Browse Tag

3CX Advanced Training

What’s new with 3CX

Being at the forefront of PBX systems and integrated communications, 3CX have had to innovate and grow to meet the demands of users as well as the ever-changing technology landscape. With web, desktop and mobile clients it is now easier than ever to connect supported devices to an all-in-one communication system.

Some of the latest updates to 3CX

In the most recent version 18 update, 3CX have improved on the system with some quality-of-life updates as well as some brand new features.

IOS App Official Release: Fast Chat ResponseFast Chat Response allows users to respond quickly to chat messages without unlocking their devices. By long pressing the chat notification and then being prompted to either ‘reply’ or ‘mark as read’.

What’s more, in accordance with the Ray Baum Act & Kari’s Law devices are required to be able to direct dial local emergency numbers without having to add a prefix or access code. The 3CX app can recognise emergency numbers and “offloads” the call to the native GSM dialer instead.

Stream 3CX Video Conferences on YoutubeVersion 18 of 3CX has been updated to integrate with YouTube. Allowing users to present video conferences LIVE via YouTube as well as stream public YouTube content directly within a meeting. This feature requires an enterprise edition license.
Improved filtering on 3CX VC WordPress pluginThe 3CX Video Conference WordPress plugin has been updated to make publish 3CX webinar and registering customers easier. Allowing users to filter by published extension numbers, Keyword in webinar subject as well as set number of days in the future.

Based on the 3CX VC Rest API, users can customise the experience to fit individual needs and requirements.

New Call Flow DesignerAudio files that are generated through text to speech are now cached in the 3CX server. Meaning that users will save money as well as response time when playing the same text over and over. 3CX first checks for local WAV files for the same voice & text. If available the WAV file will be played, otherwise the text to speech operation will be triggered, adding the result to the cache.
Easily Parse CSV TextWith a new CSV Parser, users can easily convert CSV files into a table. Giving users an easier way to collect information like numbers or values from specific rows and columns. Making callflow validation, such as user ID and PIN numbers, that much quicker if the information is in a CSV file. What’s more, this can all be done without any C# scripting.

Get Started with 3CX!

Sign up Today!

3CX Basic Training
Start your 3CX journey with ProVu. Registration is now open for our next Basic Training Course. Whether you’re new to 3CX or simply looking to brush up on your knowledge; this free to attend virtual course is a great place to start. Join us to learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register

3CX Advanced Training
Ideal for those already familiar with 3CX. The advanced certification consists of seven modules which cover the more advanced settings of 3CX including Bridges, inbound and outbound routing, security and anti-fraud.

Find Out More & Register

Get in touch today to discover how you can upgrade your customers’ systems with 3CX. Call 01484 840048 or email contact@provu.co.uk.

*Attendees are required to sit the relevant exam in order to become a certified partner, these can be accessed via the 3CX portal. To become an intermediate partner you will first need to complete the basic training course.

**The 3CX Partner Program is based on sales figures and certification levels, to find out more about the tiering system visit: https://www.3cx.com/partners/channel-partner-program/

Upcoming 3CX Training Dates for March & April 2022

We have some more upcoming dates for our virtual 3CX training courses. These courses are completely free to attend and are accredited by 3CX. Making sure you and your team are equipped with all the knowledge to sit the 3CX certification to become a certified partner*.

All our 3CX training courses are hosted live by our in house 3CX technical experts who are on hand to answer any questions you may have during or after the course.

Sign up to be a ProVu 3CX Partner

Upcoming Virtual 3CX Training Courses

3CX Basic Training
A great place to start with 3CX or to brush up on your knowledge. Learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register

3CX Intermediate Training
Covering some of the more advance, complex configuration options within 3CX, this course is ideal for those who have already completed the basic certification.

Find Out More & Register

*Attendees are required to sit the relevant exam in order to become a certified partner, these can be accessed  via the 3CX portal. To become an intermediate partner you will first need to complete the basic training course.

Don’t Miss Out on Our Exclusive Upcoming Webinars!

Did you know that all of our upcoming webinars are completely FREE to join? We have a number of activities scheduled over the coming month, register now to secure your space on any (or all!) of our events.

Upcoming Webinars

How To Add IoT Solutions to Your Portfolio SIMPLY – 25th January, 11 am

Join our Sales Director, Craig Herrett as he makes IoT simple. Throughout this 30 minute webinar, experience how you can benefit from additional recurring revenue with our plug & play IoT solution. Get ahead of the competition and explore how you too can sell the connectivity, hardware and software to your partners.

Register Now!


Yealink 2022 – Where Will the Roadmap Take You? – 27th January, 11 am

Boost your 2022 prosperity with our short webinar hosted by our Yealink expert and Sales Manager, Anna Maria Marzec-Smith. Discover what’s coming in 2022 for Yealink and look forward to some exclusive previews of the new, yet to be launched products due to be released this year.

    • Recap on the latest Yealink devices
    • What’s in store for 2022?
    • Trends
    • Expected product launches
    • Q&A

Register Now!


3CX Advanced Training Course – 2nd & 3rd February

Reach new heights with our 3CX Advanced Training this February. Hosted by our Technical Director, Muhammad Bajwa this course is designed to equip you with everything you need to know to obtain the highest 3CX partner accreditation. Register today to reserve your free space and unlock new potential with increased sales margin and leads*. Accelerate your 3CX business with ProVu this year.

Register Now!

The ProVu Team

*Subject to partner level. More information can be found on 3CX’s website.

Accelerate your 3CX Partner Status in 2022

3CX Virtual Training - Winter 2022

Looking to accelerate your 3CX partner status is 2022? We’re excited to share the new dates for our next virtual 3CX training courses with you. These free to attend courses are accredited by 3CX and are designed to equip you with the knowledge required to become a certified partner*. What’s more, our courses are hosted live by our technical experts who are on hand to help you with any questions you may have.

Upcoming 3CX Virtual Training Courses

3CX Basic Training

3CX Basic Training - January 2022A great place to start with 3CX or to brush up on your knowledge. Learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register

3CX Advanced Training

3CX Advanced Training - February 2022As the highest level of 3CX’s training, this course will cover the more advanced settings of 3CX and offers partners access to some perks such as increased sales margin and leads from 3CX**.

Find out more & Register

Snom & 3CX – Simplify Your Ordering with ProVu

Did you know you can receive an exclusive discount of 5% on all Snom handsets when purchased with 3CX licenses through ProVu? With good UK stock levels, Snom devices are an excellent choice for those looking to ensure minimal disruption to their hardware supply over the coming months. Get in touch today to discuss your requirements.

Discover the Benefits of ProVu’s One Stop Shop

*Attendees are required to sit the relevant exam in order to become a certified partner, these can be accessed via the 3CX portal. To become an advanced partner you will first need to complete the basic and intermediate training courses.

**Subject to partner level. More information can be found on 3CX’s website.

New 3CX Virtual Training Dates Released

3CX Virtual Training - Summer 2021

Looking for a solution that enables your partners to work productively from anywhere? 3CX offers you a variety of options, whatever your customers’ preferences. Join our upcoming training courses to discover how you too can offer a feature-rich PBX with minimum management.

Whether you’re new to 3CX or are an accredited partner, develop your knowledge with our upcoming virtual training courses. These courses are free to attend and open to all. Designed to give you a better understanding ot VoIP technology and the 3CX phone system, our courses aim to support you in:

  • Increasing Sales
  • Improving customer satisfaction
  • Learn how to deploy and maintain systems more efficiently
3CX Basic Training

3CX Basic Training - June 2021A great place to start with 3CX or to brush up on your knowledge. Learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register

3CX Advanced Training

3CX Advanced Training - July 2021Ideal for those already familiar with 3CX. The advanced certification consists of seven modules which cover the more advanced settings of 3CX including Bridges, inbound and outbound routing, security and anti-fraud.

Find out more & Register

Registration is free, simply complete our sign up form to virtually be there! Our team will be on hand throughout these courses to answer any questions you may have. Our courses are designed to provide you with all the information you require to sit the Basic and Advanced certifications. To become an accredited 3CX partner, you will need to sit the relevant exam on the 3CX portal.