Browse Category

Company News

What’s New? 3CX Standard & Free Licences

As you may be aware, 3CX are changing their free and standard licences as of 1st April 2019. In order to help you prepare for these changes, we will be putting together a series of blogs which will break down the changes for you.

Changes to Standard Licences:

As part of the revamp, some features are being removed from Standard licences, these include:

  • Call recording
  • Call reporting
  • Queues
  • Office 365 Integration
  • Bridges

These features will remain available on Pro and Enterprise level licences. If you are already on a paid version of the Standard licence and still have valid maintenance you do not need to do anything, your licences will be upgraded to Pro free of charge for the remainder of the licence contract. Following the licence duration, you will need to renew your licence via Pro maintenance to maintain these features.

Changes to Free Version

All free licences downloaded from 3CX’s website after 1st April 2019 will be a V16 Pro annual licence. This licence will be valid for 40 days from the initial activation date. Following this, the licence key will then revert to a standard licence unless it is upgraded.

ProVu can also now help you source a proof of concept key for any licence for 30 days. Simply contact our sales team to discuss your projects and organise a free trial key.

New Licence Sizes

There are a number of new licence sizes coming to annual licences (only), giving you even more options to cater for customers whose requirements fall somewhere in between, these include:

  • 24 SC
  • 48 SC
  • 96 SC
  • 192 SC

To discuss any of the above information with a member of our team please call 01484 840048 or email contact@provu.co.uk.

ProVu Listed in Top 100 Northern Tech Companies

We’re celebrating being listed among the top 100 fastest growing tech companies in the 2019 Northern Tech Awards! Having achieved another record-breaking year, our sustained growth marks the fifth consecutive year we have been listed in this exclusive league table.

Our MD, Darren Garland will join a host of tech companies as The Albert Hall, Manchester on 28th March where the official rankings will be revealed – watch this space for further updates!

New Cisco Multiplatform IP Desk & Video Phones

We’ve expanded our Cisco offering with the addition of three new models to the multiplatform range. Expanding on both the 6800 and 8800 series, these new devices are now available to order from ProVu.

6821 IP Desk Phone

– Now in stock

 Marking the entry-level device in the 6800 series, the 6821 is an easy to use desk phone with 2 programmable line/feature keys and a 2.5″ greyscale backlit display – ideal for those looking for a budget-friendly, reliable device.

8845 IP Video Phone

– Available to pre-order

 Featuring a large 5″ high resolution colour display, the 8845 video phone offers a HD 720p video camera for two-way video calling along with five programmable line keys, built-in Gigabit Ethernet switch and Bluetooth compatibility.

8865 IP Video Phone

– Available to pre-order

 With an identical appearance and feature set to the 8845, the Cisco 8865 incorporates a number of additional features including 2 USB ports and compatibility with up to 3 8800 key expansion modules.

View Pricing & Stock Information

Yealink Webinar – What’s New in the CP & DECT Range?

We’re going to be hosting a Yealink webinar next week! Designed to provide a detailed overview of the latest products to join the Yealink CP & DECT Range, this short webinar will equip you with the main features and benefits of some of Yealink’s most recently launched products including the CP930W and the W41P DECT package – Register now to join us!

Learn more about Yealink’s New Products

Renew Your 3CX Licences with ProVu

Notification of New 3CX Ordering Procedure

3CX recently made some changes to their partner program and ordering procedure to offer partners more options. These changes have now been implemented, meaning you can start to enjoy the benefits right away!

Licence Maintenance Renewals

You can now renew your perpetual and annual 3CX licences through ProVu making it even easier for you to streamline your order processing and gain access to our excellent pre and post-sales support.

As with all 3CX licences, renewals can be purchased with a ProVu credit account, giving you more flexibility.

Spread the cost of your renewals

Partner Levels

Traditionally based on quarterly reviews of your annual revenue, partner levels are now assessed every 6 months making it easier for you to forecast your margin and retain your partner status for a longer period of time.

If you would like to discuss any of the above information with a member of our team or would like to learn more about spreading the cost of your renewals with a ProVu credit account, please call 01484 840048 or email contact@provu.co.uk.

3CX Basic Training Courses – 2019

With the New Year quickly approaching, now is the time to start to think about the new year that lies ahead. With that in mind, we have scheduled two 3CX Basic Training Courses for 2019. Whether you’re an experienced 3CX partner looking to refresh your knowledge or are looking to add 3CX to your portfolio, our courses are open to all resellers.

Taking place at our offices in Huddersfield, West Yorkshire, our 3CX accredited trainer and Technical Support Manager, Andy Devine will be covering everything you need to know to sit the basic certification exam.

Simply select your preferred date and register today to reserve your free space!

When & Where?

ProVu Offices,
Savile Mill,
Savile Street,
Huddersfield,
HD3 4PG

Thursday 24th January, 10:00 – 15:00

Thursday 4th April, 10:00 – 15:00

Places will be allocated free of charge on a first come, first served basis. Please note, these courses have a limited capacity – if you would like to arrange a course for 6 or more people please contact us.

New updated configuration interface in ProSys Order form

We’ve recently made improvements to the user interface on ProSys which allows you to add configuration settings to the phones and routers you are ordering – we have also introduced more user friendly field names for adding configuration details to your routers.

For routers you are able to set PPP Username, PPP password, Wi-Fi SSID, Wi-Fi password, Disable WLAN and select a configuration template if you have multiple templates set up. This enables you to have routers shipped directly to your customers’ address pre-provisioned and ready to work automatically out-of-the-box. If you have default settings you would like to use for your devices, talk to our support team and we can work with you to set up your configuration templates.

Order screen:
Adding items to your basket – simply start typing in the item you would like to order and select the item from the drop down list. To add config setting to the items in your basket, click the ‘config’ button.


Add configuration screen:

Log in and check it out

If you do not have a login or have forgotten your password you are able to request a new one here. We encourage you to let us know what you think and would be very grateful for any comments, problems and suggestions on how we could improve ProSys in the future to best suit your needs – login and send us your feedback.

 

Did you know? You are also able to place orders using our Ordering API, for automated order processing between your systems and ours. Details include ordered items and quantities, delivery information, carrier service, branding settings and configuration details for zero touch provisioning.

We’ve been accredited Master Reseller by Cisco!

We’re delighted to announce we have been awarded the Master Reseller status by Cisco! Having launched the Multiplatform series of IP desk phones back in 2016, we have become the no.1 reseller in Europe, making us the optimal ITSP partner.

Thanks to our new accreditation, we will be bringing even more Cisco products to the Channel, including the brand new entry-level 6821 desk phone which we expect to launch early in the new year.

Acting as a replacement for the popular SPA range, the MPP series is designed to work with any 3rd party hosted and/or onsite platform – this includes leading platforms such as Broadsoft, Asterisk, RingCentral and Metaswitch to name just a few.


Discover the Range

 

Simplify your deployments
With a range of services designed to simplify the deployment of CPE, you are safe in the knowledge that we have the tools and expertise to deliver the service you truly require. From automatic zero-touch provisioning, to remote device management, you can take control of your orders both pre and post deployment. Plus, with personalised branded shipping options, we can help you to ensure your customer experience is maintained through every step of the journey.

Take a look at the 6800, 7800 and 8800 series.

Improved accounts information in ProSys

We have made improvements to the way you can access and view your account information on ProSys. As part of our ongoing improvements to the systems and tools we make available for our customers, users are now able to view some key account information on from their online account.

Information available:

  • Credit information including limit, terms and balance
  • Current statement with a list of all outstanding invoices, credits and payments on account
  • List of your invoices for the last 90 days

Login in to ProSys and follow the link ‘Your accounts information’ to view your information.

Securing your account
We understand this information can be sensitive and you may not want all your ProSys users to access this information. Talk to us about who should see this information and to get your accounts team set up with log in details.

Tell us what you think
We’d love your feedback! Feedback helps us to make our systems even better for you and we would be very grateful for any comments, problems and suggestions you have on how we could improve ProSys in the future to best suit your needs.

Did you know? You are able to pull a list of your invoices and credits for the last 60 days using our Invoice API. This API returns a JSON document and is useful data if you want to integrate directly with your accounting software or if you would like to output the data in your own system.