Cisco Re-Direction Service (EDOS) Outage

14:40 BST:

We are aware that Cisco currently have a fault with their re-direction service for MPP phones.

This is currently affecting provisioning for any phones in the “CP” range that we sell.

As of this time, we do not have an ETA on a fix from Cisco but are assured that they are working on it.

This will only affect new phones being provisioned or phones that are factory reset.

Please keep checking here for updates.

9th April 09:00 BST:

Cisco emailed overnight at approx 10pm UK time to say that the service is now fully restored.

3CX Part Code/Ordering Guide

There are lots of different 3CX licences available and you’ll need to make sure you order the right system for your customer depending on whether they would like a subscription or perpetual licence, the number of users they have and what features they require.

The list of licence part codes looks long but really they are quite simple. We’ve put this quick reference guide together to help you to quickly pick out the correct part code for your install.

Annual Subscription Licences

Users STD PRO ENT New licence part code Annual renewal part code
4 Yes Free 3CXPSSPLA12M4R
8 Yes Free 3CXPSSPLA12M8R
16 Yes 3CXPSSPLA12M16 3CXPSSPLA12M16R
24 Yes 3CXPSSPLA12M24 3CXPSSPLA12M24R
32 Yes 3CXPSSPLA12M32 3CXPSSPLA12M32R
48 Yes 3CXPSSPLA12M48 3CXPSSPLA12M48R
64 Yes 3CXPSSPLA12M64 3CXPSSPLA12M64R
96 Yes 3CXPSSPLA12M96 3CXPSSPLA12M96R
128 Yes 3CXPSSPLA12M128 3CXPSSPLA12M128R
192 Yes 3CXPSSPLA12M192 3CXPSSPLA12M192R
256 Yes 3CXPSSPLA12M256 3CXPSSPLA12M256R
512 Yes 3CXPSSPLA12M512 3CXPSSPLA12M512R
1024 Yes 3CXPSSPLA12M1K 3CXPSSPLA12M1KR
4 Yes 3CXPSPROFSPLA12M4 3CXPSPROFSPLA12M4R
8 Yes 3CXPSPROFSPLA12M8 3CXPSPROFSPLA12M8R
16 Yes 3CXPSPROFSPLA12M16 3CXPSPROFSPLA12M16R
24 Yes 3CXPSPROFSPLA12M24 3CXPSPROFSPLA12M24R
32 Yes 3CXPSPROFSPLA12M32 3CXPSPROFSPLA12M32R
48 Yes 3CXPSPROFSPLA12M48 3CXPSPROFSPLA12M48R
64 Yes 3CXPSPROFSPLA12M64 3CXPSPROFSPLA12M64R
96 Yes 3CXPSPROFSPLA12M96 3CXPSPROFSPLA12M96R
128 Yes 3CXPSPROFSPLA12M128 3CXPSPROFSPLA12M128R
192 Yes 3CXPSPROFSPLA12M192 3CXPSPROFSPLA12M192R
256 Yes 3CXPSPROFSPLA12M256 3CXPSPROFSPLA12M256R
512 Yes 3CXPSPROFSPLA12M512 3CXPSPROFSPLA12M512R
1024 Yes 3CXPSPROFSPLA12M1K 3CXPSPROFSPLA12M1KR
4 Yes 3CXPSPROFENTSPLA12M4 3CXPSPROFENTSPLA12M4R
8 Yes 3CXPSPROFENTSPLA12M8 3CXPSPROFENTSPLA12M8R
16 Yes 3CXPSPROFENTSPLA12M16 3CXPSPROFENTSPLA12M16R
24 Yes 3CXPSPROFENTSPLA12M24 3CXPSPROFENTSPLA12M24R
32 Yes 3CXPSPROFENTSPLA12M32 3CXPSPROFENTSPLA12M32R
48 Yes 3CXPSPROFENTSPLA12M48 3CXPSPROFENTSPLA12M48R
64 Yes 3CXPSPROFENTSPLA12M64 3CXPSPROFENTSPLA12M64R
96 Yes 3CXPSPROFENTSPLA12M96 3CXPSPROFENTSPLA12M96R
128 Yes 3CXPSPROFENTSPLA12M128 3CXPSPROFENTSPLA12M128R
192 Yes 3CXPSPROFENTSPLA12M192 3CXPSPROFENTSPLA12M192R
256 Yes 3CXPSPROFENTSPLA12M256 3CXPSPROFENTSPLA12M256R
512 Yes 3CXPSPROFENTSPLA12M512 3CXPSPROFENTSPLA12M512R
1024 Yes 3CXPSPROFENTSPLA12M1K 3CXPSPROFENTSPLA12M1KR

Perpetual Licences

Users STD PRO ENT New licence part code Maintenance renewal part code
4 Yes – Not available – 3CXPSM-PS4
8 Yes – Not available – 3CXPSM-PS8
16 Yes 3CXPS16 3CXPSM-PS16
32 Yes 3CXPS32 3CXPSM-PS32
64 Yes 3CXPS64 3CXPSM-PS64
128 Yes 3CXPS128 3CXPSM-PS128
256 Yes 3CXPS256 3CXPSM-PS256
512 Yes 3CXPS512 3CXPSM-PS512
1024 Yes 3CXPS1K 3CXPSM-PS1K
4 Yes – Not available – 3CXPSM-PSPROF4
8 Yes – Not available – 3CXPSM-PSPROF8
16 Yes 3CXPSPROF16 3CXPSM-PSPROF16
32 Yes 3CXPSPROF32 3CXPSM-PSPROF32
64 Yes 3CXPSPROF64 3CXPSM-PSPROF64
128 Yes 3CXPSPROF128 3CXPSM-PSPROF128
256 Yes 3CXPSPROF256 3CXPSM-PSPROF256
512 Yes 3CXPSPROF512 3CXPSM-PSPROF512
1024 Yes 3CXPSPROF1K 3CXPSM-PSPROF1K
4 Yes – Not available – 3CXPSM-PSPROFENT4
8 Yes – Not available – 3CXPSM-PSPROFENT8
16 Yes 3CXPSPROFENT16 3CXPSM-PSPROFENT16
32 Yes 3CXPSPROFENT32 3CXPSM-PSPROFENT32
64 Yes 3CXPSPROFENT64 3CXPSM-PSPROFENT64
128 Yes 3CXPSPROFENT128 3CXPSM-PSPROFENT128
256 Yes 3CXPSPROFENT256 3CXPSM-PSPROFENT256
512 Yes 3CXPSPROFENT512 3CXPSM-PSPROFENT512
1024 Yes 3CXPSPROFENT1K 3CXPSM-PSPROFENT1K

Algo Webinar – An Introduction to IP Paging & Alerting Endpoints

Algo’s IP paging and alerting devices offer a great cross selling opportunity to new or existing IP solutions. With compatibility across a wide variety of manufacturers, Algo devices can be easily integrated to add additional functionalities such as loud ringing, visual alerts or even scheduled announcements.

Interested in finding out more? We invite you to join our upcoming webinar, Algo – An Introduction to IP Paging and Alerting Endpoints on Thursday 25th April at 11 am when we will be covering the Algo range and how you could add further value to your IP offering.

Register Now to Join the Webinar

What’s New? 3CX V16 & Pricing

With less than a week to go until the launch of 3CX’s V16, 3CX are inviting partners to join their Live Launch Session at 15:00 on Wednesday 27th March, simply head over to their YouTube Channel on Wednesday to find out more about the much anticipated version update.

New Pricing

As part of their revamp, 3CX implemented a new pricing structure last week. The new pricing saw reductions of up to 40%, making many licences become more competitively priced. Please note, however, the pricing of some perpetual licences has now increased.

4 & 8 Seat Licences

Licences for anything below 16 sc are now only available as annual licences. Customers who currently have 4 and 8 sc licences on a perpetual basis can continue to renew their maintenance or upgrade to 16 sc.

Automatic Updates

In order to maintain the same license features on V16 commercial standard keys will be upgraded to professional. If you do not wish to upgrade to V16 or to be upgraded to a professional licence, please disable automatic updates on the PBX now.

If you would like to speak to a member of our team about 3CX and how these changes may affect you, please call 01484 840048 or email contact@provu.co.uk.

Yealink Present ProVu with Distribution Award

We’re delighted to have received a prestigious Distributor Award from Yealink. Having achieved a record year of Yealink distribution in 2018, the award acknowledges our business leadership and outstanding commitment to customer satisfaction.

Commenting on our success, our Sales Director, Craig Herrett said, “The entire ProVu team has worked incredibly hard to grow our Yealink sales over the past 12 months, we are constantly looking for new ideas to support the growth of our customers’ businesses through the delivery of our value added services; our partners play a fundamental part in the delivery of this.

“We are very proud to receive such recognition for our efforts and look forward to further developing our relationship with Yealink in the future.”

Speaking about their decision to present us with the award, Yealink’s European Sales Director, Rachel Huang told us, “As a trusted distribution partner, ProVu has developed a very close working relationship with Yealink. Together, we have both added great value to customers by supplying them with great products and service. In this process, the ProVu team made a great contribution with their wealth of experience and professional technique in the VoIP market.”

Introducing Cisco’s New ATAs

Thanks to our Master Reseller status, we are delighted introduce two new Analogue Telephone Adaptors to the Cisco Multiplatform range. Used to convert traditional telephone, fax, and overhead paging communication equipment into IP devices, both the ATA 191 and ATA 192 offer a great cost-effective solution, enabling users to protect and extend their existing systems without the need for major investment.

Cisco ATA 191


2 x FXS ports
Integrated high-performance router

Cisco ATA 192


2 x FXS ports
1 x 10/100 Ethernet ports

Pricing and stock information can be viewed on our reseller portal, ProSys.

What’s New? 3CX Standard & Free Licences

As you may be aware, 3CX are changing their free and standard licences as of 1st April 2019. In order to help you prepare for these changes, we will be putting together a series of blogs which will break down the changes for you.

Changes to Standard Licences:

As part of the revamp, some features are being removed from Standard licences, these include:

  • Call recording
  • Call reporting
  • Queues
  • Office 365 Integration
  • Bridges

These features will remain available on Pro and Enterprise level licences. If you are already on a paid version of the Standard licence and still have valid maintenance you do not need to do anything, your licences will be upgraded to Pro free of charge for the remainder of the licence contract. Following the licence duration, you will need to renew your licence via Pro maintenance to maintain these features.

Changes to Free Version

All free licences downloaded from 3CX’s website after 1st April 2019 will be a V16 Pro annual licence. This licence will be valid for 40 days from the initial activation date. Following this, the licence key will then revert to a standard licence unless it is upgraded.

ProVu can also now help you source a proof of concept key for any licence for 30 days. Simply contact our sales team to discuss your projects and organise a free trial key.

New Licence Sizes

There are a number of new licence sizes coming to annual licences (only), giving you even more options to cater for customers whose requirements fall somewhere in between, these include:

  • 24 SC
  • 48 SC
  • 96 SC
  • 192 SC

To discuss any of the above information with a member of our team please call 01484 840048 or email contact@provu.co.uk.

ProVu Listed in Top 100 Northern Tech Companies

We’re celebrating being listed among the top 100 fastest growing tech companies in the 2019 Northern Tech Awards! Having achieved another record-breaking year, our sustained growth marks the fifth consecutive year we have been listed in this exclusive league table.

Our MD, Darren Garland will join a host of tech companies as The Albert Hall, Manchester on 28th March where the official rankings will be revealed – watch this space for further updates!

Gigaset Multicell Webinar: Future-Proofed Solutions, Easily Deployed

No matter how busy or big your customers’ offices may get, Gigaset’s revolutionary N870IP Pro DECT system offers a fully future-proofed solution with plenty of scope to expand. Providing support for up to 250 handsets, 60 base stations and 60 simultaneous calls per system, the N870IP PRO will soon be able to be extended up to 100 systems with Gigaset’s Integrator VM – providing incredible scope for prospective growth. Join us for our upcoming webinar, ‘Gigaset Multicell: Future-Proofed Solutions, Easily Deployed’ to find out more.

Find out more about the N870

WEBINAR – Gigaset Multicell: Future-Proofed Solutions, Easily Deployed

We invite you to join us for our upcoming webinar on Tuesday 2nd April at 11 am when we’ll be joined by James Bevan, Technical Sales Manager at Gigaset to take a closer look at Gigaset’s Multicell range and how, through our range of services, you too can supply even the most complex of solutions.

Register Now to Join the Webinar

New Cisco Multiplatform IP Desk & Video Phones

We’ve expanded our Cisco offering with the addition of three new models to the multiplatform range. Expanding on both the 6800 and 8800 series, these new devices are now available to order from ProVu.

6821 IP Desk Phone

– Now in stock

Marking the entry-level device in the 6800 series, the 6821 is an easy to use desk phone with 2 programmable line/feature keys and a 2.5″ greyscale backlit display – ideal for those looking for a budget-friendly, reliable device.

8845 IP Video Phone

– Available to pre-order

Featuring a large 5″ high resolution colour display, the 8845 video phone offers a HD 720p video camera for two-way video calling along with five programmable line keys, built-in Gigabit Ethernet switch and Bluetooth compatibility.

8865 IP Video Phone

– Available to pre-order

With an identical appearance and feature set to the 8845, the Cisco 8865 incorporates a number of additional features including 2 USB ports and compatibility with up to 3 8800 key expansion modules.

View Pricing & Stock Information