Browse Tag

Remote working

Prepare, Protect & Provide with Sangoma SBCs

There’s a lot to consider at the moment. With a hope of returning to the office on the horizon, hybrid working and the ISDN switch off looming, ensuring your solutions are future-proof should be a top priority.

PREPARE for the ISDN Switch off

Customers reluctant to switch over to SIP

Inserting an SBC with TDM enables calls to flow in and out of the PSTN – the SBC will act as a pure gateway converting SIP to ISDN.

PROTECT – With Sangoma’s Hybrid SBC products you can offer an all-in-one solution. Incorporating the features and security benefits of an SBC combined with a gateway, these devices are a great way to future proof systems. To convert a Sangoma SBC into a hybrid solution, you will need to install a Sangoma TDM card (i.e. a101, a102, a104) into an enterprise-grade SBC appliance.

PROVIDE flexibility as a business throughout from remote working to changing your strategy on communications.

Customers who decide to use SIP Trunking

Hybrid SBCs offer a cost advantage and provide more flexibility. In this instance, the SBC makes routing decisions based on cost, configuration or availability.

Customers looking to accommodate hybrid workers

Support for remote workers and local IP phones can all be hosted from a Sangoma SBC.

Find out more

Discover our SBC Range

Contact us today to discover how we can help you to future-proof your customers’ solutions with Sangoma Hybrid SBCs. With a range of services designed to suit you, we can provide annual support contracts, extended hardware warranties and remote installation services to help give you and your customers peace of mind. Simply call 01484 840048 or email contact@provu.co.uk to speak with a member of our team.

How to Make Yours and Your Customers Network Secure for Remote Working

It’s predicted that home working will more than double compared to pre-pandemic levels when restrictions ease. With that in mind, there couldn’t be a better time to ensure yours and your partners’ networks are secure and prepared for remote workers.

How to Make Your Network Secure for Remote Working

Sangoma’s SBC range are the perfect solution to securing VoIP networks not just for yourself, but for your customers too. Remote worker soft phone applications and the rise of UC solutions mean a greater variety of media need to securely use the network which can sometimes expose unfamiliar or unknown vulnerabilities. SBCs provide a number of services to make VoIP/UC systems more secure and better able to integrate SIP-based equipment from a variety of vendors. What’s more with features such as SIP over TLS and SRTP you can enable end-to-end encryption for voice traffic and provide a solution for SIP ALG problems on most modern routers.

Find out more about the features & benefits of Sangoma SBCs

When it comes to remote workers, you’ll want to be sure that while allowing remote access to the PBX and UC applications, you are not effectively opening the door for toll-fraud and other attacks by simply opening ports in the data firewall. Sitting on the edge of a VoIP network, an SBC will only allow authorised endpoints used by remote workers to access the network.

Contact our expert team today to discuss how you can increase your profit opportunities by providing an improved service to your customers post-lockdown. Simply call 01484 840048 or email contact@provu.co.uk.

Take Control with Sangoma SBCs

You may already be familiar with Session Border Controllers, but have you considered the opportunities they could offer to you and your customers?

What exactly is an SBC?

In its simplest sense, SBCs act like a firewall specifically designed for VoIP and UC systems. Traditional firewalls are great for creating a barrier around corporate networks, but they’re not so ideal when it comes to determining what traffic to block, which could result in important phone calls being missed. With an SBC, you have much greater control over VoIP and SIP systems, enabling you to recognise and stop suspicious behaviour, this can also be useful in the current climate where there’s a lot of remote workers using their own devices.

Who are SBCs good for?

SBCs are ideal for smaller ITSPs, telephone system installers, VoIP engineers and IT managers looking to protect their voice networks against malicious attacks and/or looking to increase profit opportunities by providing an improved service to your customers. With features such as load balancing, transcoding and least cost routing you can offer an improved, reliable service which is optimised to provide a resilient solution for your customers. This can help to reduce technical support time and increase your customer attachment rate. Whether you’re operating via a cloud-based system, a SIP trunking system or connecting remote workers to a corporate phone system, SBCs offer a range of benefits.

Key Features of Sangoma SBCs

Sangoma Quality of Service

Quality of Service

Generate the best quality of service the connection can provide, from HD voice quality to small bandwidth optimised codecs.
Sangoma Quality of Service

Business Continuity

Ensure business continuity during catastrophic hardware failures by mirroring two SBCs together.
Sangoma Business Continuity

VoIP Protection

Protects VoIP networks from malicious attacks.
Sangoma VoIP Protection

Future Proof

All SBC licenses can be upgraded at any time enabling you to ensure all features are always included.
Sangoma Call Routing

Call Routing

Provide low-cost routing and load balancing across trunks.

Download Sangoma’s Security Whitepaper

SBCs Available from ProVu

To discuss how Sangoma’s SBC range can help to secure your partners’ networks contact our team today by emailing contact@provu.co.uk or calling 01484 840048.

Reliable Home working with Fanvil & 3CX

Efficient and reliable communication couldn’t be more important in today’s climate. Guaranteeing advanced integration and full interoperability between 3CX systems, Fanvil IP Phones also feature large colour screens, HD audio, PoE and rich extension functions, offering customers a high-quality communication solution for working remotely.

Benefits of 3CX & Fanvil

Get set up in minutes with hassle-free configuration
Secure calls with end-to-end encryption
Receive and make calls, see the status of your colleagues, chat, schedule conferences and access the company phonebook.
FREE for unlimited extensions and Low annual license prices allowing you to slash your phone bill for on the road/at home staff members.
Control your own phone numbers as well as your own SIP Trunk and cloud provider
Easy to add & manage extensions remotely as well as configuration & firmware
Adaptable and flexible with modern Android & iOS apps at no extra charge
All available for next day delivery direct to site from ProVu, your one-stop shop.

Learn about the iconic duo!

Explore what 3CX can do for you!

FREE 3CX Training Courses

Get a jump start on 2021 with FREE 3CX Training. Register your interest today to be notified about our upcoming Training courses.

Register your interest today!

Prepare for Winter with ProVu

Winter often comes with its own challenges but 2020 could bring one of our most challenging winters yet. Ensuring business continuity in the face of potential adverse weather conditions can be tricky. Combine that with a global pandemic, a national lockdown, local restrictions and self-isolation and it’s easy to see that having the right work from home solution couldn’t be more important.

Prepare for Winter with ProVu

PSU/PoE Injector/Switch

Power Supplies

For those utilising a VoIP phone outside of the office, additional power supplies, PoE injectors or switches may be needed for devices to function. Many homes aren’t often set up for the wired connection of multiple devices. Switches can provide an ideal solution for connecting numerous items to the internet.

Softphones & Licenses

Softphones & Licenses

Access calls and messaging on any device. Whether your customers enjoy making and taking calls via their mobile, computer or on a deskphone, softphones offer you a flexible communications solution which can be remotely managed.

With options available from CounterPath and 3CX, we can provide the right solution for your needs.

Headsets

Headsets

If you don’t have one, you need one! Not only do they help to mask your peculiar taste in music, they’re also key to maintaining a professional experience with built-in noise cancelling. We supply headsets to suit all budgets and requirements get in touch to find out more.

USB Cameras

USB Cameras

Both Yealink and Fanvil offer compact USB cameras. The UVC30-Desktop and CM60 devices are ideal for connecting desktop computers and laptops, perfect for keeping connected virtually.

Desk Phones

Desk Phones

Many users are accustomed to using a desk phone, maintaining the same set up at home can be a great way to create some level of normality to workers who are new to home working.

WiFi & Cordless phones

WiFi & DECT Phones

Fed up of having a network cable running across multiple rooms? WiFi & DECT phones offer an ideal solution for those looking to save the trip.

Personal Speakers

Personal Speaker Phones

A mini conference phone, just for you. Personal speakerphones provide a great level of audio and call quality, helping to maintain a professional approach, regardless of location.

Provisioned Hardware

ProSys

Save yourself the hassle. We can ship over 200 devices from across 11 different brands pre-provisioned, ready to work out-of-the-box. Simply add your preferred configuration settings to your order on ProSys and we’ll take care of the rest.

What’s more, you can then remotely manage your provisioned hardware on ProSys enabling you to carry out firmware upgrades and device settings from the comfort of your kitchen table.

Contact our Specialists

With many items now in stock and available to be shipped direct to site the very next day, we’re here to support you this winter. For assistance with putting together your solution or to discuss any additional hardware you may require with a member of our team simply call 01484 840048 or email contact@provu.co.uk.

Snom D765 & D785 Now Available in Multibuy Offers

Good news! Snom has extended their current offer to include the D765 and D785 models, giving you even more choice to create resilient solutions for you and your partners.

Available until the end of June 2020, you can now access the following offers through ProVu.

Save with Snom’s Latest Offers

 

Snom D712

Snom D712

Buy 7, get 3 free.

Save over £300 on RRP!

 

Snom D765

Snom D765

Buy 8, get 2 free.

Save £398 on RRP!

 

Snom D785

Snom D785

Buy 8, get 2 free.

Save £398 on RRP!

Users are able to mix & match phone colours to individual preference (applicable to the D785 only). To place your order please call our sales team on 01484 840048 or email contact@provu.co.uk.

NEW! Introducing Yealink’s UH36 USB Headset

Yealink UH36 Headset Launch

We’re delighted to announce the arrival of the new Yealink UH36 USB wired headset. Available in monaural or binaural variants, this new headset offers a great device for workers using UC solutions and IP phones both at home and in the office.

Yealink UH36 - Binaural Headset

  • Microsoft Teams Compliant
  • USB & 3.5mm jack connectivity
  • Compatible with Yealink IP phones, PCs, Laptops, Tablets & Smart Phones
  • High quality headset with HD voice/wideband audio

Find out more

Order Now

Now in stock and available for fast delivery direct to site, simply visit ProSys to place your order. If you do not have access to ProSys and would like to set up an account simply complete our ProSys registration form.

Succeeding at home with CounterPath

With the added measures many organisations are taking in order to enable their employees to work from home, one critical aspect seems to have been overlooked: how do employees maximise productivity and efficiency while working from home?

We’d like to take a look at a few simple steps we can all take to make working from home more successful. Here are our top 8 tips:

1. Set up a comfortable work station

Working from home involves more than setting up a desk and a computer. Take the time to think critically about what you, in particular, need at your work station (it varies person to person) to maximise your daily productivity. Maybe it’s a specific headset like the Snom A100m, an external mouse, a favourite, comfy chair. Whatever it might be, keep the things you use most often close to you, to avoid unnecessary interruptions to your workflow.

2. Take frequent breaks

Vast amounts of research shows that being sedentary for too long is bad for your health. Whether it’s alternating between sitting and standing, taking a break to load the dishwasher or do a few pushups, prioritise physical activity throughout your work day.

Going for a walk in nature can revitalise your senses, clear your mind and allow you to return to work feeling refreshed. It’s better for you in the long run and can help break up the monotony of sitting at your desk.

3. Set office hours and avoid distractions

Depending on where you and the rest of your team are located, chances are you might be dealing with different timezone. For this reason, it’s a good idea to set your office hours and let people know when they can expect you to be available and when they can’t.

Furthermore, it’s a good idea to make necessary calls during regular business hours, when the majority of your team is available, saving administrative tasks for later in the day.

Avoiding unnecessary distractions is also key to being productive while working from home. Although it might seem counter intuitive, multi-tasking isn’t as efficient as most people think. Ultimately, it’s better to focus on one task at a time to accomplish your goals.

4. Invest in a superior Unified Communications (UC) solution

CounterPath’s Bria Enterprise softphone solutions streamlines work communications and lets users easily connect, communicate, and collaborate. Bria includes features such as HD voice and video calling support calling, when integrated with a business’ call server (PBX) or VoIP service.

A Bria Enterprise solution enables your teams to take their business number with them, regardless of where they are and which device they are using, and also provides additional tools to easily share a presentation on their screen, and meet face to face on video calls.

5. Check in with direct reports or managers regularly

Just because you aren’t in the same office doesn’t mean you can’t be present with one another. Maintaining a good corporate culture is all about checking in often. This is a great way to show support and encourage accountability. This can be done through email, team messaging, and voice and video conferencing.

Video conferencing, in particular, is an effective and easy way to add a personal touch to your daily communications. Since the majority of human communication involves nonverbal cues, video can help avoid potential miscommunications.

Just because you aren’t in the same office doesn’t mean you can’t be present with one another. Developing a good corporate culture is all about checking in often. This is a great way to show support and encourage accountability. This can be done through email, messaging, and voice and video conferencing. Video conferencing, in particular, is an effective and easy way to add a personal touch to your daily communications. Since the majority of human communication involves nonverbal cues, video can help avoid potential miscommunications.

In order to help businesses seeking video conferencing and teleworking solutions during the COVID-19 outbreak, Bria Enterprise can support video conferencing and virtual meeting room services in its Business Bundle package.

6. Add a second monitor to your workstation

Adding a second screen is particularly useful when collaborating on a document and simultaneously hosting a video conference or screen sharing session. Two screens allows you to look at multiple documents or windows without constantly going back and forth between them, saving both time and energy.

7. Prioritise deliverables

When teams can’t physically be in the same space, a shift in perspective must occur in order to measure success. Focusing on goals, deliverable and quality of work output must become paramount when assessing remote workers’ performance. Staying productive is while working remotely is crucial to maintaining business continuity, especially during uncertain times. Making sure your employees know exactly what their daily deliverables are and holding them accountable will ensure remote working success for all involved.

8. Sit near a window with a nice view

Working near a window that overlooks a view is another pro tip. When you’re taking breaks from staring at your screen, it’s ideal if you have something visually appealing to look at instead of a blank wall.

Apart from offering a view of something else, sitting near a window has added benefits because it invites more light into your work space. A well-lit room is crucial if you’re working from home and frequently hosting video conferences. Studies have shown that not getting enough sunlight exposure can decrease your serotonin levels, leading to a higher risk of developing major depression. So when you’re setting up your work area, find a place that is close to a window that lets in plenty of natural light.

These are undoubtedly unprecedented times for us all, but we are here to support you and with many items available for next day delivery, you and your customers can be up and running in no time.

Get in touch today!

Making isolation not feel so isolated

With remote working comes a certain solitude, while the world is more connected than ever we still crave human interaction. With Video IP phones from the likes of Yealink, Polycom, Panasonic and Cisco, you are able to offer your clients a complete solution to better stay in contact with their workers. Making isolation not feel so isolated.

Discover IP Video Phones with ProVu

Find out more

Yealink VP59 Video Desk Phone
Completing the recently launched T5 series, the VP59 is Yealink’s flagship smart video phone. Operating on the Android 7.1 system, the VP59 provides cutting-edge capabilities at an affordable price point*.

Tell me more

Yealink T58V
A simple to use smart media phone that provides an enriched HD audio and video calling experience for business professionals. Featuring a large 7″ adjustable colour touch screen communicating with your team couldn’t be easier.

Tell me more

Cisco 8845 Multi platform
Featuring a large 5″ high resolution colour display, as well as wideband audio for crystal clear voice communications. The 8845 features a 720p HD video camera for two-way video calling.

Explore our entire range

*The VP59 also comes as a native teams device, contact a member of the ProVu team to find out more.

Remote Working? Try Teams

Over the past few weeks with remote working being at the fore front of most companies minds, Teams devices offer a solution to the growing challenge that companies will face in the coming months. The ability to have staff remotely work from anywhere and still contribute to the day to day running of the business, will soon be a must-have.

Keep connected

With Microsoft Teams, users are able to keep in contact with all of their team members via a virtual work space, and instantly go from a group chat to a video conference with the touch of a button. Making communication easy and accessible for everyone, whether that be 10 or 10,000 with Microsoft Teams they can all meet in one place. For an even simpler solution, Yealink‘s T series with integrated touchscreen can help to keep your team connected.

T55A-TEAMS

  • 4.3″ colour touch screen
  • Supports Office 365 and based on Android OS
  • Microsoft Teams-tailored user interface
  • Enables users to join Skype for Business directly

T58A-TEAMS

  • 7″ colour touch screen
  • Built-in Bluetooth for headsets and mobile pairing
  • Operates on Android OS
  • Video phone ready with the option to connect the CAM50 HD video camera

VP59-TEAMS

  • 7″ colour touch screen
  • Built-in Bluetooth for headsets and mobile pairing
  • Operates on Android OS
  • Yealink’s Flagship Video Phone

 

Unique to you

With Teams you can access, share and edit Microsoft Office files in real time all from your device. Allowing for advanced collaboration between your team from anywhere. You even have the option to add Microsoft and third-party apps & services to build a custom interface unique to the user.

Clear and reliable audio

What better way to discuss business than with clear and reliable audio. Many of EPOS | Sennheiser‘s headset and personal speakers are Teams compatible, helping to create the perfect solution.

Circle series

  • Choose between monaural and binaural wearing styles
  • Voice Clarity for wideband audio with Noise-cancelling microphone
  • ActiveGard® technology for hearing protection against acoustic shock
  • Two years manufacturers warranty

PRESENCE

  • Choice of three wearing styles
  • Bluetooth® Version 4.0 and Multi device connectivity
  • Voice Clarity for wideband audio
  • Extended battery life with up to 8 hours talk time
  • Two years manufacturers warranty

DW Series

  • Wide choice of wearing styles with extra soft ear pad(s)
  • Wireless DECT connectivity
    up to 180m (55m in typical office)
  • Dual connectivity for connection to desk and softphones
  • Two years manufacturers warranty

For assistance with equipping your Microsoft Teams solutions contact our specialists today.

Contact our specialists today!

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