There have been a few changes made to ProSys recently, our online ordering and phone management system.

– We have removed some old alias partcodes from the pricelist. For instance `snom320-withPSU` also as `PVSnom320` (its old partcode)

Customers who read out XML or CSV price fields are unaffected.

– We have removed the old order form from ProSys. The new one is much better.

– If you use an individual ProSys user login then the order will appear against this in our systems. Before, order confirmations and such always went to the default user on the account.

– Yealink v70 Phone Management web interface now available for use

The new interface is available if the phone last provisioned on at least v70 firmware. Otherwise, the older interface will be presented.

Any questions, then get in touch.

Just a quick note to draw attention to new features we have added into ProSys for Snom firmware upgrades.

Prosys is our online toolkit for ITSPs to manage SIP phones

The features are:

– automatic handling of multi step upgrades
– Support for Snom 720 and Snom 760 phones.
– Support for a different target version for a version 7 Snom and a version 8 Snom.
– Different counters and times of day for version 8 and version 7. (for counted and overnight upgrades)

As seasoned Snom users will know, sometimes upgrades are multiphase. You have to do one upgrade then another in turn. This has always been something that ProSys has just handled but did you know it can upgrade a phone all the way from version 4 to version 8 ? And do the bootloader along the way.

So why the different settings for version 7 and version 8? Snom are now shipping phones with version 8 firmware as standard. Many ITSPs have large installed bases of phones in 7.3.30. Some customers have been upgraded their own phones to version 8.something. (Where something might be a early beta)

So the outcome is to leave all the version 7 phones untouched, but makesure any phone which is on version 8 is upgraded to the best stable version.

In the long term, all phones will get upgraded, but in the meantime service providers don’t want poor early v8 firmware reflecting on badly on their service.

We don’t want to change all these phones instantly during working hours. This is where an overnight counted upgrade comes in. We set a counter for each service provider; say 10 phones. Each night we reset the counter back to 10 so that 10 phones upgrade each night.

This way any problems can be discovered and rectified for a few users.

In summary, we can leave your version 7 phones untouched, but roll up version 8 phones to a version of your choice.

If the above is of interest, please get in touch.

We are going to switch off pricing.provu.co.uk on 22 of February.

Instead we ask people use the Price list in Prosys. This has all the same features and more.

While the old site has worked for many years, it isn’t keeping pace with our changing business. Many of our customers now get slightly better pricing because they are parts of Manufacturer schemes such as Snom SCE. Prosys is aware of these whereas the old pricing.provu.co.uk doesn’t.

We want to put an end to any confusion. We also will run one secure site for all price information.

If you are a reseller but don’t have log in details for ProSys yet, please contact us on 01484 840048.

Just to clarify,

If you order a phone with provisioning server redirection from ProVu, then this service is fully automatic.
We just setup the profiles you require and our servers do the rest.

This means:

1. We are happy to offer redirection or configuration, even on a single phone order
2. Once we have setup a profile for your company, this happens automatically on any order. Nobody has to remember to do it
3. We can do your shipments very quickly – we don’t open any boxes.
4. We don’t do any copy and pasting or such time consuming. Nothing to mess up.

This isn’t new. Our systems have been fully automatic since 2005.

We are happy to provide phone redirection.

But you might also like to look at our hosted service prosys phone management system.