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Christmas 2024 Opening Times

The festive season is almost upon us! With that in mind, we wanted to share more details about our opening and shipping times over Christmas and the New Year. During this period, we will continue to ship orders via APC and DPD.

Opening Times

Day Opening Hours
Friday 20th December 9:00 – 17:30
Monday 23rd Dec 9:00 – 17:30
Tuesday 24th Dec 9:00 – 13:00
Wednesday 25th Dec Closed
Thursday 26th Dec Closed
Friday 27th Dec 10:00 – 16:00
Monday 30th December 10:00 – 16:00
Tuesday 31st December 10:00 – 16:00
Wednesday 1st January Closed
Thursday 2nd January Open as usual

Please be aware, we will be operating with a reduced number of staff between Christmas and New Year which may increase wait times.

Delivery Times

As the Christmas season is a busy time for our couriers, delivery times may take longer than usual. To ensure your orders arrive on time and avoid disappointment, we recommend placing your orders early and allowing extra time for delivery.

Standard UK Next Day Delivery

Order APC Cut off DPD Cut off Delivery Estimate
20th Dec 16:45 15:45 23rd Dec*
23rd Dec 16:45 15:45 24th Dec*
27th Dec 15:15 14:45 30th Dec*
30th Dec 15:15 14:45 31st Dec*
31st Dec 15:15 14:45 2nd Jan**

*Due to busy delivery period there are increased chances of delays to deliveries.

** The 2nd January is a Bank Holiday in Scotland, deliveries will resume on the 3rd January.

Please note: Christmas is a busy time of year for our couriers and therefore this may lead to delays. If it is important that your orders are delivered on a specific day, we would recommend considering selecting a pre 12:00 service – please contact a member of our team to discuss your requirements.

ProVu Joins the Top 100

We’re excited to announce that ProVu Communications has been ranked among the Top 100 Companies in Kirklees! This recognition is a testament to our dedicated team, trusted partners, and loyal customers who make our continued growth possible.

The Top 100 Companies ranking is based on several key performance indicators: headcount, turnover, year-on-year growth, profit before tax, and shareholders’ funds. Our placement reflects the collective strength of our business as we continue to innovate and support our partners in the telecoms industry.

Being part of this prestigious list motivates us to strive even further in our commitment to providing top-notch telecom solutions and services across the UK. Thank you for being a part of our journey. We look forward to reaching new heights together!

GigaSET & Go! New Provisioning Services Now Available

Wouldn’t it be nice if things just worked? Lucky for you, we’ve been working on just that. Introducing our latest Gigaset provisioning updates. Discover a world of simplified Gigaset deployments with ProVu.

What’s New?

1.

 Secure HTTPS Provisioning: We’ve extended the availabilty of our provisioning service to now include the N610IP, N670IP and N870IP.

2.

 Embrace the Change with the N610IP: As the replacement to the popular N510IP, we’ve made the transition even simpler for you.

3.

 Looking to extend existing solutions? You can now add additional replacement handsets to your deployed base stations through ProSys too*!

All of these enhanced features are now available at the same low prices as our existing services. For just a small investment, you can enjoy streamlined deployments saving you time and strengthening your customer’s experience.

Gigaset Provisioning Pricing:

  • Redirection: £1.00

    • Want to point devices directly to your own or a third-party provisioning server? We can do this for you with our redirection service.
  • Configuration: £1.50

    • Have a platform but unable to manage devices? Our configuration services allow you to remotely manage & edit device settings through our portal, ProSys.
  • Setup Charge**: £5.00 per base station

    • Save time & money with our Setup service; let us pre-pair your DECT handsets to your base station so they arrive on site, ready to plug & play.

Find Out More About Our Services

Share Your Thoughts!

We’re always working on our systems to deliver what you need. Whatever you’re looking for, we encourage you to share your ideas; we’re an accommodating bunch and we’ll always help where we can.

Share Your Thoughts!

 

The ProVu Team

 

*Requires a subscription to ProSys Device Management.

 

**Provisioning available on the N610IP, N670IP and N870IP DECT Base Stations and compatible handsets. Base Station Setup enables us to pair and allocate your handsets prior to shipping.

Let Us Introduce You…

ProVu partner with Fidelity Energy

Have you considered becoming an energy reseller? Maybe you’ve thought about it before but didn’t have the time to progress, or perhaps you’re not sure how it would come across to your customers and how to position it in your portfolio. We’re here to help!

We’ve partnered with Fidelity Energy to offer you a new opportunity to tap into this lucrative sector with no investment and fantastic returns!

And the best news is, we won’t impact on your profit, you’ll gain support from ProVu and Fidelity Energy absolutely free!

How to Energise Your Earning Potential

Minimal Effort, Maximum Returns

All it takes is an energy bill and the Fidelity team will take care of the rest. Help your customers access some of the most cost-efficient tariffs on the market while you can improve your bottom line, improve customer retention, and enhance your offering.

With access to a feature-rich client portal packed with free to use marketing collateral, sales aids and expert advisors on hand, we like to think of the Fidelity Energy team as an extension to yours. They’re there to help you every step of the way.

Spark a Conversation

WEBINAR: Tuesday 23rd January 2024, 11 am
How To Position Energy Within Your Portfolio

Join us for an exclusive webinar designed to show you how to position energy within your portfolio. Register today to join our Sales Director, Anna Maria Marzec-Smith and Sean Dixon, Sales Director at Fidelity Energy to learn more about how to approach the topic with your existing customer base and the returns you can expect to see.

 

Save Your Spot!

With access to preferential pricing from many trusted suppliers, and approval to supply to the Public Sector through the DPS framework, it’s a win-win for everyone!

Let us help you prepare to boost your profits in 2024. Simply get in touch today to get started. Call us on 01484 840048 or email contact@provu.co.uk for an impartial discussion on becoming an energy reseller with ProVu & Fidelity Energy.

Christmas Opening and Shipping times 2023

The festive season is almost upon us! With that in mind, we wanted to share more details about our opening and shipping times over Christmas and the New Year. During this period, we will continue to ship orders via APC and DPD.

Opening Times

Day Opening Hours
Friday 22nd December 9:00 – 13:00
Monday 25th Dec Closed
Tuesday 26th Dec Closed
Wednesday 27th Dec 10:00 – 16:00
Thursday 28th Dec 10:00 – 16:00
Friday 29th Dec 10:00 – 16:00
Monday 1st Jan Closed
Tuesday 2nd Jan Open as usual

Please be aware, we will be operating with a reduced number of staff between Christmas and New Year which may increase wait times.

Delivery Times

Avoid delays; the cut off time for collection on 22nd December is 12:15, orders placed after this time will not be collected until 27th December. If it’s important for you to receive your orders before Christmas please make sure they are placed by the 21st December at the latest. Or you can select a weekend delivery service for collection on the 22nd.
Order APC & DPD Cut off APC & DPD Delivery
22nd Dec 12:15 27th Dec
27th Dec 15:15 28th Dec
28th Dec 15:15 29th Dec
29th Dec 15:15 2nd Jan*
2nd Jan 16:45 3rd Jan

*Please note; no deliveries will be made to addresses in Scotland on 2nd January due to a public bank holiday.

Please note: Christmas is a busy time of year for our couriers and therefore this may lead to delays. If it is important that your orders are delivered on a specific day, we would recommend considering selecting a pre 12:00 service – please contact a member of our team to discuss your requirements.

ENERGISE Your Earning Potential

We’re gearing up to help make 2024 your best in business yet!

Wouldn’t it be great to be making additional profit just for asking a question? Light up your profits by becoming a Fidelity Energy reseller through ProVu.

And the best news is, we won’t impact on your profit, you’ll gain support from ProVu and Fidelity Energy absolutely free!

Let us explain how you can benefit from this booming market.

Why should I consider becoming an energy reseller through ProVu?

1. All of your existing customers will undoubtedly be using energy – tie them into your company even more by helping them to save money on their energy.
2. Telephony and internet-based services are already considered as a utility; why not power up your portfolio and enhance your offerings with energy.
3. Don’t be left in the dark – Let ProVu and Fidelity Energy train your staff and assist with helping you to ‘seal the deal’. Together we’ll light your way through the process.
4. There’s no stock purchasing or delivery costs involved, meaning you don’t need to financially invest to get started.  
5. Switch on to sustainability; with Fidelity Energy, you can open up green energy tariffs, EV charging, solar energy and voltage optimisation to your customers.

Find Out More

Getting Started…

The first thing you’ll need to get started is your customer’s energy bill. Once you have this, we can introduce you to the Fidelity Energy team who will obtain the best quotes available for you to present to your customer.

With access to preferential pricing from many trusted suppliers, and approval to supply to the Public Sector through the DPS framework, it’s a win-win for everyone!

Let us help you prepare to boost your profits in 2024. With access to free marketing collateral, web materials and training, Fidelity Energy make becoming an energy reseller a low touch, high profit opportunity. Simply get in touch today to get started.

Let’s Talk

… Come and Meet them at our Partner Day!

Discover more at our partner day! We’re excited to announce Fidelity Energy as a Silver Sponsor at our upcoming partner day in London on 29th November.

Get in touch with a member of our team today to claim one of the very last tickets available for this exclusive event and discuss the opportunities available with the Fidelity team themselves.

View the Agenda

The ProVu Team.

An Important Notification: Temporary Service Disruptions – 18/10/2023

An Important Notification: Temporary Service Disruptions

UPDATE: 19/10/23 – 10:40
Our Systems are now back up and running and business processes are now back to normal.

We apologise for any inconvenince caused.
UPDATE: 18/10/23 – 12:51
Our emails are now up and running again and we are starting to receive emails which have been sent during our downtime. Our team are working their way through these and will begin to action/respond accordingly soon.

Work on our system continues.

We are currently experiencing some technical issues within our system which is currently affecting our ability to send and receive emails and process orders. Our team are busy working to resolve these issues and are actively addressing the situation to restore normal operations as swiftly as possible.

For now, our friendly team remain available by our main contact number; 01484 840048. If you have any queries, please don’t hesitate to call us.

Stay Updated:

To keep you informed and updated about our progress, we will be providing regular updates on this blog post. We encourage you to visit this post for the latest information and developments regarding the system restoration process. Our Sales and Technical Support teams remain available for you to contact by telephone.

We apologise for any inconvenience caused.

The ProVu Team.

Are You Switch Off Ready?

As we approach the UK end of sale date for new ISDN lines it’s a good time to ensure you have the right products available to your customers. In light of the switch off, it’s reported that BT will need to transition more than 14 million lines across the UK to accommodate for this digital transformation. With approximately a third* of UK businesses still utilising traditional telephone systems, the business opportunity is huge! Here’s a reminder of how we can help you to maximise your leads.

Deskphones - Discover ProVu's Offering

Desk & Cordless Phones

We partner with the world’s leading manufacturers to offer an extensive range of deskphones and cordless handsets. Whatever budget or requirements you’re working with, we have a handset for you.
Door Entry Solutions

IP Door Entry & Alerting

It’s not just phones! Many people are still utilising analogue door entry systems and alerting devices. We offer a range of IP alternatives making it simple to upgrade these devices.

What’s more, we can even support you with the installation of these devices, helping you to maximise the opportunities available, speak with us to find out more.
Gateways - Prepare for the Switch Off with ProVu

Gateways, SBCs and ATAs

With the ongoing price increases not everyone will be in a position to, or want to completely update their entire systems. We offer a host of VoIP gateways, SBCs (Session Border Controllers) and ATAs (Analogue Telephony Adaptors) to enable the use of legacy hardware, helping to minimise costs and disruption.
UPS Devices - Supporting the Switch Off

UPS Devices

As per Ofcom’s guidelines, any VoIP Service must be supplied with a battery back-up or mobile device to enable vulnerable people to contact the emergency services in the event of a power outage. Discover our range of UPS devices; with options to suit business and residential use, we’ll help you meet the recommended requirements.
Cloud-Based Telephony

Telephone Systems, Cloud-Based Solutions & Headsets

Ideal for hybrid working and hot desk environments, softphone clients and cloud-based telephony systems offer a great option for those looking for a web or mobile-based solution.

Headsets and cloud-based solutions often go hand in hand, we can also help you source the right headset for your solution.
Routers - Preparing for the Switch Off

Routers

Without a reliable internet connection, VoIP is redundant. Discover our range of routers, designed to ensure a reliable connectivity. From robust business-grade devices to budget friendly, end user options, our router offering will help your customers to keep connected.

What the PSTN Switch Off means to the Telco World

We also offer a range of flexible payment options so your customers can spread the associated costs over an agreed fixed term. Speak with us to discuss the options available.

Whatever your requirements are, we’ve got your back. Call us on 01484 840048 or email *Data source taken from Computer Weekly.

Looking for Regular 3CX Updates? Register for our NEW Drop-In Sessions

3CX Drop In Sessions

We know it can sometimes be difficult to keep up to date with the latest changes. 3CX are continuously developing their award-winning solution to enable you to access the very best features and functionality. Now you never need to miss an update again with ProVu!

Starting from 4th May, we will be hosting monthly virtual drop-in sessions. In the first session, we will be discussing the recent changes made to 3CX’s free licence and what these changes mean for you and your customers. In this short 15-minute session, our Senior Technical Sales Executive, Jason Pryke will also be taking your questions, giving you the opportunity to access the answers you are looking for.

Find out & Register

Let us know what you’d like to hear about!

Got a topic you’d like to learn more about? Let us know! These drop-in sessions are an opportunity for you to access the information you need. Simply complete our topic suggestion form to help shape the focus of our future sessions*.

We hope to see you online soon!

Make a Topic Suggestion

View the Drop-In Schedule

Become a Certified Partner with ProVu

Accredited 3CX Training
In addition to our new monthly drop-in sessions, you can also continue to benefit from our quarterly virtual training courses.

Register your interest to be among the first to be notified about our new training dates!

Find Out More & Register

Looking to find the best hardware option for your 3CX installations? Our team are on hand to help you with your fulfilments. Speak with a member of our team today to make the most of our one-stop shop. Call us on: 01484 840048 or email contact@provu.co.uk.

NEW BLF Configuration Now Available!

Have you ever wanted to remotely programme your phone’s function keys prior to them arriving on site?

We’re thrilled to share our latest system development with you! Introducing our new BLF configuration service, available exclusively on ProSys.

What does this mean for me?

In ProSys Management, you can now edit the function settings on any Snom or Yealink* phone. This new feature can be used to update busy lamp field settings with information such as extension numbers, contact names and/or areas within a business such as ‘reception’.

It’s as easy as 1, 2, 3

Getting started couldn’t be simpler! On the ProSys Management page, you can specify the settings for your device’s programmable function keys by simply filling in the relevant fields.

Once complete, click ‘Save configuration’ to apply your settings to the associated devices.

Whether you’re about to deploy a large number of phones or would like to remotely update the BLF keys of devices out in the field. Our new service could save you hours of manual work and the costs associated with carrying out site visits.

Try it out for yourself!

In order to access this new service, you will need to become a ProSys Management user. Along with BLF configuration, ProSys Management offers a range of additional features including:

  • The ability to view and monitor all deployed phones
  • Search for phones by MAC address or phone number
  • Edit settings eg. Change SIP username and passwords
  • Manage phone firmware upgrades in a controlled manner
  • Keep logs of phone status and errors
  • Maintain log of firmware updates

Get in touch today to set up a free trial of ProSys Management and discover the future of simplified hardware deployments.

Find out more

Already a ProSys Management user? BLF configuration should automatically show up on your account – What are you waiting for get started today!

Tell us what you’d like to see!

We’re always looking to develop our systems to best suit your needs. If you have any suggestions of how we can add further functionality to our BLF configuration or to any other element of our systems we welcome you to share your thoughts! Simply complete our online feedback form or email support@provu.co.uk.

 

*Additional brands will be added in due course.