There are a couple of ways to capture logging information on 3CX, here is a guide on how to obtain both.
Capturing an Activity Log
Step 1 – From the Dashboard of the Management Console click on Activity Log (As shown below)
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Step 2 – Click on Settings (Highlighted below)
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Step 3 – Change the Logging Level to Verbose and press OK (Highlighted below)
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Step 4 – Once you have pressed OK click on Capture (Highlighted below)
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Step 5 – Once you have clicked on Capture the following window will pop up below.
At this stage you should replicate the fault you are experiencing and then press Stop. (Highlighted below)
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Step 6 – After you have clicked Stop the following window should pop up, click ‘here‘ to download the PCAP file then press ‘OK‘ (Both highlighted below)
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Step 7 – Once the file has download please send this over to support@provu.co.uk with a description of the fault you are experiencing so we can look into this for you.
Generating Support Info
You can also Generate Support Information by doing the following:
Step 1 – From the Dashboard of the Management Console hover over Support at the top right and click on Generate Support Info(Highlighted below)
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Step 2 – Once done the Administrator will get an email with the support information and the following window should appear:
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Once the Admin received the support information please forward to to suport@provu.co.uk with a description of the fault you are experiencing so we can look into this for you.
If you have any issue obtaining a log please contact our support team at support@provu.co.uk or call 01484840048 option 2 for support.