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3CX

See What 3CX V16 Has In Store


Having launched last month, 3CX’s new V16 offers a host of new features and benefits, some of which we think add great value.

So, What’s New?

Innovative Call Centre Features

3CX has completely revamped its call centre module by introducing the following features:

  • Skill-based routing distributes calls based on the individual agent skill
  • With CRM integration, V16 can retrieve customer details and journal calls from popular CRM systems and databases
  • Improved call recording management which enables:
  • Advanced search
  • Call transcription
  • Archive call recording to FTP or Google Drive
Live Chat & Talk and Team Communications

3CX Live Chat & Talk comes as a WordPress plugin for easy installation or can be added to any website via script and enables website visitors to either ‘click to chat’ or ‘click to talk to an agent’ directly from their computer.

With seamless Office 365 integration, contacts and their status are synced in real time, enabling easy team communications from a 3CX extension.
Simplified Management

V16 makes the admin’s role easier with:

  • Multi instance manager, enabling you to manage all of your 3CX deployments from the reseller portal.
  • Enhanced security features including console restriction.
  • Remove the need for downloads and access 3CX from your web browser.

View full list of 3CX features and compare by licence type

3CX Part Code/Ordering Guide

There are lots of different 3CX licences available and you’ll need to make sure you order the right system for your customer depending on whether they would like a subscription or perpetual licence, the number of users they have and what features they require.

The list of licence part codes looks long but really they are quite simple. We’ve put this quick reference guide together to help you to quickly pick out the correct part code for your install.

Annual Subscription Licences

Users STD PRO ENT New licence part code Annual renewal part code
4 Yes Free 3CXPSSPLA12M4R
8 Yes Free 3CXPSSPLA12M8R
16 Yes 3CXPSSPLA12M16 3CXPSSPLA12M16R
24 Yes 3CXPSSPLA12M24 3CXPSSPLA12M24R
32 Yes 3CXPSSPLA12M32 3CXPSSPLA12M32R
48 Yes 3CXPSSPLA12M48 3CXPSSPLA12M48R
64 Yes 3CXPSSPLA12M64 3CXPSSPLA12M64R
96 Yes 3CXPSSPLA12M96 3CXPSSPLA12M96R
128 Yes 3CXPSSPLA12M128 3CXPSSPLA12M128R
192 Yes 3CXPSSPLA12M192 3CXPSSPLA12M192R
256 Yes 3CXPSSPLA12M256 3CXPSSPLA12M256R
512 Yes 3CXPSSPLA12M512 3CXPSSPLA12M512R
1024 Yes 3CXPSSPLA12M1K 3CXPSSPLA12M1KR
4 Yes 3CXPSPROFSPLA12M4 3CXPSPROFSPLA12M4R
8 Yes 3CXPSPROFSPLA12M8 3CXPSPROFSPLA12M8R
16 Yes 3CXPSPROFSPLA12M16 3CXPSPROFSPLA12M16R
24 Yes 3CXPSPROFSPLA12M24 3CXPSPROFSPLA12M24R
32 Yes 3CXPSPROFSPLA12M32 3CXPSPROFSPLA12M32R
48 Yes 3CXPSPROFSPLA12M48 3CXPSPROFSPLA12M48R
64 Yes 3CXPSPROFSPLA12M64 3CXPSPROFSPLA12M64R
96 Yes 3CXPSPROFSPLA12M96 3CXPSPROFSPLA12M96R
128 Yes 3CXPSPROFSPLA12M128 3CXPSPROFSPLA12M128R
192 Yes 3CXPSPROFSPLA12M192 3CXPSPROFSPLA12M192R
256 Yes 3CXPSPROFSPLA12M256 3CXPSPROFSPLA12M256R
512 Yes 3CXPSPROFSPLA12M512 3CXPSPROFSPLA12M512R
1024 Yes 3CXPSPROFSPLA12M1K 3CXPSPROFSPLA12M1KR
4 Yes 3CXPSPROFENTSPLA12M4 3CXPSPROFENTSPLA12M4R
8 Yes 3CXPSPROFENTSPLA12M8 3CXPSPROFENTSPLA12M8R
16 Yes 3CXPSPROFENTSPLA12M16 3CXPSPROFENTSPLA12M16R
24 Yes 3CXPSPROFENTSPLA12M24 3CXPSPROFENTSPLA12M24R
32 Yes 3CXPSPROFENTSPLA12M32 3CXPSPROFENTSPLA12M32R
48 Yes 3CXPSPROFENTSPLA12M48 3CXPSPROFENTSPLA12M48R
64 Yes 3CXPSPROFENTSPLA12M64 3CXPSPROFENTSPLA12M64R
96 Yes 3CXPSPROFENTSPLA12M96 3CXPSPROFENTSPLA12M96R
128 Yes 3CXPSPROFENTSPLA12M128 3CXPSPROFENTSPLA12M128R
192 Yes 3CXPSPROFENTSPLA12M192 3CXPSPROFENTSPLA12M192R
256 Yes 3CXPSPROFENTSPLA12M256 3CXPSPROFENTSPLA12M256R
512 Yes 3CXPSPROFENTSPLA12M512 3CXPSPROFENTSPLA12M512R
1024 Yes 3CXPSPROFENTSPLA12M1K 3CXPSPROFENTSPLA12M1KR

Perpetual Licences

Users STD PRO ENT New licence part code Maintenance renewal part code
4 Yes – Not available – 3CXPSM-PS4
8 Yes – Not available – 3CXPSM-PS8
16 Yes 3CXPS16 3CXPSM-PS16
32 Yes 3CXPS32 3CXPSM-PS32
64 Yes 3CXPS64 3CXPSM-PS64
128 Yes 3CXPS128 3CXPSM-PS128
256 Yes 3CXPS256 3CXPSM-PS256
512 Yes 3CXPS512 3CXPSM-PS512
1024 Yes 3CXPS1K 3CXPSM-PS1K
4 Yes – Not available – 3CXPSM-PSPROF4
8 Yes – Not available – 3CXPSM-PSPROF8
16 Yes 3CXPSPROF16 3CXPSM-PSPROF16
32 Yes 3CXPSPROF32 3CXPSM-PSPROF32
64 Yes 3CXPSPROF64 3CXPSM-PSPROF64
128 Yes 3CXPSPROF128 3CXPSM-PSPROF128
256 Yes 3CXPSPROF256 3CXPSM-PSPROF256
512 Yes 3CXPSPROF512 3CXPSM-PSPROF512
1024 Yes 3CXPSPROF1K 3CXPSM-PSPROF1K
4 Yes – Not available – 3CXPSM-PSPROFENT4
8 Yes – Not available – 3CXPSM-PSPROFENT8
16 Yes 3CXPSPROFENT16 3CXPSM-PSPROFENT16
32 Yes 3CXPSPROFENT32 3CXPSM-PSPROFENT32
64 Yes 3CXPSPROFENT64 3CXPSM-PSPROFENT64
128 Yes 3CXPSPROFENT128 3CXPSM-PSPROFENT128
256 Yes 3CXPSPROFENT256 3CXPSM-PSPROFENT256
512 Yes 3CXPSPROFENT512 3CXPSM-PSPROFENT512
1024 Yes 3CXPSPROFENT1K 3CXPSM-PSPROFENT1K

What’s New? 3CX V16 & Pricing

With less than a week to go until the launch of 3CX’s V16, 3CX are inviting partners to join their Live Launch Session at 15:00 on Wednesday 27th March, simply head over to their YouTube Channel on Wednesday to find out more about the much anticipated version update.

New Pricing

As part of their revamp, 3CX implemented a new pricing structure last week. The new pricing saw reductions of up to 40%, making many licences become more competitively priced. Please note, however, the pricing of some perpetual licences has now increased.

4 & 8 Seat Licences

Licences for anything below 16 sc are now only available as annual licences. Customers who currently have 4 and 8 sc licences on a perpetual basis can continue to renew their maintenance or upgrade to 16 sc.

Automatic Updates

In order to maintain the same license features on V16 commercial standard keys will be upgraded to professional. If you do not wish to upgrade to V16 or to be upgraded to a professional licence, please disable automatic updates on the PBX now.

If you would like to speak to a member of our team about 3CX and how these changes may affect you, please call 01484 840048 or email contact@provu.co.uk.

What’s New? 3CX Standard & Free Licences

As you may be aware, 3CX are changing their free and standard licences as of 1st April 2019. In order to help you prepare for these changes, we will be putting together a series of blogs which will break down the changes for you.

Changes to Standard Licences:

As part of the revamp, some features are being removed from Standard licences, these include:

  • Call recording
  • Call reporting
  • Queues
  • Office 365 Integration
  • Bridges

These features will remain available on Pro and Enterprise level licences. If you are already on a paid version of the Standard licence and still have valid maintenance you do not need to do anything, your licences will be upgraded to Pro free of charge for the remainder of the licence contract. Following the licence duration, you will need to renew your licence via Pro maintenance to maintain these features.

Changes to Free Version

All free licences downloaded from 3CX’s website after 1st April 2019 will be a V16 Pro annual licence. This licence will be valid for 40 days from the initial activation date. Following this, the licence key will then revert to a standard licence unless it is upgraded.

ProVu can also now help you source a proof of concept key for any licence for 30 days. Simply contact our sales team to discuss your projects and organise a free trial key.

New Licence Sizes

There are a number of new licence sizes coming to annual licences (only), giving you even more options to cater for customers whose requirements fall somewhere in between, these include:

  • 24 SC
  • 48 SC
  • 96 SC
  • 192 SC

To discuss any of the above information with a member of our team please call 01484 840048 or email contact@provu.co.uk.

We’ve Added a New Date to our 3CX Basic Training Courses

We’ve added an additional date to our 3CX basic training course in April. Following a successful kick start to 2019 with our January basic training course, our 4th April course is now full, but worry not, we have added an extra date on the 3rd April 2019. Register now to reserve your free space!

Both of our April courses will be supported by Snom who will be present at the course to answer any questions you may have about getting up and running with Snom and 3CX. Attendees will also receive a free Snom D712* handset, enabling you to test out 3CX’s functionalities for yourself.

*Please note, free phones are limited to one per company.

When & Where?

ProVu Offices,
Savile Mill,
Savile Street,
Huddersfield,
HD3 4PG

Wednesday 3rd April, 10:00 – 16:00

Places will be allocated free of charge on a first come, first served basis. Please note, these courses have a limited capacity – if you would like to arrange a course for 6 or more people please contact us.

Renew Your 3CX Licences with ProVu

Notification of New 3CX Ordering Procedure

3CX recently made some changes to their partner program and ordering procedure to offer partners more options. These changes have now been implemented, meaning you can start to enjoy the benefits right away!

Licence Maintenance Renewals

You can now renew your perpetual and annual 3CX licences through ProVu making it even easier for you to streamline your order processing and gain access to our excellent pre and post-sales support.

As with all 3CX licences, renewals can be purchased with a ProVu credit account, giving you more flexibility.

Spread the cost of your renewals

Partner Levels

Traditionally based on quarterly reviews of your annual revenue, partner levels are now assessed every 6 months making it easier for you to forecast your margin and retain your partner status for a longer period of time.

If you would like to discuss any of the above information with a member of our team or would like to learn more about spreading the cost of your renewals with a ProVu credit account, please call 01484 840048 or email contact@provu.co.uk.

3CX Basic Training Courses – 2019

With the New Year quickly approaching, now is the time to start to think about the new year that lies ahead. With that in mind, we have scheduled two 3CX Basic Training Courses for 2019. Whether you’re an experienced 3CX partner looking to refresh your knowledge or are looking to add 3CX to your portfolio, our courses are open to all resellers.

Taking place at our offices in Huddersfield, West Yorkshire, our 3CX accredited trainer and Technical Support Manager, Andy Devine will be covering everything you need to know to sit the basic certification exam.

Simply select your preferred date and register today to reserve your free space!

When & Where?

ProVu Offices,
Savile Mill,
Savile Street,
Huddersfield,
HD3 4PG

Thursday 24th January, 10:00 – 15:00

Thursday 4th April, 10:00 – 15:00

Places will be allocated free of charge on a first come, first served basis. Please note, these courses have a limited capacity – if you would like to arrange a course for 6 or more people please contact us.

Top reasons to partner with 3CX & ProVu

3CX has become a popular choice among many of our resellers, but what is it that makes ProVu the optimum partner for these award-winning IP PBX software licences?

One Stop Shop
With a wide variety of compatible devices, we can supply you with all of your hardware requirements. Whether you’re looking for a 3CX accredited desk phone or headset, we can help you to offer the complete 3CX solution and ship direct to your end user customer with your own branding the very next day.
Credit Facilities
For a more flexible payment option, we offer our resellers the opportunity to apply for a credit account. Application couldn’t be easier, simply complete our online form to get started – approval is normally confirmed within 3 working days. Find out more
Free Training
We are accredited 3CX trainers and host regular training courses at our offices in Huddersfield. These free courses are accessible to all, regardless of your 3CX level and help you to gain better discounts on your licences.
Pre & Post Sales Support
Our expert team of 3CX certified engineers are on hand to offer you pre and post sales support, helping to ensure you are able to access the correct information and advice when you need it. We can even offer a remote configuration service to help ensure your installation goes as smoothly as possible.
Fast Turnaround
We know you want your licences when you order them, not days later. Thanks to our integration with 3CX’s system and our online portal, ProSys, we make ordering licences a simple, fast process.

And it doesn’t stop there, we’re constantly on the lookout to improve our product offering and are currently exploring new products such as call recording software to enhance your 3CX offering… watch this space for more information coming soon!

Become a ProVu – 3CX Partner

3CX Intermediate Courses – October 2018

We will be running two 3CX Intermediate Training Courses next month. Suitable for those looking to advance to the next level with 3CX, our intermediate training is open to all 3CX partners.

Designed to equip you with the knowledge to take the intermediate certification exam, our Technical Support Manager and accredited 3CX trainer, Andy Devine will cover everything you need to sit the intermediate certification exam.

Simply select your preferred session and register today to reserve your free space and receive a free Snom D712 phone!

When & Where?

ProVu Offices,
Savile Mill,
Savile Street,
Huddersfield,
HD3 4PG

Tuesday 2nd October, 09:00 – 17:00

Wednesday 3rd October, 09:00 – 17:00

Please note, these courses have limited capacity. Places will be allocated free of charge on a first come, first served basis.

3CX Basic Training Courses – June 2018

We will be running two 3CX Basic Training Courses later this month. Available to all ProVu resellers, the courses will take place at our offices in Huddersfield, West Yorkshire and are aimed at equipping you with the knowledge to sit and pass the Basic Certification exam.

Simply select your preferred session and register today to reserve your free space!

When & Where?

ProVu Offices,
Savile Mill,
Savile Street,
Huddersfield,
HD3 4PG

Tuesday 26th June, 10:00 – 14:00

Wednesday 27th June, 12:00 – 16:00

Places will be allocated free of charge on a first come, first served basis. Please note, these courses have a limited capacity – if you would like to arrange a course for 4 or more people please contact us.