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Shipping Information

Important ProVu Shipping Price Update

As of 20th June we will be updating our shipping prices.

Over the last few months we have had a number pricing increases on all our carriers due to the increased price of fuel in the market. We have been monitoring this carefully and as a result we have reviewed our shipping prices. The good news is that on 90% of our outbound deliveries we have taken the commercial decision to reduce our shipping costs. These reductions will be on our most common services of standard next day delivery.

However, for that remaining 10%, we have had to increase our delivery charges. This includes non-standard shipping areas (non-mainland uk) e.g. Scottish Highlands, Northern Ireland and Isle of Man.

The increases of our courier’s fuel surcharge were just too large and where we could, we have absorbed some of it, but the rest we have had to pass through. These price changes will come into effect on the 20th of June.

New Pricing Based on Standard UK Areas

APC ProSys Standard
Mail pack: Small, up to 1 kg £5.09 £5.59
Courier pack: Medium, up to 5kg £6.34 £6.84
Box: (There can be multiple boxes per consignment) Up to 20kg £8.63 £8.63
Additional kg: between 20kg and 100kg £0.34 £0.34
Additional kg: 100kg + £0.47 £0.47
DPD ProSys Standard
Express pack: Small, up to 5kg £7.13 £7.63
Box (Base price for 1 parcel) £8.79 £9.26
Additional parcel £5.41 £5.41

Delivery prices to non-standard UK areas including, Scottish Highlands, Northern Ireland and Isle of Man will be charged at a higher rate.

If you require any additional information please contact us on 01484 840048 or email contact@provu.co.uk.

ProVu Christmas Opening & Delivery Times 2021

ProVu Christmas Opening Times 2021

As we creep closer towards the festive season, we’d like to share more details about our opening and shipping times over Christmas and the New Year. During this period, we will continue to ship orders via APC.

Opening Times

Day Opening Hours
Christmas Eve 9:00-13:00
Monday 27th December Closed
Tuesday 28th December Closed
Wednesday 29th December 10:00-16:00
Thursday 30th December 10:00-16:00
New Year’s Eve 10:00-16:00
Monday 3rd January Closed
Tuesday 4th Jan Open as Usual

Please be aware, we will be running with a reduced number of staff between Christmas and New Year which may increase wait times.

Delivery Times

Avoid delays; orders placed on 23rd December will be attempted on the 24th, but are not guaranteed unless booked on a pre 12:00 service. Any orders not delivered on the 24th December will be re-attempted on 4th January unless specified otherwise.

Orders Placed on 29th or 30th December will be attempted to be delivered the same week.

Order APC Cut off APC Delivery
23rd December 16:45 24th* December/4th January
24th December No Collection 4th January
29th December 15:30 30th December
30th December 15:30 31st December
31st December No collection 5th January
4th January 16:45 5th January

*To ensure your order arrives by Christmas Eve, we recommend selecting a pre 12:00 guaranteed service. For orders which fail to be delivered on 24th December, please specify if you would like APC to re-attempt delivery between Christmas and New Year. Orders not specified will be delivered on 4th January. No deliveries will be made to addresses in Scotland on 1st or 4th January due to public bank holiday.

Further Information

The following services will not be available over the Christmas period:

  • APC Pre 9:00 and Pre 10:00
  • DPD Pre 10:30 and Pre 12:00
  • All Royal Mail Services

For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 23rd December. Orders collected on this date will be delivered on the 29th December, the next available collection date after this will be 4th January.

Please note: Throughout the Christmas period, we will be operating a ‘best endeavour’ service, therefore collection and delivery times may vary. If it is important that your orders are received on a specific day we would recommend considering selecting a pre 12:00 service with APC – please contact a member of our team to discuss your requirements.