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Generating Yealink Support Logs for Provisioning/Redirection Issues

If you contact the support team regarding an issue with your Yealink device and it was purchased with provisioning or redirection and this does not appear to be working it maybe due to an external factor that we have no control over, such as:

DNS related issues
Local Provisioning (DHCP Option 66, PnP)
Firewall
Incorrect Time/Date on the device

In order for us to try and determine if there is an external factor involved we may ask you to provide some support logs from the device. These need to be captured in a specific sequence.

Generating the Support Logs

1) Web browse to the IP address of the device and login. After accessing the web user interface go to ‘Settings‘ > ‘Configuration‘.

On the Configuration page there will be a section called ‘Local Log‘. You will need to change the ‘Local Log‘ settings to match the image below:

Remember to press ‘Confirm’ at the bottom of the page after making the changes!

2) After changing the settings above, reboot the device and wait for around 2-3 minutes and come back to ‘Configuration‘ page. Once on the configuration page the ‘sys.log‘ and ‘boot.log‘ needs to be exported from the device.

You can export the files by selecting the log type from the ‘Export Local Log‘ field and pressing the ‘Export‘ button. (A popup should appear asking where you want to save them)

Make sure you export both the ‘sys.log‘ and ‘boot.log‘

3) After you have exported the logs. Send them to the support engineer you have been dealing with or to support@provu.co.uk

4) After you have sent the log files over to us, change the ‘Local Log’ settings back to match the image below:

2N Verso LTE SIM Card Compatibility

Results of sim card tested with the 2N Verso LTE and multiple different providers:

Please Note: Video preview only works with My2N mobile application on smart phones and Indoor Touch. This doesn’t seem to work on 3rd party PBX’s and doesn’t work if you register a 3rd party VoIP phone with My2N (2N have confirmed this but are looking into it).

Provider My2N Registration & calls Text the unit and get a response (SMS) Registers to 3rd Party SIP (Provu’s PBX & 3CX) Can call Via SIP account (with 2 way audio & DTMF) Video Preview with 3rd part Voip phone via My2N, Sark and 3CX
GiffGaff  Yes  Yes  Yes  Yes  No
 Three  Yes  Yes  Yes  Yes  ​No
 EE  Yes  Yes  Yes  Yes  No
 Vodafone  Yes  Yes  Yes  Yes  No
 02  Yes  Yes  Yes  Yes  No
 ID  Yes  Yes  Yes  Yes  No

Indoor Touch Notes:The Indoor Touch should register to My2N account and work straight away, however if you do have any problems please try registering the My2N account to the SIP Proxy fields and type them in manually. Once registered, the LTE verso should then call the Indoor Touch and display video preview and vice versa.

If you have any problems with this please don’t hesitate to contact our support team on 01484840048 option 2 or email support@provu.co.uk.

Label Your Devices for Simple Deployment of CPE

For many years we have been provisioning phones on behalf of our resellers, in fact we’ve provisioned more than half a million devices! As good as our provisioning is, we understand that not everyone has the need for our service.

For our provisioning customers we apply a sticker with identifiable settings on to the box of each phone, this allows the user or engineer to quickly identify devices and where they need to be without any hassle.

We are now able to offer this to all our resellers even if you don’t take our provisioning services!

Simply provide us with the key settings you want to be included on the label and we will print and apply the stickers for you. Once the despatch has been processed we will give you a list of the MAC addresses and settings that have been allocated to each device.

For a small charge per label you can significantly simplify and reduce the amount of time spent deploying phones on site – saving your engineers or customers valuable time and money.

Find out more about config settings labels

If you would like to discuss how we can help you simplify your CPE fulfilment and management process please call us on 01484 840048 or send your enquiry to contact@provu.co.uk

Upgrade for Free with ProVu & Yealink

From now until the end of June 2019, we’re giving ProVu resellers the opportunity to upgrade from the T46S to the new T54W for free! With in-built WiFi and Bluetooth, the T54W offers a feature-rich device with all the same, if not improved functionalities of the T46S.

 

T46S

T54W
SIP Accounts 16 16
Ethernet Ports/Speed 2 x Gigabit 2 x Gigabit
PoE
Display 4.3″ (480 x 272 pixel) backlit colour display 4.3″ (480 x 272 pixel) backlit colour display
WiFi Capabilities
Integrated dual band 2.4G/5G WiFi
Bluetooth Capabilities Supports Bluetooth headsets with USB dongle Built-in Bluetooth 4.2

To take advantage of this offer simply contact us on 01484 840048 or email contact@provu.co.uk.

Extended Warranties on 2N Products

At the start of 2018, 2N updated their standard warranty terms from 2 years to an industry-leading 3 years. What you may not know, however, is that you can extend the warranty on your 2N purchases even further, up to a total of 5 years.

Why should you consider buying an extended warranty for your 2N products? Besides protecting your investment for a longer period of time, you get the added benefit of a simple pricing structure, and there is no need to buy it immediately – you can keep CAPEX down by buying the extended warranty up to a year after you buy the items.

Warranty length Price
Up to 3 years FREE
1 additional year (total of 4 years) 7% of the items’ price
2 additional years (total of 5 years) 14% of the items’ price

The extended warranty can be purchased on all 2N products, covering all their intercoms, access units and gateways that we supply.

Find Out More

3CX SBC on Raspberry Pi

We’re excited to now be able to offer 3CX’s powerful SBC on Raspberry Pi! Ideal for small to medium-sized businesses, schools and small hotels, this solution can be easily installed to a 3CX system to provide 20 extensions and simultaneous calls with a maximum of 200 BLF keys across all devices (10 per device) plus a whole host of additional benefits.

3CX SBC enables you to:

  • Remotely manage all supported end points from the hosted PBX
  • Protect your customers’ PBX against DOS attacks and toll fraud
  • Encrypt your voice traffic with the SBC secure tunnel
  • Eliminate firewall issues
  • Ensure remote site traffic remains in LAN
Partcode:
3CX-SBC-PI

Available with pre-configuration, we can even add all of your preferred settings to the Raspberry Pi meaning it is ready to automatically work out-of-the-box, saving you time and money on deploying devices. To discuss your configuration needs with a member of our team, please call 01484 840048 or email contact@provu.co.uk.

Yealink’s New Partner Program is Open!

Yealink has just launched a new Partner Program which we’d like to share with you. Consisting of three different partner levels, there’s a status for everyone, all of which come with various benefits.

Yealink Partner Levels

1 – 500 pieces

  • Certified purchasing price*
  • 1 pc discounted demo phone
  • Free marketing kit
  • Special promo price (specific models)
  • Direct technical support
  • Access to new product training

501 – 1000 pieces

  • Bronze purchasing price
  • 2 pcs discounted demo phones
  • Free marketing kit
  • Special promo price (specific models)
  • Direct technical support
  • Access to new product training
  • Discounted pricing for large projects

1001 – 2000 pieces

  • Silver purchasing price
  • 2 pcs discounted demo phones
  • Free marketing kit
  • Special promo price (specific models)
  • Direct technical support
  • Access to new product training
  • Discounted pricing for large projects
  • Event support

Register your interest to find out more

 

Number of pieces is based on an estimated sales figure over 12 months, to discuss this with a member of the ProVu team please call 01484 840048 or email contact@provu.co.uk.

*Certified pricing starts at 200+ units.

Meet the Konftel Range of Conference Phones

Konftel, a manufacturer based in Sweden, has been providing conferencing solutions for over 30 years, and for the last 10 of those years those solutions have been supplied throughout the UK via ProVu.

Unlike other vendors who manufacture deskphones and DECT solutions, whilst also offering conference units, Konftel have spent 30 years focusing only on conferencing solutions, meaning they are able to offer the very best when it comes to quality and performance in your meeting rooms and huddle spaces.

Konftel have developed their patented OmniSound® technology which guarantees powerful and crystal-clear HD sound in both directions of the call, and all directions of the meeting room, with automatic echo cancellation and background noise suppression. They have included this technology in all of their available units.

Konftel 300IPx

As Konftel’s flagship conference phone, this device is designed to make hosting and attending conference calls as easy and stress-free as possible. Thanks to the Konftel Unite app, users can manage their conference calls through their mobile phone. The Konftel 300IPx is ideal for small and medium-sized conference rooms for up to 12 people (30 m2) as standard, but, with the ability to connect up to two additional microphones, this solution is expandable for larger parties and rooms. You can add a SIP account directly to the unit and make calls to and from it, or connect it to your PC and use it with your chosen meeting software.

Connections: SIP (PoE), USB

Konftel Unite: Yes

Expansion microphones available: Yes

Konftel 300Wx

This unit uses DECT technology to allow you to move your conference calls to wherever it is convenient without having to worry about network or power sockets. Its powerful Li-ion battery gives you up to 60 hours of talktime and is recharged simply by placing the unit back onto its charging base. Like the 300IPx this unit is ideal for small and medium-sized conference rooms, but has expansion microphones available.

Compatible with a range of DECT base stations, the Konftel 300Wx is easily integrated into your existing solutions, and its USB port allows you to use it via your PC with your chosen meeting software.

Connections: DECT, USB

Konftel Unite: Yes (via adapter)

Expansion microphones available: Yes

Konftel 300Mx

The Konftel 300Mx offers you true mobility by allowing you to make calls wherever there is mobile network coverage, and it remains the only conference unit that has this functionality. Simply insert your SIM card and you can start your conference immediately. With support for HD voice when 3G network coverage is available your calls can be as clear as if you were using any other Konftel model. With the expansion microphones as an option this unit allows you to cover larger conference rooms as well as small and medium rooms.

Connections: GSM, UMTS (3G), USB

Konftel Unite: Yes (via adapter)

Expansion microphones available: Yes

Konftel 55Wx

The Konftel 55Wx allows you to turn any communication device into a conference unit, by way of connecting to your PC or mobile phone via USB or Bluetooth, or your deskphone via the included switchbox, which allows seamless switching between your handsets and the 55Wx. Suitable for meeting with up to 20 people the Konftel 55Wx is the ideal add-on solution for an SME’s offices. Its battery allows portability so that you may take your conference calls anywhere.

Connections: Bluetooth, USB

Konftel EGO

The Ego is Konftel’s smallest unit and is designed for one thing, portability. With a footprint not much larger than that of a CD it is designed to go anywhere and turn anywhere into a conference room. It connects via USB and Bluetooth to your PC or mobile phone, and even includes an NFC chip for instant Bluetooth pairing.

Connections: Bluetooth, USB

Add any TR-069 setting to your routers using ProSys Management

ProSys Management enables resellers to provision any TR-069 setting to their deployed routers using the manufacturer’s provisioning key.

Now with our latest update users have access to the full list of available settings for DrayTek, ASUS and Technicolor routers directly within ProSys – making it much easier to select the settings that are useful to you and your customers.

All ProVu provisioned routers come with one year’s free Management from the date of despatch and there is no setup up fee or minimum charge for using the service. Talk to us about getting started with ProSys Management or to arrange a online demonstration of the service.
         

Yealink’s Latest Additions to the T5 Series

We’ve just launched two new additions to Yealink’s T5 series! The new T53W and T54W offer inbuilt WiFi and Bluetooth support without the need for additional dongles. They also offer users a future-proof device with an extensive range of advanced features.

Yealink T53W


3.7″ graphical LCD display
Supports the use of 1 EXP50 expansion module
Supports up to 12 SIP accounts

Yealink T54W


4.3″ colour LCD display
Supports the use of 3 EXP50 expansion modules
Supports up to 16 SIP accounts

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