Browse Tag

ProSys

Stock Shortages? We’ve Got Your Back

Don’t Suffer in silence! While the ongoing global components shortage continues to impact the availability of certain stock lines, our expert team is on hand to help recommend the best alternatives for a fast turnaround.

We have been working closely with our Vendor partners to minimise disruption as best we can and continue bringing you the very best products. While we continue to hold good stock levels for many products, our team are on hand to help you source the best alternatives available should stock levels be low. Who knows you may find a product that works better for you than what you originally asked for! Our team has an extensive knowledge of all of our products and can direct you to alternative options, some of which you may never have thought about before.

Here to Help You


Online Training Access comprehensive online training from our award winning technical support team on leading brands such as 3CX, Sangoma, 2N, Snom and Gigaset.	Pre & Post Sales support Speak to our knowledgeable sales team for both pre and post sales support and make sure you are getting the very best products for your customers.	ProSys Sign up and join ProSys, our online portal where you can keep track of all your orders, check stock availability and pricing, as well as set up device provisioning.

Whatever your requirements, we’ve got your back.

To speak with a member of our Sales Team please call 01484 840048 or email contact@provu.co.uk.

ProSys Top 5 Features

By Jake Womack
/
May 11, 2021
/
Product Information

Our top 5 features for using ProSys

ProSys offers some features you may not be aware of or maybe you just need a reminder that it can do more than you think! Here are some of our favourite features on how to better use ProSys.

One Stop Shop

Benefit from ProSys’ one stop shop. Get access to 1000s of products from the leading manufacturers of VoIP hardware as well as all the necessary essentials for your installations. ProSys gives you the ability to drop ship orders white-labelled with your branding direct to your customers’ sites

Access real-time product information

Save your web team time by automatically populating product information including descriptions, EAN and real-time stock levels. Plus you can access a feature-rich product image library complete with data sheets and installation manuals.

Custom provisioning templates

Our support team will work with you to create your customised provisioning templates with all the standard provisioning settings you require for your customers hardware. If you have multiple templates, you are able to select the required file when processing your orders along with any device specific configuration.

Remote device management

Update the configuration settings of devices already deployed via ProSys management. Saving you time and money without having to send a technician to site or do confusing customer walk-throughs.

Updated Accounts Information

Link your accounts team directly into ProSys. Giving them access to key account information such as current statements and outstanding invoices. Even credit information including limits, terms as well as balance. This information is also available as an API, to save your team time by feeding the information directly to your accounting software.

What’s more, you are able to request as many ProSys logins you require for your staff. We have a number of access permissions if you require restriction to certain information and features.

Get started with ProSys today and enjoy the benefits!

Want more info, get in touch

ProSys: A History of…

By Jake Womack
/
May 04, 2021
/
Product Information

Brief History of the award winning Prosys

ProSys is our award-winning ordering and provisioning system designed and built by our very own in-house development team. Launched in 2006, our ProSys reseller portal sought to make a user friendly, simple web interface system for ordering , provisioning and post-deployment management of Customer-premise equipment (CPE).

The Future?

There have been many updates with our ProSys portal and we are always updating and refining this useful tool to bring you the very best.

If you have any ideas on how to improve ProSys or any ideas that will make the platform more helpful to your needs, please feel free to get in touch. Our technical team are always open to new ideas.

If you would like more information or would like to try ProSys Phone Management out for yourself please contact us on 01484 840048 or email contact@provu.co.uk

The 4 Tools of ProSys

ProSys is made up of 4 distinct tools which have been refined to make the delivery of Customer-premises equipment (CPE) simple; saving you time and money.

Ordering, Provisioning, Management and Integration are the four tools that make up ProSys. With flexibility in mind, ProSys allows you to pick and choose which features your business needs. With no start up or commitment costs, ProSys offers you the choice of which tools are right for you.

Growing year on year and strength to strength, ProSys has seen more businesses integrating it as a key component of their ordering process. Don’t just take our word for it though, take a look at how ProSys users did in 2020.

The 4 Tools

Ordering

Product ordering and selection is effortless with a simple search feature, allowing you to quickly find the products you need and see real-time pricing & availability for each product. ProSys is also able to automatically calculate the appropriate carriage to your chosen address as you build your order.

Even better, ProSys gives you the option to directly drop-ship your orders straight to your customers’ site along with your personalised branded despatch note, where you can include your own company logo and contact details. This means you don’t need a warehouse to house products making life a little bit easier for your business.

Through ProSys Ordering you have access to multiple delivery options from DPD, APC and more, including priority timed service options. Allowing ProSys to offer you a service for every eventuality.

Provisioning

Developed in house the ProSys provisioning platform is an award winning system that works across leading SIP hosted telephony platforms as well as leading brands of IP phones and routers. Allowing you to automatically provision your ordered devices with custom settings and ship them directly to customers. This zero-touch service allows out-of-the-box connectivity, simply power up and connect to the internet, with no manual set-up. ProSys adopts secure client certification methods of provisioning, ensuring the highest level of security for your provisioned devices.

Our support team will work with you to create your customised provisioning templates with all the standard provisioning settings you require for your customers hardware.

For our resellers who already have access to a 3rd Party provisioning platform we are able to simply provision the provisioning server URL on to your devices, so that when they are plugged in for the first time, they are redirected to get all the settings required.

By eliminating the need for manual set ups, ProSys saves you unnecessary set up costs, as well as reducing customer support times. With next day delivery as standard, you and your customers can enjoy the very best, hassle-free experience.

Management

Once devices have been provisioned with ProSys you are able to manage their settings remotely via the management tool. Giving your support staff the ability to view and manage your entire deployment of phones and routers as well as access information such as:

View and monitor all deployed phones & routers
Search for phones by MAC address or phone number
Edit settings eg. change SIP username and passwords
Manage phone & router firmware upgrades in a controlled manner
Keep logs of phone & router status and errors
Maintain log of firmware updates

ProSys also allows you to adopt phones that have been purchased elsewhere. With simple and easy adoption process, we are able to add your existing devices on to the provisioning platform, allowing you to see and manage all your deployed devices in one place.

Integration

With ProSys APIs and integration tools you are able to get information including; real-time pricing, stock availability, images and data sheets for all of the products we supply and display them on your own website or customer portal.

Using our ordering API, the orders your customers and staff place via your website can be fed directly into ProSys, saving you valuable time and reduces the chance of errors.

You will require a programmer to set up the API integration, however we will be on hand to answer any questions and to help with the testing processes.

Get started with ProSys and the 4 tools today and enjoy the benefits!

You are able to request as many ProSys logins you require for your staff and also able to set access permission to those account. Allowing you to restrict accounts to certain information and features. Get started with ProSys today!

Want more info, get in touch

Prepare for Winter with ProVu

By Kate Millard
/
Nov 03, 2020
/
Product Information

Winter often comes with its own challenges but 2020 could bring one of our most challenging winters yet. Ensuring business continuity in the face of potential adverse weather conditions can be tricky. Combine that with a global pandemic, a national lockdown, local restrictions and self-isolation and it’s easy to see that having the right work from home solution couldn’t be more important.

Prepare for Winter with ProVu

	PSU/PoE Injector/Switch	For those utilising a VoIP phone outside of the office, additional power supplies, PoE injectors or switches may be needed for devices to function. Many homes aren’t often set up for the wired connection of multiple devices. Switches can provide an ideal solution for connecting numerous items to the internet.
	Softphones & Licenses	Access calls and messaging on any device. Whether your customers enjoy making and taking calls via their mobile, computer or on a deskphone, softphones offer you a flexible communications solution which can be remotely managed. With options available from CounterPath and 3CX, we can provide the right solution for your needs.
	Headsets	If you don’t have one, you need one! Not only do they help to mask your peculiar taste in music, they’re also key to maintaining a professional experience with built-in noise cancelling. We supply headsets to suit all budgets and requirements get in touch to find out more.
	USB Cameras	Both Yealink and Fanvil offer compact USB cameras. The UVC30-Desktop and CM60 devices are ideal for connecting desktop computers and laptops, perfect for keeping connected virtually.
	Desk Phones	Many users are accustomed to using a desk phone, maintaining the same set up at home can be a great way to create some level of normality to workers who are new to home working.
	WiFi & Cordless phones	Fed up of having a network cable running across multiple rooms? WiFi & DECT phones offer an ideal solution for those looking to save the trip.
	Personal Speakers	A mini conference phone, just for you. Personal speakerphones provide a great level of audio and call quality, helping to maintain a professional approach, regardless of location.
	Provisioned Hardware	Save yourself the hassle. We can ship over 200 devices from across 11 different brands pre-provisioned, ready to work out-of-the-box. Simply add your preferred configuration settings to your order on ProSys and we’ll take care of the rest. What’s more, you can then remotely manage your provisioned hardware on ProSys enabling you to carry out firmware upgrades and device settings from the comfort of your kitchen table.

Contact our Specialists

With many items now in stock and available to be shipped direct to site the very next day, we’re here to support you this winter. For assistance with putting together your solution or to discuss any additional hardware you may require with a member of our team simply call 01484 840048 or email contact@provu.co.uk.

Automate your invoice data inputting processes

By Kate Stolworthy
/
Oct 20, 2020
/
Technical Hints

Did you know we have an invoice data API which gives a data feed of all recent invoices and credit notes.

The API returns a JSON document, which can then be fed directly to your accounting software to automate inputting of ProVu invoices and credit notes.

This is just one of our many APIs that our resellers have access to – check out more information about the other ProVu APIs available for you to use.

Power Supply data in ProVu’s API

By Kate Stolworthy
/
Jul 28, 2020
/
Company News

The majority of SIP phones we supply are PoE, therefore many manufacturers have made the decision not to include a power supply as standard. Over the last few months we have seen an extraordinary demand for power supplies in response to the dramatic increase in remote working, power supplies can be a vital component in ensuring the best WFH set up.

We’ve recently extended our product information and ordering APIs to make it easier for our resellers to access information about UK power supplies for the phones we supply. This information is ready for you to use, making ordering even simpler.

How does it work?

For phones that don’t include a power supply as standard, we give you the part code of the required UK power supply in our product information API. You can then simply pass a setting with your API order request to auto include the associated UK PSU. You can request this either on a line-by-line basis or for the entire order.

The Benefits…

The advantage of using our data is if the power supply changes or new phones are listed, the data will be maintained by us and therefore there will be no need to update your data or code – giving you one less thing to worry about!

Information on accessing this data and ordering power supplies can be found in our API documentation. This can be found on ProSys. If you do not have a ProSys account or have forgotten your password, please complete our ProSys registration form.

If you would like to discuss how we can help you simplify your CPE fulfilment and management process and find out more about our APIs, please contact us on 01484 840048.

WFH Solutions Up & Running in no time

Following the Prime Minister’s broadcast yesterday evening we know there will be an unparalleled demand for work from home solutions. We take our role as a distributor very seriously and would like to reassure our partners that our warehouse is continuing to operate as normal.

To help maintain efficiency in the workplace, we have a number of solutions to enable your employees and customers to be up and running as soon as possible. Regardless of your order size, whether it’s for 15 or 100 items, we can split the order and ship to as many addresses as you may need.

CounterPath

For an instant solution, CounterPath can be sent ready to download and use automatically. With all user settings already provisioned, users can immediately access call, video and collaboration features on their mobiles, computers and laptops.

Explore CounterPath

Provisioned Hardware

Hardware such as IP desk phones and routers can be shipped direct to home workers’ addresses provisioned and ready to plug and play. These devices can then be remotely managed through our online portal, ProSys.

Find out more about Plug & Play

Additional Work from Home Essentials:

Headsets

Personal Speakers

4G Routers

Contact our specialists today

ProSys Phone Management Introduction!

By Jordan Carr
/
Jan 29, 2020
/
Product Information

By now you may have heard of ProVu’s online portal, ProSys. Providing you with access to a range of tools designed to ease your hardware deployments, we’ve put together a short introduction video to give you a taste of what ProSys has to offer:

From ordering, remote device maintenance, system integration and device adoption, ProSys has you covered.

If you would like more information or would like to try ProSys Phone Management out for yourself please contact us on 01484 840048 or email contact@provu.co.uk

3CX Part Code/Ordering Guide

By Kate Stolworthy
/
Apr 05, 2019
/
Product Information

There are lots of different 3CX licences available and you’ll need to make sure you order the right system for your customer depending on whether they would like a subscription or perpetual licence, the number of users they have and what features they require.

The list of licence part codes looks long but really they are quite simple. We’ve put this quick reference guide together to help you to quickly pick out the correct part code for your install.

Please note, that from November 2020 new perpetual Standard and Professional licences are no longer available to purchase and therefore the list below has been updated to reflect this change.

Annual Subscription Licences

Users	New licence part code	Annual renewal part code
4	Free	3CXPSSPLA12M4R
8	Free	3CXPSSPLA12M8R
16	3CXPSSPLA12M16	3CXPSSPLA12M16R
24	3CXPSSPLA12M24	3CXPSSPLA12M24R
32	3CXPSSPLA12M32	3CXPSSPLA12M32R
48	3CXPSSPLA12M48	3CXPSSPLA12M48R
64	3CXPSSPLA12M64	3CXPSSPLA12M64R
96	3CXPSSPLA12M96	3CXPSSPLA12M96R
128	3CXPSSPLA12M128	3CXPSSPLA12M128R
192	3CXPSSPLA12M192	3CXPSSPLA12M192R
256	3CXPSSPLA12M256	3CXPSSPLA12M256R
512	3CXPSSPLA12M512	3CXPSSPLA12M512R
1024	3CXPSSPLA12M1K	3CXPSSPLA12M1KR
4	3CXPSPROFSPLA12M4	3CXPSPROFSPLA12M4R
8	3CXPSPROFSPLA12M8	3CXPSPROFSPLA12M8R
16	3CXPSPROFSPLA12M16	3CXPSPROFSPLA12M16R
24	3CXPSPROFSPLA12M24	3CXPSPROFSPLA12M24R
32	3CXPSPROFSPLA12M32	3CXPSPROFSPLA12M32R
48	3CXPSPROFSPLA12M48	3CXPSPROFSPLA12M48R
64	3CXPSPROFSPLA12M64	3CXPSPROFSPLA12M64R
96	3CXPSPROFSPLA12M96	3CXPSPROFSPLA12M96R
128	3CXPSPROFSPLA12M128	3CXPSPROFSPLA12M128R
192	3CXPSPROFSPLA12M192	3CXPSPROFSPLA12M192R
256	3CXPSPROFSPLA12M256	3CXPSPROFSPLA12M256R
512	3CXPSPROFSPLA12M512	3CXPSPROFSPLA12M512R
1024	3CXPSPROFSPLA12M1K	3CXPSPROFSPLA12M1KR
4	3CXPSPROFENTSPLA12M4	3CXPSPROFENTSPLA12M4R
8	3CXPSPROFENTSPLA12M8	3CXPSPROFENTSPLA12M8R
16	3CXPSPROFENTSPLA12M16	3CXPSPROFENTSPLA12M16R
24	3CXPSPROFENTSPLA12M24	3CXPSPROFENTSPLA12M24R
32	3CXPSPROFENTSPLA12M32	3CXPSPROFENTSPLA12M32R
48	3CXPSPROFENTSPLA12M48	3CXPSPROFENTSPLA12M48R
64	3CXPSPROFENTSPLA12M64	3CXPSPROFENTSPLA12M64R
96	3CXPSPROFENTSPLA12M96	3CXPSPROFENTSPLA12M96R
128	3CXPSPROFENTSPLA12M128	3CXPSPROFENTSPLA12M128R
192	3CXPSPROFENTSPLA12M192	3CXPSPROFENTSPLA12M192R
256	3CXPSPROFENTSPLA12M256	3CXPSPROFENTSPLA12M256R
512	3CXPSPROFENTSPLA12M512	3CXPSPROFENTSPLA12M512R
1024	3CXPSPROFENTSPLA12M1K	3CXPSPROFENTSPLA12M1KR

Perpetual Licences

Users	New licence part code	Maintenance renewal part code
4	– Not available –	3CXPSM-PS4
8	– Not available –	3CXPSM-PS8
16	– Not available –	3CXPSM-PS16
32	– Not available –	3CXPSM-PS32
64	– Not available –	3CXPSM-PS64
128	– Not available –	3CXPSM-PS128
256	– Not available –	3CXPSM-PS256
512	– Not available –	3CXPSM-PS512
1024	– Not available –	3CXPSM-PS1K
4	– Not available –	3CXPSM-PSPROF4
8	– Not available –	3CXPSM-PSPROF8
16	– Not available –	3CXPSM-PSPROF16
32	– Not available –	3CXPSM-PSPROF32
64	– Not available –	3CXPSM-PSPROF64
128	– Not available –	3CXPSM-PSPROF128
256	– Not available –	3CXPSM-PSPROF256
512	– Not available –	3CXPSM-PSPROF512
1024	– Not available –	3CXPSM-PSPROF1K
4	– Not available –	3CXPSM-PSPROFENT4
8	– Not available –	3CXPSM-PSPROFENT8
16	3CXPSPROFENT16	3CXPSM-PSPROFENT16
32	3CXPSPROFENT32	3CXPSM-PSPROFENT32
64	3CXPSPROFENT64	3CXPSM-PSPROFENT64
128	3CXPSPROFENT128	3CXPSM-PSPROFENT128
256	3CXPSPROFENT256	3CXPSM-PSPROFENT256
512	3CXPSPROFENT512	3CXPSM-PSPROFENT512
1024	3CXPSPROFENT1K	3CXPSM-PSPROFENT1K