If you have contacted Support regarding a technical issue that you are having with your 2N door intercom then we may have asked you to capture a trace replicating the fault.
This guide will show you how to capture a PCAP trace from a 2N Door Intercom.
Step 1:
Web browse to the IP address of the intercom. If you don’t have a DHCP table or network scanner to find the IP address reboot the intercom and wait for the second beep tone, after this press the main button 5 times. The intercom should then read the IP address out to you.
More information on this can be found on 2N’s Wiki.
Step 2:
Once you have logged into the web interface go to System highlighted below:
![](https://blog.provu.co.uk/wp-content/uploads/2020/11/Screenshot-from-2020-11-06-10-44-10.png)
Step 3:
Go to Network > Trace as highlighted below:
![](https://blog.provu.co.uk/wp-content/uploads/2020/11/Screenshot-from-2020-11-06-10-44-33-1024x820.png)
Step 4:
Once you are on the Trace page, press the red record button to start the trace > This is now the time to replicate the fault the customer is experiencing.
![](https://blog.provu.co.uk/wp-content/uploads/2020/11/Screenshot-from-2020-11-06-10-44-41-1024x481.png)
Step 5:
Once the fault has been replicated press the Stop button > then press Export > Finally send this to support@provu.co.uk
If you have any problems with this please contact support on 01484840048 option 2 or email support@provu.co.uk.