Panasonic factory reset

To do a proper factory reset of a Panasonic SIP phone you need to have the phone in front of you.

There is a reset option in the web interface but this will only reset any settings that had been set in the web interface itself. Any settings that have been provisioned will persist.

On the phone:

  • Press the “setting” button to go into the settings menu

  • Dial: #136 on the keypad

  • A hidden menu will appear, select “Factory Reset”

  • Press up or down to choose “yes” and then Enter

  • Repeat the previous step for the “are you sure” prompt

  • The phone will now reboot itself

Once rebooted, it’ll be fully reset. Just be aware, if the phone has been provisioned it may well call home to the provisioning server and get some settings applied from that. You’ll have to speak to whoever does your provisioning for us (hopefully us!).

cheers,
Paul.

Want an affordable plug-n-play IP Call Recording Solution?

ipTap

ProVu are excited to announce the launch of the XTR Desktop ipTap Call Recorder. Developed by Intelligent Recording the XtR IPTap is a simple plug-n-play call recording solution. It is ideal for small to medium sized businesses particularly where call recording is a legal requirement such as Financial Services.

The unit is easy to install and will work across all the leading brands of IP telephones that ProVu distribute and is suitable for both hosted services and on site PBX’s.

Simply connect the device to the network and IP phone then to your desktop PC via USB, and you have a powerful business recording tool right on your desktop. The XtR ipTap Phone Recorder comes complete with Recording Software making searching and retrieval quick and easy and providing a complete Call Recording Solution to meet most Call Recording requirements. Watch the Youtube video demonstration of the ipTap.

Find out more information about the Intelligent Recording ipTap call recording device.

If you would like like pricing or to trial a unit on a 14 day sale or return basis call the Sales team on 01484 840048.

Prosys Firmware upgrade

Just a quick note to draw attention to new features we have added into ProSys for Snom firmware upgrades.

Prosys is our online toolkit for ITSPs to manage SIP phones

The features are:

– automatic handling of multi step upgrades
– Support for Snom 720 and Snom 760 phones.
– Support for a different target version for a version 7 Snom and a version 8 Snom.
– Different counters and times of day for version 8 and version 7. (for counted and overnight upgrades)

As seasoned Snom users will know, sometimes upgrades are multiphase. You have to do one upgrade then another in turn. This has always been something that ProSys has just handled but did you know it can upgrade a phone all the way from version 4 to version 8 ? And do the bootloader along the way.

So why the different settings for version 7 and version 8? Snom are now shipping phones with version 8 firmware as standard. Many ITSPs have large installed bases of phones in 7.3.30. Some customers have been upgraded their own phones to version 8.something. (Where something might be a early beta)

So the outcome is to leave all the version 7 phones untouched, but makesure any phone which is on version 8 is upgraded to the best stable version.

In the long term, all phones will get upgraded, but in the meantime service providers don’t want poor early v8 firmware reflecting on badly on their service.

We don’t want to change all these phones instantly during working hours. This is where an overnight counted upgrade comes in. We set a counter for each service provider; say 10 phones. Each night we reset the counter back to 10 so that 10 phones upgrade each night.

This way any problems can be discovered and rectified for a few users.

In summary, we can leave your version 7 phones untouched, but roll up version 8 phones to a version of your choice.

If the above is of interest, please get in touch.

Sangoma Vega Cash Rebate Scheme

Offer has expired (07/12)

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ProVu and Sangoma are pleased to announce a special rebate offer on Vega Gateways for Sangoma resellers! Purchase any of the qualifying Sangoma Vega Gateways from ProVu Communications as a authorised “Empowered by Sangoma” Distributor before June 30, 2012, and receive a rebate of up to $250 per unit!

The claim process is quick and easy:

  1. Contact ProVu Communications your authorised Sangoma Distributor and purchase a Sangoma Vega Gateway.
  2. After completing your purchase, complete the online form to claim your rebate.

For each Vega purchased from ProVu Communications, Sangoma will rebate you up to $250. For the exact rebate amount for each Vega Gateway see list below.

Sangoma will validate your purchases and authorise payment for the rebate amount. Note: All rebates are in USD.

Rebate amounts:

  • Vega50: Analogue RI Gateway $50
  • Vega100 E1/T1: E1/T1 Digital Gateway $25
  • Vega200 E1/T1: E1/T1 Digital Gateway $50
  • Vega400 E1/T1: E1/T1 Digital Gateway $250
  • Vega5000: Analogue Gateway $75

Read Sangoma’s T&C of the rebate scheme.

Door entry wiring diagram 2 – fail safe, high power magnetic lock with CityLine/SkyLine/SlimLine

This connection diagram shows how to wire up a high-power (more than 350mA) electronic door lock using an external power supply with any of the CityLine, SkyLine or SlimLine range of door entry devices.

CityLine info.

SkyLine info.

SlimLine info.

Wiring Diagram

Parts Required

These can all be bought from ProVu.

    • Any ProTalk CityLine, Skyline or SlimLine IP door entry kit

 

    • 240Volt AC mains to 12Volt DC power supply (with internal battery back up highly recommended)

 

    • A 12Volt “fail-safe” door lock – large magnetic lock shown in diagram

 

    • A “push to break” exit switch

 

    • “VHLD” – Very Handy Little Delay

 

Notes

    • Mains voltage is dangerous! If you aren’t 100% confident you know what you are doing, hire a qualified electrician (at least for the power supply installation)

 

    • This set up is intended for use when you have large locks that require more than 350mA current or as a way of adding battery back up

 

    • Whilst the door entry unit itself can be powered from PoE, it makes sense to use the same 12V power supply since it is installed and (hopefully) battery backed

 

    • Make sure the power supply is more than capable of supplying enough power for both the lock(s) and the door entry unit

 

Door entry wiring diagram 1 – fail safe, low power, strike plate with CityLine/Skyline

This connection diagram shows how to connect a electronic door strike plate up to any of the CityLine or SkyLine IP door entry units we sell.

CityLine info.

SkyLine info.

Wiring Diagram


 

Parts required

These can all be bought from ProVu

    • Any ProTalk CityLine or SkyLine IP door entry kit

 

    • A 12Volt “fail-safe” electronic door strike (max 350mA)

 

    • A “push to break” exit switch

 

    • “VHLD” – Very Handy Little Delay board

 

Notes

  • Ensure the exit switch is push-to-break, not push-to-make, or this will not work
  • If an emergency break glass is needed, connect this in series with the normal exit switch
  • The Door Entry unit cannot supply more than 350mA from the 12Vout connector, do not attempt to use a door lock which will draw more power or you will damage the door entry unit (and void the warranty!). If you have a more powerful door lock then a separate power supply must be used (which I’ll draw a diagram for soon).
  • 12Vin is not shown connected as you can power the whole device & circuit from either this or Power-over-Ethernet.
  • You can adjust the amount of time the door is unlocked for by setting the “delay” potentiometer on the VHLD board, anti-clockwise increases the delay.

I will be drawing a series of these diagrams to suit various scenarios so keep checking here for more.

Wall mountable phones

Post updated January 2022 to include new handsets

Recently we’ve been getting more and more enquiries as to which of our phones are wall mountable.

Wall mounting is perfect for corridors and communal areas such as kitchens and staff rooms. These are ideal to be used with SIP door entry phones, allowing you to answer the door even when you’re not sat at your desk.

I have put together a guide below outlining our range of wall mountable phones:

Brand Phones Mounting details
Yealink T18P, T19P, T21P, T20P, T22P and T32G Direct to back of the phone
Yealink T30P, T31P, T31G, T33P, T33G Direct to back of the phone
Yealink T27P and T29G T29WM Wall mounting bracket required
Yealink T40PN, T41P and T42G T42WM Wall mounting bracket required
Yealink T46G T46WM Wall mounting bracket required
Yealink T48G T48WM Wall mounting bracket required
Snom 300, 320, 360 and 370 By using the phones stand
Snom 821 and 870 Wall mounting bracket required (Snom-800Wall) available in light grey and black
Snom 710, 720, 760, D710, D712, D715, D725, D765 Using Snom Wall Mounting Bracket for 700 Series Phones (00003820)
Aastra 30i, 31i, 35i, 37i, 39i, 55i and 57i Wall mounting bracket included
Cisco 301G, 303G, 502G, 504G and 525G2 Wall mounting bracket required (MB100)
Cisco 7811 Wall mounting bracket required (CP-7811-WMK)
Cisco 7821 and 7841 Wall mounting bracket required (CP-7800-WMK)
Cisco 7861 Wall mounting bracket required (CP-7861-WMK)
Cisco 8811, 8841, 8851 and 8861 Wall mounting bracket required (CP-8800-WMK)
Cisco 8845 and 8865 Wall mounting bracket required (CP-8800-VID-WMK)
Gigaset Maxwell 3 and Basic Wall mounting bracket required (S30853-H4032-R101)
Gigaset Maxwell 10 Wall mounting bracket required
Gigaset DECT A510H, A540H, C300H, C430H, C610H, E49H, R410H, R630H, S510H, S650H and S810H Direct to the back of the cradle
Gigaset DE310 and DE410 Wall mounting bracket included
Gigaset DECT N300IP, N510IP Direct to back of base station
Panasonic KX-UT113 and KX-UT123 Requires wall mounting kit (KX-A432-B)
Panasonic KX-UT133 and KX-UT136 Requires wall mounting kit (KX-A433-B)
Panasonic KX-HDV130 Requires wall mounting kit (KX-A440XB)
Panasonic KX-HDV23 and KX-HDV330 Using bracket provided
Panasonic KX-TPA65 Requires wall mounting kit KXA440XB
Polycom SoundPoint IP 32x/33x and 430 phones Using the reversible base stand/wallmount unit (included with phone)
Polycom SoundPoint IP 450 Requires wall mount kit (2200-11611-002)
Polycom SoundPoint IP 550, 560, 650, and 670 Requires wall mount kit (2200-12611-001)
Polycom VVX 101, 201 Reversible deskstand/wallmount (comes with phone as standard)
Polycom VVX 300/310, 300/410, 500 and 600 Requires wall mount kit (2200-44514-002)
Mitel 6863, 6865,6867 and 6869 Requires wall mount kit (80C00011AAA-A)
VTech VSP715A, VSP725A and VSP735A Direct to back of phone
VTech VSP600A Using bracket provided
VTech VSP601A Direct to the back of the cradle

Phones that cannot be mounted to the wall: SL750H, DE700IP PRO, DE900IP PRO, DX800a, SL400H, SL610H PRO, T26P, T28P and the T38G.

Door Entry Demo Kits

In order to properly demonstrate what our door entry kits look like and what they can do, I’ve turned my hand to a bit of metalwork and woodwork to make these display stands:

If you are at our Huddersfield or London Open Days then you can see these in action.

For more door entry info, have a look at the door entry section on our website.

We will have this demo kit set up at all times in our Huddersfield afterwards so if you are in the area pop in and have a look. Our plan is to have as much of our product range as possible on display and working so people can see what it does.

Oh and the brickwork image on the backgrounds of the stands is a genuine Savile Mill (the ProVu office) wall stone photo! No Google Image Search used here….

6am start for Raspberry Pi

So, 6am this morning. The ProVu techies were up trying to get their hand’s on a RasperryPI.

This is a new mini computer which runs Linux. They are cheap at $35. We all really excited about the launch. We all have ideas of things we want to build with the device. The educational aspect that kids can have a computer cheap enough to just play with is fantastic.

This morning, the announcement was that they had decide to use RS and Farnell for distribution. These are both huge companies. Farnell’s turnover is £990 million.

We have an account with Farnell, so thought buying would be easy.

Unfortunately, I slept in until 6.03 by which time the websites of the both distributors had gone offline. Only now at 11:59 has the Farnell website been up enough to place a pre-order for the next batch.

It is all good.