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Working remotely with 3CX

As thousands of employees across the globe connect remotely to their work place every day, the current climate has enlightened employers and employees to the capabilities of remote working, or what I prefer to call them, Digital Nomads. The ability to work remotely is no longer a nice-to-have but rather a must-have for any business communication strategy. We’re here to help support you in developing the right solution for your partners and their businesses.

The world is now more connected than ever with the introduction of virtual work spaces and social media. Consequently many businesses are now looking towards solutions to allow employees to work productively from home. With 3CX’s Unified Communications tools, you too can guarantee day-to-day operations can continue to be met, even out of office.

Unified Comms

To maintain operations, users need to access all the same data as they would being in the office. By unifying phone calls, video conferencing, SMS, email and Live Chat, users of 3CX can share and access data from one centralised location, enabling teams to collaborate in real time. Regardless of your company size, 3CX’s unified comms solution helps to improve collaboration, boost productivity, increase mobility and enhance the customer experience.

With 3CX, users are able to access the following features as standard.

  • See the status of your colleagues
  • Instant chat
  • Live website chat
  • Web client
  • Smart phone apps
  • Web conferencing (number of seats available dependent on license type)

Interoperability

In addition to utilising 3CX as a softphone, the solution allows for a broad range of interoperable products such as; Snom, Fanvil, Yealink, EPOS/Sennheiser. Allowing users to be able to make use of phone systems and its features on their preferred device, which of course can still be used in a home office.

With support for integration with many of the world’s leading platforms and CRM systems including MS Exchange, Salesforce, Microsoft Outlook, Office 365 and Zendesk, 3CX can also link inbound calls with customer records to maximise agent productivity.

Why 3CX?

So why are we championing 3CX as our remote working solution? 3CX offers a solution that will keep everyone connected to employees and clients no matter where they are. Not only can you get a full-featured web conferencing solution, but a system that is reliable.

3CX offer a robust solution and have recently addressed a common issue that is present in most webRTC-based products which caused problems with headsets and audio.

To find out more and for advice on how to utilise 3CX’s remote workspace, speak to one of our 3CX experts today.

Stay up to date with how you can benefit from remote working by liking, following and subscribing to our social media.

Meet ProVu at the UK’s biggest Service Provider Event

We’re excited to be silver sponsors at this year’s Cloud Comms Summit! Taking place at the Queen Elizabeth II Conference Centre, London on Thursday 5th March, the Cloud Comms Summit is one of Europe’s biggest Service Provider events.

With over 350 delegates expected to attend visitors can expect an insightful day of networking and learning amongst thought-leaders, experts and peers alike. With a number of key themes, this year’s event sets out to provide key insights into:

  • Competition reimagined – where to partner or compete?
  • Future of customer engagement
  • The changing workplace
  • The role of the Service Provider in the new world
  • Future of technology
  • Cloud Networking

Throughout the day there’ll be a brand new series of 10-minute Tech Talks, along with a series of panel sessions and presentations to get involved in. As part of this, our MD, Darren Garland will be joining the ‘Reimagined Supply Chain’ Panel where he’ll be sharing his ideas on what the supply chain looks like today and how partnering with the correct suppliers can add value to your business.

We’re looking forward to meeting with delegates and fellow exhibitors at the event. To arrange a meeting please email contact@provu.co.uk.

2N’s Verso is Crowned Winner in 2018 CEDIA Awards


The 2N IP Verso was recently awarded the ‘Best New Hardware Product EMEA’ by CEDIA. Renowned in the home automation sector, the CEDIA awards program recognises technical excellence, product innovation and individual professionals succeding in the home technology sector.

With a wide variety of modules available, the IP Verso offers a flexible solution that can be adapted to suit any commercial or residential application. Thanks to the Verso, users no longer have to work with standard one-size-fits-all products and can now custom their IP intercom/access control units through its modular design – it’s a solution we believe is throughly deserving of this prestigious award, congratulations to the 2N team!

Discover the 2N IP Verso

Yealink Awarded Growth Excellence Leadership Award

Yealink was recently awarded the 2018 Global Growth Excellence Leadership award by growth consultancy firm, Frost & Sullivan. Recognised for their position in the market, the award acknowledges Yealink’s sustainable strategy to achieve exponential growth from its compelling product range, competitive pricing and an excellent level of customer service.

We would like to wish Yealink a huge congratulations on achieving this award!

IPv6 in an Office – Tim Presents at UKNOF40

Our Technology Director, Tim Bray presented at UKNOF40 last week. Taking place at Manchester’s Central Convention Complex on Friday 27th April, the event was a free full-day conference for anyone within or interested in the internet industry.

As the person responsible for our system developments, Tim knows a lot about internet security and regularly consults our vendor partners on their provisioning services. Find out what he had to say in his presentation, ‘IPv6 in an Office’ in the video below.

Important Panasonic Provisioning Notification

Important Panasonic Provisioning Notification

We have been informed by Panasonic that phones manufactured in mid-2017 have a problem with the embedded client certificate.

Affected devices are all TGP600/HDV series manufactured from July to November 2017. The issue is that the certificate loaded into the device at the point of manufacture only lasts for one year instead of the usual thirty. This affects provisioning systems which secure connections by validating a device’s client certificate. As a result of this, at some point in July 2018, these devices will start to fail to provision if client verification is being used.

The fix is to upgrade the firmware of the device to the following versions (or newer):

Model Name Firmware Version Download Link
KX-TGP600 06.021
KX-HDV130 06.121
KX-HDV230 06.121
KX-HDV330 06.021
KX-HDV430 06.021

For customers using our provisioning platform, please contact us to organise upgrades of your phones. We can handle this automatically for you, but will require your consent to do so – phones will not be automatically upgraded.

For customers using other provisioning systems, please get in touch with whoever manages the system to organise the upgrades. If they require assistance, we are happy to help.

Panasonic has also provided a website for checking your phones.

We would like to apologise on behalf of Panasonic for any inconvenience this may cause. If you have any questions, please don’t hesitate to get in touch, you can call us on 01484 840048 or email support@provu.co.uk.

ProVu joins the Panel of Comms Business Live

Before Christmas our very own MD, Darren Garland joined the Comms Business Live panel to talk all things digital. Focusing on Distributors’ vision of a digital future, the episode of #DisruptiveLive looked at how the partner channel will need to evolve to remain relevant – take a look at the recording below to see what Darren had to say.

Comms Vision 2017

We recently sponsored the annual Comms Vision Conference in Gleneagles. Established in 2006, Comms Vision is one of the leading destinations for the UK’s major Channel Partners. It prides itself on providing a challenging and thought-provoking environment, helping industry professionals define future strategies, new technologies and opportunities.

2017 marked ProVu’s sponsor debut and it most certainly did not disappoint! Our Managing Director, Darren and Sales Director, Craig thoroughly enjoyed the conference with lots of interesting seminars, meetings and even some Golf and Clay Pigeon Shooting along the way. We look forward to returning again next year and would like to say thank you to the Comms Dealer team for putting on such a fantastic event!

Here’s a short video of Darren talking about ProVu to Professional TV journalist, Bridgid Nzekwu at the event.

Why choose Sennheiser?

1) Quality design
For more than 70 years Sennheiser has been producing the highest quality products across all areas of sound recording, transmission and reproduction. This expertise has enabled them to create a wide range of high quality business headsets all of which are designed with the following features in mind:
1: Sound quality
2: Quality build & design
3: User focus (designed for long use and comfort with hearing protection etc)

2) Channel focused
Sennheiser’s route to market is via the Channel, which means pricing remains competitive. Products aren’t sold on websites like eBay or Amazon where for other brands pricing is often much lower than the RRP and makes it difficult for value added resellers to compete with pricing.

3) Reduced competition
Where other headset brands are sold through lots of resellers, Sennheiser has a more selective approach. Through their partner programme, Sennheiser ensure their resellers are knowledgeable and are able to support their products, this allows resellers to supply a more unique and premium product range to the market.

4) Robust and reliable
The exceptional build quality offers the lowest failure ratio among all the headset brands with less than 1% return rate, helping to maintain customer satisfaction.

5) Best-in-class warranty
Sennheiser’s return policy is also best-in-class, all products come with a 2 years (or 3 with the Century series) warranty with 24 hour replacement. The replacement units are brand new and come with the full warranty! Simply raise an RMA and we will sort out the rest.