PROMOTIONS for Convergence Summit North attendees

Convergence Summit North - 30th April - 1st May 2013 Visit Provu on stand 9

We are hoping to see you all at the Convergence Summit in Manchester next week (30th April – 1st May), the ProVu Sales team will be present on stand 9. And when you visit the stand you will also be able to take full advantage of our special Convergence Summit promotions:

Call on the ProVu stand at Convergence Summit North and get up to 5% additional discount on Yealink, snom, Gigaset and Panasonic handsets ordered before the end of June 2013.

Gigaset, Panasonic, Sangoma, snom and Yealink

T46GExclusive Preview of Yealink T4XG range
Be the first to view the soon to be announced Yealink T4XG series phones including the T46G – Gigabit Ethernet phone and supports wifi & bluetooth adapters.

If you would like to arrange a meeting with us during the event please e-mail your request to contact@provu.co.uk or call us on 01484 840048.

If you haven’t already register to attend the Convergence Summit North 2013 here

Yealink Remote Control features

In an automated environment, it can be useful to control things without having to physically interact with them.

I refer, of course, to having to exert my energy on reaching to dial a number on my phone. You might well save yourself these exertions on a daily basis, so you can thank me later.

Here’s an example of dialling a couple of pleasant fellows:

http://user:pass@10.10.11.100/cgi-bin/ConfigMa
nApp.com?number=118118

If you try this on a more recent firmware, you may find that it doesn’t appear to do anything. Confusing at first but it seems there was a firmware change made for security purposes (can’t complain at that but it would be nice if the phone gave a 403 response when it does fail though!)

You now need to tell the phone what IP addresses to trust. If you web browse onto the Phone>Features page, you can find a text box labeled along the lines of “Trusted Action URI Server List”. You need to enter the IP addresses that the phone expects to receive requests from, as a comma-seperated list eg. 10.10.11.200,10.10.11.201

The first time the phone receives a remote request from one of these addresses, the phone does prompt you on screen to allow or reject the request (sorry.. you need to press the buttons this time!). I haven’t seen any subsequent prompts to confirm my consent.

If you want, you can also trigger key presses remotely:

/cgi-bin/ConfigManApp.com?key=OK
/cgi-bin/ConfigManApp.com?key=1
/cgi-bin/ConfigManApp.com?key=2
/cgi-bin/ConfigManApp.com?key=3
/cgi-bin/ConfigManApp.com?key=CANCEL

Isn’t that just great? You can build this into your CRMs or whatever else you can think of.

If you don’t have a Yealink phone to hand, you can browse the range: http://www.provu.co.uk/yealink.html

Now go and have some fun!

Recommended Iphone/Ipad app for Protalk/Fermax Door entry system

Lots of people have been asking us to recommend an app that works with the Protalk/Fermax IP range of door entry systems. Though there are hundreds of them on the Apple store, not all work perfectly with Protalk’s IP door entry system.

Problem :

There are 2 main issues.

1. Multitasking

Multitasking means running an app in the background while the user can do other things. It is important to install/buy an app that supports multitasking if you wish to receive calls when the ipad/iphone is in sleep mode.

2. SIP over TCP support

Apple only ever allows a SIP application to work in the background (multitask) when it supports SIP over TCP. Its just the way they have built IOS(Apple’s operating system). When buying an app to work with a hosted solution or a PBX provider, make sure they support SIP over TCP.

Solution:

The solution is to use a PBX/Hosted provider which supports SIP over TCP or alternatively buy a SARK200 PBX which, along with offering other benefits, works for both video and audio over the TCP protocol. For for information about SARK 200 please click here.

Recommended Applications :

Audio /Video Application:

There are two applications that we have successfully tested with the Protalk video entry system.

Acrobits Softphone
UDVguard

Audio only applications :

For audio only door entry system you can use :

Linphone
Acrobits
Bria SIP phone

Please note that ProVu do not develop these applications. If the application crashes or stops working due to an update we cannot be held responsible. You will have to liaise with the company who develop these apps.

Visit us on stand 9 at the Convergence Summit North

CSN13 ProVu on stand 9 - 30th April - 1st May

We are delighted to confirm we will be exhibiting at Convergence Summit North on 30th April & 1st May at Manchester Central.

We will be located on Stand 9 close to the main entrance, and will be showcasing products from our leading vendors including: snom, Yealink, Gigaset, Panasonic and Sangoma

voip phone showcase

This will be a great opportunity to come and see the latest phones and gateways and meet the ProVu sales team.

If you would like to arrange a meeting with us during the event please e-mail your request to contact@provu.co.uk or call us on 01484 840048.

If you haven’t already register to attend the Convergence Summit North 2013 here

870 with no rainbow Swirl

Snom870s come with default screen background with has a swirly rainbow.

We’ve had a few customers recently complain their phone is faulty because of a mark on the screen.

The good new is that the 870 is a completely customisable phone. So using prosys we can now provision a plain background. If you want this on your 870, please ask your account manager.

ProVu launch Planet range of Network Switches

Planet range of Telco SwitchesPlanet products

We are delighted to confirm that ProVu have reached agreement with Planet Technology to Distribute their range of Ethernet switches.

Planet are a Global supplier of Telco quality IP Networking products and we are now adding their range of switches to the range of POE Injectors we already distribute.

Wide range of Switches Available
We now have in stock a wide range of switches to suit most requirements including:

  • 8 & 24 port models
  • Fast Ethernet and Gigabit
  • Web smart and fully managed switches
  • Options for full 802.3af POE power to each port
  • Further information on the full range can be viewed here:
    http://www.provu.co.uk/planet-switches.html

    3 Year Manufacturers Warranty
    These excellent high quality switches are all supplied with a 3 year manufacturers warranty.

    Competitively Priced

    As we are all aware the market place for switches is extremely crowded and competitive. However we firmly believe the Planet switches being of excellent quality and backed up with a 3 year warranty represent excellent value for money.

    All pricing is available on ProSys, our Reseller portal. If your company has not been assigned an account or you have forgotten your login details please speak to Sales on 01484 840048.

    Changes to Snom part codes

    On 1st April 2013 ProVu will change the part codes for Snom phones.

    This is because snom are now offering phones without the power supply. We need partcodes for each phone for with and without PSU. We are also taking the opportunity to make our part codes more consistent with snom’s part codes.

    We also want to make it clearer whether the phone includes a power supply or not.

    Old Code New Code PSU included
    PVSnom300POE snom300-withPSU yes
    snom300 no
    PVSnom320 snom320-withPSU yes
    snom320 no
    PVSnom370 snom370-withPSU yes
    snom370 no
    snom-710 snom710-withPSU yes
    snom-710-noPSU snom710 no
    snom-720 snom720-withPSU yes
    snom720 no
    snom-760 snom760-withPSU yes
    snom760 no
    PVSnom821 snom821-grey-withPSU yes
    PVSnom821-B snom821-blk-withPSU yes
    PVSnom870 snom870-grey-withPSU yes
    PVSnom870-B snom870-blk-withPSU yes

    Notes

    For prosys customers the old part codes will continue to work for orders placed automatically (via XML or similar). The new part codes will appear on all invoices and order confirmations.

    The old part codes will be shown alongside the new ones in automatic stock feeds until 1st May 2013.

    All references to part codes in the order history etc will be updated to show the new part codes.

    Long term, better for everybody to change to ordering with the new codes.

    Any questions or concerns, please get in touch.

    Easter Shipping 2013

    The table below shows our Easter shipping times for our standard UK deliveries via APC:

    Order Date Delivery Date        
    27th March 28th March
    28th March 2nd April
    29th March – 2nd April         3rd April

    ProVu will be closed for the Easter bank holiday weekend on Friday 29th and will reopen on Tuesday 2nd April.

    Congratulations to all ITSPA awards 2013 winners


    Ian, Alison, Moh and Darren having a great day at the ITSPA awards 2013 at the Houses of Parliament.

    As proud sponsors of the award category Best Consumer VoIP, ProVu would like to congratulate all the finalist especially the award winners and highly commended entries:

    Award Winners:
    Best Consumer VoIP: Localphone
    Best Business ITSP (Small Enterprise): iNet Telecoms (Voipfone)
    Best Business ITSP (Medium Enterprise): Telappliant
    Best Business ITSP (Corporate): Ciptex
    Best VoIP CPE: Sangoma Technologies – NetBorder Lync Express
    Best VoIP Infrastructure: Metaswitch Networks – Perimeta 3.3
    Most Innovative VoIP Product/Service: Voxhub – Voxtop Apps Platform
    ITSPA Members’ Pick: Mark Spencer for developing Asterisk

    Highly Commended:
    Best Consumer VoIP: BT
    Best Business ITSP (Small Enterprise): VoiceHost
    Best Business ITSP (Medium Enterprise): Voxhub
    Best Business ITSP (Corporate): Timico
    Best VoIP CPE: Grandstream Networks – GXP2200 Enterprise Application Phone for Android
    Best VoIP Infrastructure: Genband – GENBAND Web Application Manager (WAM)
    Most Innovative VoIP Product/Service: Alcatel-Lucent – OpenTouch Conversation

    How to: Panasonic Repeater Pairing

    This is a short guide on how to pair up a Panasonic repeater (KX-A405) to a Panasonic DECT base. This guide assumes that you have plugged in your DECT base and registered the handset to it – if you have not yet done this please do so now, consult the user manual for the base if you require help.

    The base must be on firmware 22.58 or greater. Older firmwares do NOT include repeater functionality

    Step 1: DO NOT PLUG IN THE REPEATER YET.

    In the handset menu select IP service (toolbox icon). Select Call Features then Repeater Mode. Set this setting to ON.

    Step 2:
    Press and hold the ALL button on the base for 4 seconds (or until the status light blinks red). On the TGP500 this button is on the side, on the TGP550 it is on the front.

    Step 3:
    Once the status light is blinking red, you can now plug in the repeater. Make sure that the repeater is within range of the base (around 1 metre away is best) – you can reposition the repeater to its final location once it is paired.

    The repeater should now automatically pair with the base. Once both of the LEDs are lit green the process is complete. Please note this may take a few seconds.

    ** If the LEDs do not light green – consult Page 10 of this manual to diagnose the problem.**

    That’s it! The repeater is now paired to the base. You can now press the ALL button once to take the base out of registration mode.

    If you are one of our customer’s and are having trouble with this please send an email to support@provu.co.uk or call us on 01484840048 and a member of the technical team will be able to help.