Shipping Improvements

Today we have updated the order form in prosys for our trade customers. We now have some more flexible shipping options.

There are 2 main changes.

Automatic pricing for exotic destinations

Ireland, Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man and Isle of Wight.

The order form will now correctly price shipments to all of the above destinations on APC, DPD and Parcelforce.

If you have a larger consignment going to these destinations, then it is worth giving our sales office call to check if we can get a better quote.

DPD

We now offer DPD as an alternative shipping option.

We have used APC as our primary UK courier for many years. They offer a really good service and good systems integration.

But we had some customers who wanted an alternative option.

DPD offer:
– an SMS with a 1 hour delivery window
– Competitive prices to Ireland, Northern Ireland, Scotland and Isle of Man on a 2 day service.
– More detailed online tracking.

Things to note:
1) Cut off for DPD is 3pm. APC is 5pm.
2) DPD not so price competitive on larger shipments.

This table shows our Christmas shipping times for our standard UK deliveries via APC:

* If you place an order on the 23rd December it will be delivered on the 5th January, should you require the goods to be delivered on Christmas Eve, a £25 surcharge will apply. You will need to let us know if you would like this service.

ProVu Christmas Opening times:

We hope everyone is looking forward to the upcoming bank holidays. Please note we will be closed on:

• Good Friday 19th April
• Easter Monday 21st April
• Bank holiday Monday 5th May
• Bank holiday Monday 26th May

Despatches and deliveries will not be made on these days. APC can deliver on Saturday mornings over the bank holiday weekends, this can be done on request prior to despatch and will be charged at the standard Saturday delivery surcharge see our Saturday delivery prices.

Royal Mail and other courier services estimated delivery times will also be affected.

This table shows our Christmas shipping times for our standard UK deliveries via APC:

Please note deliveries to Scotland will not be delivered until Friday 3rd January 2013 (Due to Scottish bank holidays).

* If you place an order on the 23rd December it will be delivered on the 2nd January. Should you require the goods to be delivered on Christmas Eve, a £25 surcharge will apply. Please let us know if you would like this service.

ProVu Christmas Opening times:

The table below shows our Easter shipping times for our standard UK deliveries via APC:

ProVu will be closed for the Easter bank holiday weekend on Friday 29th and will reopen on Tuesday 2nd April.

This table shows our Christmas shipping times for our standard UK deliveries via APC:

Please note deliveries to Scotland will not be delivered until Thursday 3rd January 2013 (Due to Scottish bank holidays).

* If you would like goods to be delivered on Christmas Eve, APC can provide this service at the standard timed delivery surcharges:

pre 9am delivery: Add £12
pre 10am delivery: Add £10
pre 12pm delivery: Add £5

We work very hard with our couriers to ensure punctual delivery, but unfortunately as we all know the bad weather can sometimes affect our normal everyday workings especially at this time of the year. So please accept our advance apologises if there are any delays caused by bad weather.

ProVu Christmas Opening times:

If you are in need of a special delivery throughout the holiday period we may be able to arrange a service; surcharges will apply. Please contact a member of our sales team to discuss possible options on 01484 840048.

We work very hard with our couriers to ensure punctual delivery, but unfortunately as we all know the bad weather can sometimes affect our normal everyday workings especially at this time of the year. So please accept our advance apologises if there are any delays caused by bad weather.

ProVu Christmas Opening times:

• Fri 23rd: 9:00-14:00
• Sat 24th – Tues 27th: Closed
• Weds 28th – Fri 30th: Open (Skeleton staffing) 10:00 – 16:00
• Sat 31st – Mon 2nd: Closed
• Tues 3rd: Resume normal working hours 9:00 – 17:30

ProVu have offered a white-label order fulfillment service for many years.

As a reseller, your customer orders from your site, you order from us and we ship as if it had come from you. “Simples”.

What happens when they want to know the delivery status of their order? Using our white-labeled parcel tracking service you can offer your customer a link to a page with real-time tracking.

If you are interested in this service, please contact our sales team for pricing information.