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Eartec’s Updated Office 500 Series

The Eartec Office 500 Series headsets have been updated with a new, refreshed look! Featuring all the same functionalities, the new design will now replace the older versions with immediate effect.

Both the monaural and binaural headsets feature the same ordering code and price, making it a simple transition for you and your customers.

To speak to a member of the ProVu team, please call 01484 840048 or email

2N LTE Verso – Now Available!

The new 2N LTE Verso is now available to order from ProVu. Featuring the same elegant design and compatible modules as the popular IP Verso, this new model offers a HD camera to provide a unique LTE door entry solution with video.

Compatible with SIM cards across a variety of networks, the LTE Verso utilises a 4G mobile communications standard for delivering high-speed wireless communication to either your PBX or the My2N hosted system. Without the need for any expensive cabling this solution can be easily installed – simply connect to power and it’s ready to go!

Key Advantages include:

Ideal solution for older buildings or remote locations where cabling may not be feasible.

Features a HD camera to offer an LTE video intercom

Can be remotely and securely configured via 2N’s cloud portal.

Available in a black of stainless steel finish

Compatible with all Verso modules*.

Pricing and stock information can be seen on our reseller portal, ProSys.


*Please note: The LTE Verso base unit requires the use of 2N’s external antenna when used with additional modules and is compatible with a variety of mobile networks in the UK. Video Preview is available on smart phones and the Indoor Touch via the My2N app, but is not compatible with third party PBX’s or third party VoIP phones.

Yealink upgrade offer now extended!

Good news, we’ve extended our Yealink upgrade offer! Available until the end of July 2019, you can purchase the new T54W for the same price as the T46S. Supplied with in-built WiFi and Bluetooth, the T54W offers a feature-rich device with all the same, if not improved functionalities of the T46S.

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Become a Yealink Partner!
Register now to join Yealink’s new UK Partner Program! Consisting of three different partner levels, there’s a status for everyone, all of which come with various benefits. Contact us to find out more.

Introducing the New Sangoma s406

There’s a new phone in Sangoma’s S-Series of IP phones. Now in stock and available from ProVu, the new s406 replaces the s405 and offers the following enhanced features:

  • New, faster internal CPU for improved system responsiveness
  • Support for OPUS codec
  • Improved overall audio performance

If you do not have access to a ProSys account, ProVu resellers can register their details by completing out ProSys registration form.

Generating Yealink Support Logs for Provisioning/Redirection Issues

If you contact the support team regarding an issue with your Yealink device and it was purchased with provisioning or redirection and this does not appear to be working it maybe due to an external factor that we have no control over, such as:

DNS related issues
Local Provisioning (DHCP Option 66, PnP)
Incorrect Time/Date on the device

In order for us to try and determine if there is an external factor involved we may ask you to provide some support logs from the device. These need to be captured in a specific sequence.

Generating the Support Logs

1) Web browse to the IP address of the device and login. After accessing the web user interface go to ‘Settings‘ > ‘Configuration‘.

On the Configuration page there will be a section called ‘Local Log‘. You will need to change the ‘Local Log‘ settings to match the image below:

Remember to press ‘Confirm’ at the bottom of the page after making the changes!

2) After changing the settings above, reboot the device and wait for around 2-3 minutes and come back to ‘Configuration‘ page. Once on the configuration page the ‘sys.log‘ and ‘boot.log‘ needs to be exported from the device.

You can export the files by selecting the log type from the ‘Export Local Log‘ field and pressing the ‘Export‘ button. (A popup should appear asking where you want to save them)

Make sure you export both the ‘sys.log‘ and ‘boot.log

3) After you have exported the logs. Send them to the support engineer you have been dealing with or to

4) After you have sent the log files over to us, change the ‘Local Log’ settings back to match the image below:

2N Verso LTE SIM Card Compatibility

Results of sim card tested with the 2N Verso LTE and multiple different providers:

Please Note: Video preview only works with My2N mobile application on smart phones and Indoor Touch. This doesn’t seem to work on 3rd party PBX’s and doesn’t work if you register a 3rd party VoIP phone with My2N (2N have confirmed this but are looking into it).

Provider My2N Registration & calls Text the unit and get a response (SMS) Registers to 3rd Party SIP (Provu’s PBX & 3CX) Can call Via SIP account (with 2 way audio & DTMF) Video Preview with 3rd part Voip phone via My2N, Sark and 3CX
GiffGaff  Yes  Yes  Yes  Yes  No
 Three  Yes  Yes  Yes  Yes  ​No
 EE  Yes  Yes  Yes  Yes  No
 Vodafone  Yes  Yes  Yes  Yes  No
 02  Yes  Yes  Yes  Yes  No
 ID  Yes  Yes  Yes  Yes  No

Indoor Touch Notes:The Indoor Touch should register to My2N account and work straight away, however if you do have any problems please try registering the My2N account to the SIP Proxy fields and type them in manually. Once registered, the LTE verso should then call the Indoor Touch and display video preview and vice versa.

If you have any problems with this please don’t hesitate to contact our support team on 01484840048 option 2 or email

Label Your Devices for Simple Deployment of CPE

For many years we have been provisioning phones on behalf of our resellers, in fact we’ve provisioned more than half a million devices! As good as our provisioning is, we understand that not everyone has the need for our service.

For our provisioning customers we apply a sticker with identifiable settings on to the box of each phone, this allows the user or engineer to quickly identify devices and where they need to be without any hassle.

We are now able to offer this to all our resellers even if you don’t take our provisioning services!

Simply provide us with the key settings you want to be included on the label and we will print and apply the stickers for you. Once the despatch has been processed we will give you a list of the MAC addresses and settings that have been allocated to each device.

For a small charge per label you can significantly simplify and reduce the amount of time spent deploying phones on site – saving your engineers or customers valuable time and money.

Find out more about config settings labels

If you would like to discuss how we can help you simplify your CPE fulfilment and management process please call us on 01484 840048 or send your enquiry to

Upgrade for Free with ProVu & Yealink

From now until the end of June 2019, we’re giving ProVu resellers the opportunity to upgrade from the T46S to the new T54W for free! With in-built WiFi and Bluetooth, the T54W offers a feature-rich device with all the same, if not improved functionalities of the T46S.




SIP Accounts 16 16
Ethernet Ports/Speed 2 x Gigabit 2 x Gigabit
Display 4.3″ (480 x 272 pixel) backlit colour display 4.3″ (480 x 272 pixel) backlit colour display
WiFi Capabilities
Integrated dual band 2.4G/5G WiFi
Bluetooth Capabilities Supports Bluetooth headsets with USB dongle Built-in Bluetooth 4.2

To take advantage of this offer simply contact us on 01484 840048 or email

Extended Warranties on 2N Products

At the start of 2018, 2N updated their standard warranty terms from 2 years to an industry-leading 3 years. What you may not know, however, is that you can extend the warranty on your 2N purchases even further, up to a total of 5 years.

Why should you consider buying an extended warranty for your 2N products? Besides protecting your investment for a longer period of time, you get the added benefit of a simple pricing structure, and there is no need to buy it immediately – you can keep CAPEX down by buying the extended warranty up to a year after you buy the items.

Warranty length Price
Up to 3 years FREE
1 additional year (total of 4 years) 7% of the items’ price
2 additional years (total of 5 years) 14% of the items’ price

The extended warranty can be purchased on all 2N products, covering all their intercoms, access units and gateways that we supply.

Find Out More

3CX SBC on Raspberry Pi

We’re excited to now be able to offer 3CX’s powerful SBC on Raspberry Pi! Ideal for small to medium-sized businesses, schools and small hotels, this solution can be easily installed to a 3CX system to provide 20 extensions and simultaneous calls with a maximum of 200 BLF keys across all devices (10 per device) plus a whole host of additional benefits.

3CX SBC enables you to:

  • Remotely manage all supported end points from the hosted PBX
  • Protect your customers’ PBX against DOS attacks and toll fraud
  • Encrypt your voice traffic with the SBC secure tunnel
  • Eliminate firewall issues
  • Ensure remote site traffic remains in LAN


Available with pre-configuration, we can even add all of your preferred settings to the Raspberry Pi meaning it is ready to automatically work out-of-the-box, saving you time and money on deploying devices. To discuss your configuration needs with a member of our team, please call 01484 840048 or email