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CounterPath

WFH Solutions Up & Running in no time

Following the Prime Minister’s broadcast yesterday evening we know there will be an unparalleled demand for work from home solutions. We take our role as a distributor very seriously and would like to reassure our partners that our warehouse is continuing to operate as normal.

To help maintain efficiency in the workplace, we have a number of solutions to enable your employees and customers to be up and running as soon as possible. Regardless of your order size, whether it’s for 15 or 100 items, we can split the order and ship to as many addresses as you may need.

CounterPath

For an instant solution, CounterPath can be sent ready to download and use automatically. With all user settings already provisioned, users can immediately access call, video and collaboration features on their mobiles, computers and laptops.

Explore CounterPath

Provisioned Hardware

Hardware such as IP desk phones and routers can be shipped direct to home workers’ addresses provisioned and ready to plug and play. These devices can then be remotely managed through our online portal, ProSys.

Find out more about Plug & Play

Additional Work from Home Essentials:

Headsets

Personal Speakers

4G Routers

Contact our specialists today

6 Essentials for Remote Working

With an estimated 20 million people in the UK set to be working from home, we are here to support you in ensuring these workers are set up as soon as possible. Together with the resilient cloud solutions now available, we can ensure comms efficiency is maintained across all businesses.

While everyone’s set up will differ, we’ve put together what we think are the most important product sets to keep in mind when assessing your customers’ needs.

PSU/PoE Injector/ Switch

Power Supplies

For those utilising a VoIP phone outside of the office, additional power supplies, PoE injectors or switches may be needed for devices to function, get in touch to discuss what is needed for your solution.

Softphones & Licenses

Softphones & Licenses

Both CounterPath and 3CX offer apps and remote working functionalities as part of their offering. For easy collaboration and conferencing, these licenses can be a fast resolution for those who don’t already have cloud/hosted services in place.

Headsets

Headsets

Whether being used with a desk phone or computer/laptop, headsets help to ensure call quality is of optimum clarity. Available with a range of connectivity, we have USB, Bluetooth and long range DECT headsets readily available.

Personal Speakers

Personal Speaker Phones

Products such as the Konftel Ego, Yealink CP900 and Sennheiser | EPOS Speakerphones are excellent personal devices. Simply connect to a compatible desk phone, computer or mobile device to join a conference call with optimal audio and voice quality.

Desk Phones

Desk Phones

Many users are accustomed to using a desk phone, maintaining the same set up at home can be a great way to create some level of normality to workers who are new to home working.

We have the ability to provision the majority of the desk phones we supply, these devices can then be remotely managed from your desk.

WiFi & Cordless phones

WiFi & DECT Phones

For those who don’t have the ability to connect a phone via a network cable, we also have a range of WiFi and DECT handsets available. Users have the option to select either cordless or desktop models to suit their preferred method of working.

With many items now in stock and available for fast delivery, simply contact our team today to discuss your home working requirements.

Contact our specialists today!

Bria Stretto – Generating Support Logs for an Apple Device

If you have contacted our support team regarding an issue with CounterPath’s Bria Stretto application we may require some logs from your application that you will need to generate.

This blog post should act as a rough guide on how to obtain the log as it may vary slightly depending on the application version and also the make and model of your device.

Step 1 – Open the Bria Stretto application and replicate the fault

Step 2 – Once the fault has been replicated press the ‘Cog’ icon. (Highlighted in the image below)

Step 3 – Once the new page loads, select ‘Advanced Settings’ (Highlighted in the image below)

Step 4 – Once the next page loads, scroll down until you reach ‘Application Logging’ and press ‘Send Log’. Don’t press ‘Call Statistics’. (Highlighted in the image below)

Step 5 – Once you press ‘Send Log’ it will display the image below. Once you are on this page press ‘Yes’ to generate the log

Step 6 – After the log has been generated and sent to CounterPath’s server it will display something similar to the image below with a ‘Log Reference’. (It is Important to make a note of this reference)

Step 7 – Contact us with the log reference and the user account this log belongs to so we can find it on the CounterPath Portal.

Important: You need to contact us once the log has been generated as they don’t stay on the portal for long.

Bria Stretto – Generating Support Logs for an Android Device

If you have contacted our support team regarding an issue with CounterPath’s Bria Stretto application we may require some logs from your application that you will need to generate.

This blog post should act as a rough guide on how to obtain them because it may vary slightly depending on the application version and also the make and model of your device.

Obtaining the logs from an Android device

Step 1 – Open the Bria Stretto application and replicate the fault

Step 2 – Once the fault has been replicated press the ‘Cog’ icon. (Highlighted in the image below)

Step 3 –  Once the new page loads, select ‘Advanced Settings’ (Highlighted in the image below)

Step 4 – Once the next page loads, scroll down until you reach ‘Application Logging’ and press ‘Send Log’. (Highlighted in the image below)

Step 5 – Once you press ‘Send Log’ it will display the image below. Once you are on this page press ‘Yes’ to generate the log

Step 6 – After the log has been generated and sent to CounterPath’s server it will display something similar to the image below with a ‘Log Reference’. (It is Important to make a note of this reference)

Step 7 – Contact us with the log reference and the user account this log belongs to so we can find it on the CounterPath Portal.

Important: You need to contact us once the log has been generated as they don’t stay on the portal for long.

 

USB headsets ideal for use with CounterPath’s Bria Stretto licences

usb-headsets-for-counterpath

We have a number of wired and wireless USB headset solutions from Plantronics, Jabra, Sehnheiser and Eartec. These offer great cross-selling opportunities alongside your sales of ConterPath’s Bria Stretto Desk and User licences.

We have a great mix of headsets to suit any budget. From basic models all the way up to premium solutions offering maximum durability, comfort and noise-cancelling technology.

Take a look at our headset selector chart, designed to help you to choose the ideal headset for your customers based on their requirements and personal preferences. If there is a headset which you would like us to supply but we do not list, please let us know and we will explore the possibility of adding this to our portfolio.

CounterPath Bria Stretto User Licence

counterpath_bria_stretto_user_banner

You may wonder what the options are if you have a customer that would like to use Bria Stretto on more than one device type. You may think that you will need to purchase a desktop licence and a mobile licence in order to use it on both devices. However, instead of purchasing each licence type required separately, we now distribute a user licence which allows users to login on up to four devices of any mix including mobile, desktop and tablet. This means that a user can log in and use the same extension on all four different devices providing the PBX supports multiple SIP registrations.

We have also recently introduced a new User pay as you go licence type. This licence is exactly the same as the User licence above, but it comes with a more flexible monthly payment option; you simply pay a fixed monthly cost without the need to renew or pay a separate charge for support.

When you order a Bria Stretto licence from us, there are two parts involved for ordering the licence required. There is the licence itself that you will need to purchase, followed by a compulsory support charge. The licence itself is a one-off cost, but the support is a recurring charge that must be paid annually. Please see the list of part codes for each licence type in the below table.

Bria Stretto Licence Type

Part Codes Required

Desktop (Windows/Mac)

Bria-Desk

Bria-Desk-Sppt

Mobile (Android/iPhone)

Bria-Mob

Bria-Mob-Sppt

Tablet (Android Tablet/iPad

Bria-Tab

Bria-Tab-Sppt

User (4 Devices, Any Mix)

Bria-User

Bria-User-Sppt

User PAYG (4 Devices, Any Mix – UK Customers Only)

Bria-User-PAYG

Please note that failure to pay the mandatory support charge will result in termination of the service and you will no longer be able to manage/use your licences. Please ensure that you order the correct licence type as the licence types cannot be changed once added to the portal.

Webinar: The Benefits of CounterPath Bria Stretto

counterpath-webinar-rerun-email-banner
Following the recent success of our CounterPath Bria Stretto Webinar series, we invite you to join us on 20th September at 11:00 AM (GMT + 1) when we will be re-capping on the series highlights. Offering you the opportunity to develop your knowledge on this great product, our webinar topics will include:

  • Introduction to the CounterPath Bria Stretto Platform
  • What are the differences between Bria Retail and the Bria Stretto Clients
  • How the Stretto platform can benefit ITSPs and IT Administrators
  • What licence types are available from ProVu
  • Stretto add-on modules
  • CounterPath Branding
  • Summary and Questions

Register to attend the webinar

Designed to provide an overview of our CounterPath Licences, this webinar is suitable for everyone. We expect the webinar to last approximately 45 minutes.

CounterPath Bria Licences – What’s the Difference?

With a growing demand for Unified Communications, CounterPath softphone licences are an increasingly popular choice for flexible, mobile working. However with a variety of licenses available, differentiating between them can sometimes be an overwhelming tedious task.

CounterPath currently have two licence options; Bria 4 and Bria Stretto. Put simply, CounterPath’s Bria Stretto client is a provisionable version of the standard Bria 4 client. In an attempt to simplify the differences between these licences, we have created a new marketing document, please see below:

CounterPath Marketing Doc-32

If you have any questions about the information included or would like to speak to a member of the ProVu team about CounterPath Bria Stretto, you can call us on: 01484 840048 or email: contact@provu.co.uk

Webinar: The Benefits of CounterPath Bria Stretto

Are you interested in learning more about the CounterPath Bria Stretto range of softphone licenses? Join us on Wednesday 27th July at 11:00 AM (GMT+1) when we will be hosting our Benefits of CounterPath Bria Stretto Webinar. The webinar has been designed to be suitable for all; you do not require any prior understanding of the range.

Webinar Agenda includes:

CounterPath Bria Stretto Range

  • Introduction to the Bria Stretto Platform
  • The Benefits of Bria Stretto
  • What license types are available from ProVu
  • Bria user pay as you go plan
  • CounterPath Bria Stretto branding

Joining us for the webinar will be Dave Watkin and Matt Rogers from CounterPath. We expect the webinar to last approximately 45 minutes, to join us simply register your details below.

Register to attend the webinar

Introduction to CounterPath Bria Stretto Webinar: 21st June


Are you still manually configuring softphone clients on customer computers, tablets or mobile devices? Do you have to log in to each of your customers’ computers every time there is a problem with their softphone client or you want to make a change to a setting? If so, we have the perfect solution for you; CounterPath Bria Stretto is a provisioniable, cloud managed softphone which allows you to manage all of your Bria Stretto softphone clients from a secure centralised server.

Join us on Tuesday 21st June at 11:00 AM for our Introduction to Bria Stretto Webinar to find out more.

Register to attend the webinar

Webinar Topics Include:

  • What is CounterPath’s Cloud Hosted Stretto platform and how does it work
  • What is the difference between Bria 4 and Bria Stretto softphone client
  • How the Stretto platform can benefit ITSPs and IT Administrators
  • What license types are available from ProVu
  • Stretto add-on modules
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