My Work Experience at ProVu

Hello, I’m Dylan Powell and I’ve recently finished a week of work experience at ProVu. I’m a sixth form student at ACS Cobham, Surrey, and I plan on studying engineering at university. I spend my time playing guitar, rugby and seeing friends.

ProVu is a leading telecoms distributor that specialises in VoIP goods, such as office phones and access control units. I received the offer of a week at ProVu from the Managing Director, Darren, and decided to do it to learn how distinct departments of a company function together and to gain a greater understanding of each one.


The first department I entered was the tech department, which is of paramount importance in a tech oriented company. They keep the database running and deal with inbound calls from customers in need of guidance. During my time here, I was taught by employees Luke and Jordan how to provision and interconnect some of the products that ProVu distribute. We used the IP addresses of the devices to configure PBX locations. In turn, I was able to make calls between them, forward calls and set up a conference call across several devices. I was also able to listen in to a couple of calls between customers and the tech support team using the company’s phone system. This allowed me to learn about the interactions between the technical support staff and their customers.


Next, I moved to the sales department and met Anna and Jason. By shadowing them, they were able to show me how orders come in and how they are processed. First, a reseller will place an order via telephone or email. Second, the sales department will receive this, enter the order details such as the product model, the quantity ordered and all other details to the company database. During my time in sales, I also practiced placing orders and learned about their product margins. It was excellent to learn everything I needed to about the company from a sales point of view. This was a great way to introduce me to ProVu’s objectives and the importance of the database.


After sales, I was in the warehouse with Jayven, James and Katy. There I saw how orders appear on the database from sales and are then prepared and transferred to couriers. I helped out by correctly retrieving goods, boxing them and preparing them for delivery. I enjoyed this department as I felt as though I was really contributing to helping the employees and the company. Also, it was brilliant to see how the order is started in sales and is completed in the warehouse very soon afterwards.


RMA is the returns department and is run by Mark in a room next to the warehouse department. There, Mark and I sorted through products that had been sent back by customers and had to conclude whether they are functioning, reparable or irreparable. For instance, we would open a package, find the RMA entry on the database and determine which category the product fell into. Similar to the tech department, RMA enlightened me on the inner workings of technological products. What’s more, it was fun to dissect and possibly fix the devices.


The systems department is what programs and maintains the database. I met Tim, who built the database, then Ben, who showed me how to improve it so that the departments can be more efficient when they use it. He taught me how to make changes and find bugs and in turn, I learned a very large amount about programming. We used the languages PHP and html to enhance several features on the database. Finally, I now know what a significant role programming has in modern industry.


I met Julia in accounts and there she taught me that her department handles the flow of the company’s capital. The accounts department must check transactions, chase outstanding payments and refunds and maintain the accounts of customers and ProVu. For example, it was interesting to see that when RMA concludes that a device was faulty since production, Julia refunds customers by adding credit to their ProVu account. I also learned that companies have credit ratings and are only given a ProVu account if they are deemed trustworthy.


Finally, I met Kate in marketing. There, it was great to learn that marketing is the department that handles the image and advertising of ProVu. Marketing must promote offers and new products to customers effectively and further gain new customers by organising show stands and promoting such activity through activity such as social media posts.

I was really happy with how friendly everyone at ProVu is. I didn’t know what to expect from this work experience and was welcomed by the employees. For example, I admire that when one person decides they want tea, they make tea for a group of three or four rather than each person making tea just for themselves. Finally, I enjoyed the five days I spent here very much and hope that ProVu continues to prosper while maintaining it’s friendly family atmosphere. Thank you very much for having me, it was a pleasure spending time with you.

Eartec’s Updated Office 500 Series

The Eartec Office 500 Series headsets have been updated with a new, refreshed look! Featuring all the same functionalities, the new design will now replace the older versions with immediate effect.

Both the monaural and binaural headsets feature the same ordering code and price, making it a simple transition for you and your customers.

To speak to a member of the ProVu team, please call 01484 840048 or email

2N LTE Verso – Now Available!

The new 2N LTE Verso is now available to order from ProVu. Featuring the same elegant design and compatible modules as the popular IP Verso, this new model offers a HD camera to provide a unique LTE door entry solution with video.

Compatible with SIM cards across a variety of networks, the LTE Verso utilises a 4G mobile communications standard for delivering high-speed wireless communication to either your PBX or the My2N hosted system. Without the need for any expensive cabling this solution can be easily installed – simply connect to power and it’s ready to go!

Key Advantages include:

Ideal solution for older buildings or remote locations where cabling may not be feasible.

Features a HD camera to offer an LTE video intercom

Can be remotely and securely configured via 2N’s cloud portal.

Available in a black of stainless steel finish

Compatible with all Verso modules*.

Pricing and stock information can be seen on our reseller portal, ProSys.


*Please note: The LTE Verso base unit requires the use of 2N’s external antenna when used with additional modules and is compatible with a variety of mobile networks in the UK. Video Preview is available on smart phones and the Indoor Touch via the My2N app, but is not compatible with third party PBX’s or third party VoIP phones.

Yealink upgrade offer now extended!

Good news, we’ve extended our Yealink upgrade offer! Available until the end of July 2019, you can purchase the new T54W for the same price as the T46S. Supplied with in-built WiFi and Bluetooth, the T54W offers a feature-rich device with all the same, if not improved functionalities of the T46S.

Get in touch & save today

Become a Yealink Partner!
Register now to join Yealink’s new UK Partner Program! Consisting of three different partner levels, there’s a status for everyone, all of which come with various benefits. Contact us to find out more.

Introducing the New Sangoma s406

There’s a new phone in Sangoma’s S-Series of IP phones. Now in stock and available from ProVu, the new s406 replaces the s405 and offers the following enhanced features:

  • New, faster internal CPU for improved system responsiveness
  • Support for OPUS codec
  • Improved overall audio performance

If you do not have access to a ProSys account, ProVu resellers can register their details by completing out ProSys registration form.

Generating Yealink Support Logs for Provisioning/Redirection Issues

If you contact the support team regarding an issue with your Yealink device and it was purchased with provisioning or redirection and this does not appear to be working it maybe due to an external factor that we have no control over, such as:

DNS related issues
Local Provisioning (DHCP Option 66, PnP)
Incorrect Time/Date on the device

In order for us to try and determine if there is an external factor involved we may ask you to provide some support logs from the device. These need to be captured in a specific sequence.

Generating the Support Logs

1) Web browse to the IP address of the device and login. After accessing the web user interface go to ‘Settings‘ > ‘Configuration‘.

On the Configuration page there will be a section called ‘Local Log‘. You will need to change the ‘Local Log‘ settings to match the image below:

Remember to press ‘Confirm’ at the bottom of the page after making the changes!

2) After changing the settings above, reboot the device and wait for around 2-3 minutes and come back to ‘Configuration‘ page. Once on the configuration page the ‘sys.log‘ and ‘boot.log‘ needs to be exported from the device.

You can export the files by selecting the log type from the ‘Export Local Log‘ field and pressing the ‘Export‘ button. (A popup should appear asking where you want to save them)

Make sure you export both the ‘sys.log‘ and ‘boot.log

3) After you have exported the logs. Send them to the support engineer you have been dealing with or to

4) After you have sent the log files over to us, change the ‘Local Log’ settings back to match the image below:

2N Verso LTE SIM Card Compatibility

Results of sim card tested with the 2N Verso LTE and multiple different providers:

Please Note: Video preview only works with My2N mobile application on smart phones and Indoor Touch. This doesn’t seem to work on 3rd party PBX’s and doesn’t work if you register a 3rd party VoIP phone with My2N (2N have confirmed this but are looking into it).

Provider My2N Registration & calls Text the unit and get a response (SMS) Registers to 3rd Party SIP (Provu’s PBX & 3CX) Can call Via SIP account (with 2 way audio & DTMF) Video Preview with 3rd part Voip phone via My2N, Sark and 3CX
GiffGaff  Yes  Yes  Yes  Yes  No
 Three  Yes  Yes  Yes  Yes  ​No
 EE  Yes  Yes  Yes  Yes  No
 Vodafone  Yes  Yes  Yes  Yes  No
 02  Yes  Yes  Yes  Yes  No
 ID  Yes  Yes  Yes  Yes  No

Indoor Touch Notes:The Indoor Touch should register to My2N account and work straight away, however if you do have any problems please try registering the My2N account to the SIP Proxy fields and type them in manually. Once registered, the LTE verso should then call the Indoor Touch and display video preview and vice versa.

If you have any problems with this please don’t hesitate to contact our support team on 01484840048 option 2 or email

Label Your Devices for Simple Deployment of CPE

For many years we have been provisioning phones on behalf of our resellers, in fact we’ve provisioned more than half a million devices! As good as our provisioning is, we understand that not everyone has the need for our service.

For our provisioning customers we apply a sticker with identifiable settings on to the box of each phone, this allows the user or engineer to quickly identify devices and where they need to be without any hassle.

We are now able to offer this to all our resellers even if you don’t take our provisioning services!

Simply provide us with the key settings you want to be included on the label and we will print and apply the stickers for you. Once the despatch has been processed we will give you a list of the MAC addresses and settings that have been allocated to each device.

For a small charge per label you can significantly simplify and reduce the amount of time spent deploying phones on site – saving your engineers or customers valuable time and money.

Find out more about config settings labels

If you would like to discuss how we can help you simplify your CPE fulfilment and management process please call us on 01484 840048 or send your enquiry to

Upgrade for Free with ProVu & Yealink

From now until the end of June 2019, we’re giving ProVu resellers the opportunity to upgrade from the T46S to the new T54W for free! With in-built WiFi and Bluetooth, the T54W offers a feature-rich device with all the same, if not improved functionalities of the T46S.




SIP Accounts 16 16
Ethernet Ports/Speed 2 x Gigabit 2 x Gigabit
Display 4.3″ (480 x 272 pixel) backlit colour display 4.3″ (480 x 272 pixel) backlit colour display
WiFi Capabilities
Integrated dual band 2.4G/5G WiFi
Bluetooth Capabilities Supports Bluetooth headsets with USB dongle Built-in Bluetooth 4.2

To take advantage of this offer simply contact us on 01484 840048 or email

Extended Warranties on 2N Products

At the start of 2018, 2N updated their standard warranty terms from 2 years to an industry-leading 3 years. What you may not know, however, is that you can extend the warranty on your 2N purchases even further, up to a total of 5 years.

Why should you consider buying an extended warranty for your 2N products? Besides protecting your investment for a longer period of time, you get the added benefit of a simple pricing structure, and there is no need to buy it immediately – you can keep CAPEX down by buying the extended warranty up to a year after you buy the items.

Warranty length Price
Up to 3 years FREE
1 additional year (total of 4 years) 7% of the items’ price
2 additional years (total of 5 years) 14% of the items’ price

The extended warranty can be purchased on all 2N products, covering all their intercoms, access units and gateways that we supply.

Find Out More