As we approach the end of another great year here at ProVu, we’d like to thank our reseller and vendor partners for your continued support.
2016 has been a record year for us, here’s a look at some of the things we’ve achieved in the last 12 months:
We would like to take this opportunity to wish everyone a very Merry Christmas and a happy, prosperous New Year!
The ProVu Team.
As you may be aware the Snom 300 has now been discontinued and in its 10 years lifetime was one of our most popular phones.
If you’ve not yet moved over the D305 or D315, as an alternative to the Snom 300 here is a guide to the difference between the three models:
| D315 | D305 | 300 | |
|---|---|---|---|
| Display | 300 x 100 pixel graphical with new GUI | 300 x 100 pixel graphical with new GUI | 2 x 16 character |
| CPU | ARM 11-Dual Core 300MHz |
ARM 11-Dual Core 300MHz |
MIPs-Single Core 150 MHz |
| RAM | 64MB DDR2; 128MB NAND |
64MB DDR2; 128MB NAND |
16MB SDRAM; 4MB NOR |
| Hook Switch | Electronic sensor | Electronic sensor | Mechanical |
| Audio | Wideband audio with echo reduction and noise rendering | Wideband audio with echo reduction and noise rendering | Narrowband audio |
| Network | Dual Stack IPv4/IPv6 Gigabit Ethernet |
IPv4 Fast Ethernet |
IPv4 Fast Ethernet |
| Context-Sensitive Keys | 4 | 4 | 0 |
| Call Indicator | Yes | Yes | No |
| Snom.io Compatible | Yes | Yes | No |
| USB | Yes | No | No |
VTech’s ErisTerminal range offers a unique set of DECT capabilities, making them really flexible and enabling users to make and receive calls whilst away from their desks. Both VTech’s mid range and executive level deskphones, the VSP726A and VSP736A come complete with an in-built DECT module which enables them to be paired with the VSP601A DECT handset and / or the VSP500A DECT cordless headset.
Offering flexible, hands-free mobility the ErisTerminal range offers full peace of mind with an industry-leading three-year warranty as standard. Available at extremely competitive prices, the ErisTerminal range remains unaffected by the current volatility in the exchange rates and offer a great option for many advanced communications solutions.
See our simple guide: Pairing the VTech DECT Handset and Headset with the VTech VSP726A & VSP736A.
We are offering resellers the chance to test the VTech IP phones with NFR units available to purchase at a heavily reduced price. To take advantage of this NFR offer or to find out more, simply contact a member of our sales team on: 01484 840048 or you can email: contact@provu.co.uk
Last Tuesday we invited resellers to join us for the Sangoma PBXact UC roadshow at Manchester’s Central Library. During the Roadshow, Sangoma’s Director of Product Management and Product Marketing, Simon Horton shared information about the new Sangoma PBXact UC Systems as well as demonstrating its seamless integration with Sangoma’s range of IP phones.
Sangoma’s PBXact UC phone systems are based on FreePBX, which is the world’s most popular open source phone system with over 2 million active installations and tens of millions of users. PBXact UC has a range of systems to match customer requirements and has been designed with the end user in mind, therefore requiring little or no training. The PBXact UC phone systems support 10 to 5000 users and are designed for businesses needing a fully featured, commercially supported communication solution.
You may be aware of our headset compatibility guide – we do our best to keep you informed of compatible wired and wireless headset solutions, for the entire range of phones we supply. We do extensive testing to ensure the solutions you choose; will work for your customers and that we understand how to support you, should you require any assistance.
We’ve recently added a new feature to the guide to make it easier to read! On the top right hand side of the page you are now able to filter the compatibility guide by brand. Simply select which phone brand you would like to see solutions for to narrow down the list. This means that you no longer need to scroll through all of phones in our portfolio, to find what you’re looking for.
View our Headset Compatibility Guide
We’ve recently done some testing between the new Cisco 7800 and 8800 series phones and the headsets that we supply.
Here is a table of all the headsets and cables that we’ve tested and work with these new Cisco phones:
| Headset | Cable / Adaptor |
|---|---|
| Eartec 308/510/710 Range | EAR-QD002(C) |
| Plantronics SupraPlus Range | Plantronics U10 |
| Plantronics CS500 Range | Plantronics APC-42 (For EHS, use switch settings: A/3/2) |
| Jabra BIZ Range | Jabra GN1200 |
| Jabra Pro 920/925 | Jabra Link 14201-43 (For EHS, use switch setting “B” and EHS setting “Jabra IQ”) |
| Sennheiser SC230 & SC260 | Sennheiser CSTD 08 |
Please note: The Cisco 7811 does not have a headset port and therefore does not work with the headsets listed in the table above.
To find out more go to our Headset Compatibility Guide here: https://www.provu.co.uk/headset-compatibility.html
If you have any other questions or problems please contact our technical support team.
| Order Date | Delivery Date |
| 23rd December* | 28th December |
| 28th / 29th December | Next working Day |
| 30th December* | 3rd January |
| 3rd January | 4th January (Normal Service Resumes) |
*Saturday delivery can be arranged for Christmas Eve and New Years Eve upon request, however this service will incur an additional charge.
| Service | Date | Time |
| APC | 23rd December | 12:00 PM |
| APC | 28th – 30th December | 2:30 PM |
| APC | 3rd January | 4:45 PM (Normal Service Resumes) |
| DPD | 23rd December | 12:00 PM |
| DPD | 28th – 30th December | 2:30 PM |
| DPD | 3rd January | 3:45 PM (Normal Service Resumes) |
| Dates | Opening Times |
| 23rd December | OPEN: 09:00 – 13:00 |
| 24th – 27th December | CLOSED |
| 28th – 30th December | OPEN (Skeleton Staffing): 10:00 – 16:00 |
| 31st December – 2nd January | CLOSED |
| 3rd January | Return to normal: 09:00 – 17:30 |
ITSPA has recently launched a new best practice paper ‘Recommendations for secure deployment of an IP-PBX’ (Version 3). This new document outlines configuration measures that should be implemented on an IP-PBX installed in a customer’s premises as well as the support that service providers can give to assist in the identification and avoidance of attacks.
The update forms part of ITSPA’s Best Current Practice (BCP) documents. This document follows an in-depth collaboration with members, including a range of service providers, security experts and vendors and forms part of ITSPA’s stream of work to ensure that the industry follow best practice to tackle telecommunications fraud.
For a list of ITSPA Best Current Practice (BCP) documents visit: http://www.itspa.org.uk/members/best-practice-documents/
Here is a short guide on configuring direct IP calling between a 2N Helios IP intercom, and a Gigaset N510IP. The same process will work with a Gigaset N300IP.
Both units need to be plugged in, and connected to the same network. You need to connect to the web interface of each device to configure them.
Step 1: Configure the Intercom
Go to Services > Phone and edit the Domain setting. You need to set this to the IP of the intercom itself, in our example this is 192.168.2.64
Then you need to add an entry to the directory, to call the N510
Here I have used 200 but you can choose any number, you will need to use this number later when configuring the N510. The IP address part must be the IP address of the N510 unit, in our example this is 192.168.2.38
Step 2: Configure the N510
Go to Settings > Telephony > Connections and Edit one of the Connections.
Here you add the number that you chose earlier, and the IP address of the 2N intercom in the 3 boxes shown – Domain, Proxy Server and Registration Server. You do not need to enter a password as the N510 does not actually register to the 2N intercom.
Settings > Telephony > Advanced VoIP settings.
Here you set Use random ports for SIP to ‘No’, and set the SIP port to 5060.
Finally, you need to go to Settings > Telephony > Number Assignment and make sure that your handsets are set to accept incoming calls from the account/connection that you just created.
You should now be able to call to the Gigaset by pressing the button on the front of your intercom. If you are still having problems, please contact our technical support team.
Today we have shipped our last ever Snom 300!
We first shipped the Snom 300 in the summer of 2006, which makes it our longest running IP phone. The Snom 300 has been extremely popular, over its lifetime we have supplied over 32,000 models to the channel.
We announced the end of life notice back in February this year but managed to secure a large stock quantity to ensure we could continue to supply the popular model for as long as possible.
The Snom 300 will now be replaced by the new D3 series of phones which includes the D305 and D315. These have a similar design to the Snom 300, but with a BLF indicator and an improved, larger display. The Snom D315 also includes Gigabit pass-through and a USB port which allows connection of the new D3 expansion console.
Our company accountant is still using their Snom 300, which has been going strong for over 10 years! We’d love to hear about your Snom 300 stories, do you have any that are still standing the test of time?
