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delivery changes

Opening & Shipping Times Over the Festive Period

ProVu Christmas Opening Times 2022

The festive season is almost upon us! With that in mind, we wanted to share more details about our opening and shipping times over Christmas and the New Year. During this period, we will continue to ship orders via APC.

Opening Times

Day Opening Hours
Friday 23rd December 9:00-13:00
Monday 26th December Closed
Tuesday 27th December Closed
Wednesday 28th December 10:00-16:00
Thursday 29th December 10:00-16:00
Friday 30th December 10:00-16:00
Monday 2nd January Closed
Tuesday 3rd January Open as usual

Please be aware, we will be operating with a reduced number of staff between Christmas and New Year which may increase wait times.

Delivery Times

Avoid delays; orders placed on 23rd December will not be collected until the 28th December. If it’s important for you to receive your orders before Christmas please make sure they are placed before the 22nd December at the latest.
Order APC Cut off APC Delivery
23rd December No Collection 29th December
28th December 15:30 29th December
29th December 15:30 30th December
30th December 15:30 3rd January*
3rd January 16:45 4th January

*Delivery can be arranged for New Years Eve on a specified Saturday delivery. This will need to be arranged at the point of placing your order. Please note; no deliveries will be made to addresses in Scotland on 4th January due to a public bank holiday.

Additional Information

The following services will not be available over the Christmas period:

  • APC Pre 9:00 and Pre 12:00
  • DPD Pre 10:30 and Pre 12:00
  • All Royal Mail Services

For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 22nd December. Orders collected on this date will be delivered on the 23rd December, the next available collection date after this will be 3rd January.

Please note: Christmas is a busy time of year for our couriers and therefore this may lead to delays. If it is important that your orders are delivered on a specific day, we would recommend considering selecting a pre 12:00 service with APC – please contact a member of our team to discuss your requirements.

ProVu Christmas Opening & Delivery Times 2021

ProVu Christmas Opening Times 2021

As we creep closer towards the festive season, we’d like to share more details about our opening and shipping times over Christmas and the New Year. During this period, we will continue to ship orders via APC.

Opening Times

Day Opening Hours
Christmas Eve 9:00-13:00
Monday 27th December Closed
Tuesday 28th December Closed
Wednesday 29th December 10:00-16:00
Thursday 30th December 10:00-16:00
New Year’s Eve 10:00-16:00
Monday 3rd January Closed
Tuesday 4th Jan Open as Usual

Please be aware, we will be running with a reduced number of staff between Christmas and New Year which may increase wait times.

Delivery Times

Avoid delays; orders placed on 23rd December will be attempted on the 24th, but are not guaranteed unless booked on a pre 12:00 service. Any orders not delivered on the 24th December will be re-attempted on 4th January unless specified otherwise.

Orders Placed on 29th or 30th December will be attempted to be delivered the same week.
Order APC Cut off APC Delivery
23rd December 16:45 24th* December/4th January
24th December No Collection 4th January
29th December 15:30 30th December
30th December 15:30 31st December
31st December No collection 5th January
4th January 16:45 5th January

*To ensure your order arrives by Christmas Eve, we recommend selecting a pre 12:00 guaranteed service. For orders which fail to be delivered on 24th December, please specify if you would like APC to re-attempt delivery between Christmas and New Year. Orders not specified will be delivered on 4th January. No deliveries will be made to addresses in Scotland on 1st or 4th January due to public bank holiday.

Further Information

The following services will not be available over the Christmas period:

  • APC Pre 9:00 and Pre 10:00
  • DPD Pre 10:30 and Pre 12:00
  • All Royal Mail Services

For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 23rd December. Orders collected on this date will be delivered on the 29th December, the next available collection date after this will be 4th January.

Please note: Throughout the Christmas period, we will be operating a ‘best endeavour’ service, therefore collection and delivery times may vary. If it is important that your orders are received on a specific day we would recommend considering selecting a pre 12:00 service with APC – please contact a member of our team to discuss your requirements.

APC Temporary Suspension of Services to Tier 4 Impacted Areas

We have received notice from APC that due to the increased demand for deliveries going to Tier 4 restricted areas, they are suspending their service to these locations until 29th December. This largely affects the South East, London and Wales.

During this time any orders to these areas will automatically be booked on with DPD instead. Please note, we have an earlier collection time with DPD and therefore the cut off for same day despatch is 15:45.

We are working hard to make sure deliveries run as smoothly as possible during these difficult times, however delays are inevitable.

For a reminder of our Christmas opening times and services please see our Christmas opening & shipping times blog.

ProVu Christmas Opening & Delivery Times 2020

With Christmas quickly approaching, we would like to share our shipping and opening times over the festive season. This year will be offering delivery options via APC.

Opening times

Day Opening Hours
Christmas Eve 9:00-13:00
Christmas Day Closed
Boxing Day Closed
Monday 28th Closed
Tuesday 29th 10:00-16:00
Wednesday 30th 10:00-16:00
New Year’s Eve 10:00-16:00
New Year’s Day Closed
Monday 4th Jan Open as Usual

Please be aware, we will be running with a reduced number of staff between Christmas and New Year which may increase wait times.


Delivery times

If you or your customers’ premises will be closing over the Christmas period, let us know and we can adjust the shipping dates of your orders accordingly – this will help to avoid any unnecessary delays that may be caused by attempted deliveries while you’re closed. Please note, APC services are currently suspended to tier 4 restricted areas until 29/12/20.

Order APC Cut off APC Delivery
23rd December 16:45 24th*/29th December
24th December No Collection 30th December
28th December No Collection 30th December
29th December 15:15 30th December
30th December 15:15 4th January
31st December No collection 4th January*
4th January 16:45 5th January

*To ensure your order arrives by Christmas Eve, we recommend selecting pre 12:00 guaranteed service. No deliveries will be made to addresses in Scotland on 1st or 4th January due to public bank holiday.

Please be aware: The following services are will not be available to you:

  • APC services to Tier 4 restricted areas are suspended until 29/12/2020
  • APC Pre 9:00 and Pre 10:00
  • DPD Pre 10:30 and Pre 12:00
  • All Royal Mail Services

For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 23rd December. Orders collected on this date will be delivered on the 29th December, the next available collection date after this will be 4th January.

Please note: Throughout the Christmas period, we will be operating a ‘best endeavour’ service, therefore collection and delivery times may vary. If it is important that your orders are received on a specific day we would recommend considering selecting a pre 12:00 service with APC – please contact a member of our team to discuss your requirements.

Christmas 2019 Opening and Shipping Times

With Christmas quickly approaching, we would like to share our shipping and opening times over the festive season. This year will be offering delivery options via APC.

Opening times

Day Opening Hours
Christmas Eve 9:00-13:00
Christmas Day Closed
Boxing Day Closed
Friday 27th 10:00-16:00
Monday 30th 10:00-16:00
New Year’s Eve 10:00-16:00
New Year’s Day Closed
Thursday 2nd Jan Open as Usual


Delivery times

Order APC Cut off APC Delivery
23rd December 16:45 24th*/30th December
24th December No Collection 30th December
27th December 15:00 30th December
30th December 15:00 2nd January
31st December No collection 2nd January*
2nd January 16:45 3rd January

*For Delivery on Christmas Eve, you will need to select an AM priority service. No deliveries will be made to addresses in Scotland on 2nd January due to public bank holiday.

For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 23rd December. Orders collected on this date will be delivered on the 27th December, the next available collection date after this will be 2nd January.

If you or your customers’ premises will be closing over the Christmas period, let us know and we can adjust the shipping dates of your orders accordingly – this will help to avoid any unnecessary delays that may be caused by attempted deliveries while you’re closed.

Please note: Throughout the Christmas period, we will be operating a ‘best endeavour service’, therefore collection and delivery times may vary. If it is important that your orders are received on a specific day we would recommend considering a priority service – please contact a member of our team to discuss your requirements.