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ProVu Exhibit at Channel Live 2018

It’s been a busy month for the ProVu Team with numerous webinars and the Channel’s biggest exhibition, Channel Live. This year’s show was the second show to be held at the Birmingham NEC and we were delighted to be joined by Cisco, Gigaset, Sennheiser and Yealink on our stand. As always it was great to catch up with our partners, old and new.

In addition to our product-focussed stand, we also had the ProVu Pitstop where we had everyone’s childhood favourite, Scalextric on the stand. Throughout the two days visitors competed to make it on to the ProVu Pitstop leaderboard to be in with a chance to win one of four bottles of Champagne. Congratulations to everyone who made it onto the leaderboard and to our 4 Channel Champions!

If you attended the show, we hope you enjoyed it too – we look forward to seeing you again next year!

Cisco CP Range – Generating Support Logs (PRT File)

Part 1 – Configure the unit to start logging in ‘DEBUG’ mode and replicate the issue

  1. Login to the web user interface and select the ‘admin‘ user. After selecting the ‘admin‘ user go in to advanced mode by pressing ‘advanced‘ on the top right of the screen.
  2.  Once ‘advanced‘ mode is applied press the ‘voice‘ tab and also the ‘system‘ tab. Once on the ‘system‘ page scroll down until you get to ‘Optional Network Configuration‘ and in the drop down box next to ‘Debug Level‘ set this to ‘DEBUG‘ and press ‘Submit All Changes‘. 
  3. Now that the phone is logging everything in ‘DEBUG‘ mode you need to replicate the issue.

Part 2 – Generating the log

Now the you’ve replicated the issue we need to export the log.

To do this follow the steps below:

  1. Login to the web user interface as before using ‘admin‘ and ‘advanced‘ mode. Once logged in select the ‘info‘ tab and also the ‘Debug Info‘ tab.  Once you are on this page press the ‘Generate PRT‘ button.
  2. Once you press the button you will get a popup box asking you to enter the date and time of the problem as well as selecting a description. If your problem isn’t listed select ‘Other‘ and press ‘Submit‘.
  3. After pressing ‘Submit‘ and allowing the phone to generate the file you should get another popup notification saying the PRT file has been generated and can be access from the phone directly. Press ‘OK‘ and download the file by clicking on the PRT file link across from the ‘Generate PRT‘ button. 

Register now to Attend our Cisco ITSP Event!

We’re delighted to be working with Cisco to host two exclusive events next month! Designed with ITSP partners in mind, we have worked with Cisco to put together two insightful events which will equip you with the knowledge and support to make a success of adopting Cisco’s range of Multiplatform phones.

With guest speakers from Cisco, you can expect to learn about the future of Cisco’s MPP phone range and how both ProVu and Cisco can support the growth of your business with our exclusive ITSP offerings – simply select your preferred location to be there!

When & Where?

Mi-IDEA Manchester
Monday 14th May, 13:00 – 16:30


Mi-IDEA Manchester – Room: Kennedy,
Pencroft Way,
M15 6AY

Friday 18th May, 09:15 – 12:00


IDEALondon – Event Space,
69 Wilson Street,

Register for your free place now

These events are free to attend, due to limited capacity places will be allocated on an application basis.

Introducing the New Cisco 6800 Range

The new Cisco 6800 range is now in stock and available to purchase from ProVu! Joining the 7800 and 8800 series of desk phones, this new range increases Cisco’s portfolio in the MPP SIP phone market and is designed to offer a choice of budget-friendly desk phones. Both the 6841 and 6851 feature Gigabit Ethernet and Multiplatform support for third-party hosted deployments.

Cisco 6841

Cisco 6851

The Cisco 6851 offers more advanced features with PoE support and compatibility with EHS adaptors for a wider choice of usable headsets.

Registration is now open for our Cisco Webinar!

Having announced its acquisition of Broadsoft earlier last year, Cisco has been a hot topic for some time now. Join us for our forthcoming webinar on Wednesday 11th April at 11 am when our Sales Account Team Leader, Anna Marzec-Smith will be taking a look at how Cisco is gearing up to become a key player in the hosted telecoms Channel.

Ideal for anyone looking to hear more about Cisco multiplatform phones and how the Cisco offering can take away some of the challenges of growing your business, register now to join us.

Register for your free place now

Cisco Multiplatform Phone Launch Round Up

We’ve been in Glasgow and Birmingham this week hosting our popular Cisco multiplatform SIP phone launches. Joined by guest speakers from the Cisco team, attendees learnt about Cisco’s latest SIP phone range – the 7800 and 8800 series.

Similar to the popular SPA range, Cisco’s new multiplatform series are designed to work with any 3rd-party hosted and on-site platform.

Why not try them out for yourself with our NFR offer? For more information and pricing, please contact the ProVu sales team.

Heading to a location near you – Cisco’s Multiplatform SIP Phone Launch

Following the success of our Manchester and London Cisco Multiplatform SIP phone launch events, we are delighted to announce that we will be extending this event to an additional two locations. Join us in either Glasgow or Birmingham next month to discover more about this popular, upcoming range in our 7800 and 8800 Multiplatform phone launch event. Registration is free, simply select your preferred location to be there!

When & Where?

IET Glasgow
Tuesday 4th April, 13:00 – 16:30
IET Birmingham
Thursday 6th April, 13:00 – 16:30
IET Glasgow IET Birmingham
IET Glasgow – William’s Room,
14 St Enoch Square,
G1 4DB
IET Birmingham – Boulton/Faraday Room,
80 Cambridge Street,
B1 2NP

What will I learn?

Designed to give you an insightful introduction to the range, this event is the ideal opportunity to develop your knowledge on this increasingly popular range. Throughout the course of the afternoon you will discover more about Cisco’s new series of Multiplatform phones from Cisco’s Product Manager, Simon Brough plus other guest speakers.

Attendees will also receive a free* phone from the new range for testing and evaluation.


Register Now


*Free phones are limited to one per company who attend, companies who have previously received a free multiplatform phone from Cisco are not eligible. Free phone will be selected by Cisco and may be any phone from the 7800 or 8800 series.

Cisco IP 8800 Key Expansion Module Key Programming

With the Cisco 8880 Expansion Module you are able to program keys to show names of other phone users.

The key settings can be found in the web interface of the phone on the “Unit1-3” tabs depending on how many extension modules you have.


The code to display a name on the extension module is “fnc=blf+cp;sub=5070@$PROXY;ext=5070@$PROXY;nme=Name”.

The “;nme=Name” is where you can type the text you want to appear on the extension module.

The “;sub=5070” and “;ext=5070” is where the extension number must go.


Distinctive ringing with Cisco phones

Both the older Cisco SPA range and the new CP range support distinctive ringing through the use of Alert-Info SIP headers.

The names to use can be found in the web interface for both phone types.  In the web interface, the settings are in the Voice section, phone tab, Ringtone heading.

On CP phones:

On SPA phones:

The important part for Alert-Info is the name part after “n=”.  The Alert-Info header must look like these examples:



So simply put the name of the ringtone in the header and nothing else.  This is different to most phones (and actually not as specified in the SIP RFC) as they need to have a dummy URI inside them.

As an example, if you wanted to add this header in Asterisk, use the SIPAddHeader application:


Cisco SPA 525G2 ‘End of Life’ Notice

Cisco SPA 525G2 ‘End of Life’ Notice

The EU have amended their regulations on the Wi-Fi spectrum and this impacts all the countries that follow the European compliance for all products incorporating Wi-Fi including the UK.

The SPA 525G2 IP phone which has Wi-Fi, is not compliant with the new regulation and therefore Cisco will be withdrawing this model from the market by the end of May in order to comply with the EU regulation. We currently have a limited number of SPA 525G2 units available, however when these have been sold, we do not intend to place any further stocking orders.

Alternative Models with Introductory Offer!
The SPA 525G2 is a popular phone and is usually purchased either because of its multi-line colour display, bluetooth or because Wi-Fi is needed. The new Multiplatform 8800 product family offers valid replacements for all cases beginning with the 8841.

To ease the transition from the SPA 525G2 to the new Multiplatform range we have made some generously discounted sample units available for our resellers, allowing you to test the 8841 and 8861 phones on your platform and giving you the opportunity to see for yourself the commercial offering this new series of phones can bring to your portfolio.

For more information on this NFR sample offer or if you would like to discuss how these changes may affect any projects you are working on, please call the Sales Team on: 01484 840048 or you can email: