We’re delighted to have been awarded European Distributor of the Year by Sangoma!
Having been distributing Sangoma products for over five years, we have worked hard to develop our services around the Sangoma offering. We’re thrilled to have been recognised for our efforts – Thank you to Sangoma for their continued support, we look forward to achieving more great results in 2018!
Firstly, log into your 3CX dashboard and navigate to the extensions tab on the left.
Create a new extension 
Replace the Authentication ID near the bottom with the extension number input at the top
Now, in a new tab navigate to your Vega’s web interface and log in. Once at the dashboard, click Quick Config on the left hand side. From here, click VOIP and change the Registration Mode to FXS Port. Next, replace the SIP Domain & SIP Server IP/Name fields with the IP address of your 3CX server.
Note: We also advise changing the first CODEC at the bottom to from g729 to none, as shown below.
After that, navigate to the FXS tab. You will notice that all of the Telephone Connections are enabled as shown below.
Disable all of the connections that you do not wish to use, and replace the Numeric Caller ID, Textual Caller ID, Telephone number and Registration and Authentication ID with the extension number, in this case 5001. Then type the authentication password in its respective field at the end of the row.
Return to your Extensions tab on 3CX. If you followed the guide correctly, there should be a green circle next to your new extension indicating that it has registered correctly and is ready to use. 
If it is still red, go to your 3CX Dashboard > IP Blacklist and ensure that your PBX server has not been blacklisted automatically, as show below. If this has occurred, simply select the Denied IP, click edit and change Deny to Allow.
We’re delighted to be shortlisted for the ‘Best Convergence Distributor’ award in the Comms National Awards. As one of the most prestigious award ceremonies in the Channel, to be named a finalist is a huge achievement for the ProVu team.
Now in their 16th year, Comms Dealer created the awards to recognise excellence within the Channel. With categories covering a variety of reseller, vendor and distributor awards, the ceremony is a key event in the Channel calendar.
Taking place at the Hilton Park Lane, in London on the 12th October we are looking forward to joining our fellow Channel partners and celebrating the various successes of the last 12 months.
Also shortlisted for awards are our vendor partners 3CX, Sangoma, Snom, and Yealink, we would like to wish them all the very best of luck.
We’ve had a busy week this week exhibiting at Channel Live at the NEC in Birmingham. We thoroughly enjoyed our time at the show, catching up with new and old partners – if you attended we hope you enjoyed it too!
Organised by Comms Business, the show had a great turnout and we’d like to thank them for the hard work they put into creating such a positive event. We’d also like to say a special thank you to our supporting vendors Algo, Gigaset pro, Sangoma and Snom who joined us on our stand.
If you would like to contact the ProVu team, please call 01484 840048 or email contact@provu.co.uk.
Channel Live is quickly approaching and we’re gearing up for what’s set to be the Channel’s biggest event of 2017. Here’s 5 reasons to visit us at the show.
We’re delighted to be exhibiting at the Channel’s biggest event – Channel Live 2017! Taking place on 12th and 13th September at the NEC, Birmingham the event is the only Channel specific conference, exhibition, thought leadership and networking event rolled into one.
Joining us at the show will be representatives from Algo, Gigaset, Sangoma and Snom who will be exhibiting a selection of their latest products. Visit us to see some of the newest VoIP hardware, plus see our reseller portal, ProSys live in action.
The show is set to be a must attend event for all Channel partners. Registration is free, simply complete the online registration form to be there.
If you want to know how to configure a Vega 50 FXO Gateway with a Sark 200 then click the link below to a quick and simple guide:
https://www.provu.co.uk/pdf/sark/sark-vega50fxo-setup.pdf
If you have any further questions please don’t hesitate to contact our support team.
We’ve teamed up with Sangoma to bring our resellers a brand new promotional offer! Available throughout May and June, purchase five s700 IP deskphones and receive one for free.
Sangoma’s s700 IP executive-level phone offers a feature-rich device. With 6 SIP accounts, 5-way conferencing, 45 programmable soft keys and a 4.3″ full colour display, the s700 marks the most advanced model in the Sangoma phone range.
How Sangoma s700 is different to the competition?
To take advantage of this offer, simply contact our sales team on 01484 840048 or email contact@provu.co.uk
Are you interested in finding out more about how the User Control Panel (UCP) works on a Sangoma PBXact UC system? Please see the following guide below on how to set this up and have this up and running in minutes:
This guide shows you how to create a user and set up UCP for an extension that already exists. If you would like to find out how to create an extension, please refer to the following link:
https://blog.provu.co.uk/sangoma-pbxact-uc-creating-an-extension/
Please note, if you have already created an extension on a PBXact UC system, you may already have a user created in the ‘User Manager’ section.
The screenshot to the right shows the ‘User Manager Settings’ section on the screen where you create an extension:
Step 1:
You will need to start by web browsing to the IP address of your PBXact system using a web browser of your choice. Once you have browsed to the PBXact UC system, you should see the homepage with the following options to choose from.
You will need to select ‘PBX Administration’ which is the first option on the left hand side of the interface.
Step 2:
You should now see a screen prompting you to enter a username and password. If you don’t know the username and password, you may need to consult an administrator.
Step 3:
Providing you have entered the correct username and password, you should see a system overview of the PBXact UC system.
Using the search bar at the top right hand side of the interface, you will need to search of ‘User Management’. Please see the screenshot below that shows this:
Step 4:
Once you have opened the ‘User Manager’, you will need to click on ‘Add’.
Step 5:
You should now see the options for creating a new user. You will then need to input a login name, description for the user, a secure password and also link the extension to an extension already created on the PBXact UC system.
Step 6:
For this step, you will need to scroll along the tabs using the arrow keys located near the top right hand side of the interface. You should then see some further options on the tabs including ‘UCP’.
Please click onto the ‘UCP’ tab which should display the following screen.
You will need to ensure that you change the ‘Allow Login’ to ‘Yes’ in order to log into the User Control Panel once the user has been created on the system.
Step 7:
Under the ‘UCP’ section, you should also see some additional options. Please see the screenshot below that show some of the other settings.
You may want to enable a user to be able to make calls via the User Control Panel. To do this, y
ou will need to navigate to ‘Miscellaneous’, then select ‘Yes’ under the option ‘Enable Originating Calls’.
Please note that there are other options that can be configured through these settings such as enabling conferences, voicemail settings and other options.
Step 8:
Once you have finished enabling the settings that you would like to be enabled for the user, you can go ahead and submit the changes by pressing the ‘Submit’ button located near the bottom right hand side of the screen.
You should now be taken back to the ‘User Manager’ home screen, which should display the option to ‘Apply Config’ at the top right hand side of the screen.
This is the end of the configuration process for enabling ‘UCP’ for a user. Please see the following steps below for logging into the ‘User Control Panel’:
Step 9 (Logging In):
If you are still logged into the PBXact UC system, you should see an option for ‘UCP’ using the tabs at the top of the screen.
Clicking onto the ‘UCP’ tab should open the ‘User Control Panel’ in a separate tab as shown in the screenshot below:
The login page for the ‘User Control Panel’ should now be displayed prompting you to enter a username and a password.
You will need to enter the user extension number and the password that was set on the fifth step of the configuration above and hit ‘Login’.
Providing you have entered the correct username and password, you should see the following screen or similar screen as shown below:
Please note that the options shown on the sidebar on the left hand side of the screen may vary depending on the settings that have been enabled/disabled.
You should be able to change settings such as presence for the extension you ar
e logged in as by selecting the icon shown in the screenshot below:
Sangoma’s PBXact UC systems enable you to remotely manage deployed phones from your computer, but did you know there’s also a range of Apps available, designed to enhance the capabilities of Sangoma IP phones? We’ve put the following step-by-step guide together to enable you to discover how you can start utilising the great features available.
Please note that this guide shows you how to enable Phone Apps, it doesn’t show the process of creating an extension. If you would like to find out how to create an extension, please see our earlier blog post on how to create an extension using PBXact
Step 1:
You will need to start by web browsing to the IP address of your Sangoma PBXact UC system. If you don’t already know the IP address of the PBXact UC system, you may need to log into your router to view a list of active network devices.
Step 2:
Once you have browsed to the IP address of your PBXact UC system, you should see the following options:
You will need to go ahead and select the ‘PBX Admini
stration’ option. You should then be prompted to enter a username and password in order to login to the main interface of the system.
If you don’t know the username and password, you may need to consult an administrator or relevant person to help you with this.
Step 3:
Providing you have entered the correct username and password, you should now see the homepage showing the ‘System Overview’, ‘PBXact Statistics’, ‘Uptime’ and option
s at the top of the page.
You can either hover over ‘Modules’ located at the top of the screen in ‘Advanced Mode’ and select ‘User Management’, or use the magnifying glass on the right hand side and search for ‘User Management’ and select the option when it appears below the search field.
Step 4:
You should now see the ‘User Manager’ scr
een which may list users below if you already have users registered on the system.
Your screen should look like the screenshot to the right.
Step 5:
Please note that this step will involve creating a new user. You will need to click on the ‘Add’ button as shown in the screenshot above.
This should then take you to the screenshot shown above. You will then need to enter a ‘Login Name’, ‘Password’ and if you are linking this to an extension that already exists on the system, you will need to select the ‘Primary Linked Extension’ which should display a drop down list of extensions. Please note that extensions already assigned to other users will not be displayed in the drop down list.
Step 6:
Using the navigation bar under ‘Add User’, you will need to navigate to the ‘Phone Apps’ section, as can be seen below.
When you navigate to ‘Phone Apps’, you should see the ‘General’ section underneath and a section called ‘Allow Access’. You will need to change this option to ‘Yes’. This allows access to the Phone Apps for the user you are editing.
Step 7:
Depending on which Phone Apps you would like to set up for the user, you will need to navigate across the different tabs and enable the applications that you would like to assign to that particular user.
If you want to enable access to call queues, you will need to navigate to ‘Queues’ and change ‘Enable Queue Access’ to ‘Yes’. If you would also like to setup queue agent access, you will need to change ‘Enable Queue Agent Access’ to ‘Yes’. You will then also need to select the queues from a list under ‘Allowed Queues’. Please see the following screenshot below that shows this:
As you can see from the screenshot above, there is ‘TestQueue <6000>’ is shown in the list under ‘Allowed Queues’. Please note that you must have created a queue before hand in order for it to be shown in the list.
Step 8:
You may want to enable the login and logout feature for that user so that they can log out of the Sangoma IP phone once they have finished using it. In order to do this, you will need to navigate to ‘Other Apps’ and change ‘Enabled Login/Logout Access’ to ‘Yes’. Please see below a screenshot that shows this:
You may also want to allow Do Not Disturb (DND) depending if this is required or not. You can simply change the options that you would like to enable to ‘Yes’. Please note that additional configuration may be required when enabling certain Phone Apps.
Step 9:
Once you have finished configuring the user with Phone Apps, you can go ahead and submit your changes by pressing the ‘Submit’ button located near the bottom right hand side of the page.
You should then be taken back to the ‘User Manager’ section which shows you a list of users. You will then need to click ‘Apply Config’ which should be displayed near the top right hand side of the page. This writes the changes made to the 
PBXact UC system.
That’s the end of the configuration process.
Providing you have a valid extension and user set up, you should now be able to see the Phone Apps on the phone once provisioned/configured correctly.