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Fanvil Troubleshoot

Fanvil Stuck on Splash Screen

If your Fanvil phone is stuck on its splash screen:

Then you may be able to resolve this by hard resetting the phone via POST MODE. Follow the steps below to find out how:

Step 1:

Make sure your IP phone is completely turned off.

Step 2:

Hold the pound key (#) 

  • If you are using an X6: press # after the 2nd Red Light blinks on Power Indicator LED.
  • If you are using an X7: press # after the power light has flashed 4 times.

You will then see the message “Post Mode” appears on your screen as per image below:

Step 3:

Dial *#168

After 5 seconds, you should see “Conf Reset” on your screen.

Restart your IP phone and your phone will be reset to the factory settings.

If this did not resolve your issue they you may need to try a TFTP firmware recovery found here.

If you have any issues please contact support@provu.co.uk or call 01484 840048 option 2.

Enabling EHS on Fanvil phones

The steps below will show you how to enable EHS both through the phones interface and the web interface on your Fanvil phone.

Phone Interface

Step 1:

Go to Menu > Features > Advanced > EHS as shown below:

Step 2:

Using the right arrow key set the EHS option to ‘Enabled‘ and press ‘OK‘ to save changes:

Web Interface

Step 1:

Find the IP address of your Fanvil phone by going to Menu Status or by pressing the ‘OK‘ button.

Step 2:

Once you have obtained the IP address enter this into your web browser you should be then prompted for login credentials, by default these are:

Username = admin

Password = admin

Step 3:

Once successfully logged into the web interface navigate to Phone Settings Features > under Basic settings Enable a setting called ‘Ring From Headset‘ as shown below:

Step 4:

Now go to Media Settings > EHS Type > Enable > finally click Apply.

You should now be able to answer and end calls using your wireless headset.

If you have any problems/issues please contact support@provu.co.uk or call 01484 840048 option 2 for support.