What is an attended transfer? An attended transfer is where you speak to the person receiving the transfer before transferring the call.
To perform an attended transfer and switch between two calls follow the steps below:
- Answer the call.
- When you are ready to transfer the call press the transfer key, this will place the call on hold.
- Enter the extension number of the person you want to transfer the call to and press the button labelled ‘call’ on the display.
- When you want to switch between the two calls press the switch key.
- When you are ready to connect the calls, hangup the DECT handset and the transfer will be completed.