Browse Tag

Headsets

How to configure Yealink T46G with Plantronics CS520 and EHS36

List of Components:

  1. 3.5mm DC Jack
  2. Plantronics phone cord
  3. Plantronics CS520 Headset
  4. Yealink EHS36 Adapter
  5. RJ12 Cord
  6. Plantronics Base
  7. Plantronics Base power supply

Configuration:

  1. Connect the RJ12 Cord (5) to the Yealink EHS36 Adapter(4).

2. Connect the 3.5mm DC Jack(1) to the Yealink EHS36 Adapter(4). Note that you only need the DC Jack in this end, you do not need to fill this socket.

3. Connect the Plantronics Base(6) to the power supply(7).

4. Connect the Plantronics phone cord(2) to the Plantronics Base(6).

5. Connect the 3.5mm DC Jack(1) to the Plantronics Base(6).

6. Connect the RJ12(5) to the EXT port on the back of the Yealink T46G. Then connect the Plantronics phone cord(2) to the headset port on the back of the phone; making sure you don’t put it in the handset port by mistake.

You shouldn’t need to change any of the settings in the phone as the Yealink EHS36 should work out of the box. However, you will want to check that on the bottom of the Plantronics base that the Dial’s are set correctly. This should be the correct setting for the dials :

How to configure Polycom VVX410 with Plantronics CS520 and EHS APP-51

List of Components: 

  1. Power connector for Plantronics Base
  2. Plantronics Headset
  3. APP-51 EHS Adapter
  4. Plantronics Base

Configuration:

  1. Connect the power connector (1) to the Plantronics Base (4) via the back of the base.

 

2. Connect the EHS Adapter (3) into the back of the Plantronics Base (4).

3. Connect the other ends of the EHS Adapter (3) into the back of the Polycom VVX410. Make sure that you connect the cable to the headset port and not the handset port by mistake.

4. In order to make sure that the headset works correctly with the phone you need to go to :

Settings > Basic Settings > Preferences > Headset Mode > Select Plantronics EHS Mode.

5. Make sure that the Dial settings on the bottom of the Plantronics base are set correctly. The correct Dial settings are below:

The headset should now work with the Polycom phone.

Jablocom Essence – Headset Compatibility

Did you know that you can use a headset with the Jablocom Essence phone? We have performed testing using an Eartec 308 monaural headset with a EAR-QD002P which is the compatible bottom cable for the headset with the Essence. Please see the following guide below to find out how to connect and use the headset:

Step 1:

You will need to disconnect the handset curly cable from the phone which is located at the back of the phone.

Step 2:

Connect the EAR-QD002P bottom cable into the RJ9 port where you originally disconnected the handset curly cable from.

Step 3:

You will need to ensure that the Essence is turned on and then navigate to the menu by pressing the key labelled ‘OPTIONS’ on the phone keypad.

Step 4:

Using the arrow keys, scroll down to ‘Settings’, then press the green button to proceed to the next menu.

Step 5:

You will then need to select ‘Phone’ which should be the first option in the menu, then scroll down to ‘Headset active’ option and press the green button.

When an incoming call is received on the phone, you can now press the green button to answer the call on the headset.

USB headsets ideal for use with CounterPath’s Bria Stretto licences

usb-headsets-for-counterpath

We have a number of wired and wireless USB headset solutions from Plantronics, Jabra, Sehnheiser and Eartec. These offer great cross-selling opportunities alongside your sales of ConterPath’s Bria Stretto Desk and User licences.

We have a great mix of headsets to suit any budget. From basic models all the way up to premium solutions offering maximum durability, comfort and noise-cancelling technology.

Take a look at our headset selector chart, designed to help you to choose the ideal headset for your customers based on their requirements and personal preferences. If there is a headset which you would like us to supply but we do not list, please let us know and we will explore the possibility of adding this to our portfolio.

VTech DECT compatible IP desk phones

VTech DECT compatible deskphones available at a competitive price!

VTech’s ErisTerminal range offers a unique set of DECT capabilities, making them really flexible and enabling users to make and receive calls whilst away from their desks. Both VTech’s mid range and executive level deskphones, the VSP726A and VSP736A come complete with an in-built DECT module which enables them to be paired with the VSP601A DECT handset and / or the VSP500A DECT cordless headset.

Offering flexible, hands-free mobility the ErisTerminal range offers full peace of mind with an industry-leading three-year warranty as standard. Available at extremely competitive prices, the ErisTerminal range remains unaffected by the current volatility in the exchange rates and offer a great option for many advanced communications solutions.

See our simple guide: Pairing the VTech DECT Handset and Headset with the VTech VSP726A & VSP736A.

We are offering resellers the chance to test the VTech IP phones with NFR units available to purchase at a heavily reduced price. To take advantage of this NFR offer or to find out more, simply contact a member of our sales team on: 01484 840048 or you can email: contact@provu.co.uk

Updated headset compatibility guide

You may be aware of our headset compatibility guide – we do our best to keep you informed of compatible wired and wireless headset solutions, for the entire range of phones we supply. We do extensive testing to ensure the solutions you choose; will work for your customers and that we understand how to support you, should you require any assistance.

We’ve recently added a new feature to the guide to make it easier to read! On the top right hand side of the page you are now able to filter the compatibility guide by brand. Simply select which phone brand you would like to see solutions for to narrow down the list. This means that you no longer need to scroll through all of phones in our portfolio, to find what you’re looking for.

View our Headset Compatibility Guide

 

Headset compatibility screenshot

Compatible headsets for the new Cisco 7800 and 8800 series phones

We’ve recently done some testing between the new Cisco 7800 and 8800 series phones and the headsets that we supply.

Here is a table of all the headsets and cables that we’ve tested and work with these new Cisco phones:

Headset Cable / Adaptor
Eartec 308/510/710 Range EAR-QD002(C)
Plantronics SupraPlus Range Plantronics U10
Plantronics CS500 Range Plantronics APC-42
(For EHS, use switch settings: A/3/2)
Jabra BIZ Range Jabra GN1200
Jabra Pro 920/925 Jabra Link 14201-43 (For EHS, use switch setting “B” and EHS setting “Jabra IQ”)
Sennheiser SC230 & SC260 Sennheiser CSTD 08

Please note: The Cisco 7811 does not have a headset port and therefore does not work with the headsets listed in the table above.

To find out more go to our Headset Compatibility Guide here: https://www.provu.co.uk/headset-compatibility.html

If you have any other questions or problems please contact our technical support team.

Eartec 700 Pro Series Headsets

 

Eartec have recently developed a new range of premium headsets, which are available from ProVu. Eartec is fast becoming the popular choice for headsets and since its launch we’ve had a very positive response and experienced an extremely low return rate.

The new Eartec 700 Pro Series offers users a slick, yet robust design. And with in-built, two tier noise cancelling technology, it gives an enhanced user experience, even in noisy and busy working environments. We believe these new headsets will be a great addition for users wanting more from their headset but at an affordable price point.

 

Meet the new Eartec 700 Pro Series

Eartec 710 Pro Monaural Headset
Eartec 710 Pro Binaural Headset
Eartec 710V Pro Monaural Headset with Volume Control
Eartec 710DV Pro Binaural Headset with Volume Control
Eartec 710UC Pro USB Monaural Headset
Eartec 710DUC Pro USB Binaural Headset

 

Choosing the right headset

Take a look at our headset selector helping you to choose the ideal headset for your customers based on their requirements and personal preferences. You can also view our compatibility chart to see what headsets are compatible with your IP phone plus advice on what cables and adaptors are required.

Please see ProSys for pricing and stock information. If you do not have a reseller account and would like to register, please complete our reseller account form.

USB headsets available for softphone applications

As well as supplying standard headsets for our range of VoIP phones, we also supply a wide range of USB headsets which are ideal for computer softphone applications including CounterPath’s Bria Stretto and Skype for Business.

With a choice of manufacturers including Eartec, Jabra, Sennheiser and Plantronics and options for wired, wireless DECT or bluetooth solutions, we can help you select the right headset for your application.

Take a look at our headset selector helping you to choose the ideal headset for your customers, based on their connection requirements and personal preferences:

View our Headset Selector

Mitel 6865i and Plantronics EHS Headset

The following guide shows how to connect a Plantronics CS520 (This will also apply to the other headsets in the CS500 series) headset to the Mitel 6865i desk phone to allow EHS functionality (the making and hanging up of calls via the headset button).

As well as the CS520 headset and the 6865i phone you will also need a Plantronics APS-11 EHS Cable.

1) Connect the APS-11 cable to the back of the CS520 stand, using the end of the cable that has both an RJ45 connector and a 3.5mm jack connector. Both connectors should be plugged in to the respective ports on the back of the stand.

2) Plug the other end of the APS-11 cable into the RJ45 socket on the back of the Mitel phone, you will need to remove the plastic spacer clip from the socket on the phone in order for it to fit. Please refer to the user manual for help with this.

3) Finally, you need to change some settings on the Mitel phone to enable the EHS functionality. Make the following changes via the menu on the handset itself (press the button with the gear icon to open the menu):

i) Go to Preferences – Set Audio – Audio Mode. Select Headset from the list and press the tick button to confirm.

ii) Go to Preferences – Set Audio – DHSG. Select the “DHSG is On” option and press the tick button to confirm.

That’s it! The headset should now be able to make and receive calls using the EHS functionality.

If you have purchased these products from Provu, and can not get this to work, please contact our support team at support@provu.co.uk and we will be happy to help!