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ProSys

WFH Solutions Up & Running in no time

Following the Prime Minister’s broadcast yesterday evening we know there will be an unparalleled demand for work from home solutions. We take our role as a distributor very seriously and would like to reassure our partners that our warehouse is continuing to operate as normal.

To help maintain efficiency in the workplace, we have a number of solutions to enable your employees and customers to be up and running as soon as possible. Regardless of your order size, whether it’s for 15 or 100 items, we can split the order and ship to as many addresses as you may need.

CounterPath

 For an instant solution, CounterPath can be sent ready to download and use automatically. With all user settings already provisioned, users can immediately access call, video and collaboration features on their mobiles, computers and laptops.

Explore CounterPath

Provisioned Hardware

 Hardware such as IP desk phones and routers can be shipped direct to home workers’ addresses provisioned and ready to plug and play. These devices can then be remotely managed through our online portal, ProSys.

Find out more about Plug & Play

Additional Work from Home Essentials:

Headsets

Personal Speakers

4G Routers

Contact our specialists today

ProSys Phone Management Introduction!

By now you may have heard of ProVu’s online portal, ProSys. Providing you with access to a range of tools designed to ease your hardware deployments, we’ve put together a short introduction video to give you a taste of what ProSys has to offer:

From ordering, remote device maintenance, system integration and device adoption, ProSys has you covered.

If you would like more information or would like to try ProSys Phone Management out for yourself please contact us on 01484 840048 or email contact@provu.co.uk

3CX Part Code/Ordering Guide

There are lots of different 3CX licences available and you’ll need to make sure you order the right system for your customer depending on whether they would like a subscription or perpetual licence, the number of users they have and what features they require.

The list of licence part codes looks long but really they are quite simple. We’ve put this quick reference guide together to help you to quickly pick out the correct part code for your install.

Annual Subscription Licences

Users STD PRO ENT New licence part code Annual renewal part code
4 Yes Free 3CXPSSPLA12M4R
8 Yes Free 3CXPSSPLA12M8R
16 Yes 3CXPSSPLA12M16 3CXPSSPLA12M16R
24 Yes 3CXPSSPLA12M24 3CXPSSPLA12M24R
32 Yes 3CXPSSPLA12M32 3CXPSSPLA12M32R
48 Yes 3CXPSSPLA12M48 3CXPSSPLA12M48R
64 Yes 3CXPSSPLA12M64 3CXPSSPLA12M64R
96 Yes 3CXPSSPLA12M96 3CXPSSPLA12M96R
128 Yes 3CXPSSPLA12M128 3CXPSSPLA12M128R
192 Yes 3CXPSSPLA12M192 3CXPSSPLA12M192R
256 Yes 3CXPSSPLA12M256 3CXPSSPLA12M256R
512 Yes 3CXPSSPLA12M512 3CXPSSPLA12M512R
1024 Yes 3CXPSSPLA12M1K 3CXPSSPLA12M1KR
4 Yes 3CXPSPROFSPLA12M4 3CXPSPROFSPLA12M4R
8 Yes 3CXPSPROFSPLA12M8 3CXPSPROFSPLA12M8R
16 Yes 3CXPSPROFSPLA12M16 3CXPSPROFSPLA12M16R
24 Yes 3CXPSPROFSPLA12M24 3CXPSPROFSPLA12M24R
32 Yes 3CXPSPROFSPLA12M32 3CXPSPROFSPLA12M32R
48 Yes 3CXPSPROFSPLA12M48 3CXPSPROFSPLA12M48R
64 Yes 3CXPSPROFSPLA12M64 3CXPSPROFSPLA12M64R
96 Yes 3CXPSPROFSPLA12M96 3CXPSPROFSPLA12M96R
128 Yes 3CXPSPROFSPLA12M128 3CXPSPROFSPLA12M128R
192 Yes 3CXPSPROFSPLA12M192 3CXPSPROFSPLA12M192R
256 Yes 3CXPSPROFSPLA12M256 3CXPSPROFSPLA12M256R
512 Yes 3CXPSPROFSPLA12M512 3CXPSPROFSPLA12M512R
1024 Yes 3CXPSPROFSPLA12M1K 3CXPSPROFSPLA12M1KR
4 Yes 3CXPSPROFENTSPLA12M4 3CXPSPROFENTSPLA12M4R
8 Yes 3CXPSPROFENTSPLA12M8 3CXPSPROFENTSPLA12M8R
16 Yes 3CXPSPROFENTSPLA12M16 3CXPSPROFENTSPLA12M16R
24 Yes 3CXPSPROFENTSPLA12M24 3CXPSPROFENTSPLA12M24R
32 Yes 3CXPSPROFENTSPLA12M32 3CXPSPROFENTSPLA12M32R
48 Yes 3CXPSPROFENTSPLA12M48 3CXPSPROFENTSPLA12M48R
64 Yes 3CXPSPROFENTSPLA12M64 3CXPSPROFENTSPLA12M64R
96 Yes 3CXPSPROFENTSPLA12M96 3CXPSPROFENTSPLA12M96R
128 Yes 3CXPSPROFENTSPLA12M128 3CXPSPROFENTSPLA12M128R
192 Yes 3CXPSPROFENTSPLA12M192 3CXPSPROFENTSPLA12M192R
256 Yes 3CXPSPROFENTSPLA12M256 3CXPSPROFENTSPLA12M256R
512 Yes 3CXPSPROFENTSPLA12M512 3CXPSPROFENTSPLA12M512R
1024 Yes 3CXPSPROFENTSPLA12M1K 3CXPSPROFENTSPLA12M1KR

Perpetual Licences

Users STD PRO ENT New licence part code Maintenance renewal part code
4 Yes – Not available – 3CXPSM-PS4
8 Yes – Not available – 3CXPSM-PS8
16 Yes 3CXPS16 3CXPSM-PS16
32 Yes 3CXPS32 3CXPSM-PS32
64 Yes 3CXPS64 3CXPSM-PS64
128 Yes 3CXPS128 3CXPSM-PS128
256 Yes 3CXPS256 3CXPSM-PS256
512 Yes 3CXPS512 3CXPSM-PS512
1024 Yes 3CXPS1K 3CXPSM-PS1K
4 Yes – Not available – 3CXPSM-PSPROF4
8 Yes – Not available – 3CXPSM-PSPROF8
16 Yes 3CXPSPROF16 3CXPSM-PSPROF16
32 Yes 3CXPSPROF32 3CXPSM-PSPROF32
64 Yes 3CXPSPROF64 3CXPSM-PSPROF64
128 Yes 3CXPSPROF128 3CXPSM-PSPROF128
256 Yes 3CXPSPROF256 3CXPSM-PSPROF256
512 Yes 3CXPSPROF512 3CXPSM-PSPROF512
1024 Yes 3CXPSPROF1K 3CXPSM-PSPROF1K
4 Yes – Not available – 3CXPSM-PSPROFENT4
8 Yes – Not available – 3CXPSM-PSPROFENT8
16 Yes 3CXPSPROFENT16 3CXPSM-PSPROFENT16
32 Yes 3CXPSPROFENT32 3CXPSM-PSPROFENT32
64 Yes 3CXPSPROFENT64 3CXPSM-PSPROFENT64
128 Yes 3CXPSPROFENT128 3CXPSM-PSPROFENT128
256 Yes 3CXPSPROFENT256 3CXPSM-PSPROFENT256
512 Yes 3CXPSPROFENT512 3CXPSM-PSPROFENT512
1024 Yes 3CXPSPROFENT1K 3CXPSM-PSPROFENT1K

Automate your web store with ProVu’s API

We have a number of APIs available for our resellers to utilise. These can help you to build your website and/or integrate with your CRM. Integrating your systems with ours can help to significantly simplify the process of getting important, up to date product information from us, as well as allowing your customers/staff to place their orders directly with us via your own online interface. Take a look at some of the benefits of using ProVu APIs.

Our APIs have been developed in-house and are constantly being updated and expanded to meet the requirements our resellers. The APIs are simple to use and can be integrated with almost all systems out there.

In this blog, we are going to look more closely at the following APIs: Product Information, Product Categories and Ordering as these tend to be the common starting points for integration.

Product Information API
There is a lot of information you can pull about the products we supply, this data can help in the building of your webstore.

Part code ProVu’s product name – this is a unique name given to each item, which is required to place orders. We can even store your own part code if you require or you can simply map these across.
Brand / Class For example Snom and Yealink.
Product Name A short concise product name.
Product Description This is a longer product description, which you can use to quickly build your product information web pages.
Product Range Some manufacturers have different ranges of products, where possible we store this information for you to use. For example, for Yealink we have T2, T4, T5 and CP. These can help to sub-categorise items within a brand/class on you website.
Retail Price Recommended retail price, this is guidance as to what you may want to charge your customers.
Your Price Your discounted trade price, this could be used with the retail price to calculate your sales out pricing to make sure you are making enough margin.
Available Stock Real-time quantity of stock available.
Item Weight Weight stored in kg can be used to help calculate shipping charges.
MPN Manufacturer’s part number/SKU.
EAN This field provides information about EAN/UPC/GTIN which is generally required for web stores using Google shops, shopify etc. You can differentiate between EAN and UPC number quite easily – if the number is 12 digits long it’s a UPC and if it’s 13 digits long it will be an EAN.

We also have a developers guide of how use our product images and datasheets to display on your own site.

Product Categories API
We provide a number product categories for example IP Desk Phone and IP Conference Phones with a list of applicable items, this can be used as a quick way to build your product menus and navigation within your web store if you wish.

Ordering API
An order can be placed by simply passing a unique order reference, list of ordered items and required quantities to us.

There is a number of other things you can tell us about your order using our ordering API:

  • Drop ship details including address and contact details
  • Drop ship branding (see more information on our Branded Shipping services)
  • Carrier service
  • Provisioning settings

 

It doesn’t stop here, we have more APIs available for our resellers including Order details, Invoices, Device status and Device management API – Take a look to find out more.

Adding IP Phone configuration details to orders

Our ProSys provisioning service enables resellers to add device-specific configuration settings while placing orders, offering a true plug-and-play service for their end-users.

As part of our continued drive to improve our online reseller portal, ProSys, we have recently made improvements to the user interface to enhance the user experience – now making it easier than ever to add device configuration details in ProSys.

How to add IP Phone configuration details in ProSys

1) The first step is to add the product to your basket. There are a couple of ways to add hardware to your basket:

You can go to the ‘Price List and stock information’ page, find the product you want to add and click on the button to add it to your basket. This will take you to the order page.

Or you can go straight to the ordering page using the button on the ProSys home page.

In the order form start typing the name of the product in the ‘Choose Product’ text box,  for example ‘Snom D715’. As soon as you start typing, the search results will start displaying a list of products with the nearest match. Simply click on the correct product you want to order to add it to the basket.

3) When you have your items in the basket, click on the button to take you to the configuration settings page.

4) On the configuration page, you will see fields like SIPUser, SIPPass and option to add up to 2 accounts to each phone. The majority of installations will only require Account A fields to be completed, but you can add a 2nd SIP account to the device if needed.

Before adding any details, please make sure you familiarise yourself with the terms on the configuration page. Find below a table which explains each setting and what should be added.

Label Setting meaning
SIPUser Extension number
SIPPass Extension password
SIPProxy Registration/Proxy server URL/IP
outboundProxy Outbound proxy (if any)
SIPPort Phone local SIP listening port
SIPDisplay Display name to appear on the phone screen
SIPIdle Idle screen name
setting_server URL/IP address to redirect the phone to another configuration server

For the majority of installations, you can safely ignore SIPPort and setting_server fields, if in doubt please get in touch.

We can also work with you to create custom configuration templates which can contain common settings such as country tones, dial plan, time server and language etc, these details can be applied to all your devices. Please speak to our sales team if you would like more information.

Tell us what you think
We’d love your feedback! Feedback helps us to make our systems even better for you and we would be very grateful for any comments, problems and suggestions you have on how we could improve ProSys in the future to best suit your needs. Login and send us your feedback or give us a call.

If you do not have a login or have forgotten your password you are able to request a new one here.

New updated configuration interface in ProSys Order form

We’ve recently made improvements to the user interface on ProSys which allows you to add configuration settings to the phones and routers you are ordering – we have also introduced more user friendly field names for adding configuration details to your routers.

For routers you are able to set PPP Username, PPP password, Wi-Fi SSID, Wi-Fi password, Disable WLAN and select a configuration template if you have multiple templates set up. This enables you to have routers shipped directly to your customers’ address pre-provisioned and ready to work automatically out-of-the-box. If you have default settings you would like to use for your devices, talk to our support team and we can work with you to set up your configuration templates.

Order screen:
Adding items to your basket – simply start typing in the item you would like to order and select the item from the drop down list. To add config setting to the items in your basket, click the ‘config’ button.


Add configuration screen:

Log in and check it out

If you do not have a login or have forgotten your password you are able to request a new one here. We encourage you to let us know what you think and would be very grateful for any comments, problems and suggestions on how we could improve ProSys in the future to best suit your needs – login and send us your feedback.

 

Did you know? You are also able to place orders using our Ordering API, for automated order processing between your systems and ours. Details include ordered items and quantities, delivery information, carrier service, branding settings and configuration details for zero touch provisioning.

Improved accounts information in ProSys

We have made improvements to the way you can access and view your account information on ProSys. As part of our ongoing improvements to the systems and tools we make available for our customers, users are now able to view some key account information on from their online account.

Information available:

  • Credit information including limit, terms and balance
  • Current statement with a list of all outstanding invoices, credits and payments on account
  • List of your invoices for the last 90 days

Login in to ProSys and follow the link ‘Your accounts information’ to view your information.

Securing your account
We understand this information can be sensitive and you may not want all your ProSys users to access this information. Talk to us about who should see this information and to get your accounts team set up with log in details.

Tell us what you think
We’d love your feedback! Feedback helps us to make our systems even better for you and we would be very grateful for any comments, problems and suggestions you have on how we could improve ProSys in the future to best suit your needs.

Did you know? You are able to pull a list of your invoices and credits for the last 60 days using our Invoice API. This API returns a JSON document and is useful data if you want to integrate directly with your accounting software or if you would like to output the data in your own system.

NEW! Router Management now available

We’ve added a new service to our router offering!
Thanks to our latest developments, you can now remotely manage provisioned routers from ProVu.

What does this mean to me?
With router management, you can remotely edit TR-069 settings on your ASUS, DrayTek or Technicolor routers. This could be anything from editing remote access, ISP details or WiFi settings. Router management enables you to take control of your deployed devices regardless of your physical location.		 DrayTek 2832
FREE for 1 year*
What’s more, Router Management is completely free for the first year! Following this, you will then be charged a small fee of just £0.25 per router, per month.

Talk to us about accessing Router Management

 

*Router Management is only available on provisioned routers purchased from ProVu.

DrayTek Router Provisioning with ProVu

Did you know we can ship DrayTek routers direct to your customers complete with your branding ready to work automatically out-of-the-box? Thanks to our router provisioning service, we can provide you with the tools to simplify and reduce the cost of your router deployments.

Say Goodbye to…

Manually configuring your customer’s routers.
Doubling up on delivery costs – no need to ship items from your offices.
Ineffective management of deployed routers.

 

And Say Hello to…

A better customer experience with fast deployment, automatic provisioning and remote management.

Call us today on 01484 840048 to create your own unique provisioning template.

Getting Started with Router Provisioning

Comms Vision 2017

We recently sponsored the annual Comms Vision Conference in Gleneagles. Established in 2006, Comms Vision is one of the leading destinations for the UK’s major Channel Partners. It prides itself on providing a challenging and thought-provoking environment, helping industry professionals define future strategies, new technologies and opportunities.

2017 marked ProVu’s sponsor debut and it most certainly did not disappoint! Our Managing Director, Darren and Sales Director, Craig thoroughly enjoyed the conference with lots of interesting seminars, meetings and even some Golf and Clay Pigeon Shooting along the way. We look forward to returning again next year and would like to say thank you to the Comms Dealer team for putting on such a fantastic event!

Here’s a short video of Darren talking about ProVu to Professional TV journalist, Bridgid Nzekwu at the event.