Browse Tag

Shipping

Add a Personal Touch to Your Deliveries

Have you considered adding a personal touch to your customers’ orders? We can help you add a personal touch to any order, just choose the service you need and let us take care of the rest. We’ll dropship your orders directly to your customers for you, leaving you more time to focus on the important things.

Branded Despatch Notes
We can ship items direct to your customers with your own branded despatch notes, this service is FREE, quick and simple to set up. Simply supply us with your logo, artwork, and any wording you would like to include and we can take care of the rest.

Find out more
Marketing Inserts
Got a promotion or message you’d like to share with your customers? Add a personal touch to your order fulfilments and include a copy of your latest marketing flyers, stickers, or gifts in any of your parcels. Get in touch to discuss your ideas.

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Device Printing
Go the extra step and add your own or customers’ logo to your ordered devices. We can arrange for items such as phones and routers to be printed with your logo, helping to strengthen your brand. Get in touch to find out more.

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Branded Packaging
Bring some colour to your shipments with branded packaging. We can assist you with adding your custom logo, artwork, and design to your packaging with custom boxes, packing tape, and unit packaging sleeves. Speak to one of our team to find out more.

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SIM Fulfilment Services
Reduce the stress and hassle of stock holding, admin, and fulfilment with our SIM fulfilment service. Personalise your SIM cards with your brand and we can take care of the rest.

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Our Services Don’t Stop There…

Our Extensive Services
We also offer a range of services designed to simplify your installation process and ongoing management of your devices. Explore what our services can offer you and how we can add more value to your orders.

Discover more with ProVu Services

We’re here to help you and make your processes as easy as possible. If there is a service that you would like to use or if you have something else in mind we could help with, please let us know.

Important ProVu Shipping Price Update

As of 20th June we will be updating our shipping prices.

Over the last few months we have had a number pricing increases on all our carriers due to the increased price of fuel in the market. We have been monitoring this carefully and as a result we have reviewed our shipping prices. The good news is that on 90% of our outbound deliveries we have taken the commercial decision to reduce our shipping costs. These reductions will be on our most common services of standard next day delivery.

However, for that remaining 10%, we have had to increase our delivery charges. This includes non-standard shipping areas (non-mainland uk) e.g. Scottish Highlands, Northern Ireland and Isle of Man.

The increases of our courier’s fuel surcharge were just too large and where we could, we have absorbed some of it, but the rest we have had to pass through. These price changes will come into effect on the 20th of June.

New Pricing Based on Standard UK Areas

APC ProSys Standard
Mail pack: Small, up to 1 kg £5.09 £5.59
Courier pack: Medium, up to 5kg £6.34 £6.84
Box: (There can be multiple boxes per consignment) Up to 20kg £8.63 £8.63
Additional kg: between 20kg and 100kg £0.34 £0.34
Additional kg: 100kg + £0.47 £0.47
DPD ProSys Standard
Express pack: Small, up to 5kg £7.13 £7.63
Box (Base price for 1 parcel) £8.79 £9.26
Additional parcel £5.41 £5.41

Delivery prices to non-standard UK areas including, Scottish Highlands, Northern Ireland and Isle of Man will be charged at a higher rate.

If you require any additional information please contact us on 01484 840048 or email contact@provu.co.uk.

ProVu Christmas Opening & Delivery Times 2021

ProVu Christmas Opening Times 2021

As we creep closer towards the festive season, we’d like to share more details about our opening and shipping times over Christmas and the New Year. During this period, we will continue to ship orders via APC.

Opening Times

Day Opening Hours
Christmas Eve 9:00-13:00
Monday 27th December Closed
Tuesday 28th December Closed
Wednesday 29th December 10:00-16:00
Thursday 30th December 10:00-16:00
New Year’s Eve 10:00-16:00
Monday 3rd January Closed
Tuesday 4th Jan Open as Usual

Please be aware, we will be running with a reduced number of staff between Christmas and New Year which may increase wait times.

Delivery Times

Avoid delays; orders placed on 23rd December will be attempted on the 24th, but are not guaranteed unless booked on a pre 12:00 service. Any orders not delivered on the 24th December will be re-attempted on 4th January unless specified otherwise.

Orders Placed on 29th or 30th December will be attempted to be delivered the same week.
Order APC Cut off APC Delivery
23rd December 16:45 24th* December/4th January
24th December No Collection 4th January
29th December 15:30 30th December
30th December 15:30 31st December
31st December No collection 5th January
4th January 16:45 5th January

*To ensure your order arrives by Christmas Eve, we recommend selecting a pre 12:00 guaranteed service. For orders which fail to be delivered on 24th December, please specify if you would like APC to re-attempt delivery between Christmas and New Year. Orders not specified will be delivered on 4th January. No deliveries will be made to addresses in Scotland on 1st or 4th January due to public bank holiday.

Further Information

The following services will not be available over the Christmas period:

  • APC Pre 9:00 and Pre 10:00
  • DPD Pre 10:30 and Pre 12:00
  • All Royal Mail Services

For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 23rd December. Orders collected on this date will be delivered on the 29th December, the next available collection date after this will be 4th January.

Please note: Throughout the Christmas period, we will be operating a ‘best endeavour’ service, therefore collection and delivery times may vary. If it is important that your orders are received on a specific day we would recommend considering selecting a pre 12:00 service with APC – please contact a member of our team to discuss your requirements.

Add a Personal Touch to your Deliveries

Did you know you can add a personal touch to your customers’ orders even when they’re drop shipped directly from ProVu? Simply select the service you require and we’ll take care of the rest for you.

Branded Despatch Notes

We can ship items direct to your customers with your own branded despatch notes, this service is quick and simple to set up and best of all, it’s available for FREE!

Find out more
Marketing Inserts

Got a promotion or message you’d like to share with your customers? For just 30p per insert we can include a copy of your latest marketing flyers, stickers, or gifts in any of your parcels.

Tell me more
Device Printing

Why not personalise your hardware? We can arrange for items such as phones and routers to be printed with your logo, helping to strengthen your brand. Get in touch to find out more.

Contact Us

 
We’re here to help you and make your processes as easy as possible. If there is a service that you would like us to assist you with, please let us know and we will see how we may be able to help you.

2017 Christmas Opening & Shipping Times

With Christmas quickly approaching, we would like to share our shipping and opening times over the festive season.

Please note: The last date for shipping before Christmas will be Thursday 21st December. APC will not be operating between Christmas and New Year, orders placed to be collected by APC after the 21st December will not be delivered until 3rd January.

Standard Mainland UK Deliveries via DPD:

Order Date Delivery Date
27th – 28th December Next working day
29th December* 2nd January
2nd January Normal Service Resumes

Christmas Deliveries

*Saturday delivery can be arranged for 30th December upon request, however this service will incur an additional charge.

Delivery Cut Off Times:

Date Time
22nd December NO COLLECTION
27th – 29th December 14:30**
2nd January Normal Service Resumes

**Please note: We will be operating a ‘best endeavour’ service and collection times may differ.

ProVu Christmas Opening Times:

Dates Opening Times
22nd December OPEN: 09:00 – 13:00
23rd – 26th December CLOSED
27th – 29th December OPEN: 10:00 – 16:00
1st January CLOSED
2nd January Return to normal: 09:00 – 17:30

New Lower APC Shipping Prices!

ProVu customers can now enjoy a new lower shipping charge for APC mainland UK deliveries. Here’s a brief overview of how shipping rates are calculated and an introduction our new pricing, starting from just £4.95!

APC shipping prices are calculated on the size and weight of a consignment. They have two standard sized mailing bags which are referred to as ‘Mail Pack’ and ‘Courier Pack’ – if the despatched items can fit, and weigh under the bag limit they are shipped on this service for which we have some new discounted rates.

ProSys Standard
Mail pack: Small, up to 1 kg £4.95 £5.45
Courier pack: Medium, up to 5kg £6.45 £6.95
Box: (There can be multiple boxes per consignment) £8.95 £9.45
Additional kg: between 20kg and 100kg £0.30 £0.30
Additional kg: 100kg + £0.40 £0.40

As you can see in the above table, shipping charges are 50p lower for orders placed through our reseller portal, ProSys. Register for a free ProSys account today to start saving on APC’s next day services.

We have doubled our warehouse capacity!

We have recently completed building works on a new lift to help ease the process of bringing pallets into our warehouse. Our most recent development has opened up our cellar as usable warehouse space; more than doubling our capacity!

The new lift works on three levels – at loading level, up to our main warehouse level and down into the cellar. This work has allowed us to more than double the amount of usable warehouse space, giving us the ability to hold even more stock. Along with the new lift we’ve also built a new stairwell, the stairwell is now wider and less steep which will allow easier and safer access to the different floors.

The expansion into our cellar is a natural step for us as our sales are increasing year on year, the expansion will allow us to hold increased levels of stock and to meet the increasing demand from our resellers.

Christmas 2016 Shipping & Opening Times

Standard Mainland UK Deliveries via APC and/or DPD:

Order Date Delivery Date
23rd December* 28th December
28th / 29th December Next working Day
30th December* 3rd January
3rd January 4th January (Normal Service Resumes)

Christmas Deliveries

*Saturday delivery can be arranged for Christmas Eve and New Years Eve upon request, however this service will incur an additional charge.

Delivery Cut Off Times:

Service Date Time
APC 23rd December 12:00 PM
APC 28th – 30th December 2:30 PM
APC 3rd January 4:45 PM (Normal Service Resumes)
DPD 23rd December 12:00 PM
DPD 28th – 30th December 2:30 PM
DPD 3rd January 3:45 PM (Normal Service Resumes)

ProVu Christmas Opening Times:

Dates Opening Times
23rd December OPEN: 09:00 – 13:00
24th – 27th December CLOSED
28th – 30th December OPEN (Skeleton Staffing): 10:00 – 16:00
31st December – 2nd January CLOSED
3rd January Return to normal: 09:00 – 17:30

Christmas shipping and opening times 2015

Standard UK deliveries via APC:

Order Date Delivery Date
22nd December 23nd December
23rd December – 4th January 5th January *
5th January (Back to normal)     6th January


* If you place an order on the 23rd December it will be delivered on the 5th January, should you require the goods to be delivered on Christmas Eve, a £25 surcharge will apply. You will need to let us know if you would like this service.

Standard UK deliveries via DPD:

Order Date Delivery Date
22nd December 23nd December
23rd December 24th December
24th December – 4th January 5th January
5th January (Back to normal)     6th January

ProVu Christmas Opening times:

Dates Opening times
24th December OPEN 09:00 – 13:00
25th December – 28th December     CLOSED
29th – 31st December     OPEN (Skeleton staffing) 10:00 – 16:00    
1st – 3rd January CLOSED
4th January     Back to normal 09:00 – 17:30

Branded Shipping

Did you know that we offer a free branded shipping service? This service is quick and simple to set up and it enables you to maintain a personal approach with your customers. Here is an example of how your despatch notes could look.

We also understand that some of our resellers regularly ship products on behalf of their partners. We therefore offer you the ability to save multiple letterheads to your account. You can simply select the chosen letterhead for the specified order within ProSys.

However, we also know there are occasions when plain documents are better suited, this option will remain available.

How to set up your letterhead:
To set up your branded shipping simply send us your letterhead as a PDF document to contact@provu.co.uk and we will take care of the rest. Check out our template guide to make sure your letterhead will fit well on to the despatch note we print.

If you don’t have a letterhead, don’t worry, you can send us your company logo and address and we will create a basic template for you.

How to select your letterhead for your order:
On the order page select    to add a dropship address. At the bottom of the ‘deliver to box’ you can then select your branding option for this order. And it’s as simple as that.

If you have any questions about our branded shipping service please contact our sales team on 01484 840048.

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