Bria Stretto – Generating Support Logs for an Android Device

Note: Although this guide was created for Bria Stretto, it is still applicable to Bria Enterprise.

If you have contacted our support team regarding an issue with CounterPath’s Bria Stretto application we may require some logs from your application that you will need to generate.

This blog post should act as a rough guide on how to obtain them because it may vary slightly depending on the application version and also the make and model of your device.

Obtaining the logs from an Android device

Step 1 – Open the Bria Stretto application and replicate the fault

Step 2 – Once the fault has been replicated press the ‘Cog’ icon. (Highlighted in the image below)

Step 3 –  Once the new page loads, select ‘Advanced Settings’ (Highlighted in the image below)

Step 4 – Once the next page loads, scroll down until you reach ‘Application Logging’ and press ‘Send Log’. (Highlighted in the image below)

Step 5 – Once you press ‘Send Log’ it will display the image below. Once you are on this page press ‘Yes’ to generate the log

Step 6 – After the log has been generated and sent to CounterPath’s server it will display something similar to the image below with a ‘Log Reference’. (It is Important to make a note of this reference)

Step 7 – Contact us with the log reference and the user account this log belongs to so we can find it on the CounterPath Portal.

Important: You need to contact us once the log has been generated as they don’t stay on the portal for long.

LORIX One – The LoRaWAN Gateway for all IoT Projects!

Have you considered exploring IoT technologies? Having received our first shipment of the LORIX One LoRaWAN Gateway just last month, it is the ideal gateway for all IoT projects.

What does it do?

Available for either indoor or outdoor use the LORIX One LoRaWAN gateway can be simply integrated via the cloud to support various popular networks such as The Things Network and LORIOT to transfer data gathered from deployed sensors within a 10km range in rural areas or 3km in urban environments.

Find out more about LORIX One

If you’d like to discuss IoT project ideas or have suggestions of new IoT products you’d like to see us supply, please call 01484 840048 or email contact@provu.co.uk.

End of Sale Notice – Snom D745

Snom D745
End of Sale Notice

Snom has officially announced that the D745 desk phone has reached ‘End of Sale’. Based on our current stock level we estimate that our supplies will last until late 2018, once these models have gone, they will not be replenished.

The D745 will continue to be supported until August 2020. As a replacement model, we recommend taking a look at either the Snom D345 or the D785, which both offer a suitable alternative.

Stay Connected with DrayTek Routers

DrayTek’s award-winning router range offers a variety of options to suit every requirement. With an array of USPs, they offer advanced features to ensure your customers remain connected at all times.

 

USPs of DrayTek

Line Resilience & Failover
With a range of connection types available such as VDSL, WAN and 4G, DrayTek routers can remain connected even if the primary connection fails.

Load Balancing
Distribute traffic across multiple connections to maintain connectivity speed, this can be either IP-Based or Session-Based.

Quality of Service
With QoS, time-sensitive data such as VoIP is prioritised without degrading the quality of other data types.

High Availability
Routers in the 2862 series or above can also be supported by a backup router of the same model, ideal for environments where connectivity is of critical importance.

 

Discover the DrayTek Range

Yealink Awarded Growth Excellence Leadership Award

Yealink was recently awarded the 2018 Global Growth Excellence Leadership award by growth consultancy firm, Frost & Sullivan. Recognised for their position in the market, the award acknowledges Yealink’s sustainable strategy to achieve exponential growth from its compelling product range, competitive pricing and an excellent level of customer service.

We would like to wish Yealink a huge congratulations on achieving this award!

Try out the new Beta ProSys!

We’ve been busy working on a new refreshed design for ProSys which we hope you will like. We invite you to try out the Beta version of our new-look site today!

Your username and password will be the same as your usual login details, the site is fully functional – any orders you place or provisioning changes you make will feed through to our systems.

What’s New?

  • Refreshed design
  • New look homepage
  • FAQ sections to answer your questions about ProSys
  • In basket notification at the top of each page for quick access to your shopping basket
  • More user friendly labels
  • Tab layout for device management pages for easier navigation

 

Login now

 

If you do not have a login or have forgotten your password you are able to request a new one here. We encourage you to let us know what you think and would be very grateful for any comments, problems and suggestions on how we could improve ProSys in the future to best suit your needs – login and send us your feedback.

Snom 3 Year Warranty – Now Available Across the Range

You can now benefit from a 3 year warranty across the entire Snom range! Effective from 1st July 2018, all Snom Desk, DECT and Conference phones are now supplied with a 3 year warranty as standard – giving you added peace of mind.

Renowned for their high quality engineering, Snom’s current return figures stand at just 0.4%, this is testament to the quality and robustness of the entire range.

See Full Terms & Conditions

Save with Sangoma’s Summer Gateway Bundle Offer

VoIP gateways can be a tricky business if not installed and configured properly and we know it can sometimes be a difficult and time-consuming task to learn about new, more technical products. Sangoma understands this and has developed a new offer for their Vega Gateway range. Available until the end of August 2018, the following bundles include everything you need to get up and running with your gateways, including one year’s technical support.

Small Business Bundle

SME Bundle

Enterprise Bundle
GATEWAY
Choose from one of the following options:

  • Vega 60G – 4 FXS
  • Vega 60G – 4 FXO
  • Vega 60G – 2 BRI

Gold Support

Implementation/
Consultation Time
60 Minutes

Enquire now

 GATEWAY
Choose from one of the following options:

  • Vega 100G
  • Vega 3000G

 

Gold Support

Implementation/
Consultation Time
90 Minutes

Enquire now

 GATEWAY
Choose from one of the following options:

  • Vega 600G – 60ch
  • Vega 3050G

 

Gold Support

Implementation/
Consultation Time
120 Minutes

Enquire now

Installation couldn’t be simpler with the implementation/consultation time and Gold Support included. Get in touch today to place your order and simplify the connection of VoIP services to existing legacy infrastructure.

Find out more about Sangoma Vega Gateways

How to configure your 2N Voiceblue Next to pass incoming calls to your PBX

1. Set up a trunk on you PBX to use Register/account based authentication and set the main trunk number to the number of the sim you want the inbound calls to come from.

2. On the Voiceblue go to Gateway Configuration > VoIP Parameters > Sip Registration and enter the auth username and password from your PBX trunk. Set the Registration domain to the IP of the PBX

3. On the same page in the IP Addresses section enter the IP address of the PBX in the SIP Proxy (GSM→IP) field.

 

4. Go to the GSM incoming groups section. In General Settings change the Mode to ‘Accept incoming calls + dialtone’

5. Same section set the DTMF dialling timeout to 0 (zero).

6. Same section under List of called numbers add the number of your sim.

Calls should now pass through to your PBX and can be routed as required.

 

Thank you for reading.