has proved incredibly valuable over the last 16 months. Our team can configure devices prior to shipping so they work out-of-the-box enabling installs to take place without any delays.
  • Remote support; whether you’re looking to install a new product range or would like to offer your installers an extra peace of mind, our team are on hand to provide remote assistance. This has proved incredibly valuable to resellers wanting to install more complex products.
  • Faster repairs and replacements, our team are proactive in ensuring you recieve the fastest resolution available.
  • Interop testing; whether it’s checking headset compatibility or ensuring the relevant code is added to your PBX to ensure headset compatibility with your softphone, our team can help.
  • Post support services: We provide a customer-centric approach and want to ensure you are supported throughout the duration of your deployments. We provide regular technical training courses enabling you to continue to support your customers.

ProVu do not just support the products it sells, we support our customers. We take a customer-centric approach to enable our partners to be more efficient, effective, increase sales and retain margin.

Regardless of where the fault lies, our team go out of their way to fix the issues that are presented to them.

We are delighted to have been named winners in the Channel Champions Awards and look forward to continuing to support our partners with the same level of care and expertise.

ProVu Shortlisted for 6 Awards in 2021 Channel Champions

It’s celebrations all round for the ProVu Team. Following the recent shortlist announcement for the 2021 Channel Champions Awards, we’re delighted to have been shortlisted in 6 categories!

The Channel Champions awards are new for 2021. Hosted by Comms Dealer magazine, the awards have been developed to replace the ever-popular Comms Dealer Sales and Marketing Awards.

Taking place in Regents Park, London on 1st July, the awards will be the first physical event in over 16 months and now cover a much broader spectrum of categories.

ProVu’s Shortlist Includes:

  • Distributor Sales & Account Management Team
  • Distributor Marketing Team
  • Distributor Technical Support & Engineering Team
  • Distributor Executive Leadership Team
  • Distributor People & Culture Team
  • Apprenticeship Champions

View the Full Shortlist

2020 was an incredibly challenging year for our team, we are so happy to have emerged on the other side stronger and eager to build on our success. We can’t wait to get back out there and to celebrate with the Channel once again on 1st July!

The 4 Tools of ProSys

The 4 Tools of ProSys

ProSys is made up of 4 distinct tools which have been refined to make the delivery of Customer-premises equipment (CPE) simple; saving you time and money.

Ordering, Provisioning, Management and Integration are the four tools that make up ProSys. With flexibility in mind, ProSys allows you to pick and choose which features your business needs. With no start up or commitment costs, ProSys offers you the choice of which tools are right for you.

Growing year on year and strength to strength, ProSys has seen more businesses integrating it as a key component of their ordering process. Don’t just take our word for it though, take a look at how ProSys users did in 2020.

The 4 Tools

Ordering

Product ordering and selection is effortless with a simple search feature, allowing you to quickly find the products you need and see real-time pricing & availability for each product. ProSys is also able to automatically calculate the appropriate carriage to your chosen address as you build your order.

Even better, ProSys gives you the option to directly drop-ship your orders straight to your customers’ site along with your personalised branded despatch note, where you can include your own company logo and contact details. This means you don’t need a warehouse to house products making life a little bit easier for your business.

Through ProSys Ordering you have access to multiple delivery options from DPD, APC and more, including priority timed service options. Allowing ProSys to offer you a service for every eventuality.

Provisioning

Developed in house the ProSys provisioning platform is an award winning system that works across leading SIP hosted telephony platforms as well as leading brands of IP phones and routers. Allowing you to automatically provision your ordered devices with custom settings and ship them directly to customers. This zero-touch service allows out-of-the-box connectivity, simply power up and connect to the internet, with no manual set-up. ProSys adopts secure client certification methods of provisioning, ensuring the highest level of security for your provisioned devices.

Our support team will work with you to create your customised provisioning templates with all the standard provisioning settings you require for your customers hardware.

For our resellers who already have access to a 3rd Party provisioning platform we are able to simply provision the provisioning server URL on to your devices, so that when they are plugged in for the first time, they are redirected to get all the settings required.

By eliminating the need for manual set ups, ProSys saves you unnecessary set up costs, as well as reducing customer support times. With next day delivery as standard, you and your customers can enjoy the very best, hassle-free experience.

Management

Once devices have been provisioned with ProSys you are able to manage their settings remotely via the management tool. Giving your support staff the ability to view and manage your entire deployment of phones and routers as well as access information such as:

  • View and monitor all deployed phones & routers
  • Search for phones by MAC address or phone number
  • Edit settings eg. change SIP username and passwords
  • Manage phone & router firmware upgrades in a controlled manner
  • Keep logs of phone & router status and errors
  • Maintain log of firmware updates

ProSys also allows you to adopt phones that have been purchased elsewhere. With simple and easy adoption process, we are able to add your existing devices on to the provisioning platform, allowing you to see and manage all your deployed devices in one place.

Integration

With ProSys APIs and integration tools you are able to get information including; real-time pricing, stock availability, images and data sheets for all of the products we supply and display them on your own website or customer portal.

Using our ordering API, the orders your customers and staff place via your website can be fed directly into ProSys, saving you valuable time and reduces the chance of errors.

You will require a programmer to set up the API integration, however we will be on hand to answer any questions and to help with the testing processes.

Get started with ProSys and the 4 tools today and enjoy the benefits!

You are able to request as many ProSys logins you require for your staff and also able to set access permission to those account. Allowing you to restrict accounts to certain information and features. Get started with ProSys today!

Want more info, get in touch

ProVu Awarded Snom Platinum Distributor Status 2020/2021

We are thrilled to be awarded Snom’s Platinum Distributor status for the second year in a row!

ProVu & Snom have been through a lot, from being Snom’s first UK distributor in 2002 to the many years we have worked alongside each other to supply and support Snom’s premium products. So a heartfelt thank you to the dedicated Snom Team for this award and sometime in the future (hopefully not too distant) we can celebrate properly!

Thank you

To discuss your Snom requirements with one of our experts simply call 01484 840048 or email contact@provu.co.uk.

ProVu Christmas Opening & Delivery Times 2020

With Christmas quickly approaching, we would like to share our shipping and opening times over the festive season. This year will be offering delivery options via APC.

Opening times

Day Opening Hours
Christmas Eve 9:00-13:00
Christmas Day Closed
Boxing Day Closed
Monday 28th Closed
Tuesday 29th 10:00-16:00
Wednesday 30th 10:00-16:00
New Year’s Eve 10:00-16:00
New Year’s Day Closed
Monday 4th Jan Open as Usual

Please be aware, we will be running with a reduced number of staff between Christmas and New Year which may increase wait times.


Delivery times

If you or your customers’ premises will be closing over the Christmas period, let us know and we can adjust the shipping dates of your orders accordingly – this will help to avoid any unnecessary delays that may be caused by attempted deliveries while you’re closed. Please note, APC services are currently suspended to tier 4 restricted areas until 29/12/20.

Order APC Cut off APC Delivery
23rd December 16:45 24th*/29th December
24th December No Collection 30th December
28th December No Collection 30th December
29th December 15:15 30th December
30th December 15:15 4th January
31st December No collection 4th January*
4th January 16:45 5th January

*To ensure your order arrives by Christmas Eve, we recommend selecting pre 12:00 guaranteed service. No deliveries will be made to addresses in Scotland on 1st or 4th January due to public bank holiday.

Please be aware: The following services are will not be available to you:

  • APC services to Tier 4 restricted areas are suspended until 29/12/2020
  • APC Pre 9:00 and Pre 10:00
  • DPD Pre 10:30 and Pre 12:00
  • All Royal Mail Services

For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 23rd December. Orders collected on this date will be delivered on the 29th December, the next available collection date after this will be 4th January.

Please note: Throughout the Christmas period, we will be operating a ‘best endeavour’ service, therefore collection and delivery times may vary. If it is important that your orders are received on a specific day we would recommend considering selecting a pre 12:00 service with APC – please contact a member of our team to discuss your requirements.

The Business Continuity Checklist

ProVu, your one-stop shop for all you business continuity needs.

       
Headsets Headsets to suit all requirements, from budget wired headsets to wireless, Teams certified devices, we have you covered.
USB Cameras Keeping connected virtually couldn’t be easier with USB cameras ready to be connected to PCs, laptops and compatible handsets.
Personal Speakerphones Great for on the move and at home, personal speakerphones help to maintain optimal call clarity when you need a rest from your headset.
Microsoft Teams Certified Devices With many companies choosing Teams as their preferred platform, we have a range of certified compatible devices available.
IP Video Phones Stay connected with an IP video phone, ideal for those who want the functionality of a desk phone with the ability to put a face to the call.
Softphone Licenses Remotely manageable and configurable, softphones can offer a great solution for those looking for a platform to use across multiple devices and locations.
IP Desk Phones Utilising desk phones both in the office and at home can help to create an element of normality in workers’ routines.

Get in touch to discuss your requirements

We’re here to support you; whatever your requirements, our team are on hand to help you every step of the way. With automatic device provisioning and branded or white labelled next day delivery available, your customers will be up and running in no time.

Call 01484 840048 or email contact@provu.co.uk. to discuss your requirements with a member of our team.

Yealink T41P, T42G, T46G & T48G ‘End of Life’ Notice

Yealink T41P, T42G T46G & T48G End of Life

We have been informed by Yealink that the T41P, T42G, T46G and T48G are now end of life and are no longer available to purchase. These products will continue to be covered under Yealink’s warranty until 31/03/2021.

These devices will now be replaced by the T41S, T42S, T46S and the T48S which offer additional functionalities and advanced technology.

Here’s a list of the differences between the Yealink T4 and newer T4S Series

If you have any queries or would like to discuss how these changes may affect any projects you are working on, please call the sales team on: 01484 840048 or you can email: contact@provu.co.uk.

Power Supply data in ProVu’s API

The majority of SIP phones we supply are PoE, therefore many manufacturers have made the decision not to include a power supply as standard. Over the last few months we have seen an extraordinary demand for power supplies in response to the dramatic increase in remote working, power supplies can be a vital component in ensuring the best WFH set up.

We’ve recently extended our product information and ordering APIs to make it easier for our resellers to access information about UK power supplies for the phones we supply. This information is ready for you to use, making ordering even simpler.

How does it work?

For phones that don’t include a power supply as standard, we give you the part code of the required UK power supply in our product information API. You can then simply pass a setting with your API order request to auto include the associated UK PSU. You can request this either on a line-by-line basis or for the entire order.

The Benefits…

The advantage of using our data is if the power supply changes or new phones are listed, the data will be maintained by us and therefore there will be no need to update your data or code – giving you one less thing to worry about!

Information on accessing this data and ordering power supplies can be found in our API documentation. This can be found on ProSys. If you do not have a ProSys account or have forgotten your password, please complete our ProSys registration form.

If you would like to discuss how we can help you simplify your CPE fulfilment and management process and find out more about our APIs, please contact us on 01484 840048.

Introducing the New Snom D335

Snom’s latest handset is now in stock and available from ProVu! Marking the mid-range device in the popular 3XX series, the new D335 takes all the features and functionalities of the popular D735 in the form of the 300 series.

  • 32 self-labelling function keys (8 physical)
  • High resolution TFT colour graphical display
  • Support for 12 SIP accounts
  • Integrated Gigabit switch & USB port

Discover the Snom D335

Earn rebates of up to 40% until 30th September 2020 with Snom’s Partner Program. Available across a wide range of devices including the new D335, register to become a Snom partner today to make some great savings among a host of additional benefits.

Become a Snom Partner