An Important Notification: Temporary Service Disruptions – 18/10/2023

An Important Notification: Temporary Service Disruptions

UPDATE: 19/10/23 – 10:40
Our Systems are now back up and running and business processes are now back to normal.

We apologise for any inconvenince caused.

UPDATE: 18/10/23 – 12:51
Our emails are now up and running again and we are starting to receive emails which have been sent during our downtime. Our team are working their way through these and will begin to action/respond accordingly soon.

Work on our system continues.

We are currently experiencing some technical issues within our system which is currently affecting our ability to send and receive emails and process orders. Our team are busy working to resolve these issues and are actively addressing the situation to restore normal operations as swiftly as possible.

For now, our friendly team remain available by our main contact number; 01484 840048. If you have any queries, please don’t hesitate to call us.

Stay Updated:

To keep you informed and updated about our progress, we will be providing regular updates on this blog post. We encourage you to visit this post for the latest information and developments regarding the system restoration process. Our Sales and Technical Support teams remain available for you to contact by telephone.

We apologise for any inconvenience caused.

The ProVu Team.

Grab Exclusive Offers Before They’re Gone!

Time’s running out! Wave goodbye to our current promotions on October 31st, so it’s your last chance to grab some awesome deals. We’ve got exclusive offers from the likes of Yealink, Gigaset, and Fanvil, and they’re all up for grabs right now. Don’t drag your feet; snag these fantastic deals before they are gone!

Yealink’s SIP Promotion

Don’t miss out on Yealink’s unmissable SIP promotion, offering you the chance to unlock remarkable savings of up to 15%* on an extensive range of cutting-edge Yealink SIP devices. Act now and seize this opportunity to elevate your customers’ communication experience.

Update* – Ends 31st December 2023

Find out more

Gigaset bundle of joy

Elevate your connectivity game with the ultimate combination of an N670 IP base station and 2 R650H handsets, all at an unbeatable price of only £159.00. Don’t miss out on this fantastic deal.

Find out more

Gigaset’s Oktoberfest promo

Prost! Raise your glasses (and handsets) to the Gigaset Oktoberfest Handset Promotion!

When you buy 10 handsets of the same model, you’ll get the 11th one absolutely FREE. That’s right – it’s a classic “buy 10, get 1 free” deal, and it’s available for the R700H Pro, S700H Pro, and SL800H Pro handsets.

Update* – Ends 30th November 2023

Find out more

Fanvil’s Big Promo

We’re giving you the opportunity to receive a free Fanvil device! Ideal for any projects you may be working on, this amazing offer enables you to secure a free device for every 9 handsets you purchase. Enjoy cutting-edge devices and unbeatable value across the X3U, X4U, X6U, X7C, and V65 models.

Find out more

Fanvil’s Early Bird Promo

The offer that keeps on giving! The Fanvil early bird W611W Handset promotion has been extended. Benefit from a 32% discount off RRP on all W611W handsets, making them just £86 per device. The best news? There’s no limitations, each and every W611W handset purchased will have the discount applied! Place your order today and experience the very latest WiFi handset!

Update* – Ends 31st December 2023

Find out more

For more information or to take advantage of these money-saving offers please get in touch. Call 01484 840048 or email to speak with a member of our team.

Introducing the latest from Snom: D140/D150 desk phones and the upcoming hospitality range.

We’re excited to introduce the latest additions to the Snom family: the D140 and D150 handsets, designed to revolutionise your communication experience. If you’re seeking high-quality, cost-effective solutions for your business, these handsets are your answer.

Explore the Latest from Snom


  • 2.8″ 320 x 240 pixel backlit grayscale display
  • 4 context-sensitive keys & 6 dedicated function keys
  • Supports up to 2 SIP account
  • Hearing Aid compatible
  • 2 x RJ45-8P8C sockets
  • Local directory with up to 1,000 entries
  • Supports both IPv4 & IPv6

Discover the Snom D140


  • 2.8″ 320 x 240 pixel backlit grayscale display
  • 4 context-sensitive keys & 6 dedicated function keys
  • Supports up to 2 SIP account
  • 1 x Gigabit Ethernet Switch
  • Hearing Aid compatible
  • 2 x RJ45-8P8C sockets
  • Local directory with up to 1,000 entries
  • Supports both IPv4 & IPv6

Discover the Snom D150

Ready to elevate your communication? Upgrade to the Snom D140 or D150 today and experience the future of office communication. Don’t miss out on the opportunity to enhance your workplace efficiency. What’s even better is both devices can be provisioned via our online portal ProSys.

Coming soon to a Hotel near you!

Exciting news for the hospitality industry! New Snom hospitality phones are on the horizon, set to transform guest experiences. With sleek designs and cutting-edge features, these phones will redefine in-room communication. Stay tuned for the launch of these innovative devices, designed to enhance guest satisfaction and streamline hotel operations.

Register Today for our upcoming Partner Day

Discover the latest Snom devices and how they can support a smooth transition for your customers in the lead up to the ISDN switch off at our upcoming partner day. Register for your free ticket today to enjoy a jam-packed day with:

  • Insightful Presentations
  • Vendors representatives on hand to answer your questions
  • A showcase of our sponsor’s latest devices
  • ProVu colleagues that can take you through our full range of services
  • Drinks reception and virtual clay pigeon shooting

All expertly crafted to prepare you for the biggest shake-up in the public phone network.

Claim your free place today!

Not a Registered Partner?

Want to make the most of purchasing Snom with Snom’s Number #1 UK Distributor? Sign up today for FREE as a Snom Partner and get access to unique discounts and rebates. Plus, all eligible partners will receive a complimentary handset of their choice!

Sign up Today!

Order your handsets today on our reseller portal, ProSys. To speak with a member of our team call 01484 840048 or email

Experience Bria’s Power: Free 2-Week Trial

Are you ready to experience a revolution in communication? We are excited to offer you an exclusive opportunity to explore CounterPath Bria, a game-changing unified communication solution, absolutely FREE with our trial licences!

Why Choose CounterPath Bria?

  • Seamless Communication: CounterPath Bria offers a unified communication experience like no other. With voice, presence, and messaging all rolled into one, it simplifies your interactions.
  • Flexible and Reliable: Whether users are at the office, working from home, or on the move, Bria ensures users stay connected, ensuring a team’s productivity remains at its peak.
  • User-Friendly Interface: Bria’s intuitive interface ensures a smooth experience for all users, from tech-savvy professionals, to technophobes, Bria offers a simple to use interface which is easy to install and use.

What Can You Expect from Our Trial Licences?

Our FREE trial license grants you full access to CounterPath Bria for two weeks. This is your chance to explore its extensive feature set, including voice and messaging, and see how it can transform the way you communicate.

Unsure where to start or want a guided tour? No problem! Our team are here to assist. We offer personalised demos to help you get acquainted with Counterpath Bria and its capabilities.

Find Out More

Ready to Elevate Your Communication?

  • Request Your Trial: Simply get in touch with our dedicated team, and we’ll set you up with your FREE trial licences.
  • Personalised Demos: If you’d like a guided tour, we’ll be more than happy to arrange a demo at your convenience.

Don’t miss out on this fantastic opportunity to experience the future of unified communication. Elevate your communication, improve collaboration, and boost productivity with CounterPath Bria.

Reach out to us today at 01848 840048 or email to request your trial or schedule a demo. We’re here to help you every step of the way.

Streamline Your Success: Live ProSys Demos

Are you ready to elevate your reselling experience to new heights? Let us welcome you to the wonderful world of ProSys – our own cutting-edge online reseller portal designed exclusively to simplify your ordering and device management tasks! We invite you to join us on 26th October for a live demonstration of our portal when we’ll be sharing our top hints and tips as to how you can access an arsenal of tools and features to empower your Sales and Tech Teams.

Demo Details:

  • Date: October 26th
  • Session 1: Sales Features (11:00 AM – 11:40 AM)
  • Session 2: Technical Features (11:40 AM – 12:20 AM)

New to ProSys? No worries! Our interactive demo is tailored to both newcomers and seasoned users. You can choose to attend either or both sessions based on your interests and needs.

Session 1

Session 2

Sales Features – Hosted by our Senior Technical Sales Executive, Jason Pryke, this session will delve into ProSys’ sales-focused capabilities. You’ll discover how to streamline your ordering processes, access real-time stock information, and improve your overall efficiencies. Jason will guide you through our user-friendly ordering system, ensuring you can make the most of ProSys to enhance your sales operations. Technical Features – Led by our Senior Technical Support Engineer, Jordan Carr, this session will explore the technical side of ProSys. You’ll gain valuable insights into provisioning devices, managing your equipment efficiently, and ensuring seamless device deployment. Jordan will provide you with the knowledge and tools you need to master ProSys’ technical features and enhance your support capabilities.

Find Out More & Register

Don’t have a ProSys account yet but want to take full advantage of its features? Fret not!

Becoming a ProSys reseller is a breeze. Just click the link below to fill out a straightforward ProSys account request form. While we’re setting up and approving your FREE ProSys account, you can still sign up for these sessions and get a taste of all the exciting features that await you.

Sign up for a ProSys Account

Join us on October 26th and embark on a journey to maximise the benefits of ProSys for your business. Don’t miss this opportunity to harness the true potential of our portal. Secure your spot by registering for our free interactive demo today.

Get Switch Off Ready With DrayTek

It’s estimated that around 33%* of businesses are still using ISDN as their underlying communications infrastructure. With the switch off, all lines will convert to either SoGEA or SoGFast, making way for a faster way to enjoy the online world.

In order to ensure a reliable connection, it’s crucial for businesses to consider upgrading their routers to stay ahead of the ever-evolving digital landscape. DrayTek routers are renowned for providing resilient connections, offering an enhanced performance and faster data transfer speeds.

Get Switch Off Ready with DrayTek

Things to Consider:

Don’t let outdated infrastructure hold you back, with options for both large business and home workers, the DrayTek portfolio offers a range of future-proof options to enhance productivity and connectivity.

Here’s our top tips to consider when selecting a router in the lead up to the switch off.

1. VoIP Compatibility & Speed
Ensure that the router supports VoIP protocols. This is essential in light of the switch off. Routers with high data transfer speeds will be better suited to accommodate the increased demand for data-intensive applications, online collaboration and cloud-based services.
2. Quality of Service (QoS) & Security
QoS features prioritise specific types of network traffic such as voice or video over others, ensuring a consistent and reliable performance. Strong security measures are paramount in business environments. DrayTek routers feature advanced firewall capabilities content filtering and VPN support to safeguard sensitive business data and communications.
3. Quality Manufacturer & Support
DrayTek are well renowned in this space; with over 25 years’ experience, you’re in good hands. Paired with ProVu’s expert technical team, you can rest assured you can access a high level of support as and when you need it. What’s more, DrayTek routers can be easily maintained and managed through the intuitive VigorACS central management system.
4. IPv6 Support
As IPv4 addresses become scarcer, ensuring new routers support IPv6 is important in future-proofing your solutions.
5. Redundancy & Failover
Business continuity is key. Opt for routers that offer failover options, allowing seamless switching between different internet connections when outages occur.

Explore DrayTek’s Router Range

Ensuring a Resilient Connection


Multi-WAN firewall VPN Router with AC1300 Wireless & VoIP

Remote Worker

VDSL + Ethernet SoHo Router with AC1300 Wireless & VoIP

Find out more

Find out more

Register Today for our upcoming Partner Day

ProVu’s Partner Day is right around the corner, and it’s an event you won’t want to miss! We’re diving headfirst into the ISDN and PSTN switch-off, and we’re bringing our key sponsor partners along for the ride. Throughout the day, you’ll be treated to a line-up of;

  • Insightful Presentations
  • Vendors representatives on hand to answer your questions
  • A showcase of our sponsor’s latest devices
  • ProVu colleagues that can take you through our full range of services
  • Drinks reception and virtual clay pigeon shooting

All expertly crafted to prepare you for the biggest shake-up in the public phone network.

Claim your free place today!

Whatever your requirements are in the run up to the ISDN switch off and beyond, we’ve got your back. DrayTek can help to ensure resilient connections, whatever and wherever you need to be connected. Contact the ProVu team today on 01484 840048 or email to discuss the best DrayTek product for your application.

The ProVu Team.

*Source: Computer Weekly

Raise your Handset for Gigaset’s Oktober Promotion!

Prost! Raise your glasses (and handsets) to the Gigaset Oktoberfest Handset Promotion!

From now until November 30th, 2023, when you buy 10 handsets of the same model, you’ll get the 11th one absolutely FREE. That’s right – it’s a classic “buy 10, get 1 free” deal, and it’s available for the R700H Pro, S700H Pro, and SL800H Pro handsets.

The Devices

R700H S700H SL800H

Choose Gigaset handsets for DECT devices, renowned for quality and reliability. From the rugged R700H Pro, to the stylish S700H Pro and sleek SL800H Pro, there’s a Gigaset handset for every preference and use case. With seamless integration for a wide range of telephone systems, superior sound quality and exceptional range, Gigaset keeps users connected, even on the move. Packed with user-friendly features, Gigaset handsets are the practical choice for business and residential use.

Oktoberfest Promotion Details

  • Promotion Period: October 1st, to November 30th 2023.
  • Eligible Handsets: R700H Pro, S700H Pro, and SL800H Pro.
  • Offer: Buy 10 handsets of the same model and receive the 11th handset absolutely FREE!
  • No Limit: There is no cap on the number of handsets you can purchase under this promotion. The more, the merrier!
  • How to Claim: Simply place your orders on Prosys for the eligible handsets during the promotion period using the part codes, S700H-Oktoberfest, R700H-Oktoberfest and SL800H-Oktoberfest.

Place your order today!

Let us help with White Label Installation & Provisioning

Don’t have the resources to carry out your own DECT surveys? We’ve got your back! Did you know we also offer a white-label DECT survey and installation service. What’s more, make use of our DECT and Handset pairing option and make your deployments a breeze. Speak to our team today about maximising your opportunities through these services.

Discover our Services

Get yours before it’s too late…

What are you waiting for! Raise your virtual stein and contact us today to place your order or to learn more about our Oktoberfest Handset Promotion.

To place your order and take advantage of this limited-time offer, please get in touch with our sales team at 01484 840048, or place your orders directly on our online portal, ProSys.

*Offer available until 30th November 2023. There is no limitation of quantities purchased during this promotion.

Discover CounterPath: Redefining Communication, Once Again!

You may already be familiar with CounterPath, perhaps you’re even utilising it already. For those who haven’t yet explored this incredible software, allow us to introduce CounterPath Bria Enterprise—a revolutionary solution that delivers a seamless unified communications experience across both fixed and mobile networks. It ensures uninterrupted connectivity across desktops, mobile devices, and tablets, keeping you connected no matter where you are.

In today’s ever-evolving work landscape, where remote and mobile workforces are the new norm, the need for seamless and feature-rich communication has never been more critical. CounterPath Bria Enterprise is designed to empower your team and revolutionise the way you connect, collaborate, and communicate.

Here’s why Counterpath is a game-changer:

Streamlined Remote Configuration:

Manage your soft-phone clients effortlessly through a secure cloud-managed system, without the need to access your customer’s systems. This level of convenience streamlines your operations and minimises disruptions.

Feature-Rich Communications:

Boasting an extensive feature set that includes not only G729 audio codec but also a host of new features tailored to your needs, including Call Transfer, Forward, Hold, Click-to-Dial, Auto-answer, and Call Recording, empowering teams to communicate and collaborate more effectively.

Enhanced Contact Management:

Empower your customers to visualise all of their contacts in one central directory, complete with real-time availability status. This feature enables users to see who is currently online, on the phone, or available for call transfers, helping teams to connect at the right moment.

User-Centric Interface:

Counterpath’s push notification support ensures that teams never miss an important call or message. Users can stay connected and responsive, even when on the move with direct-to-mobile messages.

Historical Insights and Seamless Contacts:

Keeping tabs on communication history is simple with the comprehensive call history feature. Additionally, the contact sync functionality ensures contact information is always up to date.

Find Out More

Subscription Options

Getting started is a breeze, select the licenses that align with your customer’s requirements and issue their team members each with a unique login credential. CounterPath Bria Enterprise will give them a managed solution so they can equip their team to communicate effectively and efficiently, no matter where they are, ensuring that their operations run smoothly.

Annual Monthly
1 Annual Payment
12 month contract
Monthly Payments
1 month rolling contract

Embark on a new era of unified communications excellence with CounterPath Bria Enterprise. Should you have any questions or want to discuss on how this redefined solution can benefit your business, please don’t hesitate to reach out to our dedicated team on 01848 840048 or email

The ProVu Team

*Costs may vary due to exchange rate.

Win a Month of Free Shipping! Join Our ProSys Webinar

We’re thrilled to extend a personal invitation just for you to our upcoming webinar! It’s happening on 3rd of October 2023, and we can hardly contain our excitement. Why? Because we’ve been busy fine-tuning our in-house customer portal, ProSys. We’ve added some fantastic features that we’re eager to share with you. These updates have been driven by user requests, and we’re convinced that you’ll find them invaluable in streamlining your ordering process. Join us, and let’s explore how you can make the most out of ProSys together.

Here are five great reasons why you don’t want to miss this webinar:

1. Discover the Four Pillars of ProSys:
We’ll take a deep dive into ProSys’ heart and soul—the Four Pillars: Ordering, Provisioning, Integration, and Management. You’ll see how these pillars work together seamlessly to simplify device deployment, management and bring tremendous value to your operations.
2. Industry-Standard Portal Comparison:
Ever wondered how ProSys stacks up against the industry’s best? We’ve got you covered. You’ll get a firsthand look at why ProSys is the ultimate solution for making your ordering and provisioning processes a breeze. Discover how ProSys compares to other top portals and see how it can save you time and resources.
3. Guided Tour to Prosys Efficiency:
We want to show you all the goodies ProSys has to offer, from its user-friendly interface to its knack for streamlining your operations. Get ready to discover how ProSys can help you manage your devices like a pro, boost customer satisfaction, save you time and give your bottom line a welcome boost.
4. Roadmap Preview:
We’re pulling back the curtain on our ProSys roadmap. Brace yourself for a sneak peek at the exciting features and updates that are coming your way. Designed to take your device management to a whole new level.
5. Share Your Feedback and Win:
Your opinion truly matters to us! Learn how you can actively shape the future of ProSys by sharing your feedback and feature requests. Plus, by joining us for the webinar, you’ll be in the running for our special prize draw, with a chance to win free shipping for an entire month*!

Register today!

Don’t have a ProSys account yet but want to take full advantage of its features, fret not!

Becoming a ProSys reseller is a breeze. Just click the link below to fill out a straightforward ProSys account request form. While we’re setting up and approving your ProSys account, you can still sign up for the webinar and get a taste of all the exciting features that await you.

Sign up for a ProSys Account

We can’t wait to have you join us on 3rd of October 2023 for what promises to be an eye-opening journey through ProSys. See you there!

*Free delivery applies to UK mainland only. Minimum order value of £500 (exc VAT) per order, free delivery period will run from 4th October 2023 to 4th November 2023. Winner will be notified after the prizedraw which will take place after the webinar.

Secure your Device Reliability with ProVu’s 2N Advanced Replacement Service!

We understand that in today’s fast-paced world, every moment counts. That’s why we’re excited to introduce our NEW 2N Advanced Replacement Service, designed to keep your communication infrastructure running smoothly, with minimal downtime.

What is the 2N Advanced Replacement Service?

Our 2N Advanced Replacement Service is your fail-safe solution when the unexpected occurs. Instead of enduring the frustrating wait for repairs, our service ensures you receive a fully functional replacement product, delivered directly to site upon approval from our Tech Team. Any remaining warranty will be carried over to the replacement device, giving you added peace of mind for one simple price.

What are the Benefits?

  • Peace of Mind: Unforeseen device issues can disrupt your day-to-day operations. Our service ensures that your device is quickly replaced, minimising disruptions and providing peace of mind.
  • Minimal Downtime: With our next-day replacement, you can count on getting back to business without extensive downtime.
  • Like-for-Like Replacement: You’ll receive a replacement device that’s identical to your original*, ensuring seamless integration into your existing setup.
  • Protect Your Investments: For one simple, low cost we can provide advanced replacements for any 2N intercom, access unit and answering units.

Want to know more?

Want to know more about the ins and outs of our 2N Advanced Replacement Service? Our 2N Advanced Replacement Service document covers everything you need to know about this exciting new service.

Find out more here

How do I get started?

Getting started couldn’t be easier, simply purchase your advanced replacement within 30 days of purchasing your device to add this extra protection. Once purchased, if you suspect that your 2N product has developed a fault, our dedicated support team are here to assist you. Simply create a support ticket, and our experienced technicians will collaborate with both you and 2N to diagnose the issue. If it’s determined that a replacement is needed, we’ll swiftly ship a replacement unit to you.

ProVu’s Technical Support Services

Let Us Help You!

Need help installing your 2N products? With our white label installation services, we can carry out the install for you without the hassle or costs of carrying out in-person visits.

Explore our services

Alternatively, we also offer remote installation support giving you dedicated access to our technical experts who will be ready to remotely support and advise you while carrying out the installation. Whatever your requirements, we’ve got your back!

Remote installation services

To learn more about this service or to explore how it can benefit your business, please contact our dedicated support team on 01484 840048 or email We’re here to ensure that your communication infrastructure stays resilient.