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Discover Sennheiser’s Best-in-Class Warranty


It’s a situation we all hope will never occur, but on occasion, we know faulty goods arise and have to be returned. With Sennheiser‘s best-in-class warranty, returns couldn’t be simpler – thanks to their no quibble guarantee items are replaced with brand new products within 24 hours (subject to availability).

Why do Sennheiser offer a best-in-class returns policy?

  • Supplied with a 2-year warranty as standard (3 years with the Century headset range), Sennheiser is so convinced of the quality and durability of their products they offer a best-in-class warranty. With a return rate of less than 1% they have good reason to be confident in the quality of their products!
  • Sennheiser realise that you have better things to do with your time so we work with them to make the procedure as easy as possible for you.
  • Discover more about the Sennheiser Range!

The New Snom A100 Headset Range has arrived!

We’re delighted to introduce you to Snom’s new range of headsets which are now in stock and available to purchase from ProVu. Designed to provide users with maximum comfort and performance, the new A100 headsets are available as either monaural or binaural and can be used with the entire range of Snom desk phones along with a variety of other devices.

Find Out More Here


Please Note: We have a very limited supply of the MM2 headsets available, once they’re gone, they’re gone! The A100 will replace the MM2 headsets.

Why choose Sennheiser?

1) Quality design
For more than 70 years Sennheiser has been producing the highest quality products across all areas of sound recording, transmission and reproduction. This expertise has enabled them to create a wide range of high quality business headsets all of which are designed with the following features in mind:
1: Sound quality
2: Quality build & design
3: User focus (designed for long use and comfort with hearing protection etc)

2) Channel focused
Sennheiser’s route to market is via the Channel, which means pricing remains competitive. Products aren’t sold on websites like eBay or Amazon where for other brands pricing is often much lower than the RRP and makes it difficult for value added resellers to compete with pricing.

3) Reduced competition
Where other headset brands are sold through lots of resellers, Sennheiser has a more selective approach. Through their partner programme, Sennheiser ensure their resellers are knowledgeable and are able to support their products, this allows resellers to supply a more unique and premium product range to the market.

4) Robust and reliable
The exceptional build quality offers the lowest failure ratio among all the headset brands with less than 1% return rate, helping to maintain customer satisfaction.

5) Best-in-class warranty
Sennheiser’s return policy is also best-in-class, all products come with a 2 years (or 3 with the Century series) warranty with 24 hour replacement. The replacement units are brand new and come with the full warranty! Simply raise an RMA and we will sort out the rest.

New updated Yealink wired headset

The Yealink YHS32 has been discontinued and replaced by the new YHS33.

What are the differences?

Improved audio quality:
Yealink has upgraded the quality from narrowband to wideband audio which brings users a more natural sound for clearer conversations.

Distinctive new design:
The new design makes it easier to adjust the distance between the headset’s microphone and the user’s mouth.

New materials:
The featherweight ear pads are made from biomimetic protein-based leather (leatherette) for added comfort.

How to configure Snom 720 with Plantronics CS520 and EHS Advanced V2.0

List of Components:

  1. Plantronics Base
  2. Plantronics Cable
  3. 3.5mm DC Jack
  4. Snom 4 Pin Connector
  5. Snom EHS Advanced V2.0 Adapter
  6. Plantronics Headset
  7. Plantronics Base Power Supply


  1. Connect the Plantronics Base(1) to the Plantronics Base Power Supply(7).

2. Connect the Snom EHS Adapter(5) to the 3.5mm DC Jack(3). Note that only the DC Jack goes into this end of the EHS Adapter, you do not need to plug anything else into this end.

3.  Connect the Snom EHS Adapter(5) to the Snom 4 Pin Conector(4).

4. Connect the other end of the DC Jack(3) into the back of the Plantronics Base(1).

5. Connect the Plantronics Cable(2) to the back of the Plantronics Base(1).

6. Connect the other end of Snom 4 Pin Connector(4) into the slot in the picture below. Then connect the other end of the Plantronics Cable(2) into the Headset port, making sure you Do Not put it into the handset port by mistake.

7. Check the Dial settings on the bottom of the Plantronics Base(1) to make sure that they match the picture below. 

8. The headset should be ready to use. No phone settings should need to be changed, just make sure that all connections are secure and that you have power to the headset base.

How to configure Yealink T46G with Plantronics CS520 and EHS36

List of Components:

  1. 3.5mm DC Jack
  2. Plantronics phone cord
  3. Plantronics CS520 Headset
  4. Yealink EHS36 Adapter
  5. RJ12 Cord
  6. Plantronics Base
  7. Plantronics Base power supply


  1. Connect the RJ12 Cord (5) to the Yealink EHS36 Adapter(4).

2. Connect the 3.5mm DC Jack(1) to the Yealink EHS36 Adapter(4). Note that you only need the DC Jack in this end, you do not need to fill this socket.

3. Connect the Plantronics Base(6) to the power supply(7).

4. Connect the Plantronics phone cord(2) to the Plantronics Base(6).

5. Connect the 3.5mm DC Jack(1) to the Plantronics Base(6).

6. Connect the RJ12(5) to the EXT port on the back of the Yealink T46G. Then connect the Plantronics phone cord(2) to the headset port on the back of the phone; making sure you don’t put it in the handset port by mistake.

You shouldn’t need to change any of the settings in the phone as the Yealink EHS36 should work out of the box. However, you will want to check that on the bottom of the Plantronics base that the Dial’s are set correctly. This should be the correct setting for the dials :

How to configure Polycom VVX410 with Plantronics CS520 and EHS APP-51

List of Components: 

  1. Power connector for Plantronics Base
  2. Plantronics Headset
  3. APP-51 EHS Adapter
  4. Plantronics Base


  1. Connect the power connector (1) to the Plantronics Base (4) via the back of the base.


2. Connect the EHS Adapter (3) into the back of the Plantronics Base (4).

3. Connect the other ends of the EHS Adapter (3) into the back of the Polycom VVX410. Make sure that you connect the cable to the headset port and not the handset port by mistake.

4. In order to make sure that the headset works correctly with the phone you need to go to :

Settings > Basic Settings > Preferences > Headset Mode > Select Plantronics EHS Mode.

5. Make sure that the Dial settings on the bottom of the Plantronics base are set correctly. The correct Dial settings are below:

The headset should now work with the Polycom phone.

Jablocom Essence – Headset Compatibility

Did you know that you can use a headset with the Jablocom Essence phone? We have performed testing using an Eartec 308 monaural headset with a EAR-QD002P which is the compatible bottom cable for the headset with the Essence. Please see the following guide below to find out how to connect and use the headset:

Step 1:

You will need to disconnect the handset curly cable from the phone which is located at the back of the phone.

Step 2:

Connect the EAR-QD002P bottom cable into the RJ9 port where you originally disconnected the handset curly cable from.

Step 3:

You will need to ensure that the Essence is turned on and then navigate to the menu by pressing the key labelled ‘OPTIONS’ on the phone keypad.

Step 4:

Using the arrow keys, scroll down to ‘Settings’, then press the green button to proceed to the next menu.

Step 5:

You will then need to select ‘Phone’ which should be the first option in the menu, then scroll down to ‘Headset active’ option and press the green button.

When an incoming call is received on the phone, you can now press the green button to answer the call on the headset.

USB headsets ideal for use with CounterPath’s Bria Stretto licences


We have a number of wired and wireless USB headset solutions from Plantronics, Jabra, Sehnheiser and Eartec. These offer great cross-selling opportunities alongside your sales of ConterPath’s Bria Stretto Desk and User licences.

We have a great mix of headsets to suit any budget. From basic models all the way up to premium solutions offering maximum durability, comfort and noise-cancelling technology.

Take a look at our headset selector chart, designed to help you to choose the ideal headset for your customers based on their requirements and personal preferences. If there is a headset which you would like us to supply but we do not list, please let us know and we will explore the possibility of adding this to our portfolio.