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Kate Stolworthy

See What 3CX V16 Has In Store


Having launched last month, 3CX’s new V16 offers a host of new features and benefits, some of which we think add great value.

So, What’s New?

Innovative Call Centre Features

3CX has completely revamped its call centre module by introducing the following features:

  • Skill-based routing distributes calls based on the individual agent skill
  • With CRM integration, V16 can retrieve customer details and journal calls from popular CRM systems and databases
  • Improved call recording management which enables:
    • Advanced search
    • Call transcription
    • Archive call recording to FTP or Google Drive
Live Chat & Talk and Team Communications

3CX Live Chat & Talk comes as a WordPress plugin for easy installation or can be added to any website via script and enables website visitors to either ‘click to chat’ or ‘click to talk to an agent’ directly from their computer.

With seamless Office 365 integration, contacts and their status are synced in real time, enabling easy team communications from a 3CX extension.
Simplified Management

V16 makes the admin’s role easier with:

  • Multi instance manager, enabling you to manage all of your 3CX deployments from the reseller portal.
  • Enhanced security features including console restriction.
  • Remove the need for downloads and access 3CX from your web browser.

View full list of 3CX features and compare by licence type

3CX Part Code/Ordering Guide

There are lots of different 3CX licences available and you’ll need to make sure you order the right system for your customer depending on whether they would like a subscription or perpetual licence, the number of users they have and what features they require.

The list of licence part codes looks long but really they are quite simple. We’ve put this quick reference guide together to help you to quickly pick out the correct part code for your install.

Annual Subscription Licences

Users STD PRO ENT New licence part code Annual renewal part code
4 Yes Free 3CXPSSPLA12M4R
8 Yes Free 3CXPSSPLA12M8R
16 Yes 3CXPSSPLA12M16 3CXPSSPLA12M16R
24 Yes 3CXPSSPLA12M24 3CXPSSPLA12M24R
32 Yes 3CXPSSPLA12M32 3CXPSSPLA12M32R
48 Yes 3CXPSSPLA12M48 3CXPSSPLA12M48R
64 Yes 3CXPSSPLA12M64 3CXPSSPLA12M64R
96 Yes 3CXPSSPLA12M96 3CXPSSPLA12M96R
128 Yes 3CXPSSPLA12M128 3CXPSSPLA12M128R
192 Yes 3CXPSSPLA12M192 3CXPSSPLA12M192R
256 Yes 3CXPSSPLA12M256 3CXPSSPLA12M256R
512 Yes 3CXPSSPLA12M512 3CXPSSPLA12M512R
1024 Yes 3CXPSSPLA12M1K 3CXPSSPLA12M1KR
4 Yes 3CXPSPROFSPLA12M4 3CXPSPROFSPLA12M4R
8 Yes 3CXPSPROFSPLA12M8 3CXPSPROFSPLA12M8R
16 Yes 3CXPSPROFSPLA12M16 3CXPSPROFSPLA12M16R
24 Yes 3CXPSPROFSPLA12M24 3CXPSPROFSPLA12M24R
32 Yes 3CXPSPROFSPLA12M32 3CXPSPROFSPLA12M32R
48 Yes 3CXPSPROFSPLA12M48 3CXPSPROFSPLA12M48R
64 Yes 3CXPSPROFSPLA12M64 3CXPSPROFSPLA12M64R
96 Yes 3CXPSPROFSPLA12M96 3CXPSPROFSPLA12M96R
128 Yes 3CXPSPROFSPLA12M128 3CXPSPROFSPLA12M128R
192 Yes 3CXPSPROFSPLA12M192 3CXPSPROFSPLA12M192R
256 Yes 3CXPSPROFSPLA12M256 3CXPSPROFSPLA12M256R
512 Yes 3CXPSPROFSPLA12M512 3CXPSPROFSPLA12M512R
1024 Yes 3CXPSPROFSPLA12M1K 3CXPSPROFSPLA12M1KR
4 Yes 3CXPSPROFENTSPLA12M4 3CXPSPROFENTSPLA12M4R
8 Yes 3CXPSPROFENTSPLA12M8 3CXPSPROFENTSPLA12M8R
16 Yes 3CXPSPROFENTSPLA12M16 3CXPSPROFENTSPLA12M16R
24 Yes 3CXPSPROFENTSPLA12M24 3CXPSPROFENTSPLA12M24R
32 Yes 3CXPSPROFENTSPLA12M32 3CXPSPROFENTSPLA12M32R
48 Yes 3CXPSPROFENTSPLA12M48 3CXPSPROFENTSPLA12M48R
64 Yes 3CXPSPROFENTSPLA12M64 3CXPSPROFENTSPLA12M64R
96 Yes 3CXPSPROFENTSPLA12M96 3CXPSPROFENTSPLA12M96R
128 Yes 3CXPSPROFENTSPLA12M128 3CXPSPROFENTSPLA12M128R
192 Yes 3CXPSPROFENTSPLA12M192 3CXPSPROFENTSPLA12M192R
256 Yes 3CXPSPROFENTSPLA12M256 3CXPSPROFENTSPLA12M256R
512 Yes 3CXPSPROFENTSPLA12M512 3CXPSPROFENTSPLA12M512R
1024 Yes 3CXPSPROFENTSPLA12M1K 3CXPSPROFENTSPLA12M1KR

Perpetual Licences

Users STD PRO ENT New licence part code Maintenance renewal part code
4 Yes – Not available – 3CXPSM-PS4
8 Yes – Not available – 3CXPSM-PS8
16 Yes 3CXPS16 3CXPSM-PS16
32 Yes 3CXPS32 3CXPSM-PS32
64 Yes 3CXPS64 3CXPSM-PS64
128 Yes 3CXPS128 3CXPSM-PS128
256 Yes 3CXPS256 3CXPSM-PS256
512 Yes 3CXPS512 3CXPSM-PS512
1024 Yes 3CXPS1K 3CXPSM-PS1K
4 Yes – Not available – 3CXPSM-PSPROF4
8 Yes – Not available – 3CXPSM-PSPROF8
16 Yes 3CXPSPROF16 3CXPSM-PSPROF16
32 Yes 3CXPSPROF32 3CXPSM-PSPROF32
64 Yes 3CXPSPROF64 3CXPSM-PSPROF64
128 Yes 3CXPSPROF128 3CXPSM-PSPROF128
256 Yes 3CXPSPROF256 3CXPSM-PSPROF256
512 Yes 3CXPSPROF512 3CXPSM-PSPROF512
1024 Yes 3CXPSPROF1K 3CXPSM-PSPROF1K
4 Yes – Not available – 3CXPSM-PSPROFENT4
8 Yes – Not available – 3CXPSM-PSPROFENT8
16 Yes 3CXPSPROFENT16 3CXPSM-PSPROFENT16
32 Yes 3CXPSPROFENT32 3CXPSM-PSPROFENT32
64 Yes 3CXPSPROFENT64 3CXPSM-PSPROFENT64
128 Yes 3CXPSPROFENT128 3CXPSM-PSPROFENT128
256 Yes 3CXPSPROFENT256 3CXPSM-PSPROFENT256
512 Yes 3CXPSPROFENT512 3CXPSM-PSPROFENT512
1024 Yes 3CXPSPROFENT1K 3CXPSM-PSPROFENT1K

New updated configuration interface in ProSys Order form

We’ve recently made improvements to the user interface on ProSys which allows you to add configuration settings to the phones and routers you are ordering – we have also introduced more user friendly field names for adding configuration details to your routers.

For routers you are able to set PPP Username, PPP password, Wi-Fi SSID, Wi-Fi password, Disable WLAN and select a configuration template if you have multiple templates set up. This enables you to have routers shipped directly to your customers’ address pre-provisioned and ready to work automatically out-of-the-box. If you have default settings you would like to use for your devices, talk to our support team and we can work with you to set up your configuration templates.

Order screen:
Adding items to your basket – simply start typing in the item you would like to order and select the item from the drop down list. To add config setting to the items in your basket, click the ‘config’ button.


Add configuration screen:

Log in and check it out

If you do not have a login or have forgotten your password you are able to request a new one here. We encourage you to let us know what you think and would be very grateful for any comments, problems and suggestions on how we could improve ProSys in the future to best suit your needs – login and send us your feedback.

 

Did you know? You are also able to place orders using our Ordering API, for automated order processing between your systems and ours. Details include ordered items and quantities, delivery information, carrier service, branding settings and configuration details for zero touch provisioning.

Christmas Opening and Shipping Times 2018


With Christmas quickly approaching, we would like to share our shipping and opening times over the festive season. This year will be offering delivery options via APC.

Opening times

Day Opening Hours
Christmas Eve 9:00-13:00
Christmas Day Closed
Boxing Day Closed
Thursday 27th 10:00-16:00
Friday 28th 10:00-16:00
New Year’s Eve 10:00-16:00
New Year’s Day Closed
Wednesday 2nd Back to normal

Delivery Times
If you or your customers’ premises will be closing over the Christmas period, let us know and we can adjust the shipping dates of your orders accordingly – this will help to avoid any unnecessary delays that may be caused by attempted deliveries while you’re closed.

Order APC Cut off APC Delivery
20th 16:45 21st
21st 16:45 24th*
24th No collection 28th
27th 14:30 28th
28th 14:30 31st
31st No collection 3rd
2nd 16:45 3rd

Please note: Christmas is a busier time than usual for courier companies, we will be operating a ‘best endeavour’ service and therefore collection and delivery times may vary. If it is important that your parcel is delivered on a particular day it may be worthwhile considering a priority service – talk to our team about your requirements.

*For delivery on the 24th December, you will need to request an AM priority service.

Top reasons to partner with 3CX & ProVu

3CX has become a popular choice among many of our resellers, but what is it that makes ProVu the optimum partner for these award-winning IP PBX software licences?

One Stop Shop
With a wide variety of compatible devices, we can supply you with all of your hardware requirements. Whether you’re looking for a 3CX accredited desk phone or headset, we can help you to offer the complete 3CX solution and ship direct to your end user customer with your own branding the very next day.
Credit Facilities
For a more flexible payment option, we offer our resellers the opportunity to apply for a credit account. Application couldn’t be easier, simply complete our online form to get started – approval is normally confirmed within 3 working days. Find out more
Free Training
We are accredited 3CX trainers and host regular training courses at our offices in Huddersfield. These free courses are accessible to all, regardless of your 3CX level and help you to gain better discounts on your licences.
Pre & Post Sales Support
Our expert team of 3CX certified engineers are on hand to offer you pre and post sales support, helping to ensure you are able to access the correct information and advice when you need it. We can even offer a remote configuration service to help ensure your installation goes as smoothly as possible.
Fast Turnaround
We know you want your licences when you order them, not days later. Thanks to our integration with 3CX’s system and our online portal, ProSys, we make ordering licences a simple, fast process.

And it doesn’t stop there, we’re constantly on the lookout to improve our product offering and are currently exploring new products such as call recording software to enhance your 3CX offering… watch this space for more information coming soon!

Become a ProVu – 3CX Partner

We’ve been accredited Master Reseller by Cisco!

We’re delighted to announce we have been awarded the Master Reseller status by Cisco! Having launched the Multiplatform series of IP desk phones back in 2016, we have become the no.1 reseller in Europe, making us the optimal ITSP partner.

Thanks to our new accreditation, we will be bringing even more Cisco products to the Channel, including the brand new entry-level 6821 desk phone which we expect to launch early in the new year.

Acting as a replacement for the popular SPA range, the MPP series is designed to work with any 3rd party hosted and/or onsite platform – this includes leading platforms such as Broadsoft, Asterisk, RingCentral and Metaswitch to name just a few.


Discover the Range

 

Simplify your deployments
With a range of services designed to simplify the deployment of CPE, you are safe in the knowledge that we have the tools and expertise to deliver the service you truly require. From automatic zero-touch provisioning, to remote device management, you can take control of your orders both pre and post deployment. Plus, with personalised branded shipping options, we can help you to ensure your customer experience is maintained through every step of the journey.

Take a look at the 6800, 7800 and 8800 series.

Improved accounts information in ProSys

We have made improvements to the way you can access and view your account information on ProSys. As part of our ongoing improvements to the systems and tools we make available for our customers, users are now able to view some key account information on from their online account.

Information available:

  • Credit information including limit, terms and balance
  • Current statement with a list of all outstanding invoices, credits and payments on account
  • List of your invoices for the last 90 days

Login in to ProSys and follow the link ‘Your accounts information’ to view your information.

Securing your account
We understand this information can be sensitive and you may not want all your ProSys users to access this information. Talk to us about who should see this information and to get your accounts team set up with log in details.

Tell us what you think
We’d love your feedback! Feedback helps us to make our systems even better for you and we would be very grateful for any comments, problems and suggestions you have on how we could improve ProSys in the future to best suit your needs.

Did you know? You are able to pull a list of your invoices and credits for the last 60 days using our Invoice API. This API returns a JSON document and is useful data if you want to integrate directly with your accounting software or if you would like to output the data in your own system.

Try out the new Beta ProSys!

We’ve been busy working on a new refreshed design for ProSys which we hope you will like. We invite you to try out the Beta version of our new-look site today!

Your username and password will be the same as your usual login details, the site is fully functional – any orders you place or provisioning changes you make will feed through to our systems.

What’s New?

  • Refreshed design
  • New look homepage
  • FAQ sections to answer your questions about ProSys
  • In basket notification at the top of each page for quick access to your shopping basket
  • More user friendly labels
  • Tab layout for device management pages for easier navigation

 

Login now

 

If you do not have a login or have forgotten your password you are able to request a new one here. We encourage you to let us know what you think and would be very grateful for any comments, problems and suggestions on how we could improve ProSys in the future to best suit your needs – login and send us your feedback.

Yealink W56P End-of-Sale Notice

Following the launch of the new Yealink W60P. Yealink have made the decision to no longer hold stock of the W56P, therefore we are now unable to supply this model. However, we believe the W60P offers you a great alternative, with new, more advanced features for your customers to benefit from.

Replacement model Yealink W60P
Supplied as a package, the W60P comes with a W56H handset which offers up to 30 hours talk-time and up to 400 hours stand-by time. To expand your system further, you have the option to add additional W56H or W52H handsets.

What’s Different?

Features W56P W60P
Status indicating LEDs No Yes
Max number of handsets 5 8
Max number of SIP accounts 5 8
Max number of simultaneous calls 4 8

For upto date trade pricing and availbility please log in to ProSys.

Become a Sennheiser Approved Reseller

Unlike other products, Sennheiser aren’t found on 3rd party websites such as eBay and/or Amazon Market Place, this means you could benefit from better margins due to less competition from other suppliers. Whilst your end user customers have the reassurance that they are purchasing Sennheiser products through a reputable reseller who are available to assist them when needed.

Benefits of signing up

  • Access to Special Price Agreements and Deal Registration
  • Discounted trade pricing from ProVu
  • Reduced competition
  • 2 years no quibble warranty as standard (3 years with the Century Series)
  • Access to The Blue Space partner portal

Signing up is simple! If are a telecom service provider, reseller or installer all you need to do is fill out our Senheiser partner request form and we’ll arrange for an invite to be sent over to you.