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Working remotely with 3CX

As thousands of employees across the globe connect remotely to their work place every day, the current climate has enlightened employers and employees to the capabilities of remote working, or what I prefer to call them, Digital Nomads. The ability to work remotely is no longer a nice-to-have but rather a must-have for any business communication strategy. We’re here to help support you in developing the right solution for your partners and their businesses.

The world is now more connected than ever with the introduction of virtual work spaces and social media. Consequently many businesses are now looking towards solutions to allow employees to work productively from home. With 3CX’s Unified Communications tools, you too can guarantee day-to-day operations can continue to be met, even out of office.

Unified Comms

To maintain operations, users need to access all the same data as they would being in the office. By unifying phone calls, video conferencing, SMS, email and Live Chat, users of 3CX can share and access data from one centralised location, enabling teams to collaborate in real time. Regardless of your company size, 3CX’s unified comms solution helps to improve collaboration, boost productivity, increase mobility and enhance the customer experience.

With 3CX, users are able to access the following features as standard.

  • See the status of your colleagues
  • Instant chat
  • Live website chat
  • Web client
  • Smart phone apps
  • Web conferencing (number of seats available dependent on license type)

Interoperability

In addition to utilising 3CX as a softphone, the solution allows for a broad range of interoperable products such as; Snom, Fanvil, Yealink, EPOS/Sennheiser. Allowing users to be able to make use of phone systems and its features on their preferred device, which of course can still be used in a home office.

With support for integration with many of the world’s leading platforms and CRM systems including MS Exchange, Salesforce, Microsoft Outlook, Office 365 and Zendesk, 3CX can also link inbound calls with customer records to maximise agent productivity.

Why 3CX?

So why are we championing 3CX as our remote working solution? 3CX offers a solution that will keep everyone connected to employees and clients no matter where they are. Not only can you get a full-featured web conferencing solution, but a system that is reliable.

3CX offer a robust solution and have recently addressed a common issue that is present in most webRTC-based products which caused problems with headsets and audio.

To find out more and for advice on how to utilise 3CX’s remote workspace, speak to one of our 3CX experts today.

Stay up to date with how you can benefit from remote working by liking, following and subscribing to our social media.

Coronavirus – What we’re doing to prepare

Coronavirus – What we’re doing to prepare

Given the current status of the Coronavirus pandemic, we would like to share some information on the measures we have put in place this week to ensure the long term reliability of ProVu as a distributor. We feel that our key function is to keep our warehouse operating, receiving stock and shipping out our customer orders, we have therefore taken the decision to physically isolate our warehouse operation team from the rest of the business and have enforced a remote working policy for all ProVu employees who are able to perform their roles outside of the office.

Our thinking is that the majority of our staff are trained to be able to work in the warehouse, should one of our existing warehouse team catch COVID-19 we may be forced to send the whole team home. In this instance, we would deep clean the area immediately and rotate our home working staff to cover these roles and maintain operation. We have enough staff trained to repeat this process at least five times.

We would like to reassure our partners that there are no current stock issues and no current personnel issues. We are taking this bold and early step to mitigate the future risk to our staff, our business and our customers.

We maintain focused on providing the very best services and fast delivery times to support you and your business. The intentions of these measures are to:

  • Protect our employees from being put at risk of catching COVID-19
  • Provide continuity to ALL of our operations, protecting our customers from supply issues
  • To continue to provide you with an outstanding level of service

Like everyone else, we are currently in unchartered territory, but as a technology company that uses its own products extensively we are in a strong position to adapt to this work methodology. Our move to send everyone home to work has been in place for two days and has gone extremely well with no disruption to our operations.

We will keep you updated with further changes as and when we have more information.

Thank you for your continued support.

The ProVu Team.

Name a more iconic duo…

An iconic duo…

Reliable, user friendly and competitively priced, Fanvil and 3CX go hand in hand giving resellers a complete Unified Communications solution out of the box. Resellers can now compete on price with low cost hardware, while still offering customers a high quality communication solution. Guaranteeing advanced integration and full interoperability between 3CX systems, all Fanvil IP phones feature full colour screens, PoE and gigabit connection.

Both Fanvil and 3CX vigorously test firmware on the latest version of 3CX systems to ensure full interoperability and automatically configure with 3CX phone systems.

Remote working with 3CX

Contingency planning in the workplace couldn’t be more important in the current climate. While offering interoperability with a broad range of hardware, 3CX also provides access to a variety of remote working tools helping to ensure day-to-day operations can continue as normal. With 3CX, users can use their office extension on their mobile, join WebMeetings and utilise the chat function to maintain contact regardless of their physical location.


X3U

X4U
 
X5U

X6U

X7

X7C

X210

Contact one of our Fanvil experts today to see how a 3CX and Fanvil solution can add value to your customers.

Contact our specialists today!

Teams for your Team

Take advantage of Microsoft Teams certified Yealink devices with ProVu. Connect at the touch of a button and streamline your communication with Yealink’s carefully curated range of products.

I’m sure by now that you have heard of Microsoft Teams, everywhere I go it is Teams, Teams, Teams. Even now while I write this there is an advert on spotify for Microsoft Teams. But what is Teams and why is it so great?

What is Microsoft Teams?

Microsoft Teams is Microsofts chat based workspace in Office 365. The idea is that it offers users the ability to bring their ‘Team’ together in one space and connect their work environments to easily collaborate and achieve more. The main functionality is to create a more open digital environment that makes work visible and accessible across the team to keep everyone connected.

What can it do for me?

Microsoft Teams has a whole host of features that will benefit any modern workspace:

  • Persistent & threaded chat
  • Integrated Skype for voice & Video conferences
  • Personal customisation of your digital workspace
  • Access to Office 365 with Word, Excel, Powerpoint and more
  • Provides notifications and updates from third-party services like Twitter & GitHub
  • High security and protection

Where can I get access to Teams?

Thanksto our expert technical team, we are able to provision all compatible devices for Teams use. What’s more, we can even upgrade selected existing hardware to support your Teams integration.

T55A-TEAMS

T56A-TEAMS

T58A-TEAMS

  • 4.3″ touch screen
  • Supports Office 365 and based on Android OS
  • Microsoft Teams-tailored user interface
  • Enables users to join Skype for business directly
  • 7″ colour touch screen
  • Built in Bluetooth for headsets and mobile pairing
  • Operates on Android OS
  • 27 one-touch DSS keys, 8 feature keys and supports up to 16 SIP accounts
  • 7″ colour touch screen
  • Video phone ready with optional CAM50 HD video camera
  • 27 one-touch DSS keys, 8 feature keys and supports up to 16 SIP accounts

VP59-TEAMS*

CP960-TEAMS
  • 8″ colour touch screen
  • Supports up to 16 SIP accounts
  • Features a 2 mega-pixel adjustable camera
  • Built in 3 microphone array
  • Integrated WiFi/Bluetooth
  • 20-foot range & 360 degree voice pickup

MVC300 Teams*

MVC500 Teams*

MVC800 Teams*

  • 4K HD resolution camera
  • 8″ touch screen MTouch console
  • Multi port MShare HDMI Ingest
  • Premium HD Voice CP900 Speakerphone
  • One-touch conferencing
  • 5x optical zoom 1080p UVC50 USB PTZ Camera
  • 8″ touch screen MTouch console
  • Multi port MShare HDMI Ingest
  • Available with wired or wireless microphones
  • 12x optical zoom 1080p UVC80 USB PTZ Camera
  • 8″ touch screen MTouch console
  • Multi port MShare HDMI Ingest
  • VCM34 Array Microphone + MSpeaker

*Items available on special order only. Please note, this may lead to extended lead times.

Contact our specialists today!

Plug & Play DrayTek Routers

Did you know you can now purchase the entire range of DrayTek Routers from ProVu? With a range of services specifically developed to simplify the delivery and ongoing management of routers, you couldn’t be in better hands when it comes to your router deployments.


Key Benefits include:

Ship routers ready to plug & play with our TR-069 router provisioning
Remotely manage your router deployment through ProSys for FREE*
Save yourself valuable time & money with online access to the full list of available router settings through ProSys
Reduce delivery time – we can ship your orders direct to your customers with your branding

Find out more about Plug & Play Routers

NFR Offer – Try out Router Provisioning & Management for FREE!

Why not try out our router provisioning and management services? We’re offering you the opportunity to experience our services for yourself at a special NFR price, simply get in touch to place your order and we’ll provision, manage and train you on how to use these tools for free**!

*Free router management available for one year per provisioned router. Router provisioning costs £4.00 per router and must be applied at point of ordering.

**NFR offer available on selected DrayTek Routers, offer is limited to one per company and is available to companies who have not yet purchased a router with provisioning.

Fanvil, Putting the H in Hospitality

Specifically designed with the hospitality sector in mind, Fanvil’s H series brings a new offering to the IP phone market. With deployments throughout the world, the H series offers excellent voice quality and simple installation with full compatibility with 3CX’s award winning platform. Explore why the H series deserves a place in your portfolio.

H2


Designed as the entry level of hotel phones, the H2 offers a compact IP phone with support for fast Ethernet connection and easy installation. With the added bonus of being wall mountable, the H2 offers a simple to use phone, ideal for hotel corridors and accommodation amenities.

Explore the H2

H3


Positioned as the mid-level device of the H series, the H3 is a user friendly IP phone with printable front plate allowing for custom logos and information to be added such as concierge and reception extensions.

Explore the H3

H5


At the high-end of Fanvil’s H series, the H5 offers a user friendly interface with a 3.5″ colour screen which can be programmed to display personalised images with offers to hotel guests. As the most advanced model in the H range, the H5 offers a whole host of functions at an attractive price point.

Explore the H5

x210 & x210i


A high-end enterprise IP phone, the x210/i provides an excellent option for hotel receptions. With two 3.5″ colour side displays, contact can be easily maintained with all departments. For additional functionality users can opt for the x210i which comes equipped with a gooseneck microphone, ideal for making broadcast announcements and as a two-way intercom.

Explore the X210i

Now in stock, Fanvil’s H series are now available for next day delivery direct to site. To discuss your requirements with a member of the ProVu Team please call 01484 840048 or email contact@provu.co.uk

The new kid on the block, the Gigaset A690HX

The Gigaset A690HX is a single cell DECT handset to replace the popular A540H. Compatible with both the N300IP and the N510IP, the A690HX is easily added to existing systems. Designed as the entry-level handset in the Gigaset range, the A690HX offers a low cost solution ideal for small to medium sized businesses.

Long Talk Time

Boasting a impressive talk time of up to 12 hours and an equally impressive standby time of up to 180 hours, the A690HX is ideal for all day use, whether that be at a desk or on your feet.

Sleek Design

Featuring a 2″ 96 X 64 pixel backlit display and an ergonomic keypad made with high quality material, the A690HX will be a stylish piece for any desk. Also, with selectable ringtones, you will be able to personalise your A690HX.

Creating the Entire Solution

Compatible with both the N300IP and N510IP base stations, why not bundle up the A690HX with a base station with our flexible bundle options.

Explore the A690HX today!

Gigaset Prize Draw

Gigaset Prize draw

Due to the COVID-19 pandemic this offer has been temporarily suspended. Gigaset hope to be able to resume this offer soon.

We have teamed up with Gigaset to bring you a new monthly prize draw! To be entered into the Prize Draw, simply purchase a Gigaset N670 Single Cell or N870 Multi Cell DECT base station from ProVu between 1st February 2020 and 31st July 2020 to be automatically entered into their monthly prize draw.

Winners of the draw will get to choose between…

iPad or Android Tablet

SL450A GO design cordless phone + Rugged outdoor GX290 smartphone

Place your order Today!

The Small Print:

  • Entries limited to one per company per month
  • All prizes are of similar value
  • Prize draw dates: 6th March/ 8th April/ 5th May/ 5th June/ 8th July/ 7th August 2020
  • Winning Resellers will be contacted on the draw date and where possible a Gigaset representative will deliver the prize in person

ProSys Phone Management Introduction!

By now you may have heard of ProVu’s online portal, ProSys. Providing you with access to a range of tools designed to ease your hardware deployments, we’ve put together a short introduction video to give you a taste of what ProSys has to offer:

From ordering, remote device maintenance, system integration and device adoption, ProSys has you covered.

If you would like more information or would like to try ProSys Phone Management out for yourself please contact us on 01484 840048 or email contact@provu.co.uk

Fanvil Desk Phones to Meet Every Budget

Let us introduce you…

As the newest brand to become part of the ProVu portfolio, Fanvil offer a wide range of devices designed to suit every budget. With devices spanning entry-level to high-end enterprise requirements, Fanvil’s XU series offer:

  • Additional on-screen DSS
  • BLF support across all phones
  • OPUS codec support

X7 & X7C Executive-Level Phones

For additional functionality and features, the X7 and X7C offer high-end enterprise devices with large high resolution colour screens, support for up to 20 SIP accounts and up to 127 programmable memory keys (60 on the X7C).