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Kate Millard

ProVu Celebrate Channel Champions Awards Win

Last week marked our first physical event in over 16 months. Members of our team were estatic to head down to London to attend the Channel Champions Awards where we were named Technical Support & Engineering Team of the Year!

Our Technical Team have always played a pivotal role in our business. The level of support we provide and the knowledge our team share is second to none. We couldn’t be more proud to have won such a prestigious award and see our Technical Team finally receieve the recognition they deserve.

ProVu’s Tech Team receive the Channel Champions Award

But what is it that makes our Technical Team one of our greatest assets?

  •  We throughly test every product we supply before it goes on sale, this enables us to provide an excellent level of support and iron out any potential problems we identify before it becomes a problem for our partners.
  • We work closely with many of our vendor partners. This enables us to provide feedback on future product developments and to also quickly resolve any issues which may need to be rectified by the manufacturer themselves.
  • Pre-staged set ups; this service has proved incredibly valuable over the last 16 months. Our team can configure devices prior to shipping so they work out-of-the-box enabling installs to take place without any delays.
  • Remote support; whether you’re looking to install a new product range or would like to offer your installers an extra peace of mind, our team are on hand to provide remote assistance. This has proved incredibly valuable to resellers wanting to install more complex products.
  • Faster repairs and replacements, our team are proactive in ensuring you recieve the fastest resolution available.
  • Interop testing; whether it’s checking headset compatibility or ensuring the relevant code is added to your PBX to ensure headset compatibility with your softphone, our team can help.
  • Post support services: We provide a customer-centric approach and want to ensure you are supported throughout the duration of your deployments. We provide regular techical training courses enabling you to continue to support your customers.

ProVu do not just support the products it sells, we support our customers. We take a customer-centric approach to enable our partners to be more efficient, effective, increase sales and retain margin.

Regardless of where the fault lies, our team go out of their way to fix the issues that are presented to them.

We are delighted to have been named winners in the Channel Champions Awards and look forward to continuing to support our partners with the same level of care and expertise.

Smarten Your Solutions with FREE 2N Mobile Video Credits

Smart security is all the craze at the moment when it comes to building access. But did you know you too can offer the same smart functionalities to your customers with 2N’s Mobile Video Service?

Compatible with any of 2N’s stylish answering units, 2N Mobile Video enables users to answer calls, view visitors and grant access wherever you may be.

Available until 31/12/21, simply purhcase any of 2N’s answering units and receive free credits for 2N Mobile Video.

What’s Included in the Offer?

Indoor Talk

Indoor Compact

Indoor View

12 Free Credits
(1 Year / 1 Mobile Phone)

SAVING OVER £20

24 Free Credits
(2 Years / 1 Mobile Phone)

SAVING OVER £40

36 Free Credits
(3 Years / 1 Mobile Phone)

SAVING OVER £60

Find out more about 2N Mobile Video

What’s more, 2N Mobile Video is now free of charge across 2N devices. This means you can remotely access any additional deployed 2N devices you may have via your smartphone and/or through 2N’s Indoor Touch.

Offer your customers the smart solution with 2N. Free credits will be automatically included with your 2N devices.

Yealink & 3CX – What’s Compatible?

Yealink have always invested in the compatibility of their devices with popular platforms, most recently with the development of their Microsoft Teams range. But did you know, many of Yealink’s devices are also certified for use with 3CX?

3CX is a software-based IP phone system that works with SIP based IP phones, SIP trunks and VoIP Gateways to provide a full PBX solution. With support for 4 to 1024 simultaneous calls, users of 3CX can benefit from:

Competitive Pricing
Flexibility: Choose and control your own phone numbers, SIP trunk, cloud provider and hardware
Deploy anywhere: install on-premise on Raspberry Pi or virtualise on your existing system
Easy to manage from an intuitive user-friendly dashboard
Mobility: Work from anywhere
Enjoy advanced customer service functions including CRM integration, Agent training tools and online chat

Explore more about 3CX

Which Yealink devices can I use with 3CX?

It’s probably better to say which devices aren’t yet certified! The majority of Yealink’s portfolio can be used with 3CX.

Compatible Yealink Devices
T19P T21P
T23P T23G
T27P T27G
T29G T40P
T41P T42G
T46G T48G
T49G T40G
T41S T42S
T46S T48S
T52S T54S
T56A T58A
T58V CP960
CP920 (pending) W52P
W56P

Provisioning Yealink Phone with 3CX

There are several methods to provision your devices. More information on configuring your Yealink phones with 3CX can be found on 3CX’s website.

Find out more about connecting Yealink Devices to 3CX

ProVu – Your One Stop Shop

As key distributors for both Yealink and 3CX, we make it easy for you to streamline your orders. To order your devices and 3CX licenses simply call 01484 840048 or email contact@provu.co.uk

NEW Sangoma PBXact Software Bundles

If the last 12 months have taught us anything, it’s that FLEXIBILITY is key. Sangoma’s fully customisable PBXact puts a whole new spin on UC systems, but why do you need it?

Enable your customers’ workforce to operate wherever they may be with the functionalities they need. Customise systems to integrate with third party applications and to embody enhanced features such as call recording reports, extension routing and Conference Pro included as standard.
It’s not unusual for users to work across multiple devices. Create a continuous user experience with support for use on mobile, desktop and desk phone devices.
Discover Sangoma’s zero-touch auto-provisioning across the entire Sangoma IP desk phone range including the brand new P310/P315. Once set up, you can then remotely manage every aspect of PBXact from anywhere.
With hardware or software versions available, you can deploy PBXact however you want to.
NEW LICENSE BUNDLES
Discover all the features of Sangoma PBXact without the additional cost of the hardware with our new software license bundles. With three easy ways to purchase simply select from either 25 or 50 licenses to build your solution. You can then purchase individual licenses to make up the total number you require.
PBXact Software - 25 Bundle License PBXact Software - 50 License Bundle PBXact Software - Individual Licenses

Find out more

Sangoma P310/P315 Phones

Experience the powerful PBXact UC system with their brand new P310 and P315 (Gigabit connectivity) IP desk phones. Now in stock and available for next day delivery, these entry-level devices provide a rich user experience at a price that fits any budget.

Discover the P310

Discover the P315

With remote installation and a variety of support contracts available you can be sure your investment is protected with ProVu and Sangoma.

Get in touch today to discuss your requirements: 01484 840048 | contact@provu.co.uk.

ProVu Shortlisted for 6 Awards in 2021 Channel Champions

It’s celebrations all round for the ProVu Team. Following the recent shortlist announcement for the 2021 Channel Champions Awards, we’re delighted to have been shortlisted in 6 categories!

The Channel Champions awards are new for 2021. Hosted by Comms Dealer magazine, the awards have been developed to replace the ever-popular Comms Dealer Sales and Marketing Awards.

Taking place in Regents Park, London on 1st July, the awards will be the first physical event in over 16 months and now cover a much broader spectrum of categories.

ProVu’s Shortlist Includes:

  • Distributor Sales & Account Management Team
  • Distributor Marketing Team
  • Distributor Technical Support & Engineering Team
  • Distributor Executive Leadership Team
  • Distributor People & Culture Team
  • Apprenticeship Champions

View the Full Shortlist

2020 was an incredibly challenging year for our team, we are so happy to have emerged on the other side stronger and eager to build on our success. We can’t wait to get back out there and to celebrate with the Channel once again on 1st July!

New 3CX Virtual Training Dates Released

3CX Virtual Training - Summer 2021

Looking for a solution that enables your partners to work productively from anywhere? 3CX offers you a variety of options, whatever your customers’ preferences. Join our upcoming training courses to discover how you too can offer a feature-rich PBX with minimum management.

Whether you’re new to 3CX or are an accredited partner, develop your knowledge with our upcoming virtual training courses. These courses are free to attend and open to all. Designed to give you a better understanding ot VoIP technology and the 3CX phone system, our courses aim to support you in:

  • Increasing Sales
  • Improving customer satisfaction
  • Learn how to deploy and maintain systems more efficiently
3CX Basic Training

3CX Basic Training - June 2021A great place to start with 3CX or to brush up on your knowledge. Learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register

3CX Advanced Training

3CX Advanced Training - July 2021Ideal for those already familiar with 3CX. The advanced certification consists of seven modules which cover the more advanced settings of 3CX including Bridges, inbound and outbound routing, security and anti-fraud.

Find out more & Register

Registration is free, simply complete our sign up form to virtually be there! Our team will be on hand throughout these courses to answer any questions you may have. Our courses are designed to provide you with all the information you require to sit the Basic and Advanced certifications. To become an accredited 3CX partner, you will need to sit the relevant exam on the 3CX portal.

Prepare, Protect & Provide with Sangoma SBCs

There’s a lot to consider at the moment. With a hope of returning to the office on the horizon, hybrid working and the ISDN switch off looming, ensuring your solutions are future-proof should be a top priority.

PREPARE for the ISDN Switch off

Customers reluctant to switch over to SIP

Inserting an SBC with TDM enables calls to flow in and out of the PSTN – the SBC will act as a pure gateway converting SIP to ISDN.

PROTECT – With Sangoma’s Hybrid SBC products you can offer an all-in-one solution. Incorporating the features and security benefits of an SBC combined with a gateway, these devices are a great way to future proof systems. To convert a Sangoma SBC into a hybrid solution, you will need to install a Sangoma TDM card (i.e. a101, a102, a104) into an enterprise-grade SBC appliance.

PROVIDE flexibility as a business throughout from remote working to changing your strategy on communications.

Customers who decide to use SIP Trunking

Hybrid SBCs offer a cost advantage and provide more flexibility. In this instance, the SBC makes routing decisions based on cost, configuration or availability.

Customers looking to accommodate hybrid workers

Support for remote workers and local IP phones can all be hosted from a Sangoma SBC.

Find out more

Discover our SBC Range

Contact us today to discover how we can help you to future-proof your customers’ solutions with Sangoma Hybrid SBCs. With a range of services designed to suit you, we can provide annual support contracts, extended hardware warranties and remote installation services to help give you and your customers peace of mind. Simply call 01484 840048 or email contact@provu.co.uk to speak with a member of our team.

How to Make Yours and Your Customers Network Secure for Remote Working

It’s predicted that home working will more than double compared to pre-pandemic levels when restrictions ease. With that in mind, there couldn’t be a better time to ensure yours and your partners’ networks are secure and prepared for remote workers.

How to Make Your Network Secure for Remote Working

Sangoma’s SBC range are the perfect solution to securing VoIP networks not just for yourself, but for your customers too. Remote worker soft phone applications and the rise of UC solutions mean a greater variety of media need to securely use the network which can sometimes expose unfamiliar or unknown vulnerabilities. SBCs provide a number of services to make VoIP/UC systems more secure and better able to integrate SIP-based equipment from a variety of vendors. What’s more with features such as SIP over TLS and SRTP you can enable end-to-end encryption for voice traffic and provide a solution for SIP ALG problems on most modern routers.

Find out more about the features & benefits of Sangoma SBCs

When it comes to remote workers, you’ll want to be sure that while allowing remote access to the PBX and UC applications, you are not effectively opening the door for toll-fraud and other attacks by simply opening ports in the data firewall. Sitting on the edge of a VoIP network, an SBC will only allow authorised endpoints used by remote workers to access the network.

Contact our expert team today to discuss how you can increase your profit opportunities by providing an improved service to your customers post-lockdown. Simply call 01484 840048 or email contact@provu.co.uk.

Yealink Virtual Event – Where Will We Work?

We’re delighted to invite you to Yealink’s free virtual event next week! Register now to join the Yealink team on Wednesday 24th March as they take a look at Hybrid working and how their latest products can help users to feel better and do better wherever they may be working.

With some exciting prize draws and a focus on some of the latest, yet to be launched products, this is the perfect opportunity to discover what’s coming soon and how Yealink’s solutions can help to support the changing landscape of where we work. We hope you’ll be able to join us for what’s set to be an insightful event.

Register Today!

Take Control with Sangoma SBCs

You may already be familiar with Session Border Controllers, but have you considered the opportunities they could offer to you and your customers?

What exactly is an SBC?

In its simplest sense, SBCs act like a firewall specifically designed for VoIP and UC systems. Traditional firewalls are great for creating a barrier around corporate networks, but they’re not so ideal when it comes to determining what traffic to block, which could result in important phone calls being missed. With an SBC, you have much greater control over VoIP and SIP systems, enabling you to recognise and stop suspicious behaviour, this can also be useful in the current climate where there’s a lot of remote workers using their own devices.

Who are SBCs good for?

SBCs are ideal for smaller ITSPs, telephone system installers, VoIP engineers and IT managers looking to protect their voice networks against malicious attacks and/or looking to increase profit opportunities by providing an improved service to your customers. With features such as load balancing, transcoding and least cost routing you can offer an improved, reliable service which is optimised to provide a resilient solution for your customers. This can help to reduce technical support time and increase your customer attachment rate. Whether you’re operating via a cloud-based system, a SIP trunking system or connecting remote workers to a corporate phone system, SBCs offer a range of benefits.

Key Features of Sangoma SBCs

Sangoma Quality of Service

Quality of Service

Generate the best quality of service the connection can provide, from HD voice quality to small bandwidth optimised codecs.
Sangoma Quality of Service

Business Continuity

Ensure business continuity during catastrophic hardware failures by mirroring two SBCs together.
Sangoma Business Continuity

VoIP Protection

Protects VoIP networks from malicious attacks.
Sangoma VoIP Protection

Future Proof

All SBC licenses can be upgraded at any time enabling you to ensure all features are always included.
Sangoma Call Routing

Call Routing

Provide low-cost routing and load balancing across trunks.

Download Sangoma’s Security Whitepaper

SBCs Available from ProVu

To discuss how Sangoma’s SBC range can help to secure your partners’ networks contact our team today by emailing contact@provu.co.uk or calling 01484 840048.