T58A

You may be getting reports from your customers saying that when they are on a call, the opposite party is telling them that their audio is too quiet, or maybe even too loud when they talk. Usually this isn’t a problem because the opposite party can adjust the volume of the person calling with their own phone, but what if the opposite party has already done that and it’s still too quiet or too loud?

If that is the case then you may be able to adjust three settings on the Yealink device. These can found on the web user interface by going to the ‘Features’ > ‘Audio’ page and adjusting the settings in the image below outlined in green.

An alternative way to think what these settings do is adjusting how sensitive the microphone is on the device. You can adjust the handset, headset and handsfree sensitivity to be weaker or stronger. The valid values are between -50 and 50. The higher the value, the louder it should be. The lower the value, the quieter it should be.

When adjusting this setting it is important to be cautious. Incorrectly configuring the value can have adverse effects on the audio quality so it’s advisable to gradually increase or decrease the value until you find the right spot.

If you control your own provisioning server and would like to configure this remotely you can use the provisioning parameters below:

voice.headset_send
voice.handset_send
voice.handfree_send

Hopefully after adjusting these settings it resolves the issue and provides a better experience for the end-user and the opposite party on the calls.

For further technical assistance with your Yealink devices please contact our support team by emailing support@provu.co.uk.

Over the past few weeks with remote working being at the fore front of most companies minds, Teams devices offer a solution to the growing challenge that companies will face in the coming months. The ability to have staff remotely work from anywhere and still contribute to the day to day running of the business, will soon be a must-have.

Keep connected

With Microsoft Teams, users are able to keep in contact with all of their team members via a virtual work space, and instantly go from a group chat to a video conference with the touch of a button. Making communication easy and accessible for everyone, whether that be 10 or 10,000 with Microsoft Teams they can all meet in one place. For an even simpler solution, Yealink‘s T series with integrated touchscreen can help to keep your team connected.

T55A-TEAMS

4.3″ colour touch screen
Supports Office 365 and based on Android OS
Microsoft Teams-tailored user interface
Enables users to join Skype for Business directly

T58A-TEAMS

7″ colour touch screen
Built-in Bluetooth for headsets and mobile pairing
Operates on Android OS
Video phone ready with the option to connect the CAM50 HD video camera

VP59-TEAMS

7″ colour touch screen
Built-in Bluetooth for headsets and mobile pairing
Operates on Android OS
Yealink’s Flagship Video Phone

Unique to you

With Teams you can access, share and edit Microsoft Office files in real time all from your device. Allowing for advanced collaboration between your team from anywhere. You even have the option to add Microsoft and third-party apps & services to build a custom interface unique to the user.

Clear and reliable audio

What better way to discuss business than with clear and reliable audio. Many of EPOS | Sennheiser‘s headset and personal speakers are Teams compatible, helping to create the perfect solution.