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Welcome to the Team, Joe!

We’re delighted to welcome Joe to ProVu as our new Sales Manager, who joined us last month. With a wealth of experience and a strong track record in the tech market, Joe will play a key role in driving our growth and supporting our partners throughout 2026 and beyond.

To help everyone get to know him a little better, we sat down with Joe to ask a few questions about his background, his first impressions, and what he’s looking forward to most in his new role.

What attracted you to join ProVu?

ProVu specifically attracted me as it was clear to see from the outset that they deliver a service, not just a product. The impotence which is placed on the satisfaction of our partners was noticeable from the first time I stepped through the door.

On a personal level, after spending the last 4 years in the channel tech sales industry, I was keen to move to a business in which I could grow personally and professionally. ProVu has shown acumen in the significant market growth they’ve achieved within the last 18 months – all of which couldn’t have been done without having some of the exceptional individuals they do! Getting the chance to work alongside, and learn from them, was the biggest attraction to working with ProVu.

Can you tell us a bit about your background and experience?

I’ve spent the last 4 years in IT channel sales. I previously worked for one of the UK’s largest sellers of refurbished enterprise server and storage solutions. I began my time there as an account manager but over time focussed my attention into upskilling of sales’ technical knowledge and peer reviewing their technical presentations/solutions/delivery to clients.

What does your role involve, and what will you be focusing on first?

I have joined ProVu as their Sales Operations Manager. My role will focus on strategically working with our clients and sales team to ensure ProVu are a best-in-class Telecoms distributor. I will also be taking on the responsibility of working with our vendors to ensure that we can commercially and technically support our clients.

I want to focus my attention on building relationships with and understanding the business of our clients; what makes them tick. Alongside this, product training, product training and more product training!

What do you like to do in your spare time?

I am a season ticket holder for Liverpool FC. I spend weekends attending matches. I am also an avid live music fan and get myself to as many gigs as possible.

Quick Fire Questions:

Favourite film or TV show?

TV Show: The office (US)

Film: Back to the future.

Go-to holiday destination?

I have a strict ‘’never go anywhere twice’’ policy. My favourite country I’ve been to is Denmark.

Favourite meal?

King Prawn Linguine

Office playlist: what’s your top song?

Hallelujah moment – the Snuts.

We’re excited to have Joe on board and are confident his insight, energy, and experience will be a huge asset to both our team and our partners.

Please join us in giving Joe a very warm welcome to ProVu!

Disruption to Deliveries 08/01/2026

Important Shipping Notification: Delays to orders Shipped 08/01/2026

There will be a delay to all orders which were despatched yesterday (Thursday 8th January). This is due to the adverse weather conditions caused by Storm Goretti.

Our courier partners have advised that parcels should arrive at the central hub today, although high parcel volumes and weather conditions at the delivery destination may cause some additional delays.

We apologise for any inconvenience this may cause. If you’d like to discuss any delayed shipments with a member of our team, please call 01484 840048 or email contact@provu.co.uk.

The ProVu Team

Christmas Opening & Shipping Times

Can you believe it’s December already? With the festive season fast approaching, we wanted to update you on our opening and shipping times over Christmas and the New Year.

Although our team will be taking a short break, we’ll still be working between Christmas and New Year to ensure your orders are processed and shipped promptly. During this time, we will continue to dispatch orders via APC and DPD, helping you keep your customers happy throughout the festive period.

Opening Times

Day Opening Hours
Monday 22nd Dec 9:00 – 17:30
Tuesday 23rd Dec 9:00 – 17:30
Wednesday 24th Dec 09:00 – 13:00
Thursday 25th Dec Closed
Friday 26th Dec Closed
Monday 29th December 10:00 – 16:00
Tuesday 30th December 10:00 – 16:00
Wednesday 31st December 10:00 – 16:00
Thursday 1st January Closed
Friday 2nd January 09:00 – 17:30

Please be aware, we will be operating with a reduced number of staff between Christmas and New Year which may increase wait times.

Delivery Information

There will be no APC or DPD deliveries on 25th and 26th December, or 1st January.

With the increase in parcels during the festive season, couriers experience higher volumes than usual. Please keep in mind that delivery times may be longer than normal.

For time-sensitive deliveries, we recommend selecting a pre-12:00 service – please contact our team to discuss your requirements.

Below are the collection times from our courier services, along with the revised cut off times during the festive period.

Courier Collection & Cut-Off Times

Order Date APC Cut off DPD Cut off
22nd Dec 16:45 15:45
23rd Dec 16:45 15:45
24th Dec NO COLLECTIONS NO COLLECTIONS
25th Dec CLOSED CLOSED
26th Dec CLOSED CLOSED
29th Dec 14:45 14:30
30th Dec NO COLLECTIONS NO COLLECTIONS
31st Dec NO COLLECTIONS 14:30
1st January CLOSED CLOSED
2nd January 16:45 15:45

*Please note; The 2nd January is a Bank Holiday in Scotland, affected deliveries will resume on Monday 5th January.

Christmas is a busy time of year for our couriers and therefore this may lead to delays. If it is important that your orders are delivered on a specific day, we would recommend considering selecting a pre 12:00 service – please contact a member of our team to discuss your requirements.

The ProVu Team.

Giving Back While Connecting: ProVu’s Inspiring Visit to Comms Vision 2025

Last week, we rounded off another fantastic Comms Vision event. For us, it is a key event in our calendar, one filled with thought-provoking conversations, valuable networking, and a commitment to shaping the future of the channel. This year, we wanted to take a different approach with our participation; we wanted to make it about more than just business.

For every meeting we held during the event, we pledged to donate to our chosen local charity, Forget Me Not Children’s Hospice. Thanks to the incredible support and engagement from fellow delegates, we’re proud to have raised £450 for this incredible organisation.

Forget Me Not Children’s Hospice provides specialist care and support to children with life-limiting conditions and their families across West Yorkshire. Their work makes an immeasurable difference to those facing the toughest of journeys, and we’re honoured to be able to support their mission.

Reflecting on the event, our Managing Director, Justin Carl, shared:
“Comms Vision is always a standout event in our calendar. Everything about it from the venue to the engaging conference agenda and high-quality networking opportunities, it never fails to impress.

“This year, we wanted to add a charitable element to our participation. For every meeting we held, we committed to donating to a local cause. Thanks to the support of our fellow delegates, we raised £450 for Forget Me Not Children’s Hospice, who carry out incredible work supporting children with life-limiting conditions and their families throughout West Yorkshire.

“A huge thank you to everyone who met with us and to the Comms Dealer team for organising yet another exceptional event. We’re already looking forward to next year!”

We’re incredibly grateful to everyone who contributed whether by meeting with us, sharing ideas, or simply stopping for a chat. Your time helped turn conversations into meaningful impact.

We’re already excited to see what Comms Vision 2026 will bring!

Did You Know You Can Do All This with ProVu?

We want to make sure you’re getting the most from ProVu.

Here’s a reminder of just some of the ways we help save you time, reduce overheads, and unlock new opportunities.

Did you know you can…

Ship devices fully pre-configured and ready to go?
With our provisioning services, phones arrive plug-and-play. No engineer required on-site.
White-label deliveries direct to your customers?
Maintain your brand identity with our customised shipping, including your logo and paperwork.
Manage everything in one place with ProSys?
View stock, place orders, configure devices, manage RMAs and track deliveries, all from one secure portal. Our API can even automate the whole process if you’re ready to scale.
Offer automatic device management via our new ACS Server?
Effortlessly roll out firmware updates and config changes, whether your devices are on-site, remote, or installed years ago. Stay in control without needing on-site access.
Provide a simple, reliable 4G failover?
Never leave your customers in the dark. Our new vM2M-powered by Anvil solution ensures internet connectivity stays up during outages. Ideal for VoIP, POS, and cloud services.
Upskill your team with free training and webinars?
From onboarding to technical certifications, we help your team stay confident, current, and competitive.
Get real support from real experts — not a script?
Whether it’s product advice, project planning or troubleshooting, our friendly team is here when you need us.

Find out more about everything we do!

Why do we do all this?

Because your time matters. Your customers matter. And your growth matters.

We’re here to be more than a supplier, we’re your behind-the-scenes team, helping you deliver.

Want to try something new, or need a refresher?

Call us on 01484 840048 or email contact@provu.co.uk and let’s get started.

Check out our latest Router Services on ProSys!

We’re making it easier than ever to manage your DrayTek deployments with our latest ACS update. Whether you need support with provisioning before deployment or ongoing management post-installation, our updated TR-069 platform puts all your devices in one place for seamless control.

Even if you’ve purchased your DrayTek routers elsewhere, our adoption service ensures you can still take full advantage of our powerful provisioning and management tools.

What’s New?

  • Enhanced Interface: Easily edit configurations with a more intuitive layout
  • More Editable Settings: Increased flexibility for customisation
  • Template Tracking: View and update templates at a glance
  • Firmware Updates with Scheduling: Keep devices secure with automated updates
  • Real-Time Push Updates: No need to wait for the router to check-in
  • Online/Offline Status Monitoring: Always know which devices are active

Pricing at a Glance

Pre-deployment Provisioning

Post-purchase Activation

Adoption (Devices Purchased elsewhere)

Ongoing device management is free for the first 12 months and just 25p per month after that.

Find out more about Router Provisioning & Management

Important Update on Billing

Previously, billing applied only to devices that had contacted our servers in the last three months. Moving forward, all routers on our ACS will be billed unless you request removal. If you no longer require management for a device, simply let us know, and we’ll take care of it.

Want to streamline your DrayTek device management? Get in touch on 01484 840048 or email contact@provu.co.uk to get started.

Christmas 2024 Opening Times

The festive season is almost upon us! With that in mind, we wanted to share more details about our opening and shipping times over Christmas and the New Year. During this period, we will continue to ship orders via APC and DPD.

Opening Times

Day Opening Hours
Friday 20th December 9:00 – 17:30
Monday 23rd Dec 9:00 – 17:30
Tuesday 24th Dec 9:00 – 13:00
Wednesday 25th Dec Closed
Thursday 26th Dec Closed
Friday 27th Dec 10:00 – 16:00
Monday 30th December 10:00 – 16:00
Tuesday 31st December 10:00 – 16:00
Wednesday 1st January Closed
Thursday 2nd January Open as usual

Please be aware, we will be operating with a reduced number of staff between Christmas and New Year which may increase wait times.

Delivery Times

As the Christmas season is a busy time for our couriers, delivery times may take longer than usual. To ensure your orders arrive on time and avoid disappointment, we recommend placing your orders early and allowing extra time for delivery.

Standard UK Next Day Delivery

Order APC Cut off DPD Cut off Delivery Estimate
20th Dec 16:45 15:45 23rd Dec*
23rd Dec 16:45 15:45 24th Dec*
27th Dec 15:15 14:45 30th Dec*
30th Dec 15:15 14:45 31st Dec*
31st Dec 15:15 14:45 2nd Jan**

*Due to busy delivery period there are increased chances of delays to deliveries.

** The 2nd January is a Bank Holiday in Scotland, deliveries will resume on the 3rd January.

Please note: Christmas is a busy time of year for our couriers and therefore this may lead to delays. If it is important that your orders are delivered on a specific day, we would recommend considering selecting a pre 12:00 service – please contact a member of our team to discuss your requirements.

ProVu Joins the Top 100

We’re excited to announce that ProVu Communications has been ranked among the Top 100 Companies in Kirklees! This recognition is a testament to our dedicated team, trusted partners, and loyal customers who make our continued growth possible.

The Top 100 Companies ranking is based on several key performance indicators: headcount, turnover, year-on-year growth, profit before tax, and shareholders’ funds. Our placement reflects the collective strength of our business as we continue to innovate and support our partners in the telecoms industry.

Being part of this prestigious list motivates us to strive even further in our commitment to providing top-notch telecom solutions and services across the UK. Thank you for being a part of our journey. We look forward to reaching new heights together!

GigaSET & Go! New Provisioning Services Now Available

Wouldn’t it be nice if things just worked? Lucky for you, we’ve been working on just that. Introducing our latest Gigaset provisioning updates. Discover a world of simplified Gigaset deployments with ProVu.

What’s New?

1.

 Secure HTTPS Provisioning: We’ve extended the availabilty of our provisioning service to now include the N610IP, N670IP and N870IP.

2.

 Embrace the Change with the N610IP: As the replacement to the popular N510IP, we’ve made the transition even simpler for you.

3.

 Looking to extend existing solutions? You can now add additional replacement handsets to your deployed base stations through ProSys too*!

All of these enhanced features are now available at the same low prices as our existing services. For just a small investment, you can enjoy streamlined deployments saving you time and strengthening your customer’s experience.

Gigaset Provisioning Pricing:

  • Redirection: £1.00

    • Want to point devices directly to your own or a third-party provisioning server? We can do this for you with our redirection service.
  • Configuration: £1.50

    • Have a platform but unable to manage devices? Our configuration services allow you to remotely manage & edit device settings through our portal, ProSys.
  • Setup Charge**: £5.00 per base station

    • Save time & money with our Setup service; let us pre-pair your DECT handsets to your base station so they arrive on site, ready to plug & play.

Find Out More About Our Services

Share Your Thoughts!

We’re always working on our systems to deliver what you need. Whatever you’re looking for, we encourage you to share your ideas; we’re an accommodating bunch and we’ll always help where we can.

Share Your Thoughts!

 

The ProVu Team

 

*Requires a subscription to ProSys Device Management.

 

**Provisioning available on the N610IP, N670IP and N870IP DECT Base Stations and compatible handsets. Base Station Setup enables us to pair and allocate your handsets prior to shipping.

Let Us Introduce You…

ProVu partner with Fidelity Energy

Have you considered becoming an energy reseller? Maybe you’ve thought about it before but didn’t have the time to progress, or perhaps you’re not sure how it would come across to your customers and how to position it in your portfolio. We’re here to help!

We’ve partnered with Fidelity Energy to offer you a new opportunity to tap into this lucrative sector with no investment and fantastic returns!

And the best news is, we won’t impact on your profit, you’ll gain support from ProVu and Fidelity Energy absolutely free!

How to Energise Your Earning Potential

Minimal Effort, Maximum Returns

All it takes is an energy bill and the Fidelity team will take care of the rest. Help your customers access some of the most cost-efficient tariffs on the market while you can improve your bottom line, improve customer retention, and enhance your offering.

With access to a feature-rich client portal packed with free to use marketing collateral, sales aids and expert advisors on hand, we like to think of the Fidelity Energy team as an extension to yours. They’re there to help you every step of the way.

Spark a Conversation

WEBINAR: Tuesday 23rd January 2024, 11 am
How To Position Energy Within Your Portfolio

Join us for an exclusive webinar designed to show you how to position energy within your portfolio. Register today to join our Sales Director, Anna Maria Marzec-Smith and Sean Dixon, Sales Director at Fidelity Energy to learn more about how to approach the topic with your existing customer base and the returns you can expect to see.

 

Save Your Spot!

With access to preferential pricing from many trusted suppliers, and approval to supply to the Public Sector through the DPS framework, it’s a win-win for everyone!

Let us help you prepare to boost your profits in 2024. Simply get in touch today to get started. Call us on 01484 840048 or email contact@provu.co.uk for an impartial discussion on becoming an energy reseller with ProVu & Fidelity Energy.