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Fanvil Support

Explore the Future of Communication at our Fanvil Partner Day – 21 April 2026

We’re thrilled to support the Fanvil Roadshow. Join us in Solihull to discover their latest innovations in communication technology.

From front desk to factory, Fanvil offers a solution for every communication scenario. Join Fanvil and ProVu for an exclusive opportunity to explore and trial the latest innovations in office and security technology, all within a relaxed setting with experts on hand to answer your questions.

When? 21st April 2026
Where? The Best Western Manor Hotel, Solihull, Birmingham 
Time? From 1:30PM (doors open at 1:00PM)
Food and drinks? Complimentary gourmet buffet and generous mix of drinks available

Step into an afternoon of innovation, insight, and meaningful connections with Fanvil and ProVu Communications.

Whether you are looking to stay ahead of industry trends, discover practical solutions for your business, or simply connect with like-minded professionals, this relaxed event offers a chance to do just that.

Every company that attends will also receive a FREE W620W Portable Wi-Fi Phone to take away and try (worth over £78.00 RRP) as well as other promotions only available to attendees.

Agenda

01:30 PM – 02:00 PM

Arrival & Welcome Reception

Come on in! Grab a nametag, a welcome drink (tea or coffee provided) and have a chat with the Fanvil Team and ProVu Communications staff as well as other attendees.

02:00 PM – 03:00 PM

Session 1: Smart Office Solutions

Discover Fanvil’s latest office innovations. We’ll showcase powerful communication tools designed to enhance productivity, streamline workflows, and deliver real business value.

03:00 PM – 03:40 PM

Refreshments & Hands-On Experience

Enjoy another tea or coffee along with a chance to demo the latest products. Feel free to ask as many questions of the Fanvil Team as you need so you can explore what items best suit your needs.

03:40 PM – 04:40 PM

Session 2: Advanced Security Solutions

Explore Fanvil’s forward-thinking security portfolio. Learn through real-world case studies how these solutions enhance safety, reliability, and operational efficiency.

04:40 PM – 05:30 PM

Interactive Q&A & Product Exploration

Ask questions, test the technology, and engage in open discussions. This is your opportunity to explore use cases and get practical insights from the team.

05:30 PM – 07:00 PM

Dinner & Networking

Wrap up the day with great food and conversations. Build connections, share ideas, and continue discussions in an informal setting with food and a variety of drinks provided in the same room.

Register for your free place

Fanvil’s Exclusive Project Support

From now until the 31st January 2022 get exclusive project support across the Fanvil range. With the recovery of the hotel industry after the impact of the global lockdowns, now is the perfect time to assist the reset of the industry. Fanvil is offering ProVu customers substantial discounts across the Fanvil range when used to complete projects that involve the i and X Series devices.

Project Support Program

Purchase your selection of Fanvil Hospitality devices which must include an i series or X series device(s) to be eligible for an exclusive project support discount.

Project Size

Discount available

Requirement

50-99PCS

3%

At least 2PCS X Series or i Series

100-199PCS

5%

At least 5PCS X Series or i Series

200-499PCS

8%

At least 5PCS X Series or i Series

500+PCS

10%

At least 10PCS X Series or i Series

Discover Fanvil’s Hospitality Range

H2U/H5 X7/X210
i53W/i56A PA2S/i10/i10V/i10D

Explore our Fanvil Range

To place your order, simply contact one of our Fanvil experts today on 01484 840048 or email contact@provu.co.uk to find out more!

Struggling to find stock? With our priority supply chain, items that are not available in quantities you need are readily sourced with a 1-2 day lead time. Speak to our team today to discuss any of your needs.

*Offer valid until 31/01/2022, eligible purchases will be approved by Fanvil.

Fanvil Stuck on Splash Screen

If your Fanvil phone is stuck on its splash screen:

Then you may be able to resolve this by hard resetting the phone via POST MODE. Follow the steps below to find out how:

Step 1:

Make sure your IP phone is completely turned off.

Step 2:

Hold the pound key (#) 

  • If you are using an X6: press # after the 2nd Red Light blinks on Power Indicator LED.
  • If you are using an X7: press # after the power light has flashed 4 times.

You will then see the message “Post Mode” appears on your screen as per image below:

Step 3:

Dial *#168

After 5 seconds, you should see “Conf Reset” on your screen.

Restart your IP phone and your phone will be reset to the factory settings.

If this did not resolve your issue they you may need to try a TFTP firmware recovery found here.

If you have any issues please contact support@provu.co.uk or call 01484 840048 option 2.

Enabling EHS on Fanvil phones

The steps below will show you how to enable EHS both through the phones interface and the web interface on your Fanvil phone.

Phone Interface

Step 1:

Go to Menu > Features > Advanced > EHS as shown below:

Step 2:

Using the right arrow key set the EHS option to ‘Enabled‘ and press ‘OK‘ to save changes:

Web Interface

Step 1:

Find the IP address of your Fanvil phone by going to Menu Status or by pressing the ‘OK‘ button.

Step 2:

Once you have obtained the IP address enter this into your web browser you should be then prompted for login credentials, by default these are:

Username = admin

Password = admin

Step 3:

Once successfully logged into the web interface navigate to Phone Settings Features > under Basic settings Enable a setting called ‘Ring From Headset‘ as shown below:

Step 4:

Now go to Media Settings > EHS Type > Enable > finally click Apply.

You should now be able to answer and end calls using your wireless headset.

If you have any problems/issues please contact support@provu.co.uk or call 01484 840048 option 2 for support.