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Intercoms

2N IP Intercoms – Basic Configuration Guide

The aim of this blog post is to provide a guide on configuring the software side of the 2N IP intercom’s to be in a state where they can make and receive calls. It will also detail how to change the door release code and other switch related settings.

This blog post was created with a 2N IP intercom using firmware version ‘2.30.2.39.7’. Previous or future releases may vary slightly.

Prerequisite:

It is advisable to read and fully understand the installation manual for your intercom before proceeding with this guide. The installation manual can be found on the 2N wiki by selecting your model from the listed devices.

Step 1 – Obtaining the IP Address

By default 2N IP Intercom units obtain an IP address via DHCP. There are a few ways to obtain the IP address of 2N intercoms such as the DHCP table on the networks router, alternatively you can use the 2N network scanner, or by pressing certain calling buttons on the intercom just after bootup.

More information can be read about the network scanner, or button sequence on the following 2N FAQ page.

Step 2 – Accessing the web user interface

Once you have the IP address of the intercom open your web browser and type the IP address in to the top search bar. Once you press enter it should load the login page as shown in the image below.

The default username is ‘admin‘ and the password is ‘2n‘. If successful it will force you to change your password before proceeding.

Note: Some browsers work better than others, if you have issues with Chrome or Edge, try firefox. You may also see a certificate warning. This is expected behaviour and clicking advanced or proceed should take you to the login page above.

Step 3 – Checking & downloading the latest firmware version

Once you have changed the admin password of the intercom it is advisable to make sure the unit is on the latest firmware version. You can do this easily by going to the ‘Maintenance’ section of the intercom.

To get to the maintenance section of the intercom you can use the ‘Maintenance’ button from the dashboard page

Dashboard Icon

Alternatively click the ‘orange icon’ with 9 squares in it and choose ‘Maintenance’ from the list.

Sub-menu navigation

Once on the Maintenance page look for the ‘System‘ section shown in the image below. On this section it may already be reporting that there’s a new firmware version available next to ‘Firmware Status‘. If it doesn’t click the ‘Check Now‘ button.

If it reports a new firmware is available, read the ‘release notes’ carefully and if you are happy click proceed. The intercom will reboot during the upgrade. Once the upgrade is done this section should say the firmware is up to date.

Note: During the firmware upgrade do not remove the device from the network or interrupt the power to the intercom.

Step 4 – Configuring the SIP account & Call behaviour

Now the intercom is on the latest firmware version we can proceed to configure the SIP account on to the device. This is done via the ‘Services‘ section and from within here the ‘phone‘ page as shown in the image below.

Sub-menu navigation

On the phone page it automatically takes you to the tab to configure ‘SIP Account 1‘ but the same applies if you are adding two SIP accounts.

Hopefully you are familiar with applying SIP accounts to VoIP devices and the fields on this page already make sense. If they do, feel free to populate this page and get the SIP account Registered.

If you don’t have much experience and you have taken a hosted seat with an ITSP, and they have provided you with some account settings similar to the ones in the table below, you may not know where they need to go. The right column in the table shows where they would likely go on the 2N intercom.

Details from ITSPSuggested 2N IP Intercom Fields
SIP Number/Account: 203Phone Number (ID) field
SIP Password: PasswordPassword field
SIP Server: 192.168.2.131 Domain, Proxy address and Registrar field.
SIP Port: 5060Proxy port & Registrar port
SIP Auth: WCXfg453SAAuthentication ID

Note: The SIP Server can be an IP address, but most likely it’s the ITSP domain name.

The SIP Auth is not always provided. If you didn’t get one sent the SIP Auth is usually the same as the SIP Number/Account.


The images below show an example intercom being configured with a SIP account and the Registration status going to REGISTERED. If your Registration status goes to failed and you are sure the details are correct send an email to support@provu.co.uk and we’ll be able to help.


Now hopefully the SIP account is registered successfully with your ITSP or PBX. If it is we can continue with configuring the intercom’s call related settings.

You may want to configure the intercom to automatically answer incoming calls. This is useful for situations where someone maybe stood at the intercom and you want to talk to them without them having to press the calling button. Or this maybe beneficial if you was on a call with someone at the intercom and the call time limit was reached so the intercom disconnected the call.

This behaviour is achieved by changing ‘Call Answering Mode (SIP1)‘ to ‘Automatic‘. When set to ‘always busy‘ the intercom will always decline incoming calls.

Step 5 – Creating users for the Directory, a.k.a – Phonebook

The Directory is where we add users to the intercom and also configure unique/personal details for them such as an RFID keyfob or a Name and number which is what we are going to look at.

From the main dashboard click the icon below to get to the directory.

Dashboard Icon

Or alternatively from the sub-menu navigation go to the section shown in the image below.

Sub-menu Navigation

Once your on this page, to add a new user entry click the icon of a person as shown in the image below highlighted by the red box.

Once you click that button it will take you to a page asking for the Name, Email address, User phone numbers and user specific access settings. In this guide we’re just going to do the Name and Numbers. If this person has more than one number, add them in to the available number fields. If you want all three numbers to ring at the same time select the ‘group call to next number‘ and click ‘save‘ at the bottom of the page.

Example below:

Repeat the above step for the desired amount of users. Once you’ve added some more users you should end up with a list when you go to the directory page.

Step 6 – Configuring the dialling buttons

This is the step where we program the calling button with the users to call. The system doesn’t automatically add the users because it may not be desirable to call every user.

You can get to this section by pressing the Hardware icon on the dashboard.

Dashboard Icon

Or you can use the sub-menu navigation as shown in the image below:

Sub-menu Navigation

Once you are on the ‘Buttons’ page you will see that there are no users added to the main button. To add a user you need to click the ‘+‘ symbol next to the empty field.

Once you click the ‘+‘ symbol it should bring up a new page with a list of the users from the directory, find the users you want to call, select them and click the add button.
Example Image Below:

Once you’ve clicked add you should see the users appear against the main unit button. If you are happy with this click the ‘Save‘ button at the bottom of the page.

Now when the button on the intercom is pressed it should dial the programmed numbers via the SIP account configured in step 4.

A Handy tip, if the intercom isn’t nearby, to save yourself a walk you can click the ‘handset’ icon next to the assign user button to simulate a button press. (hopefully your near the phones to answer or hear them ringing).

Step 7 – Configuring the switch & activation code

The final step in this configuration guide is to edit the switch activation code and change some other settings that maybe relevant to your deployment. The default activation code is ’00*’ but it’s highly recommended to change this to something else.

To do this we need to get to the ‘Switches‘ page and we can do this straight from the ‘Button’ page by clicking ‘Switches‘ at the top. Once on this page we can change the switch code under ‘Activation Codes‘.

As the image shows above you can apply two switch codes to each switch but usually one is enough. In the image above I have changed the switch code to 4325. Notice that I didn’t defined the ‘*’ which is be required when entering the code via DTMF (During a phone call).

If desired you can set it so the intercom doesn’t require the ‘*’ to be entered for confirmation by clicking the ‘Advanced’ tab at the top of the page and enabling legacy switch code.

Legacy switch code is only applicable for switch code 1.

Depending on your installation you may also need to change the settings in the table below:

Switch Setting Description of Setting
Switch-on durationDefines how long the switch will remain active in monostable mode. i.e – How long will the lock be released.
Controlled OutputDefines which output is used for this switch when activated.

If you’ve connected a lock to the ‘relay‘ on the PCB, select this.

If you’ve connected the lock to the ‘output‘ on the PCB use this.
Output TypeThe type of lock being used will change which value needs to be applied.

Normal‘ is usually for a fail-secure lock,
Inverted‘ is usually for a fail-safe lock.
Security‘ is only applicable if the 2N security relay is being used.

To test your switch is working, you can click the ‘Test the switch‘ button on this page. If that works the setup is done. All you need to do now is make sure the intercom is working as expected.

Of course this is just a very basic guide covering the first steps on every intercom, if there are some additional requirements for the customer, or if your having issues with one of the stages above just send an email to: support@provu.co.uk

Also a very good place for 2N resources is the 2N Wiki and FAQ.

How to capture a PCAP trace on a 2N unit

If you have contacted Support regarding a technical issue that you are having with your 2N door intercom then we may have asked you to capture a trace replicating the fault.

This guide will show you how to capture a PCAP trace from a 2N Door Intercom.

Step 1:

Web browse to the IP address of the intercom. If you don’t have a DHCP table or network scanner to find the IP address reboot the intercom and wait for the second beep tone, after this press the main button 5 times. The intercom should then read the IP address out to you.

More information on this can be found on 2N’s Wiki.

Step 2:

Once you have logged into the web interface go to System highlighted below:

Step 3:

Go to Network > Trace as highlighted below:

Step 4:

Once you are on the Trace page, press the red record button to start the trace > This is now the time to replicate the fault the customer is experiencing.

Step 5:

Once the fault has been replicated press the Stop button > then press Export > Finally send this to support@provu.co.uk

If you have any problems with this please contact support on 01484840048 option 2 or email support@provu.co.uk.

Adjusting to the ‘New Normal’ with 2N

As we all look for new ways to adapt to the ‘new normal’, cleanliness is going to remain at the forefront of our minds for some time to come. 2N have put together some new videos to illustrate how users can continue to benefit from their products while maintaining optimal safety.

With a protection rating of IP69K 2N’s IP Force intercom can be exposed to even the harshest environments and cleaning products. See their latest video to see how this robust intercom can be thoroughly cleansed.

A pain point for many touchscreens is the difficulty using them when wearing gloves. 2N’s IP Verso and Indoor Touch can be easily used when wearing gloves. See the incredible responsiveness in 2N’s short video clip.

Discover the 2N range


Contactless Entry

2N also offer a contactless solution with their Bluetooth module. Both the IP Verso and the Access units can be adapted to create a contactless solution. Simply add in the Bluetooth module to enable staff to access your buildings through their smart phones or tables with the 2N® Mobile Key application. 2N Bluetooth modules for contactless entry

Get in touch to find out more

Expand your offering

Thermal cameras have become a hot topic over the past few months, but the reliability of these have been deemed unreliable by the MHRA. Our sister company, Alliot Technologies is the UK’s exclusive distributor of the Kentix SmartXcan body temperature sensor. Unlike other devices on the market, this smart device uses sensors to provide a core temperature reading via the eyes as well as the forehead. Compliant with the IEC80601-2-59 regulation for medical use, this sensor can be simply integrated with 2N systems to enable/restrict access based on the temperature reading.

Kentix SmartXcan available from Alliot Technologies

Find out more on Alliot’s website

To speak with a member of our Sales Team please call 01484 840048 or email contact@provu.co.uk.

2N LTE Verso – Now Available!


The new 2N LTE Verso is now available to order from ProVu. Featuring the same elegant design and compatible modules as the popular IP Verso, this new model offers a HD camera to provide a unique LTE door entry solution with video.

Compatible with SIM cards across a variety of networks, the LTE Verso utilises a 4G mobile communications standard for delivering high-speed wireless communication to either your PBX or the My2N hosted system. Without the need for any expensive cabling this solution can be easily installed – simply connect to power and it’s ready to go!

Key Advantages include:

Ideal solution for older buildings or remote locations where cabling may not be feasible.


Features a HD camera to offer an LTE video intercom


Can be remotely and securely configured via 2N’s cloud portal.


Available in a black of stainless steel finish


Compatible with all Verso modules*.


Pricing and stock information can be seen on our reseller portal, ProSys.

 
 

*Please note: The LTE Verso base unit requires the use of 2N’s external antenna when used with additional modules and is compatible with a variety of mobile networks in the UK. Video Preview is available on smart phones and the Indoor Touch via the My2N app, but is not compatible with third party PBX’s or third party VoIP phones.