If you have contacted Support regarding a technical issue that you are having with your 2N door intercom then we may have asked you to capture a trace replicating the fault.
This guide will show you how to capture a PCAP trace from a 2N Door Intercom.
Web browse to the IP address of the intercom. If you don’t have a DHCP table or network scanner to find the IP address reboot the intercom and wait for the second beep tone, after this press the main button 5 times. The intercom should then read the IP address out to you.
More information on this can be found on 2N’s Wiki.
Once you have logged into the web interface go to System highlighted below:
Go to Network > Trace as highlighted below:
Once you are on the Trace page, press the red record button to start the trace > This is now the time to replicate the fault the customer is experiencing.
Once the fault has been replicated press the Stop button > then press Export > Finally send this to firstname.lastname@example.org
If you have any problems with this please contact support on 01484840048 option 2 or email email@example.com.