Improved accounts information in ProSys

We have made improvements to the way you can access and view your account information on ProSys. As part of our ongoing improvements to the systems and tools we make available for our customers, users are now able to view some key account information on from their online account.

Information available:

  • Credit information including limit, terms and balance
  • Current statement with a list of all outstanding invoices, credits and payments on account
  • List of your invoices for the last 90 days

Login in to ProSys and follow the link ‘Your accounts information’ to view your information.

Securing your account
We understand this information can be sensitive and you may not want all your ProSys users to access this information. Talk to us about who should see this information and to get your accounts team set up with log in details.

Tell us what you think
We’d love your feedback! Feedback helps us to make our systems even better for you and we would be very grateful for any comments, problems and suggestions you have on how we could improve ProSys in the future to best suit your needs.

Did you know? You are able to pull a list of your invoices and credits for the last 60 days using our Invoice API. This API returns a JSON document and is useful data if you want to integrate directly with your accounting software or if you would like to output the data in your own system.

Save up to 25% on the new Snom D735!

From now until the end of November, you can enjoy 10% off the new Snom D735 in black. As the world’s first sensor-supported IP phone, it features cutting-edge technology – we’re certain it’s going to become a significant contender in the IP phone market.

But, did you know you could save even more when you sign up to become a Snom partner? Simply register with Snom’s partner program to receive rebates on your Snom orders, plus benefit from a whole host of additional benefits.

As a Snom partner, you could claim an additional rebate on all Snom phones purchased through ProVu. This means you could increase your potential saving on the D735 to a huge 25%! Snom D735

Top 5 Reasons to Choose Sennheiser

It is reported that the use of headsets in office environments can increase a worker’s productivity by enabling them to take a more flexible approach to their communication. But with so much choice out there it can be difficult to differentiate between each brand’s offering. Sennheiser offers a wide variety of contact centre and office headsets, with a device to suit each and every requirement. Here are our top 5 reasons to choose Sennheiser:

1. Industry Leading Warranty
All Sennheiser headsets are supplied with a 2 year warranty (3 year with the Century range) and with a no quibble guarantee, items are replaced with brand new products within 24 hours (subject to availability).

2. Optimum Clarity
Sennheiser regularly has the largest range of frequencies versus the competition, coupled with their patented NoiseGard technology, Sennheiser’s headset range offers outstanding audio quality meaning calls are always delivered with optimum clarity.

3. Reduced Competition
Sennheiser products are only accessible to approved partners and are not available on third party websites such as eBay or Amazon Market Place, this means resellers can benefit from improved margins and reduced competition among a variety of additional perks.

4. Astounding Durability
Designed specifically for use in office and contact centre environments, Sennheiser headsets are extremely durable and are able to withstand everyday use.

5. Wide Variety
With over 40 headsets to choose from, there’s a device for every application and user. Whether you’re looking for a Bluetooth, USB, wired or wireless headset, Sennheiser’s office & contact centre range has it all.

Using Draytek Router with Virgin Media

If your service provider is Virgin Media and you are wanting to use a Draytek router to perform as it is designed to do and route your network traffic you can’t connect it straight to the outlet installed by Virgin Media. The Draytek router needs to be connected to the hub provided by Virgin Media.

It’s not as simple as connecting the units together and away you go, you need to make sure the following prerequisites have been done. Then you can follow the pairing steps at the bottom of this post.

Prerequisites

Configured Virgin media hub to operate in modem mode
Configured Draytek Router to operate in Ethernet WAN

To configure the Draytek router to operate in Ethernet WAN mode follow the steps below:

*If your Draytek Router does not have a dedicated WAN port it is possible on some models to configure LAN port 4 to behave as an Ethernet WAN port. 

1) Web browse to the Draytek and go to ‘WAN‘ > ‘General Setup‘.

2) Once the general setup page loads click the ‘WAN2‘ index and it should take you to the page below. Once on the page below set ‘Enable‘ to ‘Yes‘ and ‘Active Mode‘ to ‘Always On‘ and press ‘OK‘.

 3) After turning on Ethernet WAN and have waited for the unit to reboot go to ‘WAN‘ > ‘Internet Access‘. Once on the Internet Access page below change the ‘Access Mode‘ to ‘Static or Dynamic IP‘ and then click the ‘Details Page‘ button.

 


4) After clicking the ‘Details Page‘ button it’ll take you to the page below. Here you need to make sure it is set to ‘Obtain an IP address automatically‘ and also make sure the ‘Enable‘ radial button is selected and press ‘OK‘. The router may reboot to apply the changes. 

Pairing the Virgin Media Hub and Draytek Router 

Now you’ve configured the Virgin Media Hub to operate in modem mode and the Draytek to operate in Ethernet WAN mode they need to be paired via the following steps. If you don’t follow the steps below you may find the Draytek does not obtain an IP address from the hub.

1 – Power off the Virgin media hub and Draytek router.
2 – Connect the Draytek’s WAN port to any Virgin media hub port
3 – Power on the Draytek router and let it settle.
4 – Power on the Virgin media hub in modem mode and it should find the 3rd party router and assign an IP address.

ProVu DECT Survey & Installation Services

DECT Solutions offer users a great level of flexibility, but we know large areas can be difficult to cover with wireless or DECT Handsets. Using a multi-cell solution over repeaters, you can offer an improved end user experience by significantly increasing the amount of devices and concurrent calls available within the space covered.

Thanks to our white-labelled DECT services we can help you to quote and install your customers’ cordless systems. With our specialist vendor-trained team, you can relax in the knowledge that your quotes include the correct equipment to provide an optimum level of coverage to meet your customers’ requirements. Whether you’re looking for assistance with quoting hardware or installation services to implement a whole new system and the required network infrastructure (including cabling), our team are on hand to help simplify your DECT projects.

Find out more

DECT products covered by our service include:

Gigaset Logo Panasonic Logo RTX Logo

What to do next?

To organise a DECT survey/installation for one of your projects or to find out more simply call us on 01484 840048 or email contact@provu.co.uk. Pricing is supplied on an application basis and is subject to additional charges.

One Week to go until Comms Vision!

We’re heading to the illustrious Glen Eagles Hotel next week for the annual Comms Vision event. Organised by Comms Dealer, the three-day event brings together the Channel’s leading partners from around the UK.

With the headline topic, ‘Are you ready to sell Digital Britain?’ we’re looking forward to meeting with delegates and discovering how we can support the growth of their business as the UK continues to move to fibre, 5G and an all IP environment.

To arrange a meeting with us at Comms Vision, please email us through the delegate portal or email contact@provu.co.uk.

Discover the New Snom D735 – Now Available from ProVu

The world’s first sensor-supported IP phone has arrived! With a built-in motion sensor, the new Snom D735 detects close-by hand movements to automatically display function key information. This opens up a huge amount of opportunity when used alongside the applications made by Snom io.

Joining the popular D7 range, the Snom D735 is supplied with an improved 3 year warranty. What’s more, if you register to become a Snom partner, you can access exclusive rebates on your Snom orders!

Offering a feature-rich device, the Snom D735 comprises of the following key elements:

  • Built-in motion sensor
  • High resolution 2.7″ colour screen
  • Integrated gigabit switch with PoE functionality
  • USB port for headset connection
  • 32 self-labelling function keys (8 physical)
  • 12 SIP accounts
  • 3 year warranty
  • Available in black or white
    		•  Snom D735

    NEW! Router Management now available

    We’ve added a new service to our router offering!
    Thanks to our latest developments, you can now remotely manage provisioned routers from ProVu.

    What does this mean to me?
    With router management, you can remotely edit TR-069 settings on your ASUS, DrayTek or Technicolor routers. This could be anything from editing remote access, ISP details or WiFi settings. Router management enables you to take control of your deployed devices regardless of your physical location.    		 DrayTek 2832
    FREE for 1 year*
    What’s more, Router Management is completely free for the first year! Following this, you will then be charged a small fee of just £0.25 per router, per month.

    Talk to us about accessing Router Management

     

    *Router Management is only available on provisioned routers purchased from ProVu.

    Yealink Project Pricing & Deal Registration

    Did you know ProVu partners can now access reduced pricing on larger Yealink projects? We’ll work with you to ensure you get the very best pricing, helping you to secure larger projects.
     

    How does it work?

      1. Register your deal with ProVu, share the details of the project you’re working on with us to receive special pricing and ensure your project is protected from your competitors*.
      2. Once you’ve registered your deal with us we will work directly with Yealink to protect your project and agree your preferential pricing for the submitted proposal.
      3. We’ll work with you to offer improved pricing to your customer.

     
    Get in touch today to find out more about how we can support your business through our Yealink deal registration and project pricing service.
     

    Contact the ProVu Team

     

    *Deal registration is applied on a first come, first served basis. Project pricing is available on an application basis only, minimum quantities apply.

    2N’s Verso is Crowned Winner in 2018 CEDIA Awards


    The 2N IP Verso was recently awarded the ‘Best New Hardware Product EMEA’ by CEDIA. Renowned in the home automation sector, the CEDIA awards program recognises technical excellence, product innovation and individual professionals succeding in the home technology sector.

    With a wide variety of modules available, the IP Verso offers a flexible solution that can be adapted to suit any commercial or residential application. Thanks to the Verso, users no longer have to work with standard one-size-fits-all products and can now custom their IP intercom/access control units through its modular design – it’s a solution we believe is throughly deserving of this prestigious award, congratulations to the 2N team!

    Discover the 2N IP Verso