Browse Tag

Shipping

Add a Personal Touch to your Deliveries

Did you know you can add a personal touch to your customers’ orders even when they’re drop shipped directly from ProVu? Simply select the service you require and we’ll take care of the rest for you.

Branded Despatch Notes

We can ship items direct to your customers with your own branded despatch notes, this service is quick and simple to set up and best of all, it’s available for FREE!

Find out more

Marketing Inserts

Got a promotion or message you’d like to share with your customers? For just 30p per insert we can include a copy of your latest marketing flyers, stickers, or gifts in any of your parcels.

Tell me more

Device Printing

Why not personalise your hardware? We can arrange for items such as phones and routers to be printed with your logo, helping to strengthen your brand. Get in touch to find out more.

Contact Us

 
We’re here to help you and make your processes as easy as possible. If there is a service that you would like us to assist you with, please let us know and we will see how we may be able to help you.

2017 Christmas Opening & Shipping Times

With Christmas quickly approaching, we would like to share our shipping and opening times over the festive season.

Please note: The last date for shipping before Christmas will be Thursday 21st December. APC will not be operating between Christmas and New Year, orders placed to be collected by APC after the 21st December will not be delivered until 3rd January.

Standard Mainland UK Deliveries via DPD:

Order Date Delivery Date
27th – 28th December Next working day
29th December* 2nd January
2nd January Normal Service Resumes

Christmas Deliveries

*Saturday delivery can be arranged for 30th December upon request, however this service will incur an additional charge.

Delivery Cut Off Times:

Date Time
22nd December NO COLLECTION
27th – 29th December 14:30**
2nd January Normal Service Resumes

**Please note: We will be operating a ‘best endeavour’ service and collection times may differ.

ProVu Christmas Opening Times:

Dates Opening Times
22nd December OPEN: 09:00 – 13:00
23rd – 26th December CLOSED
27th – 29th December OPEN: 10:00 – 16:00
1st January CLOSED
2nd January Return to normal: 09:00 – 17:30

New Lower APC Shipping Prices!

ProVu customers can now enjoy a new lower shipping charge for APC mainland UK deliveries. Here’s a brief overview of how shipping rates are calculated and an introduction our new pricing, starting from just £4.95!

APC shipping prices are calculated on the size and weight of a consignment. They have two standard sized mailing bags which are referred to as ‘Mail Pack’ and ‘Courier Pack’ – if the despatched items can fit, and weigh under the bag limit they are shipped on this service for which we have some new discounted rates.

ProSys Standard
Mail pack: Small, up to 1 kg £4.95 £5.45
Courier pack: Medium, up to 5kg £6.45 £6.95
Box: (There can be multiple boxes per consignment) £8.95 £9.45
Additional kg: between 20kg and 100kg £0.30 £0.30
Additional kg: 100kg + £0.40 £0.40

As you can see in the above table, shipping charges are 50p lower for orders placed through our reseller portal, ProSys. Register for a free ProSys account today to start saving on APC’s next day services.

We have doubled our warehouse capacity!

We have recently completed building works on a new lift to help ease the process of bringing pallets into our warehouse. Our most recent development has opened up our cellar as usable warehouse space; more than doubling our capacity!

The new lift works on three levels – at loading level, up to our main warehouse level and down into the cellar. This work has allowed us to more than double the amount of usable warehouse space, giving us the ability to hold even more stock. Along with the new lift we’ve also built a new stairwell, the stairwell is now wider and less steep which will allow easier and safer access to the different floors.

The expansion into our cellar is a natural step for us as our sales are increasing year on year, the expansion will allow us to hold increased levels of stock and to meet the increasing demand from our resellers.

Christmas 2016 Shipping & Opening Times

Standard Mainland UK Deliveries via APC and/or DPD:

Order Date Delivery Date
23rd December* 28th December
28th / 29th December Next working Day
30th December* 3rd January
3rd January 4th January (Normal Service Resumes)

Christmas Deliveries

*Saturday delivery can be arranged for Christmas Eve and New Years Eve upon request, however this service will incur an additional charge.

Delivery Cut Off Times:

Service Date Time
APC 23rd December 12:00 PM
APC 28th – 30th December 2:30 PM
APC 3rd January 4:45 PM (Normal Service Resumes)
DPD 23rd December 12:00 PM
DPD 28th – 30th December 2:30 PM
DPD 3rd January 3:45 PM (Normal Service Resumes)

ProVu Christmas Opening Times:

Dates Opening Times
23rd December OPEN: 09:00 – 13:00
24th – 27th December CLOSED
28th – 30th December OPEN (Skeleton Staffing): 10:00 – 16:00
31st December – 2nd January CLOSED
3rd January Return to normal: 09:00 – 17:30

Christmas shipping and opening times 2015

Standard UK deliveries via APC:

Order Date Delivery Date
22nd December 23nd December
23rd December – 4th January 5th January *
5th January (Back to normal)     6th January


* If you place an order on the 23rd December it will be delivered on the 5th January, should you require the goods to be delivered on Christmas Eve, a £25 surcharge will apply. You will need to let us know if you would like this service.

Standard UK deliveries via DPD:

Order Date Delivery Date
22nd December 23nd December
23rd December 24th December
24th December – 4th January 5th January
5th January (Back to normal)     6th January

ProVu Christmas Opening times:

Dates Opening times
24th December OPEN 09:00 – 13:00
25th December – 28th December     CLOSED
29th – 31st December     OPEN (Skeleton staffing) 10:00 – 16:00    
1st – 3rd January CLOSED
4th January     Back to normal 09:00 – 17:30

Branded Shipping

Did you know that we offer a free branded shipping service? This service is quick and simple to set up and it enables you to maintain a personal approach with your customers. Here is an example of how your despatch notes could look.

We also understand that some of our resellers regularly ship products on behalf of their partners. We therefore offer you the ability to save multiple letterheads to your account. You can simply select the chosen letterhead for the specified order within ProSys.

However, we also know there are occasions when plain documents are better suited, this option will remain available.

How to set up your letterhead:
To set up your branded shipping simply send us your letterhead as a PDF document to contact@provu.co.uk and we will take care of the rest. Check out our template guide to make sure your letterhead will fit well on to the despatch note we print.

If you don’t have a letterhead, don’t worry, you can send us your company logo and address and we will create a basic template for you.

How to select your letterhead for your order:
On the order page select    to add a dropship address. At the bottom of the ‘deliver to box’ you can then select your branding option for this order. And it’s as simple as that.

If you have any questions about our branded shipping service please contact our sales team on 01484 840048.

Shipping options

Shipping Improvements

Today we have updated the order form in prosys for our trade customers. We now have some more flexible shipping options.

There are 2 main changes.

Automatic pricing for exotic destinations

Ireland, Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man and Isle of Wight.

The order form will now correctly price shipments to all of the above destinations on APC, DPD and Parcelforce.

If you have a larger consignment going to these destinations, then it is worth giving our sales office call to check if we can get a better quote.

DPD

We now offer DPD as an alternative shipping option.

We have used APC as our primary UK courier for many years. They offer a really good service and good systems integration.

But we had some customers who wanted an alternative option.

DPD offer:
– an SMS with a 1 hour delivery window
– Competitive prices to Ireland, Northern Ireland, Scotland and Isle of Man on a 2 day service.
– More detailed online tracking.

Things to note:
1) Cut off for DPD is 3pm. APC is 5pm.
2) DPD not so price competitive on larger shipments.

Christmas shipping and opening times 2014

This table shows our Christmas shipping times for our standard UK deliveries via APC:

Order Date Delivery Date
19th DECEMBER 22nd DECEMBER
22nd DECEMBER 23rd DECEMBER
23rd DECEMBER 5th JANUARY *
24th DECEMBER – 1st JANUARY 5th JANUARY
2nd JANUARY (Back to normal)     5th JANUARY

* If you place an order on the 23rd December it will be delivered on the 5th January, should you require the goods to be delivered on Christmas Eve, a £25 surcharge will apply. You will need to let us know if you would like this service.

ProVu Christmas Opening times:

Dates Opening times
24th DECEMBER OPEN 09:00 – 13:00
25th DECEMBER – 28th DECEMBER     CLOSED
29th – 31st DECEMBER     OPEN (Skeleton staffing) 10:00 – 16:00    
1st JANUARY CLOSED
2nd JANUARY     Back to normal 09:00 – 17:30

Upcoming bank holidays – despatches and deliveries

We hope everyone is looking forward to the upcoming bank holidays. Please note we will be closed on:

  • Good Friday 19th April
  • Easter Monday 21st April
  • Bank holiday Monday 5th May
  • Bank holiday Monday 26th May

Despatches and deliveries will not be made on these days. APC can deliver on Saturday mornings over the bank holiday weekends, this can be done on request prior to despatch and will be charged at the standard Saturday delivery surcharge see our Saturday delivery prices.

Royal Mail and other courier services estimated delivery times will also be affected.

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