How to capture a PCAP trace on a Snom phone

If you have contacted our support team with a technical issue we may require to see a trace from the phone.

Please note: This guide is for UDP/TCP, if you are using TLS please refer to the following guide below:

Here is how to obtain the logs from the phone.

Step 1 – Web browse to the phones web interface.

Step 2 – Once logged in navigate to PCAP Trace down the left hand side (As shown below)

Step 3 – Click on Start then replicate the fault you are having.

Step 4 – Once you have replicated the fault go back to this page (above) and click Stop.

Step 5 – Click ‘here‘ highlighted in blue (As shown below)

Step 6 – The trace will start to download, once downloaded please send this over to for us to investigate your issue further.

If you have any problems obtaining a trace please contact or call 01484840048 option 2 for support.