Introducing the New Snom D120

Have you heard about Snom’s new entry-level desk phone? The new D120 is now in stock and available to purchase from ProVu. With a low price point, and opportunity for you to benefit from volume-based pricing, it makes the ideal solution as the entry-level phone for ITSPs and for large installations in areas such as hospitality or healthcare.

Key Features Include:

  • 2 SIP accounts
  • Backlit graphical display
  • Exceptional audio quality
  • 4 context-sensitive keys
  • 5 function keys

Log in to ProSys for Trade Pricing

Register Now for our Gigaset Multicell Webinar!

You’re invited to join our Gigaset Multicell Systems Webinar! Join us on Tuesday 13th March when our Sales Account Executive, Gavin Sykes will be joined by Gigaset’s Technical Sales Manager, James Bevan to discuss the advantages of this powerful DECT solution and how it can integrate into other systems.

Ideal for anyone who has previously installed a DECT system or who is simply looking to learn more about Gigaset’s Multicell DECT solutions, this webinar is a great opportunity for you to discover more about the following topics:

Webinar Agenda:

  • Advantages of Multicell over single-cell systems
  • Benefits over using WiFi systems
  • How does Gigaset DECT compare to its competition?
  • New products for 2018
  • Questions and Answers

Register Now

Goodbye Jablocom, Hello noabe

Specialist GSM phone manufacturer, Jablocom has announced a new direction to their strategy and are now going to be focusing on their cloud managed phone solutions. As part of this, they will be rebranding and as of1st March 2018 will operate under their new name, noabe. The rebranding process will be implemented gradually over the coming months, keep your eyes peeled for further updates!

Discover the Jablocom noabe Range

Jablocom / noabe’s GSM desk phones look and behave like normal office phones, without the need for LAN networking or an internet connection, making them ideal for applications in areas such as building sites, temporary offices and care homes.

Essence GSM Desk Phone

Tell me more about the Essence

Raven GSM Desk Phone

Tell me more about the Raven

 
Pricing and stock information can be seen on our online portal, ProSys. To register for a ProSys account please complete our ProSys application form.

Yealink USB Call Recording

Supported Yealink Models

SIP-T54S, T52S, T48G, T48S, T46G, T46S, T42S, T41S, T29G, T27G.

Enabling USB call recording

By default this feature is disabled, if you wish to use a USB stick to record calls you need to enable the following parameter:

features.usb_call_recording.enable
Valid Values: 0 or 1
1 = ON
0 = OFF

Note: this feature cannot be enabled via the web user interface or via the phone directly. It can only be done by a provisioning parameter.

If you are having your Yealink devices provisioned by ourselves and would like to use this feature just drop us an email and we can apply this to your template.

Uploading a CFG file

If you aren’t able to provision this setting to the device you can add the settings below to a plain-text file and upload it directly to the unit from a PC and it will enable the feature:

#!version:1.0.0.1
features.usb_call_recording.enable = 1
Remember to save the text file as “.cfg”

To upload the config file login to the web user interface of the phone and go to “Settings” > “Configuration” > Select the “Choose File” button next to “Import CFG Configuration File” and select the file on your PC > After selecting the file press the “Import” button for it to upload.

After the file has been uploaded the setting will be enabled.

Using USB call recording

1) Connect the USB stick to the phone and it will display a message saying “USB Flash Drive Connected” and display a logo of a USB Stick in to middle of the screen like above. (This will appear even if the setting is not enabled)

2) To use the feature during a call you will now notice a “More” soft-key appears. If you press this, you will get the option to start recording the call.

3) Press the “Start REC” button then you will have the option to pause or stop the recording. If you pause the recording you will have the option to start again or stop.

4) If you press the stop option you will see a notification saying the recording has successfully been saved.

5) To listen to the recording either disconnect the USB and connect it to a computer or alternatively press  the “Menu” button whilst the phone is not on a call and press enter on the “USB” option.

6) Then Select “Browse Audio”

7) Then select an audio file and press play:

8) The recording will then automatically start playing. You can pause, rewind and fast forward the recording.

The New Yealink CP920 has Arrived!

There’s a new conference phone in the Yealink CP range. Ideal for small to medium-sized businesses, the new CP920 is now in stock and available to order from ProVu. As the replacement for the CP860 model, the CP920 offers a hybrid UC meeting solution with WiFi and Bluetooth connectivity.

Introductory Offer

As part of this launch, we are delighted to offer you an exclusive introductory offer!* Available until 31st March 2018, simply purchase any of the following bundles to make some great savings.

Purchase 5 x Phones from the T4S series & receive a 15% discount on the CP920

Purchase 10 x Phones from the T4S series & receive a 25% discount on the CP920

Purchase 20 x Phones from the T4S series & receive a 50% discount on the CP920

Purchase 30 x Phones from the T4S series & receive a FREE CP920

Contact us to purchase a CP920 Bundle

*Please note: This offer is limited to 2 bundles per company, and is not available through ProSys – please speak to a member of the ProVu team to place your order.

Hear from Snom & 3CX in our latest webinar!

We’re giving you the opportunity to catch up on our recent Snom and 3CX webinar on Wednesday 28th February when we will be re-running this popular session, giving you the chance to discover the benefits this combined offering can bring to you and your customers.

Offering an easy to manage software PBX, 3CX has revolutionised the way many businesses communicate – join their offering with Snom’s expertly engineered range of IP deskphones for a winning solution which seamlessly integrates with each other.

Register now to reserve your free place for the first episode of this new webinar series and hear more from our Sales Director, Craig Herrett and representatives from Snom and 3CX.

Register Now

Receive a FREE Upgrade on your RTX DECT Repeaters

From now until 6th April 2018, we are offering a free upgrade on the RTX 4022 DECT Repeater. Available to all ProVu resellers, order the RTX 4022 DECT Repeater and you will receive a complimentary upgrade to the more powerful Pro version.

What’s the Difference?

Compatible with the RTX 9430 single-cell DECT system and other third-party solutions, the RTX 4022 DECT repeater enables users to extend their DECT coverage area by connecting up to 6 repeaters for seamless call handover.

The RTX 4022P, however, offers an enhanced performance by allowing repeater-to-repeater registration which permits up to 3 repeaters to be daisy-chained on the RTX 9430, giving you an even wider DECT coverage.

Through our own testing, we have found that the RTX4022P is able to extend the range of other third party DECT / GAP compatible single-cell systems including the Yealink W52P / W60P and the Gigaset N300 / N510IP. However, daisy-chaining is not supported by third-party solutions.

To take advantage of your free upgrade simply call the ProVu Sales Team on 01484 840048 or email contact@provu.co.uk.

Recent change to CounterPath

Recently CounterPath have moved to PUSH to send incoming call notifications to their mobile applications. This has been done to improve battery life of devices.

Due to this change some users may be experiencing issues, where they are not notified of incoming calls when the application is closed or running in the background.

This is because the application does SIP registrations slightly different than before when the app is running in the background or closed.

Example of CounterPath application registering when app is open:

How this works is when the application is open the client registers directly to the PBX or SIP provider as normal.

Client <—–> PBX/SIP Provider

Example of CounterPath application registering when closed or in the background:

What happens when the app is running in the background or closed is it sends a PUSH registration to CounterPath’s servers, and this server then does the SIP registration to the PBX or SIP Provider. When a call is received on this account the PUSH server sends a notification to the mobile device and receives the incoming call.

Client <—-> CounterPath PUSH Server <—-> PBX/SIP Provider

Because the application registers to the PUSH servers when closed or in the background you need to make sure that your mobile devices can contact the following servers listed below:

Clients should automatically route to the correct nearest regional server, but we recommend ensuring that ALL addresses are accessible in case of travelling users, etc.

Domain Names IP Addresses
https://push.softphone.com 35.185.177.49
https://push-as.softphone.com 35.187.236.29
https://push-au.softphone.com 35.189.7.217
https://push-eu.softphone.com 35.189.10.177
https://push-ue.softphone.com 35.195.163.239
https://push-uw.softphone.com 35.195.65.27
wss://push1.softphone.com 35.197.16.246
wss://push2.softphone.com 35.197.115.127
wss://push-as1.softphone.com 216.93.246.120
wss://push-au1.softphone.com 216.93.246.121
wss://push-eu1.softphone.com 216.93.246.122
wss://push-uw1.softphone.com 216.93.246.167

Why Choose Gigaset Multicell over other Systems?

This blog post will explore the advantages of Gigaset multicell DECT systems over single-cell, Wi-Fi and other manufacturers’ systems.

  1. Greater Coverage and Roaming

The most immediate advantage of a multicell system is the simple fact that they give you greater coverage and roaming capabilities. Using a single-cell system with repeaters can work in smaller situations, however, the number of simultaneous calls can be greatly limited by doing this.

  1. More endpoints than single-cell systems

Using a multicell system rather than single-cell allows for a greater number of handsets to run off the system, as they have more antennas to speak to which in themselves are often more powerful.

  1. More simultaneous calls

The need for more handsets, of course, brings about the need for more simultaneous calls, which the Gigaset N720IP system can handle with ease, up to a maximum of 30 per system.

  1. Greater reliability

Using a Wi-Fi based system can sometimes result in dropped calls when a handset needs to handover between access points. Using a DECT system, however, eliminates this problem and allows a “pre-handover”, if you will, once the system detects the handset is leaving the range of its current base.

  1. Cheaper handsets

Wi-Fi based portable handsets will often retail for hundreds of pounds, whereas the S650H at the time of writing retails for £74.99, meaning the handsets and the system as a whole can be far cheaper.

  1. Greater choice of handsets

Many systems will allow you the base stations and a single handset, which will be expected to handle all possible situations. The Gigaset system, however, will offer an S650H for everyday use, an R650H for tougher environments and outdoor use, and an SL750H for higher-end executive use.

Webinar

Join me in March to learn more about Gigaset’s multicell offering, including an in-depth look at these advantages and how they will benefit your customers and details on new products that will be released in 2018.