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Shipping Improvements

Today we have updated the order form in prosys for our trade customers. We now have some more flexible shipping options.

There are 2 main changes.

Automatic pricing for exotic destinations

Ireland, Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man and Isle of Wight.

The order form will now correctly price shipments to all of the above destinations on APC, DPD and Parcelforce.

If you have a larger consignment going to these destinations, then it is worth giving our sales office call to check if we can get a better quote.

DPD

We now offer DPD as an alternative shipping option.

We have used APC as our primary UK courier for many years. They offer a really good service and good systems integration.

But we had some customers who wanted an alternative option.

DPD offer:
– an SMS with a 1 hour delivery window
– Competitive prices to Ireland, Northern Ireland, Scotland and Isle of Man on a 2 day service.
– More detailed online tracking.

Things to note:
1) Cut off for DPD is 3pm. APC is 5pm.
2) DPD not so price competitive on larger shipments.

Have you voted for ProVu yet?

You may recall from one of our previous blog posts that ProVu have been nominated again for the Comms Business Distributor of the year award 2015. We were delighted to have won this award in 2014 and would love to win it this year but we need your help as the winner is determined from customer votes.

If you have been happy with the service and support you have received from us over the last 12 months we would be really grateful if you could register your vote for ProVu at the link below. It is a very straight forward process and will take just a few minutes. You will need to register yourself first and then it is a simple matter of registering your vote for ProVu.

Vote here

We really appreciate all your business over the last 12 months and hope that you will be able to find the time to register your vote for ProVu.

ProVu Nominated for Distributor of the Year 2015 in Comms Business Awards

We are delighted to let you know that ProVu have been listed for the second year running as a nominee for the Comms Business Distributor of the Year Award.

As you may recall we did win this award last year thanks to the great effort and support we received from so many of our resellers who took the time to register and vote for us. We would love to win this award again and if you feel that we have provided you with good service and support over the last 12 months we would really appreciate it if you could again take the time to vote for us.

To register your vote you will just need to visit the Comms Business Awards web page which you can find here. And in order to place your vote you will need to register yourself which takes around 1 minute.

Many thanks for your time and business over the last 12 months and we very much hope you will be able to vote for us.

Christmas shipping and opening times 2014

This table shows our Christmas shipping times for our standard UK deliveries via APC:

Order Date Delivery Date
19th DECEMBER 22nd DECEMBER
22nd DECEMBER 23rd DECEMBER
23rd DECEMBER 5th JANUARY *
24th DECEMBER – 1st JANUARY 5th JANUARY
2nd JANUARY (Back to normal)     5th JANUARY

* If you place an order on the 23rd December it will be delivered on the 5th January, should you require the goods to be delivered on Christmas Eve, a £25 surcharge will apply. You will need to let us know if you would like this service.

ProVu Christmas Opening times:

Dates Opening times
24th DECEMBER OPEN 09:00 – 13:00
25th DECEMBER – 28th DECEMBER     CLOSED
29th – 31st DECEMBER     OPEN (Skeleton staffing) 10:00 – 16:00    
1st JANUARY CLOSED
2nd JANUARY     Back to normal 09:00 – 17:30

Counterpath Appoints ProVu as Distributor for their Bria softphones

We are pleased to announce that ProVu have been appointed Distributor for Counterpath’s Bria range of softphones enabling our resellers and hosted providers to offer a range of softphones together with provisioning and management all wrapped up as a service.

With Counterpaths Bria UC clients and Stretto configuration platform combined with ProVu’s reseller portal ProSys, we are now able to bring you the opportunity to generate revenues from both hard phones and softphones with the same automated systems for delivery provisioning and on going management.

The Bria softphone clients are available for Apple, Linux, Windows, Android or Blackberry devices. The Bria softphones combine video, presence and messaging, bringing a true unified communications experience.

30 Day Trial Licences
We are able to offer our resellers up to 5 free trial licences for 30 day evaluation, if you are interested in a trial for CounterPath please fill out our online request form.

Pricing can be found on ProSys our reseller portal. If you would like more information or require access to ProSys please contact our sales team on 01484 840048 or email contact@provu.co.uk.

ProVu welcome Gavin to the team

ProVu would like to welcome Gavin as a new account manger to our team he will be working along side Anna.

Gavin has grown up in Huddersfield and studied at Lancaster University for four years, one of which was spent teaching English in Spain. He can speak Spanish and Catalan and his hobbies include going to the gym, cooking, travelling and refereeing football.

Should you require a quote, need to place an order, obtain an order status or simply just fancy a chat…. give Gavin a call on the usual number 01484 840048 or send an email to gavin@provu.co.uk.

Distributor of the Year award

A few months ago ProVu were nominated along with 25 other companies for the Comms Business Distributor of the Year Award. ProVu have never really been involved in anything like this before and there was a ripple of excitement around the office when we were nominated. We decided that we should ask our customers if they would be kind enough to vote for us to give us the best shot of being short listed for the award. Unlike most of the awards at this event the winner is decided by a readers vote and not by a panel of judges.

I have to say I was extremely sceptical about our chances of winning. If you do not know, ProVu are a niche distribution house specialising in VoIP and although we are successful and growing we are a relatively small company compared to some of the fellow entrants for the award. Because of our size I felt it was an extremely long shot for us to be able to out gun the competition on customer votes.

To our surprise and delight a few weeks ago we found out we had been short listed into the finals along with 4 other distributors. There was much talk in the office about what are chances were and who was going to get to go to the awards to see Jimmy Carr! I was working out the best way of leveraging any PR we could make out of being short listed. I think at one point I said to the team; we have only a few weeks to make the most out of this news as when someone else wins it will be very old news.

So on Thursday evening last week, Ian Godfrey (ProVu Founder and Sales Director) and I were sat in the ball room of the Lancaster Hotel in London for the awards. Much to the disappointment of some of the team we had pulled rank and decided we were going. For both of us it was our first time at the awards, I was a little surprised at the scale of the event, there was a lot of people in the room and it looked just like the type of awards ceremony you see on the TV, with big screens, auto cues, a camera crew etc etc. We had a great meal, Jimmy Carr did a great set and then we won, for those sat on our table they can probably verify that it was a bit of a surprise. The rest of the night was a bit of a blur, but we managed to get the trophy back to the office the next day and raise a glass with the team.

I have spent the weekend mulling over how we could have possibly won and I have come to a rather pleasing conclusion and that is we must care very much about our customers and in return they care enough about us to make this award happen for us, which makes me very happy indeed.

I did not get the chance to make a speech when we picked up our awards and so I have chosen this blog post as the vehicle for my thanks, so:

To the ProVu Team I would say a huge thanks for all your commitment, dedication and hard work and if this award teaches us one thing it is to remember our business is all about the customers, because without them we would be nowhere. So please keep it up.

To our customers I would just like to say – Thank you, we are very grateful.

Darren

Distributor of the Year 2014 finalist

Comms Business Awards 2014 Finalist - Distributor of the Year
We are pleased to announce that ProVu have been short listed as a finalist in the Comms Business ‘Distributor of the Year’ Award 2014. There were originally twenty four distributors nominated for the award and as a result of the readers vote we are now down to the last five.

This year’s awards will take place on the 19th June at the Lancaster Hotel in London …wish us luck

Whether we are to win or not, we are extremely grateful to all of our customers who have voted for us.

View a list of all the finalist here: Comms Business Awards Finalists Announced!

Upcoming bank holidays – despatches and deliveries

We hope everyone is looking forward to the upcoming bank holidays. Please note we will be closed on:

  • Good Friday 19th April
  • Easter Monday 21st April
  • Bank holiday Monday 5th May
  • Bank holiday Monday 26th May

Despatches and deliveries will not be made on these days. APC can deliver on Saturday mornings over the bank holiday weekends, this can be done on request prior to despatch and will be charged at the standard Saturday delivery surcharge see our Saturday delivery prices.

Royal Mail and other courier services estimated delivery times will also be affected.