We’re Heading to the Comms National Awards Next Week!

We’re delighted to be shortlisted for two awards in the Comms National Awards next week! Following another record year for ProVu, it’s a huge honour to be named finalists for the ‘Best Comms Distributor’ and ‘Best Partner Portal’ awards.

Now in their 17th year, the awards are among the most prestigious ceremonies in the Channel.

Hosted by our friends at Comms Dealer, the awards will take place at the illustrious Hilton Park Lane, London on Thursday 11th October. We look forward to catching up with our partners at the ceremony and wish all finalists the very best of luck!

Snom’s Irresistible Offer…

We’re delighted to announce the availability of Snom’s latest offer! From now until the end of December 2018 you can receive 2 free Snom D785 black desk phones for every 10 you purchase.

As the recommended replacement for the D745, this gives you the ideal opportunity to begin to switch over and enjoy the additional features the D785 offers.

Snom Partner Program

What’s more, Snom partners can also enjoy additional benefits by receiving rebates on all Snom orders. Register now to become part of the Snom Partner Program.

To take advantage of this great money-saving offer simply call our sales team on 01484 840048 or email contact@provu.co.uk.

Find out more about the D785

ProVu Exhibit at Channel Live 2018

It’s been a busy month for the ProVu Team with numerous webinars and the Channel’s biggest exhibition, Channel Live. This year’s show was the second show to be held at the Birmingham NEC and we were delighted to be joined by Cisco, Gigaset, Sennheiser and Yealink on our stand. As always it was great to catch up with our partners, old and new.

In addition to our product-focussed stand, we also had the ProVu Pitstop where we had everyone’s childhood favourite, Scalextric on the stand. Throughout the two days visitors competed to make it on to the ProVu Pitstop leaderboard to be in with a chance to win one of four bottles of Champagne. Congratulations to everyone who made it onto the leaderboard and to our 4 Channel Champions!

If you attended the show, we hope you enjoyed it too – we look forward to seeing you again next year!

3CX Intermediate Courses – October 2018

We will be running two 3CX Intermediate Training Courses next month. Suitable for those looking to advance to the next level with 3CX, our intermediate training is open to all 3CX partners.

Designed to equip you with the knowledge to take the intermediate certification exam, our Technical Support Manager and accredited 3CX trainer, Andy Devine will cover everything you need to sit the intermediate certification exam.

Simply select your preferred session and register today to reserve your free space and receive a free Snom D712 phone!

When & Where?

ProVu Offices,
Savile Mill,
Savile Street,
Huddersfield,
HD3 4PG

Tuesday 2nd October, 09:00 – 17:00

Wednesday 3rd October, 09:00 – 17:00

Please note, these courses have limited capacity. Places will be allocated free of charge on a first come, first served basis.

Cisco CP Range – Generating Support Logs (PRT File)

Part 1 – Configure the unit to start logging in ‘DEBUG’ mode and replicate the issue

  1. Login to the web user interface and select the ‘admin‘ user. After selecting the ‘admin‘ user go in to advanced mode by pressing ‘advanced‘ on the top right of the screen.
  2.  Once ‘advanced‘ mode is applied press the ‘voice‘ tab and also the ‘system‘ tab. Once on the ‘system‘ page scroll down until you get to ‘Optional Network Configuration‘ and in the drop down box next to ‘Debug Level‘ set this to ‘DEBUG‘ and press ‘Submit All Changes‘. 
  3. Now that the phone is logging everything in ‘DEBUG‘ mode you need to replicate the issue.

Part 2 – Generating the log

Now the you’ve replicated the issue we need to export the log.

To do this follow the steps below:

  1. Login to the web user interface as before using ‘admin‘ and ‘advanced‘ mode. Once logged in select the ‘info‘ tab and also the ‘Debug Info‘ tab.  Once you are on this page press the ‘Generate PRT‘ button.
  2. Once you press the button you will get a popup box asking you to enter the date and time of the problem as well as selecting a description. If your problem isn’t listed select ‘Other‘ and press ‘Submit‘.
  3. After pressing ‘Submit‘ and allowing the phone to generate the file you should get another popup notification saying the PRT file has been generated and can be access from the phone directly. Press ‘OK‘ and download the file by clicking on the PRT file link across from the ‘Generate PRT‘ button. 

Webinar: Meet Yealink’s Leading Solutions

We invite you to join our upcoming webinar, ‘Meet Yealink’s Leading Solutions’ on Tuesday 18th September at 10 am (BST) when we will be taking a look at Yealink’s leading audio collaboration solutions.

Ideal for anyone looking to hear more about the latest products to join the Yealink range, the webinar will showcase some of their top products, including the new CP930W wireless conference phone, the new W53H handset and its capabilities, and the WF50 WiFi dongle to name just a few.

Register Now to Join Us

Introducing the New Snom M215 SC DECT Bundle

The new Snom M215 SC DECT bundle has arrived! Made up of the M200 SC DECT base station and M15 SC DECT handset, this new bundle offers a flexible, scalable solution ideal for small to medium-sized businesses.

M200 SC DECT Base Station

  • Expandable up to 6 handsets per base station
  • Supports up to 4 concurrent calls
  • Range up to 50m (indoors)
 Snom M215 DECT Bundle

M15 SC DECT Handset

  • Up to 7 hours talk time & 7 days standby time
  • 1.7″ panoramic display
  • Illuminated keypad
 Snom M15 DECT Handset

Supplied with a three year warranty as standard, the M215 SC solution offers a reliable package with the added peace of mind of a new extended warranty period.

Log in to ProSys for Trade Pricing & Stock Information

Bria Stretto – Generating Support Logs for an Apple Device

Note: Although this guide was created for Bria Stretto, it is still applicable to Bria Enterprise.

If you have contacted our support team regarding an issue with CounterPath’s Bria Stretto application we may require some logs from your application that you will need to generate.

This blog post should act as a rough guide on how to obtain the log as it may vary slightly depending on the application version and also the make and model of your device.

Step 1 – Open the Bria Stretto application and replicate the fault

Step 2 – Once the fault has been replicated press the ‘Cog’ icon. (Highlighted in the image below)

Step 3 – Once the new page loads, select ‘Advanced Settings’ (Highlighted in the image below)

Step 4 – Once the next page loads, scroll down until you reach ‘Application Logging’ and press ‘Send Log’. Don’t press ‘Call Statistics’. (Highlighted in the image below)

Step 5 – Once you press ‘Send Log’ it will display the image below. Once you are on this page press ‘Yes’ to generate the log

Step 6 – After the log has been generated and sent to CounterPath’s server it will display something similar to the image below with a ‘Log Reference’. (It is Important to make a note of this reference)

Step 7 – Contact us with the log reference and the user account this log belongs to so we can find it on the CounterPath Portal.

Important: You need to contact us once the log has been generated as they don’t stay on the portal for long.

Bria Stretto – Generating Support Logs for an Android Device

Note: Although this guide was created for Bria Stretto, it is still applicable to Bria Enterprise.

If you have contacted our support team regarding an issue with CounterPath’s Bria Stretto application we may require some logs from your application that you will need to generate.

This blog post should act as a rough guide on how to obtain them because it may vary slightly depending on the application version and also the make and model of your device.

Obtaining the logs from an Android device

Step 1 – Open the Bria Stretto application and replicate the fault

Step 2 – Once the fault has been replicated press the ‘Cog’ icon. (Highlighted in the image below)

Step 3 –  Once the new page loads, select ‘Advanced Settings’ (Highlighted in the image below)

Step 4 – Once the next page loads, scroll down until you reach ‘Application Logging’ and press ‘Send Log’. (Highlighted in the image below)

Step 5 – Once you press ‘Send Log’ it will display the image below. Once you are on this page press ‘Yes’ to generate the log

Step 6 – After the log has been generated and sent to CounterPath’s server it will display something similar to the image below with a ‘Log Reference’. (It is Important to make a note of this reference)

Step 7 – Contact us with the log reference and the user account this log belongs to so we can find it on the CounterPath Portal.

Important: You need to contact us once the log has been generated as they don’t stay on the portal for long.