We have received reports of DrayTek routers disconnecting unexpectedly.
If you are experiencing issues below are the steps DrayTek have advised to follow:
Please follow the steps below to troubleshoot:
- Disconnect the WAN cable.
- Log into the router’s Web UI and check the system uptime. If the uptime is lower than the last known reboot, this indicates the router recently restarted.
- Disable Remote Management by going to [System Maintenance] > [Remote Management].
- Disable SSL VPN Service by going to [VPN and Remote Access] > [Remote Access Control].
- Reboot the router and reconnect the WAN cable.
- Monitor the connection to see if the WAN remains stable.
Firmware check and update:
- Verify your router’s firmware version. If it is outdated, update it to the latest version.
- Before updating, note your current firmware version. If you do not have a copy of the current firmware, download it first.
- Take a configuration backup to avoid losing your settings.
If your WAN connection is stable:
- Even if your device is not disconnecting, it is good practice to ensure you are on the latest firmware.
- If your router is already on recent firmware and the newest version is not marked as Critical, an update may not be urgent but is still recommended for optimal performance and security.