We were ecstatic to be awarded the Distributor of the Year (SMB) award at the Comms Business Awards recently . We’re incredibly proud of our team and wanted to share some of the key achievements which helped us to secure this prestigious gong.
A part of ProVu’s marketing strategy is to enter the various awards that are open to the Comms and IT Channel. As a company that is committed to working and supporting the Channel, we view it as a great way to get our brand out there. The other obvious benefit is that myself and the team get to put our glad rags on and meet and socialise with our customers, our industry friends and hopefully meet poitential new customers too. On occasion we win an award and that makes the whole thing all the sweeter!
2022 has been an extraordinary year for ProVu so far, we have attended 3 award ceremonies and won 4 awards, in my 12 years at the helm of ProVu I cannot ever remember us being this successful before. These awards have been judged by a mixture of judging panels and some by members of the Channel; taking the time to vote for us.
We commit a lot of time and effort into submitting our award entries and clearly, right now we are doing something right and striking a chord with the Channel and the judges. I thought it would be good to share in this blog post some of the things we have been talking about. You might be reading this as a customer, potential customer, a supplier, or even a future employee, whoever you are, let me share with you a snippet of what’s contributed to our success over the last 12 months.
For those who don’t know us, we have been distributing VoIP hardware for 23 years, so we’ve been around a while. We’ve come a long way in our over the years but we still stay true to our company values; our customers, suppliers and our team.
We are constantly raising the bar when it comes to the services we provide to our customers. We know that our partners’ needs and requirements differ between each other. Therefore, we work closely with them to develop the services which add true value to their business.
We have a wide range of additional services that we offer to our customers and over the last 12 months we have supplemented those with the following new services:
- Hold customer owned stock
- Secure 0% flexible finance options
- Develop bespoke API features to enable a seamless integration of systems
- Design and source bespoke packaging for orders to be shipped in
- Host a series of new virtual training courses
- Assist with the design and installation of full-scale solutions
- Provide remote technical support for complex installs and interoperability testing
- Take new product sets and brands on-board
+ much more
Since the shift to hybrid working, it has become increasingly important for resellers to be able to maintain their brand through every step of the customer journey. This includes shipping orders in branded packaging, including customer-owned flyers, gifts in parcels and developing unique ordering codes for our customers to let us know what to include in their packages. This personalised approach enables our partners to create the journey they desire.
We hold long-standing relationships with many of the world’s leading manufacturers. These relationships have proved invaluable over the last 12 months. The global chip shortage has affected stock levels of many products throughout the world. Through our excellent relationships with our vendor partners, we have not only minimised disruption to our customers but also allowed us to understand the market and how it will be affected .
I am the biggest fan of the team at ProVu, they work incredibly hard to keep our customers happy, going beyond what is expected without hesitation. They all contribute to the services and performance of the company. Our low churn rate of staff is testament to the environment we have created, the opportunities we provide and their dedication to the Channel and our customers. ProVu customers don’t only get to deal with people who are incredibly knowledgeable, they also get to speak to the same people which is an important contributing factor to the overall experience and the relationships we hold with both our customers and vendor partners.
Despite the challenges the chip shortage and pandemic have caused, our team’s knowledge has enabled our customers to make more informed decisions and ensure a continued supply.
It’s been an amazing year so far and none of it would have been possible without our customers, suppliers and most of all our Team. So to you all, I would like to thank you for your continued support.