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2N

2N Case Study: Ensuring Security in Schools

2N Case Study\: Ensuring Safety in Schools

We recently worked with 2N® to develop a secure solution for Eastern Voice and Data. Find out more about our recommended 2N® product selection and how we worked alongside 2N® to deliver a solution which helped Eastern Voice and Data to ensure security in schools.

Key Challenges Included:
– Ensuring the security of both employees and pupils
– Support for third-party devices
– Creating a solution which could be centrally managed

The Customer

Eastern Voice and Data are specialists in the supply, support and installation of IP products. Their portfolio covers a range of IP devices including Access Control Systems.

Eastern Voice and Data supply to a range of businesses including those in the public sector, hospitality and private sectors. Always striving to provide the very best experience to their customers, Eastern Voice and Data work with carefully selected manufacturers and suppliers to ensure an optimal level of service.

Business Challenges

Eastern Voice and Data set out to create a secure, easily manageable solution for its client, a specialist academy providing 24-hour curriculum for students with social, emotional and mental health difficulties. With a high turnover of staff, the academy found that they were spending a lot of time visiting sites to update their systems and ensure access rights were removed from former employees.

The key factors Eastern Voice & Data were faced with include:

  • Security – Security is key in edicational institutions, the site needed to be secure whilst also allowing staff to access areas at a push of a button or swipe of a key fob.
  • Integration – The solution needed to integrate with the existing systems and be easily managed by the central IT team.

The Solution

Security in schools is key and was the utmost priority when creating this solution. ProVu worked alongside 2N and Eastern Voice and Data to develop the ideal solution to address their application. The recommended solution consisted of:

2N IP Force with Camera 2N Access Unit 2N Indoor Touch RFID Cards
2N® IP Force 2N® Access Units 2N® Indoor Touch RFID Cards

Read The Full Case Study Here

For assistance with your 2N® requirements contact our sales team on 01484 840048 or email us: contact@provu.co.uk.

3..2..1..! 2N On Air is back!

Live in…3 …2… 1! 2N On Air is back with another outstanding webinar to give you useful insights into the secrets of 2N’s most successful customers. This On Air event looks at how to integrate 2N with leading systems including Genetec, Crestron and Carson. Streaming live on Thursday 23rd September from 2pm till 4pm you won’t want to miss out!

What can you expect?

  • Introduction of complex integration with the Genetec system
  • Connecting to a home automation solution from Crestron
  • A demo of integration with Carson’s mobile app
  • An explanation of the connection between KNX and 2N
  • The integration options of the My2N cloud platform

Let Your Customers Know

What’s more 2N have put together a free Graphics package, especially for you to promote the event to your customers! Want your customers coming back with more projects? Invite them to 2N On Air and let the experts do the hard work. Download your FREE package below.

Download the package

Register Today!

To speak with a member of our Sales Team please call 01484 840048 or email contact@provu.co.uk.

Smarten Your Solutions with FREE 2N Mobile Video Credits

Smart security is all the craze at the moment when it comes to building access. But did you know you too can offer the same smart functionalities to your customers with 2N’s Mobile Video Service?

Compatible with any of 2N’s stylish answering units, 2N Mobile Video enables users to answer calls, view visitors and grant access wherever you may be.

Available until 31/12/21, simply purhcase any of 2N’s answering units and receive free credits for 2N Mobile Video.

What’s Included in the Offer?

Indoor Talk

Indoor Compact

Indoor View

12 Free Credits
(1 Year / 1 Mobile Phone)

SAVING OVER £20

24 Free Credits
(2 Years / 1 Mobile Phone)

SAVING OVER £40

36 Free Credits
(3 Years / 1 Mobile Phone)

SAVING OVER £60

Find out more about 2N Mobile Video

What’s more, 2N Mobile Video is now free of charge across 2N devices. This means you can remotely access any additional deployed 2N devices you may have via your smartphone and/or through 2N’s Indoor Touch.

Offer your customers the smart solution with 2N. Free credits will be automatically included with your 2N devices.

Interested in growing your 2N Portfolio & Knowledge?

Do you want to increase your knowledge and understanding of 2N’s incredible product range, including the latest 2N IP Style and grow your portfolio? Get started with 2N’s FREE webinars.

2N On Air: With our Partners shoulder to shoulder

Thursday 20th May, 2pm GMT

2N On Air is back and better than ever! The second On Air event this year for 2N will look at typical office integration scenarios. Helping you to build professional and functional solutions for your clients.

What’s more 2N have teamed with some leading technology companies, including Cisco to bring you a range of solutions that can integrate well together. As an added bonus, 2N will be unvailing their latest intercom, the 2N IP Style. Surely a not-to-miss event!

Register Now

Technical & Sales Focused Webinars

Grow your understanding and knowledge of 2N’s incredible solutions at your own pace with 2N’s range of sales & technical webinars in the 2N academy! With a variety of 15 – minute webinars scheduled over the coming weeks, these short courses are a great way to up skill your team on such as Remote configuration, Lift Control and 2N Access Commander Integration.

Register Now

2N’s New Access control unit M

Introducing the new 2N Access Unit M, a simple to install access control unit specially designed for modern offices. Compact and sleek, the Access Unit M offers easy installation to internal and external door frames as well as being its own controller and reader all in one. With a unique, compact form factor, the Access Unit M is one of 2N’s most discreet devices yet.


Get more from the Access Unit M

Featuring a scratch-proof glass front panel, this smart device is ideal for a wide variety of applications and is available in a range of variants to suit your requirements:
  • RFID
  • RFID combined with mobile access via Bluetooth
  • RFID with keypad
Compatible with 2N’s popular Access Commander software, you can remotely control your system and monitor the status of connected devices from one easy to use dashboard. With a new license framework due to be launched next week (19th April), Access Commander has never been simpler to quote for your customers. Simply select one of the four categories to enhance the Access Unit M.

  • Basic (free) – 5 devices, 50 users, basic functions
  • Advanced – 30 devices, 300 users, advanced features
  • Pro – 100 devices, 1000 users, professional features
  • Unlimited – unlimited number of devices and users, professional functions

Explore the 2N Access Unit M

Register for our 2N Webinar
Want to find out more about 2N’s incredible range of products? Register now to join our, Head of Sales, Anna Maria Marzec-Smith and 2N’s own Distribution Manager, Matt Raban on Wednesday 28th April at 11 am to discover more about how 2N can help you to grow your business.

Claim your FREE place today!

Back by popular demand – The 2N Webinar!

Back by popular demand, register now to join our next 2N webinar! Exploring 2N’s industry leading IP door entry and access control solutions, this webinar is ideal for everyone looking to find out more about 2N. Whether you are new to 2N or are already a reseller, we can help direct you to your ideal 2N products to grow the solutions you offer.

Register now to join our, Head of Sales, Anna Maria Marzec-Smith and 2N’s own Distribution Manager, Matt Raban on Wednesday 28th April at 11 am to discover more about:

  • 2N’s leading IP door entry and access control range
  • How to remotely manage deployments via 2N’s Access Commander
  • ProVu’s 2N services including consultation, pre-commissioning, white-labelled installation and expert technical support
2N Access Commander

Find Out More & Register

Register now to discover how our specifically designed services can help you to create additional revenue through 2N.

2N back on Air!

Join 2N for the next instalment of 2N on Air event! Sign up today and learn more about how 2N solutions can fit with your projects.

Get inside knowledge about the latest and greatest on 2N products. This 2N on Air event looks to be a big one as 2N will be unveiling their patented access control technology as well as a brand new access control unit!
You won’t want to miss out…

What can you expect?

  • The launch of 2N’s patented access control technology
  • The all new office-focused access unit unveiling
  • Practical use cases and how you can profit with 2N
  • Advanced Administration tips to make your 2N experience even easier
  • Increase 2N sales for your business with access control sales tips

2N will be hosting this event live, giving you access to the 2N team to ask any questions directly to the experts. Best of all 2N on Air is FREE! Broadcasting live on 25th February from 2pm to 4pm GMT.

Explore the 2N range

Register Today!

Expanding your Solutions with 2N

Didn’t manage to catch our 2N webinar or want to go over anything you may have missed? We have you covered.

The Webinar hosted by our very own 2N specialist Gavin Sykes along side 2N’s Matt Raban covers the many features and units available to consumers. Such as the Solo, Verso and Force.

Also discussed is what ProVu can do to help you add 2N products to your portfolio. With many features like Consultation, Remote Support and white labelled installations, there are many reasons how ProVu can make 2N a valuable addition to your portfolio.



Solo

Verso

Force

Explore the 2N Range

Consultation

Our Trained experts are on hand to help you quote the correct equipment you need for your clients. Giving you a hassle free and time saving option to cut to exactly what you need for the project.

Pre-commissioning

Once devices have been chosen for the project, our team of 2N experts can configure the equipment to your chosen platform as well as conduct test calls to make sure that all products function as expected.

White-labelled installations

Carried out by a trusted and accredited 2N installers direct to site, saves you time as well as being a useful addition if you lack access to your own installation engineers. Giving you peace of mind that the equipment will be installed quickly and efficiently.

Remote Support & Troubleshooting

With multiple years of experience, our 2N experts can remotely access devices to get to the root of any issues you may face directly.

Get in touch with our expert sales teams on 01484 840048 or email contact@provu.co.uk to find out how build your 2N Portfolio today!

Open the Door to Innovation with our 2N Webinar

2N Webinar - Jan 2021

Open the door to innovation in our upcoming 2N webinar. Whether you’re looking to explore new horizons or are already a reseller of 2N’s industry leading IP door entry and access control solutions we’ll guide you through how you can expand your solutions with 2N.

Register now to join our Technical Sales Executive and resident 2N expert, Gavin Sykes on Thursday 28th January at 11 am to discover more about:

  • 2N’s leading IP door entry and access control range
  • How to remotely manage deployments via 2N’s Access Commander
  • ProVu’s 2N services including consultation, pre-commissioning, white-labelled installation and expert technical support
2N Access Commander

Find Out More & Register

Register now to discover how our specifically designed services can help you to create additional revenue through 2N.

2N IP Intercoms – Basic Configuration Guide

The aim of this blog post is to provide a guide on configuring the software side of the 2N IP intercom’s to be in a state where they can make and receive calls. It will also detail how to change the door release code and other switch related settings.

This blog post was created with a 2N IP intercom using firmware version ‘2.30.2.39.7’. Previous or future releases may vary slightly.

Prerequisite:

It is advisable to read and fully understand the installation manual for your intercom before proceeding with this guide. The installation manual can be found on the 2N wiki by selecting your model from the listed devices.

Step 1 – Obtaining the IP Address

By default 2N IP Intercom units obtain an IP address via DHCP. There are a few ways to obtain the IP address of 2N intercoms such as the DHCP table on the networks router, alternatively you can use the 2N network scanner, or by pressing certain calling buttons on the intercom just after bootup.

More information can be read about the network scanner, or button sequence on the following 2N FAQ page.

Step 2 – Accessing the web user interface

Once you have the IP address of the intercom open your web browser and type the IP address in to the top search bar. Once you press enter it should load the login page as shown in the image below.

The default username is ‘admin‘ and the password is ‘2n‘. If successful it will force you to change your password before proceeding.

Note: Some browsers work better than others, if you have issues with Chrome or Edge, try firefox. You may also see a certificate warning. This is expected behaviour and clicking advanced or proceed should take you to the login page above.

Step 3 – Checking & downloading the latest firmware version

Once you have changed the admin password of the intercom it is advisable to make sure the unit is on the latest firmware version. You can do this easily by going to the ‘Maintenance’ section of the intercom.

To get to the maintenance section of the intercom you can use the ‘Maintenance’ button from the dashboard page

Dashboard Icon

Alternatively click the ‘orange icon’ with 9 squares in it and choose ‘Maintenance’ from the list.

Sub-menu navigation

Once on the Maintenance page look for the ‘System‘ section shown in the image below. On this section it may already be reporting that there’s a new firmware version available next to ‘Firmware Status‘. If it doesn’t click the ‘Check Now‘ button.

If it reports a new firmware is available, read the ‘release notes’ carefully and if you are happy click proceed. The intercom will reboot during the upgrade. Once the upgrade is done this section should say the firmware is up to date.

Note: During the firmware upgrade do not remove the device from the network or interrupt the power to the intercom.

Step 4 – Configuring the SIP account & Call behaviour

Now the intercom is on the latest firmware version we can proceed to configure the SIP account on to the device. This is done via the ‘Services‘ section and from within here the ‘phone‘ page as shown in the image below.

Sub-menu navigation

On the phone page it automatically takes you to the tab to configure ‘SIP Account 1‘ but the same applies if you are adding two SIP accounts.

Hopefully you are familiar with applying SIP accounts to VoIP devices and the fields on this page already make sense. If they do, feel free to populate this page and get the SIP account Registered.

If you don’t have much experience and you have taken a hosted seat with an ITSP, and they have provided you with some account settings similar to the ones in the table below, you may not know where they need to go. The right column in the table shows where they would likely go on the 2N intercom.

Details from ITSPSuggested 2N IP Intercom Fields
SIP Number/Account: 203Phone Number (ID) field
SIP Password: PasswordPassword field
SIP Server: 192.168.2.131 Domain, Proxy address and Registrar field.
SIP Port: 5060Proxy port & Registrar port
SIP Auth: WCXfg453SAAuthentication ID

Note: The SIP Server can be an IP address, but most likely it’s the ITSP domain name.

The SIP Auth is not always provided. If you didn’t get one sent the SIP Auth is usually the same as the SIP Number/Account.


The images below show an example intercom being configured with a SIP account and the Registration status going to REGISTERED. If your Registration status goes to failed and you are sure the details are correct send an email to support@provu.co.uk and we’ll be able to help.


Now hopefully the SIP account is registered successfully with your ITSP or PBX. If it is we can continue with configuring the intercom’s call related settings.

You may want to configure the intercom to automatically answer incoming calls. This is useful for situations where someone maybe stood at the intercom and you want to talk to them without them having to press the calling button. Or this maybe beneficial if you was on a call with someone at the intercom and the call time limit was reached so the intercom disconnected the call.

This behaviour is achieved by changing ‘Call Answering Mode (SIP1)‘ to ‘Automatic‘. When set to ‘always busy‘ the intercom will always decline incoming calls.

Step 5 – Creating users for the Directory, a.k.a – Phonebook

The Directory is where we add users to the intercom and also configure unique/personal details for them such as an RFID keyfob or a Name and number which is what we are going to look at.

From the main dashboard click the icon below to get to the directory.

Dashboard Icon

Or alternatively from the sub-menu navigation go to the section shown in the image below.

Sub-menu Navigation

Once your on this page, to add a new user entry click the icon of a person as shown in the image below highlighted by the red box.

Once you click that button it will take you to a page asking for the Name, Email address, User phone numbers and user specific access settings. In this guide we’re just going to do the Name and Numbers. If this person has more than one number, add them in to the available number fields. If you want all three numbers to ring at the same time select the ‘group call to next number‘ and click ‘save‘ at the bottom of the page.

Example below:

Repeat the above step for the desired amount of users. Once you’ve added some more users you should end up with a list when you go to the directory page.

Step 6 – Configuring the dialling buttons

This is the step where we program the calling button with the users to call. The system doesn’t automatically add the users because it may not be desirable to call every user.

You can get to this section by pressing the Hardware icon on the dashboard.

Dashboard Icon

Or you can use the sub-menu navigation as shown in the image below:

Sub-menu Navigation

Once you are on the ‘Buttons’ page you will see that there are no users added to the main button. To add a user you need to click the ‘+‘ symbol next to the empty field.

Once you click the ‘+‘ symbol it should bring up a new page with a list of the users from the directory, find the users you want to call, select them and click the add button.
Example Image Below:

Once you’ve clicked add you should see the users appear against the main unit button. If you are happy with this click the ‘Save‘ button at the bottom of the page.

Now when the button on the intercom is pressed it should dial the programmed numbers via the SIP account configured in step 4.

A Handy tip, if the intercom isn’t nearby, to save yourself a walk you can click the ‘handset’ icon next to the assign user button to simulate a button press. (hopefully your near the phones to answer or hear them ringing).

Step 7 – Configuring the switch & activation code

The final step in this configuration guide is to edit the switch activation code and change some other settings that maybe relevant to your deployment. The default activation code is ’00*’ but it’s highly recommended to change this to something else.

To do this we need to get to the ‘Switches‘ page and we can do this straight from the ‘Button’ page by clicking ‘Switches‘ at the top. Once on this page we can change the switch code under ‘Activation Codes‘.

As the image shows above you can apply two switch codes to each switch but usually one is enough. In the image above I have changed the switch code to 4325. Notice that I didn’t defined the ‘*’ which is be required when entering the code via DTMF (During a phone call).

If desired you can set it so the intercom doesn’t require the ‘*’ to be entered for confirmation by clicking the ‘Advanced’ tab at the top of the page and enabling legacy switch code.

Legacy switch code is only applicable for switch code 1.

Depending on your installation you may also need to change the settings in the table below:

Switch Setting Description of Setting
Switch-on durationDefines how long the switch will remain active in monostable mode. i.e – How long will the lock be released.
Controlled OutputDefines which output is used for this switch when activated.

If you’ve connected a lock to the ‘relay‘ on the PCB, select this.

If you’ve connected the lock to the ‘output‘ on the PCB use this.
Output TypeThe type of lock being used will change which value needs to be applied.

Normal‘ is usually for a fail-secure lock,
Inverted‘ is usually for a fail-safe lock.
Security‘ is only applicable if the 2N security relay is being used.

To test your switch is working, you can click the ‘Test the switch‘ button on this page. If that works the setup is done. All you need to do now is make sure the intercom is working as expected.

Of course this is just a very basic guide covering the first steps on every intercom, if there are some additional requirements for the customer, or if your having issues with one of the stages above just send an email to: support@provu.co.uk

Also a very good place for 2N resources is the 2N Wiki and FAQ.