Meet ProVu at the UK’s biggest Service Provider Event

We’re excited to be silver sponsors at this year’s Cloud Comms Summit! Taking place at the Queen Elizabeth II Conference Centre, London on Thursday 5th March, the Cloud Comms Summit is one of Europe’s biggest Service Provider events.

With over 350 delegates expected to attend visitors can expect an insightful day of networking and learning amongst thought-leaders, experts and peers alike. With a number of key themes, this year’s event sets out to provide key insights into:

  • Competition reimagined – where to partner or compete?
  • Future of customer engagement
  • The changing workplace
  • The role of the Service Provider in the new world
  • Future of technology
  • Cloud Networking

Throughout the day there’ll be a brand new series of 10-minute Tech Talks, along with a series of panel sessions and presentations to get involved in. As part of this, our MD, Darren Garland will be joining the ‘Reimagined Supply Chain’ Panel where he’ll be sharing his ideas on what the supply chain looks like today and how partnering with the correct suppliers can add value to your business.

We’re looking forward to meeting with delegates and fellow exhibitors at the event. To arrange a meeting please email contact@provu.co.uk.

Gigaset Prize Draw

We have teamed up with Gigaset to bring you a new monthly prize draw! To be entered into the Prize Draw, simply purchase a Gigaset N670 Single Cell or N870 Multi Cell DECT base station from ProVu between 1st February 2020 and 31st July 2020 to be automatically entered into their monthly prize draw.

Winners of the draw will get to choose between…

iPad or Android Tablet

SL450A GO design cordless phone + Rugged outdoor GX290 smartphone

Place your order Today!

The Small Print:

  • Entries limited to one per company per month
  • All prizes are of similar value
  • Prize draw dates: 6th March/ 8th April/ 5th May/ 5th June/ 8th July/ 7th August 2020
  • Winning Resellers will be contacted on the draw date and where possible a Gigaset representative will deliver the prize in person

ProSys Phone Management Introduction!

By now you may have heard of ProVu’s online portal, ProSys. Providing you with access to a range of tools designed to ease your hardware deployments, we’ve put together a short introduction video to give you a taste of what ProSys has to offer:

From ordering, remote device maintenance, system integration and device adoption, ProSys has you covered.

If you would like more information or would like to try ProSys Phone Management out for yourself please contact us on 01484 840048 or email contact@provu.co.uk

Fanvil Desk Phones to Meet Every Budget

Let us introduce you…

As the newest brand to become part of the ProVu portfolio, Fanvil offer a wide range of devices designed to suit every budget. With devices spanning entry-level to high-end enterprise requirements, Fanvil’s XU series offer:

  • Additional on-screen DSS
  • BLF support across all phones
  • OPUS codec support

X7 & X7C Executive-Level Phones

For additional functionality and features, the X7 and X7C offer high-end enterprise devices with large high resolution colour screens, support for up to 20 SIP accounts and up to 127 programmable memory keys (60 on the X7C).

Calling Dr M90

Dr M90 to Reception, to reception, Dr M90.

As part of Snom’s latest DECT revolution, the new Snom M90 DECT handset offers something a little different to others on the market, with a number of unique features which give it some compelling points to push to customers in the clinical/medical sector.

Is there a doctor in the house?

Snom’s M90 is perfect for a range of environments, including:

  • Hospitals
  • GP/Doctors Practice
  • Dental Surgery
  • Laboratories
  • Nurseries
  • Care Homes

Control your environments…

Featuring a special antibacterial housing, the M90 handset is JIS-Z801 certified meaning it is not only easy to clean, but also doesn’t allow bacteria and viruses to breed. All while maintaining an elegant and modern design which would become a defining feature on any desk.

In addition, the M90 is also IP65 rated, protecting the device from dirt and water splashes as well as drops of up to 2 metres.

That’s not all, the M90 is fully compatible with the M900 multicell DECT base station, with huge potential for future scalability with support of up to 4,000 base stations and up to 16,000 handsets.

Put your DECT woes into remission…

Compatible with the revolutionary M900 Multicell DECT base station, this solutions offers huge potential for future scalability with support for up to 4,000 base stations and up to 16,000 handsets.

What’s more, the Snom M90 also includes an integrated Bluetooth tag which can be used in tandem with Snom’s low energy beacons for additional functionalities such as device tracking.

Diagnose your solution

Call a member of our team or email contact@provu.co.uk to discuss the best way to implement the M90 solutions to your customers systems.

Discover the Snom M90

A Sennheiser Offer too good to resist…

Time to upgrade your hardware? Let 2020 be your year to renew your team’s headsets and save over 50% off the RRP with Sennheiser’s NFR offer. Available across the entire headset range, you too can enjoy the renowned superior audio quality and user experience that comes with Sennheiser devices.

Select your headset

Join the headset revolution today and become a Sennheiser Reseller. Sign up couldn’t be easier, simply complete our short online form and join the Sennheiser reseller community where you can benefit from:

 Industry leading 2-3 years no quibble warranty
 Global advanced replacement
 Access special price agreements & deal registration, save an additional 2 – 6% on large projects*
 Reduced competition – you won’t find Sennheiser products on third party websites

Become a Sennheiser reseller

*T&C’s apply, speak to a member of the ProVu Team to find out more

How to capture a trace in 3CX

There are a couple of ways to capture logging information on 3CX, here is a guide on how to obtain both.

Capturing an Activity Log

Step 1 – From the Dashboard of the Management Console click on Activity Log (As shown below)

Step 2 – Click on Settings (Highlighted below)

Step 3 – Change the Logging Level to Verbose and press OK (Highlighted below)

Step 4 – Once you have pressed OK click on Capture (Highlighted below)

Step 5 – Once you have clicked on Capture the following window will pop up below.

At this stage you should replicate the fault you are experiencing and then press Stop. (Highlighted below)

Step 6 – After you have clicked Stop the following window should pop up, click ‘here‘ to download the PCAP file then press ‘OK‘ (Both highlighted below)

Step 7 – Once the file has download please send this over to support@provu.co.uk with a description of the fault you are experiencing so we can look into this for you.

Generating Support Info

You can also Generate Support Information by doing the following:

Step 1 – From the Dashboard of the Management Console hover over Support at the top right and click on Generate Support Info(Highlighted below)

Step 2 – Once done the Administrator will get an email with the support information and the following window should appear:

Once the Admin received the support information please forward to to suport@provu.co.uk with a description of the fault you are experiencing so we can look into this for you.

If you have any issue obtaining a log please contact our support team at support@provu.co.uk or call 01484840048 option 2 for support.

Welcome Fanvil!

We are proud to introduce our new partnership with Fanvil. Now in stock and available for next day delivery, the popular Fanvil H series of hotel phones and X series of IP desk phones can now be purchased from ProVu.

Fanvil H Series

Specially designed for the hospitality sector, Fanvil’s H series comprises of the H2, H3 and H5 phones. Offering three simple to use devices, these phones are ideal for use in hotel guest rooms where user requirements are often minimal. With solutions being deployed to hotels all over the world, from Ireland and Russia, to China and Cyprus, the H series can be easily deployed with full compatibility with 3CX.

Fanvil H Series

X210 & X210i Reception Phones

Ideal for busy receptionists and concierge, the X210 and X210i IP phones offer access to a wide range of features and functions. Perfect for tying a hotel or business network together, the X210 and X210i provide 106 programmable keys for BLF and speed dial, for additional functionality the X210i also features a flexible goose neck microphone for broadcast announcements.

Fanvil X210 & X210i Series

The X Series

As Fanvil’s flagship range, the X series covers all requirements from simple entry-level devices, to high end, enterprise-level phones with a 7″ touch screen, WiFi and Bluetooth connectivity. Featuring a sleek modern design, all devices in the X series have a high resolution colour display and HD audio quality.

Fanvil X210 & X210i

Check out the Fanvil range

How to capture a SIP trace on a Snom phone

If you have contacted our support team with a technical issue we may require to see a trace from the phone.

Please note: This guide is for TLS, if you are using UDP or TCP please refer to the following guide below:

Here is how to obtain the logs from the phone.

Step 1 – Web browse to the phones web interface.

Step 2 – Once logged in navigate to SIP Trace down the left hand side (As shown below)

Step 3 – Click on Clear then replicate the fault you are having.

Step 4 – Once you have replicated the fault go back to this page (above) and click Reload.

Step 5 – Please save this trace into a plain text editor and send it over to support@provu.co.uk for us to investigate your issue further.

If you have any problems obtaining a trace please contact support@provu.co.uk or call 01484840048 option 2 for support.

How to capture a PCAP trace on a Snom phone

If you have contacted our support team with a technical issue we may require to see a trace from the phone.

Please note: This guide is for UDP/TCP, if you are using TLS please refer to the following guide below:

Here is how to obtain the logs from the phone.

Step 1 – Web browse to the phones web interface.

Step 2 – Once logged in navigate to PCAP Trace down the left hand side (As shown below)

Step 3 – Click on Start then replicate the fault you are having.

Step 4 – Once you have replicated the fault go back to this page (above) and click Stop.

Step 5 – Click ‘here‘ highlighted in blue (As shown below)

Step 6 – The trace will start to download, once downloaded please send this over to support@provu.co.uk for us to investigate your issue further.

If you have any problems obtaining a trace please contact support@provu.co.uk or call 01484840048 option 2 for support.