CounterPath “How To” Guides

CounterPath’s Bria Stretto softphone solution is a provisionable version of the Bria 4 and Bria 5 retail client. One of the biggest features of Stretto is that you are able to log in to a cloud based portal and create and manage your clients from there without the need to log in to the clients device and input the configuration there and then.

The following guides below will walk you through the steps of creating a user, downloading the Bria Stretto client and troubleshooting if problems occur.

Creating a User Using CounterPath CCS (Bria Stretto):

If you are interested in finding out how to create a user using CounterPath’s Stretto provisioning platform, please visit the following link below to a video that shows how to do this:

Creating a User (PDF)

Downloading and Installing Bria Stretto for Windows:

If you are wanting to use the Bria Stretto application on a Windows desktop device, please visit the following link below:

Downloading and Installing Bria Stretto for Windows (PDF)

Uploading Device Logs:

If you are experiencing any technical difficulties whilst using Bria Stretto, you can upload the device logs from your device that will be sent across to CounterPath’s Stretto provisioning portal. The logs can then be downloaded on the portal and analysed.

To find out how to upload the device logs on a Windows desktop device, please visit the following link below to find out how to do this:

Uploading Device Logs (PDF)

If you have any questions, please feel free to send an email to the below address:

Matthew Heaney – matthew@provu.co.uk